Back again staying at the Hampton Inn & Suites in the Herndon-Reston area, and once again I found…read moreit a most excellent lodging choice for this work trip. For a cost of around $250-ish per night, you get a pretty complete package for any traveler. And what I loved about this place before is what I love about it now. The rooms are clean, the beds very comfortable, the wi-fi is decent. Daily complimentary breakfast is much appreciated, and just what you need to fuel up for the day. There is a gym, an indoor pool, an office center, and conference rooms. The in-house concession store is quite useful. And the guest laundry room is a lifesaver! The location is also a plus, given how convenient it is to Dulles Airport, to downtown Reston/Herndon, and with easy highway access. This place is also adjacent to two nice walking trails, and right across the street from the hotel is a business complex with several good restaurants and an excellent little brewery. I also need to give MAJOR props to the staff here. Everyone I encountered, from front desk to housekeeping, were exceptionally friendly and helpful. So do make sure to show them your appreciation when you check out. As for a few minor points of order about this place.... At time of this writing, the laundry room still uses coins and not card scanners, so be sure to have cash in order to get change, and detergent can be bought at the in-house store. Also, if you do take advantage of the trails or restaurants within walking distance, be very careful crossing the intersections outside, as it is very busy and people regularly take corners very fast around here. So yeah, this place has continued to leave a good impression on me. If you are traveling through the greater Reston-Herdon-Dulles area and need a place to rest your head, then you definitely need to keep the local Hampton Inn in mind. Is it a fancy or niche hotel? No. But it doesn't need to be. So as before, if I happen to swing by this way again, this will be the first place I look for a room.

Great staff especially Sulma, wonderful stay. We were there for a week and the staff and rooms were…read moregreat. Breakfast was also wonderful!!

The hotel was perfectly located and served our needs. I wanted to make a special note thanking…read moreRicardo for his amazing assistance during our stay. I had the misfortune of breaking my ankle while in VA. I was struggling horribly with the crutches provided at the hospital. I'm 63 so crutches are no easy task. Ricardo noticed me struggling and appeared out of nowhere with a wheelchair! My entire visit to VA was to allow me to attend my son's graduation. Without Ricardo this simply would not have happened. Thank you Ricardo for being such an amazing and caring person. Fairfield is so lucky to have you!! We will always remember your kindness.

Basic hotel, with a grocery store and restaurants within walking distance. Took me awhile to…read morefigure out that although the thermostat is operating, it doesn't control the HVAC unit near the window, you actually have manually change the temp on the unit. TV channel lineup is very limited, 9 channels or so plus showtime. Bathroom sink is outside bathroom, next to room door, which gives it a cheap motel feel. Complimentary breakfast is good.

Great hotel. Great location. Felt safe…read more This is my second time staying at this hotel. I love that it is tucked back. It has always been fairly quiet. This trip I have notice a lot of upgrades and renovations. The rooms served a purpose for me a few years ago and they continue to do so. I'm loving all the fresh updates. The breakfast/lounge area is nice. Hues of blues, browns, silver and ivory's throughout. The room is spacious enough. I generally use my rooms to sleep in when I travel around. Then unwind at night watching tv after a shower. The water pressure was great, and the water stayed hot the whole time. My room was clean! I do sometimes go around and wipe down heavily touched areas just in case. But that's preference. The breakfast was great. It's simple. But, attention to detail was noticed. It was always wiped down from crumbs and restocked up to a certain point. The staff I came into contact with were polite, engaging and kind. Easy location as well. Overall a great stay and will stay again.

Had a great stay at the Homewood Suites. The hotel is located in an industrial park type area which…read morewas very quiet. Staff friendly and helpful. The room is a nice size with a well thought out layout - comfy and made for a nice stay. Complimentary hot breakfast served. My husband said this will be his hotel of choice in future when he's in town on business.

Pretty solid hotel stay. Rooms were clean and modern. In-house staff was friendly and helped guide…read moreus through the busy lobby area. Gym was probably the best hotel gym ive ever seen. Good on ya! Pool was nice, have dedicated staff in the area to assist with customers. The balcony off the pool area was great for a little afternoon sun

