Don't shop from their online platform unless you totally have to, Their shipping is super slow…read morecompared to other competing online stores and their handling of returns are downright theft. I ordered multiple sizes in a top and a pair of paddocks boots which ended up being too tight. I sent the paddock boots and one top back and NEVER received a refund, $250 + gone.. poof.. I called their 1-800 number and they said no merchandise was received. I didn't save the receipt because, yet again, you have to pay for your own shipping. What online platform does that anymore?? Unfortunate across the board. Never again...

ordered online: pants, they were stretched out,,that is why discounted…read more still waiting for the credit..over two weeks now. their CS, oh "problems with covid etc", staffing issues..ordered gloves: they arrived damaged, thrown into a package and not in protective plastic. now waiting on a credit for that too. Never again, done with them. they want your $ but will NOT deliver the excellent product you need. I want to see CS and real results, not excuses!

Always a great selection of equestrian products here! :) Sandy is always welcoming!! Their…read moreconsignment area is always stocked with some great stuff too!!

Went to their August sale Sunday and found some good markdowns! Also happened to be a tax exempt…read moreapparel day so that was an extra savings. Purchased 2 pairs of riding pants, a riding vest, a tote and a saddle pad...$300+. Let's face it, equestrian outfitting is expensive no matter where you shop. Still, they have a nice selection and the staff is SUPER helpful and friendly. Some of these places can be pretty snobbish just because they cater to the horsey crowd and many of those customers are obnoxious elitists too. Not so here. They will bend over backwards to find what you need and even advise on where you might find it inexpensively if they can't supply the item. I'm only taking away the one star because of the stuffiness and heat in the store. Some fans to move the air would have been great. I'm not big on air conditioning per se, however it's a concrete building they're in and it felt quite closed in. One ancient a/c unit was wheezing away in a far back window, but wasn't having much effect at all. The location is a bit off the beaten path. Whenever we visit, it seems out of business, but when you walk in, there's plenty of merchandise. I'd like to see some more signage and maybe some flowers in a planter, something to make the establishment more lively and welcoming from the exterior. It's too nice of a place to pass by!

Have bought both from the Dover Saddlery store, and online. Good price range from budget conscious,…read moreto custom orders. My niece has been doing equestrian riding for a couple of years now, so she loves going to the Plaistow store when she comes for visits, to find riding clothes/gear and equipment for the horse she rides at her training centre. And the horse models - she always leaves with a couple of those. The staff are friendly and helpful. They don't get in your way if you just say you're looking around, but if you have questions they know their stuff. I did buy some polo wraps on sale from the website. Two of the products were great, but another came in a damaged package and actually looked like one of the four wraps had been removed, possibly used and then poorly rerolled. I called customer service. They apologized for the condition and immediately shipped out a replacement item. I took the bad item to the store, explained the situation and they were going to send it back to the warehouse. No problem whatsoever. If I didn't live close, I could have just used the return shipping label that came with my order. I would have been charged extra shipping. It was cheaper to drive there. ;)

I have made more than many purchases at this store over the last 9 months for my 2 horses. The last…read morefew times I have been there I was unable to find anyone to help me or ask a question. I tried again and actually tracked someone down to help me find a product. Then when I asked a question I was ignored and totally blown off. I should be grateful since I went on eBay and saved 70.00$ I'll be going that route or otherwise for now on. The decline in service is unfortunate.

I love to support local business and this is one of my favorites. With horse gear, it's such a…read moreluxury to be able to see & feel products in person at a store that knows you (AND your horse!) rather than taking your chances online. I like to stop in to get my fly spray, treats & MSM - her new location is conveniently on my way to the barn. Nice new & used saddles, a good variety of tack & apparel at competitive prices. Nancy knows my horse from our dealings over the years & has knowledgeable advice & friendly recommendations. I always call her first, if she doesn't have it, she can get just about anything in a day or two. The store has all the essentials and lots of lively horsey conversation!

From the owner: Complete Equestrian Saddlery is a family owned OnLine Equestrian Saddlery providing riding apparel,…read morehorse tack, and more! We have the finest of merchandise with qualified, caring help.

