My family really enjoy staying at this Ritz Carlton. Conveniently located in Tyson's, right by the…read moreGalleria Mall, there is so much to do on property and off. My son loves the Game Center that has X Boxes and some kids' activities little ones. Also an awesome to check out is the pool and hot tub. There is life guard present and there's even flavored water dispensers there. We have only tried the room service for dining, but I really want to dine at the restaurant on property the next time I stay at this Ritz.

I am writing this review on behalf of my parents - although, this isn't entirely based on hearsay…read morebecause I have stayed in this hotel a few times myself. As a family, we adore this particular Ritz Carlton in Tyson's Corner. It's probably our favorite hotel collectively - you can't beat the amenities, the service, the staff, and the location. My parents have consistently gone back to this hotel for a yearly weekend getaway consistently for nearly 20 years, continuing to choose that hotel despite the ever-changing landscape due to COVID. Therefore, it is with great disappointment that I write this negative review about this hotel because it has truly served us well over the years. My parents booked a weekend trip from November 14th through the 17th in celebration of my mom's birthday. Unfortunately, my mother came down with COVID-pnemonia that week, showing symptoms on the evening of Monday Nov. 12th with an official diagnosis by the evening of Tuesday Nov. 13th. Realizing that they could not travel under such conditions, my father canceled the booking for their weekend trip via the website on Wednesday, Nov. 14th. While he was able to cancel the trip, the company withheld a 500 dollar, non-refundable charge because it was 'not within the three day limit' as stated on their website. Now the problem here is this - what constitutes as three days? Are we talking a full 36 hours here or are we talking three days as counting by fingers? Because the trip was canceled Wednesday morning with a 4pm Friday arrival - Wednesday, Thursday, and Friday are three days. I hate to cherrypick the Bible (although it is common practice these days), but if we're going by Jesus' rules, he died on a Friday afternoon and was resurrected on a Sunday morning, and it constitutes as three days by church law - but apparently, this timeline is not good enough for the Ritz Carlton. Believing this was unfair, my father called the hotel themselves and explained the situation - they are longtime customers, my mom was nearly hospitalized due to Covid, they had a doctor's note as proof, is there anything they could do to lessen this exorbitant cancellation fee? The staff's answer was essentially "apologies, but no." The staff said my father should have called the hotel directly instead of canceling it online and they could have done more for them, and that it actually wasn't three days but more like two and a half, and the charge would unfortunately stay. Now, we understand that hotels are subject to inflation and economic woes due to the state of the world, and some sort of penalty due to the cancellation is understandable - but let's look at the facts here. My mother was diagnosed with a highly contagious virus, and they did the right thing by canceling their trip a few days before as opposed to risking several people in the hotel. This was not a morning-of cancellation - this was a cancellation on Wednesday for a trip that technically wouldn't begin until check-in time at 4pm on Friday. Was there absolutely nothing the management staff could have done to rectify or soften this blow? If removing the fee was out of the question, there are other things the management could have done instead of saying "sorry, not sorry" about the 500 dollar charge. They could have offered a voucher, or a credit for rebooking a different weekend, or offered free dinner at one of their restaurants - something to make up for this loss. My parents would have accepted any of these things - because really, THEY are the ones missing out here - no trip, a terrible illness, and out 500 dollars because they did the right thing by canceling. To me, this is just poor business practice. It is important to reward loyal customers, and the Ritz-Carlton is supposed to be the height of luxury - and yet, apparently the 500 dollars is more important than maintaining a 20-year long relationship. It's truly disappointing. The irony is that the Ritz Carlton has a '$2000 rule' to make guests happy, but apparently they need my parents' 500 dollars in order to make this golden rule work for other customers.

We stayed at the Hyatt Regency Tysons Corner Center for the second time in a few weeks, and this…read morevisit really stood out. We were in town for a 50th anniversary with a large family group--kids, grandchild, everyone--and it was important for us to have adjoining rooms on the same floor. The hotel absolutely delivered. GM Nerone and her team were fantastic in coordinating everything. We ended up in a newly renovated section of the hotel, which was a big upgrade from our first stay--everything felt brand new and very well done. Huge shoutout to Jerico Buenico and Anne Donovan for staying in touch, making sure we were set up properly, and even helping us navigate the dedicated Hyatt parking. That kind of service goes a long way. Staff across the board--front desk, bell staff, housekeeping, everyone--were friendly and responsive. Any request we had was handled quickly. And you really can't beat the location--connected directly to the mall, which makes everything so easy. Great stay, great service, and perfect for families traveling together.

