Staff are great. 280 dollar boots falling apart after 4-5 months. My other ariats lasted about 6…read moreyears before the sole completely came off instead of flying back on I went and got these. Might be small but none the less annoying.

Came in for an exchange, the girl who helped us (brooke) was wonderful. Made the exchange, no…read moreproblems. Right as we were about to leave, her coworker came up to her (very tall, dark hair) started talking VERY LOUDLY almost yelling, about how the family who she had helped was "speaking in tongues". The family was in front of us in line, seemed very friendly. A man that was with them had purchased boots. The worker had a disgusted look in her face, while talking about how they were speaking a different language. Said how she felt like she was "at the nail salon". I am very disgusted by this behavior, and as a repeat customer, will not be making another purchase. To hate on a family who is actively supporting your business, just for speaking a different language, is absolutely absurd. To me, hate will never be tolerated. I was very disappointed with what I was hearing. To the tall girl with long black hair, please find something better to complain about. Maybe customer service isn't for you my friend.

It's been six years since we were here last, and nearly everything I previously wrote is still…read morecorrect. At times it can be busy, but they do accept reservations. They seem to have expanded into the room next door and there was a book club meeting for Pride and Prejudice. It was a bit loud at times but we managed to get through. They helpfully tag games on the binding based on skill level, player count, and estimated time. It was $20 for the two of us and we were only there an hour, so it wasn't cheap. That being said, if you don't have a game library OR you just want to try new games before buying this might be a fun option.

We always have a great time! Love the food and lychee teas. Great game selection and staff is…read morealways helpful.

I got a really nice gift for my husband Will leather duffel bag. They were kind enough to gift wrap…read moreit in a fashion that look like I was shopping in the 1950s old school service and really nice selection and value! Plus, I forgot at the register, no tax!

We love Howard's Leather! They carry an amazing selection of moccasins and high quality leather…read morehandbags in both classic and modern styles. Howard's is our go to for holiday shopping (leather belts, wallets and slippers for young and old)! The staff there is also super helpful and knowledgeable.

I love the variety and good prices, I got a new motorcycle helmet and a cowboy hat I had been…read morewaiting to find. Great store, highly recommend.

Awful people and place. Walked in with about 20 mins before closing to get some moccasins and…read morewithout greeting us this old hag stated that we had 20 mins. My kids had drinks and we proceeded to quickly bring our purchases to the front. She told my 3 yr old and my 7 yr old you need to leave the store it's expensive here and you cannot bring drinka instead of addressing me as the adult directly then she said that you should know better than to bring f.... ING drinks into a store!!!! Actually shouting profanity instead of calmly telling us that drinks were not allowed. She used actual profanity! Imagine cursing like that in front of young kids. She stated excuse my French. Disgusting behavior from a trailer park store attendant. Please do not patronize such behavior. We left the items we were going to purchase and walked out. Appears it's a problem with the disgusting hag who owns the store who has a problem with children.

I've loved this place since I was like ten years old, im 21 now. People are great to talk to,…read morethey've got great quality leather jackets and good variety. Selection of boots is massive too. You have to stop by and see their cat Shiloh too!

Don't drive by too fast and miss this Lake George gem. At first glance, it looks like a giant…read moreT-shirt store - think the Dilligaf store on Canada Street. But there is lots of leather here. Like buttery soft women's leather gloves (with cute contrasting piping). But the real showstopper here is the wide selection of men's belts. From ganja themed belts, to Western style -- it's got something for everyone.

Excellent selection of men's and women's Nike footwear here…read more AF1. Lo and High Dunks. Air Max. Court Force. Numerous Jordan Brand models as well. All sold at retail price. Authentic. Unlike those bastards on State St. and Main St. Stop buying that mess kids.

Giving this place five stars just because of the collection they have. They do carry a rad…read moreassortment of sunglasses, hats and things like that which are always cool to browse through. This is actually one of the only places in the Western MA area to buy limited brand street-wear such as Mishka, Hundreds and all of those other fancy "street" brands that are the rage of every hypebeast on the planet right now and make up the entire stock of Karmaloop. Unfortunately I'm not a big name brand wearing fellow and I go for actual BMX and skate companies gear out there. To each his own; there's also this dope couch setup in the store and the employees are welcoming. (Hard to find in any skate shop, or street wear shop these days. Look at Supreme's reviews of customer service in NYC.)

I absolutely love the staff here--they truly deserve the best. Every time I visit, I'm greeted with…read moregenuine warmth and kindness. They strike the perfect balance between offering help when needed and giving me space to browse comfortably. The conversations are always thoughtful and friendly, making every visit feel personal and enjoyable. This location is always impeccably organized. I don't think I've ever seen it anything less than spotless. Every visit feels intentional and enjoyable. When I plan a trip here, I'm not just looking forward to shopping, I'm genuinely excited to catch up with this amazing team. If I ever go back to retail, I think this is the first place I would apply to. The energy this staff brings is everything. As soon as you walk in, you can tell it's a healthy environment. It doesn't feel heavy but instead light, calm, welcoming, and pressure free. It truly feels like hanging out with your friends. Thank you West Speingfield!

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

The staff have been beyond helpful with getting everything I've needed for horses and boots. The…read morestaff has been very informative and helpful every time I've gone there, whether it be for a large purchase or simple little toy for a child.

They have anything and everything you could want for farm. I was shopping in the other section with…read morejeans and there is a blonde woman with glasses who made my shopping experience impossible le. She knew what I wanted but withheld that they had it til I had to ask several questions finally getting the answer I wanted. The best thing you can do for your business, is replace her.

The best customer service. Both Sarah and Savannah excel at genuine kindness helping my husband…read morechoose just the right gift for me. The boutique has a lovely selection of unique items, especially boots.

My husband and I go to Saratoga Springs to relax and shop frequently. My husband has always looked…read moreforward to browsing in the Saratoga Saddlery. However, when we were there in April, 2024, he got bitten by a dog. The clerk and her friend paid no attention and made no effort to control the dog. My husband became upset and they threw him out of the store! When my husband came back to our hotel room, he was clearly shaken by how he had been treated. The dog bit right through his pants and into his leg. We didn't know any urgent care centers in the area, so went to CVS. The pharmacist told us if we didn't go to urgent care, we needed to put a lot of antibiotic ointment on the wound, bandage it and be very watchful about infection. We did not enjoy those days and don't think of Saratoga Springs as fun anymore. I emailed the store about the incident and got no reply. No apology, nothing. All the stores and restaurants in Saratoga Springs will miss us.