I did not stay here as a guest but last night attended a large, catered event (A gala) and felt…read morecompelled to write about the lamentable food services here. Overall the hotel is beautifully decorated and impeccably clean. The support and service staff were friendly and welcoming; but, having attended such events before, I felt this business was woefully underprepared for the amount of guests in attendance. The area was cramped and crowded, full of people during cocktail hour so perhaps it was not the ideal venue for such an event. The rooms and hallways in which we were installed were very loud. The Hors d'oeuvres were elegantly arranged on small tables, but did not have much in the way of variety - sliced vegetables, hummus and babaganoush. For the open bar, options were limited. But what was REALLY terrible, was the food and service in the ballroom. I'm a vegetarian, and the plated option was a SINGLE roasted carrot on a bed of what was what I assume was hummus liberally doused with liquid smoke, 2-3 sliced brussels sprouts with the stems still on, and 3 cubes of baked sweet potato. It was hardly edible and would have served better as a side plate (versus a plated dinner) - not to mention the absolute lack of protein in the meal. Typically pasta dishes are served at events like this, which would have sufficed. Additionally, wine bottles were placed upon each table, but we sat in the ballroom for 2+ hours and never had our water glasses refilled. All in all, I would not recommend this venue for a large event as they seem ill prepared to adequately host large parties, and offer lamentable food options that are likely not worth the price. I can only imagine what the organization paid.

Stayed here a couple of years ago in the early fall and had a really good experience. The…read moretwo-bedroom suites are usually the way to go. I love a Hyatt House, generally, but I'm often impressed by some of the ones that sit in the middle of what seems like nowhere. This location is actually pretty legit. It's within five minutes of a number of dining spots in the area. This time I know, however, I was not impressed by my stay. When we arrive, the landscaping team was cleaning up the front area and they were blowing leaves and rocks and things right at the car and didn't really give us time to even pass by to go inside the building. We hopped out the car. They stopped for a split second, and they immediately got right back to business. We got hit by little pieces of tiny rock, dust, and leaves. Anyway, check in was fine. The young woman at the front desk was nice at check-in. However, she wasn't nice later. Later, I called down to request a blanket and pillow because we were missing a few items from our room. She didn't answer my call at first. But she called me back like 10 minutes later. When she called back, midway through explaining what I needed, she rudely interrupted me while I was making my request and said, "you actually do have blankets and a pillow. They're in your closet." Actually, tho? Girl... I informed her that we'd check that there were no blankets. After a very long pause, she said, "well you can come down here and get them." Now, hear me out, I know I was not at a five star hotel. However, I also know I did not book a Rodeway Inn. And I've stayed at many a HH and never had the front desk not even offer to bring something up, especially they'd forgotten. 20 minutes later, I've just never had that experience. I ended up going down. Scarlett an hour and a half later, he got a call from the front desk. The same young woman was now accusing us of "stomping around." She informed us that they'd "received complaints" and then said nothing more. When I probed, she said the room below us said there was noise coming from upstairs that sounded like stomping. There was literally NO stomping happening and when I told her that, she said, " well is your child playing around or something?" Girl, bye. First of all, I'm very aware of what MY child is doing and if she had been jumping around or playing, I would've admitted that and corrected her. But maybe you're referring to the ONE sound that was made when we moved a chair that YOUR HOTEL had blocking the walkway in the living room area of the suite. When I told her my child was doing nothing and that we moved a chair like 15 minutes ago, I went for a long time before saying, "have a good night." Cleanliness: now, I always do my own bit of cleaning at hotels, especially when there are suites and bathtubs involved. The bathtub in our suite, it was very little cleaning must be done to that particular time regularly because there was so much hair that did not belong to anyone in our family along with obvious dirt that came up and pulled in the tub after I scrubbed. So disgusting. Overall, I can pretty confidently say that I would not stay here again. I really appreciate good service and cleanliness.

My visit was brief. I arrived around 11:30 pm and was out the door for a flight at Dulles by 5:50…read moream. Check in was a little confusing as the door was locked and no one was at the desk. A couple in front of me tried banging on the door. I called instead, could hear the phone ringing, and then the night auditor arrived right after to unlock the door. I imagine he was busy doing tasks in the back, I'd assume from my past experience in the role. They were totally sold out that night, so the couple was turned away. There were two rooms left for me to pick from, and he let me decide, which was nice. I chose the quiet 4th floor room over the 1st floor option. The room was well-equipped, spacious, and comfortable. It was a bit dated, but for a literal place to crash for a few hours, it suited my needs just fine. The price was reasonable, at just over $100, as well.

I dropped into town for a memorial service and everything went well. Parking was plentiful and…read moreeasy. The garage made for easy work of getiing stuff out of the car, up the elevator and into the hotel in a few shot steps that were covered d from the elements. All of my preferences were met, and although the hotel sits off the highway I was able to sleep peacefully - the building is well made and very quiet. The restaurant was really good albeit the service was painfully slow. We had appetizers, meals, drinks and everything was very good and hot. I highly recommend the flatbread pizza. I could literally eat that bread all day long. We ate well and laughed much but unfortunately didn't take photos. My room was clean, perfect, the A/C worked well and although the outside air quality was the pits because of the Canadian wildfires, the hotel air quality had me breathing just fine. Now, one step out the doors and you were tasting it! I will definitely come back!