Love this hotel and nicely located in Tyson Corner where there is so many nice shopping places to…read morevisit. Close to metro with a bridge that connects the metro to the mall and Hyatt. This hotel is well kept and customer service is remarkable. I did not have to drive anywhere else and there were plenty of things to do outside of this hotel. High Recommend.

Outstanding customer service. From the moment we arrived we were literally treated by family. The…read moreyoung man from Texas is a keeper and really should be promoted to a management position. He greets guests with genuine kindness and an ease. He gave us bottled water after our long drive in and helped us to get situated. He is a kind soul. For that reason alone we have booked our next visit here coming up in the near future. Hotel is nice has full bar in lobby. Kids love the old school elevators and pool area. There's also a restaurant on site that offers family pizza night on weekends though we don't try it. Good location and reasonable rates. The rooms are dated, but the one we stayed in was very clean and spacious enough for the kids to enjoy.

1st time here for an event, 3rd stay here, we've come here since 2021 and each time has been great…read more I really love this location, there is so much around the area and parking is more than decent. Rooms are super comfy and the hotel staff are more than accommodating!

The Watermark Hotel exceeded my expectations. Prior to my stay, I received several emails that…read moreincluded parking, metro, and general hotel information. About a day before I received information regarding mobile key access. I downloaded the app and was given a code to access my reservation. I checked in the morning of via the app and was advised they would let me know when my room was ready. Surprisingly, it was ready before 11am. I chose to drive instead of taking the metro.The directions provided took me directly to their garage. I parked on the sixth floor and used my mobile key to access the hotel door and elevators. I selected my floor and it assigned me an elevator that took me directly to the 15th floor. I had a King Junior suite. It was clean, spacious, modern, beautifully decorated, and had a lovely view of the Perch. The Watermark had many highlights. The first was the Perch. It offers swings, live music, food trucks, putt putt, a dog park, and a restaurant that you could get to from the 11th floor. It's family friendly and an overall beautiful space. Another highlight, is that Capital One Hall is literally around the corner and less than a 4 minute walk. It's a great location if you're attending a show which I was. Lastly, is breakfast is included. They offered Belgian waffles, grits, chicken and pork sausage, scrambled eggs, potatoes, hot cereal, cold cereal, yogurt, fresh fruit, juices, coffee and tea. I consider that a pretty good selection. The customer service was good. The staff that I encountered were very polite and professional. I would definitely stay here again and recommend to couples, families, or solo travelers. Things to note: parking is $25, check in is 4PM, check out is 12 PM, breakfast on the weekend is from 7-11 and weekdays 6-10.

Stayed at the Watermark Hotel for a few days and this was by far one of the nicest hotels I've…read morestayed at! Walking in on the first floor, you have to select the floor on a screen and then the screen tells you which elevator to go to for that floor and even give you an arrow pointing you in the right direction. So you never actually push any buttons inside the elevator. I thought this was neat. Breakfast is included on the 11th floor I believe. It's an upscale continental breakfast, but the best continental breakfast I've probably ever had. Potatoes, two kinds of eggs, sausage, bacon, waffles, fruit, coffee, juice etc. Not a bad breakfast! The lobby was also vast and beautiful - I didn't get to explore as much as I would have liked! So the room was fantastic! I'll let the pictures speak for themselves but there was a mini couch, chair and desk, nice queen sized bed kitchenette area and decent bathroom with the room overlooking the courtyard with food trucks and mini golf course. Unfortunately I don't think any outdoor activities were open due to time of year/weather but still a nice view! It's connected to a grocery store - Wegmans and also close to the metro and a nice coffee shop around the corner. Definitely a nice stay for work or leisure!

Nice hotel in Tysons. Convenient to 2 metro stations and lots of shopping. Fair priced, underground…read moregarage (secure) parking was a plus.

This is a good location that is both metro accessible and close to DC. They do charge for parking…read moreperhaps because they are close to the metro. The building was a bit drab and the elevators limited. It seemed like it could use an update. I will say that I received excellent service and that after checking in one night, the same person at the front desk immediately remembered my name and room number when I came back to inquire about using my member benefits for a late checkout (and unfortunately I didn't get his name). And it isn't too hard to earn a late check out through this company and it did help me out a bit.

I'm confused by the reviews I'm reading. I stay in Hilton properties almost weekly and I don't see…read moreanything to complain about here. It's very clean and doesn't look outdated or run down. My room was nice. My only issue was at check in. On a Sunday afternoon only 1 person at the counter. Doesn't make sense.