Shari and Steve are wonderful to work with. They tried very hard to find the right saddle for me…read moreand my horses. I liked the saddle very much, even though I did not purchase it because my pony is so hard to fit that only a custom saddle would do. I would definitely recommend them.

From the owner: Duett Saddles are genuine leather saddles made for wide and hard to fit horses of every breed. We…read moresell dressage, trail, jump and all-purpose models.

Bought some riding boots for our six year old. Lots of selection. Appears to have a lot of used…read moregear as well.

Yelp says 2 stars means, "Meh. I've experienced better."…read more Yesterday, a Saturday, I checked their website to see that they were open 'till 5 and made the drive from Arlington to Littleton to arrive around 3:20 only to have the door shut in our faces and be told, "I'm leaving early today." Granted it was a nice day to be riding one's motorcycle,but welcome to retail where you don't close the door on a customer well within normal business hours. Would I visit again? I'm not so stupid as to boycott if there were a good chance that they might have what I was looking for at a reasonable price. However, I'd never go again without calling first to be sure they'd be open and I recommend that you do the same. And some retailers wonder why so much business has moved to the Web? (Yes, I was able to complete my business elsewhere.)

This company provides excellent customer service and product selection. I have been using them for…read moreyears and they are always there for any questions I have. Recently, my horse of over 20 years passed away. The compassion of this company was above and beyond. I wish more companies had the same ethical and compassionate approach with your customers that Smartpak does.

This company is great if your doing a one time order. However, if you try and do an auto ship order…read moreit will not ship and you will call and they will tell you oh we sent emails and calls but no reply. Your credit card declined your payment. Then you will call your CC company and they will say there's nothing been pending or tried to charge to your account. I've never received a call or a email saying anything was wrong with my payment plan. EXTREMELY disappointed in this company and have completely canceled my membership and all autoships!

Last year we went to their original location in North Andover, MA, but that has since closed. We…read morewere "sort of" in the area, and scurried from Danvers to Ipswich, hoping to make it before they closed at 5pm. Made it with 5 minutes to spare. The two ladies welcomed us and we assured them we would be quick. My niece was looking for new riding boots, but we really didn't have time to have a good look or try anything on. Lots and lots of merchandise, so seems a little overcrowded in there. Watch out for tripping hazards, with big curly cue footed display stands. I speak from experience. Oops. The staff followed us out. One of them has a lovely old Bull Terrier.... He needed help getting up into the truck. Just as we were pulling out, a potential customer drove in and realized she was too late. The lady with the Terrier saw her and came back. That was impressive! We didn't stay to see if she opened the store up again but if I was the customer I'd be pleased that the staff didn't just drive off and pretend to ignore me. Unfortunately we didn't make it back down that way for a better look before my family went back to Canada. Next year.

I haven't ridden in a while so I went to this shop to get some things I needed for a new horse that…read moreI am leasing. I'm a bigger girl at this point and they made me feel so comfortable. They gave me options and helped me find what I needed. The lovely lady helping me (I think her name was Brianna, Brielle .. something pretty) made me feel comfortable even though I was feeling pretty self conscious. I'm going back again tonight for some more gear and I'm really excited to do so.

LOVE their tack shop!! It's like an adventure going in there, the shop is PACKED with current…read moreproducts. Great selection of saddles (new & used), blankets and apparel. Highly recommended!

Have been shopping here for about 13 years. There nothing like a quality family run business. Staff…read morealways remembers me and my horse and asks how he's doing. They're great about trials on saddles and bridles and payment options. Friendly and helpful staff. Good selection, I find myself leaning more towards the wide selection of online websites but you can't beat the awesome service of a local tack shop, great to support local businesses. Have never had a bad experience here. Very knowledgeable staff!

Oustanding tack shop !........very very nice and personable owners who answered all my questions…read moremore than completely !.......Great selection !....Highly recommended !

From the owner: Whether you are a first-time rider or you're off to a National Final, our knowledgeable staff can…read morehelp you find what you're looking for. Our shop has been a staple in the horse community for decades and our owners and staff are riders, here for all riders of all levels. In addition to H/J casual and show apparel, we also carry items for dressage riders, trail riders, and fox hunting.