Despite having a confirmed and fully paid reservation in April 2026 which was booked several weeks…read morein advance, I was denied entry and service upon arrival by your front desk staff (I believe his name was Stanley). When I attempted to check in, the clerk informed me that there was no room available for me. This was not only factually incorrect but handled with a level of dismissiveness that I found deeply troubling. Furthermore, I have since discovered that the hotel recorded my status as a "No Show." Categorizing me as a no show is a blatant falsehood; I was physically present at your front desk, prepared to check into the room I had already paid for, and was turned away by their employee. Stanley, I believe that was his name, was polite to the prior Asian customers extenuating his French accent and talking about the omelets that they can receive in the morning and checked in those customers with no mention that they were running out of rooms. When I went to check in (the French accent disappeared), all of a sudden, he stated that the hotel was overbooked and that I need to take your card to complain and look elsewhere for a room. Given that my reservation was valid and the hotel appeared to be operating normally, I am left to wonder why I was singled out and rejected. The lack of a professional or logical explanation for this denial of service raises serious concerns for me regarding potential discrimination. In all my years of travel, I have never encountered a situation where a paid, confirmed booking was ignored at the point of check-in without cause. This incident caused me significant distress and financial harm. Because I was turned away at the last minute, I was forced to secure alternative accommodations at a different hotel. Due to the short notice, I had to pay significantly more than my original booking--resulting in a direct financial loss and extreme inconvenience.

I always love staying at Marriott. They have a clean vibe. Rooms smell great and feel welcoming…read morewith modern decor. I am not entirely sure why, but I always end up waking with a feeling of throat closing up when I sleep on hotel linens. But not at Marriott. Their bathrooms are clean. Room had hair dryer, ironing box/stand, a small fridge, safety lock box and a nice large TV. Front desk staff are nice and friendly. They have a small market with basic essentials. I forgot to pack my comb and they had one. That was convenient. It is relatively expensive than other hotels in the area. For the price, they do not provide free breakfast. They have a restaurant available, although expensive.

We stayed for one night great staff easy check in room was clean and nice size. Very quiet even…read morewith being so close to the main hwy. We had breakfast at the hotel's restaurant the next morning everything was good and great service. Easy check out the next morning. I highly recommend this hotel if you need a hotel in this area

Outstanding service at the Westin Tysons Corner!…read more I had a wonderful experience at the Westin Tysons Corner, and a big part of that was thanks to Marie at the front desk. She truly went above and beyond to make sure everything was perfect for my stay. Marie was warm, professional, and incredibly helpful -- she took the time to listen, handled every detail with care, and made me feel genuinely welcomed. Customer service like hers is rare these days, and it made a huge difference. If you're staying at this hotel, you are in great hands with Marie. Highly recommend this property -- and especially Marie -- for excellent service!

I ordered bruschetta from the restaurant and asked for no arugula. There was literally a whole…read moresalad on it but that's besides the point. I started eating before I realized there was a live bug on the lettuce. I called the front desk and they told me they would send someone to come check and 20 minutes later nobody is there. Then I walk downstairs and show them the crawling bug on my food that I just ate and they barely even acknowledged me. Like I had to like get upset with them before they could look me in the face and apologize. They brought me over to the bar to talk to the person at the restaurant and said "she has a complain about her food" like that isn't something a normal person wouldn't be upset about. It genuinely ruined my night and all they did was refund my food and give me a lava cake. I would have expected a full refund on my room for something that unsanitary and gross but I guess that's how they do stuff here.

Spring, Sprung Staycation in Tyson Corner…read more It was a lovely evening at this beautiful Hilton, steps or a few miles away from the Mall. Everything was very modern. I was able to check-in on my Hilton App, active the elevator also with the app and unlock the room door. I also text the front desk, to add parking to my bill. It was a restful night, at a reasonable rate, I'd definitely stay here again. Occasionally, it is good to run away from home, to reset one's mind and achieve great relaxation. Usually, I leave the country, to go to "mental" nirvana. This time Tyson helped me achieve bliss. Thank you, Hilton for a wonderful, inspiring and restful evening.

The rooms were cleaned. Check in took a bit long but person was pleasant. She was a bit confused…read morewith my reservations but was ok. Next day we had breakfast at the hotel. Staff was very helpful. There had been a storm and street was still dirty with snow. We stayed in this hotel due to our flights being missed during connection. So next day we were leaving hotel and they couldn't take us to hotel. We tried to call uber but phones weren't working and there was no electricity. We asked them if due to circumstances they couldn't take us still allow the shuttle to take us and we pay but still said no. We walked a bit further from hotel but no phone Connections either. We had to beg the manager to try to help us get a taxi and they finally did. After I arrive in Europe I noticed hotel charged me $5.95 and I called to ask why and for what that extra charge was and no one responded. I emailed them and still no response. I absolutely detest when hotels try to get away with fraudulent charges just because it's small.