I had such a wonderful experience at The Westin Reston Heights, and Anisa truly made my stay stand…read moreout. She was incredibly warm, welcoming, and attentive from the moment I arrived. Her professionalism and genuine kindness made me feel completely taken care of, and she went above and beyond to make sure everything about my stay was seamless. Thank you, Anisa!

Pretty solid experience so far at this inn. Rates were pretty normal for the area and when I…read morechecked in today, there were no issues with finding my reservation and getting myself situated. Having to login with a Bonvoy account for free wifi ($8.95 if not) was a little annoying for some of my coworkers but I had an account so it wasn't that big of a deal. The rooms are very spacious and mine was quite clean and orderly when I came in. The bathroom was also clean upon arrival. I haven't had any issues with noise and if I don't update this review by the end of my three day stay assume that there are no issues. This Suites location is very nicely situated next to a whole array of restaurants and even a mall so that is super convenient. Would recommend for a business trip!

I already gave a 4 start review for location, front desk and rooms…read more This review is for the restaurant. I have been here a week and have been having breakfast at the buffet. My room price includes breakfast off the real menu or the buffet, I think. My status gets me two breakfasts off the $16 menu (for me and a guest). Yesterday, I wanted the bagel and salmon off the $16 menu and I wanted some bacon and fruit from the buffet. The server said I would need to pay for the buffet. There went my day ... I was triggered because they kept insisting I'd need to pay for the buffet. I went to the front desk and the manager took care of it and explained to the server that those two selections would be covered. Fast forward to this morning. I decided I'd just get two entrees off the $16 menu. I went with the waffles with macerated strawberries , and then got the standard 2 eggs , potatoes and sausage - something sweet and something salty). I thought all of this would be made fresh to order being that it came off the menu. The potatoes were room temperature as was the waffle ... could not use cold butter on a room temperature waffle. The macerated strawberries were like Ghiradelli strawberry sauce. The eggs were freshly made. And, no, Ms. Server, this is not good. Everything has not been made right - in response to her comment, "well, we made it right and everything turned out ok" (from yesterday). No, today, there was added insult to injury. Where have any quality checks been made along the way? I have decided that I could never be a server because I would refuse to serve food that did not meet the expected quality standards. What's on me is getting irritated both days right at the beginning of my day. Now I know better and will avoid all restaurant staff to the best of my ability for the duration of my stay and just get the buffet where the food is hotter than the menu order.

Love this Sheraton! Rooms are beautiful and beds are comfortable. Close to Reston Town Center and…read morethey offer shuttle service to Metro station. Shout out to my shuttle driver Harris. He got me back to the hotel safely. The entire staff is very friendly. The club lounge breakfast was great. Love the espresso coffee machine too! Great location!

My husband and I spent a few days at the Sheraton last week. We experienced exceptional service…read morefrom Jaspal, the bartender. Jaspal went above and beyond taking care of us. We recommend staying at the hotel to visit the bar. You won't regret it!

This place is okay spent 6 days. Toilet bowl will spin and spin for about 15sec and cool down…read moreanother 15. Sometimes it'll never budge. Another thing is the smell of marijuana you could smell it in the hotel lobby and walking by rooms. It'll also be smelling inside your room. Cleaning ladies are nice, bed sheet was clean and comfortable. Laundry is provided but to do your self is 8 dollars a load.

I had a quick work trip, only spent 2 nights, but the management at the hotel was awesome. I…read morebrought up some things and they immediately remedied it. The courtesy shuttle that picked me up from the airport was a great bonus to have as well. All of the staff in the hotel were professional, courteous and always there for any questions I had. The bistro in the lobby had amazing food. The bistro staff was awesome and the food was delicious. I had the breakfast burrito, the chicken ceaser salad, chicken and bacon quesadilla and the chicken flatbread. If I come back for a work trip again, I'm definitely booking here. Keep up the great customer service!!!

The front door has a handicap operator on it and the doors open nicely and smoothly. Glad it works…read more Someone keeps a battery in there I am sure! Good job! The front lobby looks nice. Nice furniture. New floor. The first room I got put in smelled like mildew. So he got me a different room. This one is fine. It's adequate. The credit card machine charged me for someone else's charge. He says he cancelled it. My credit card showed the charge. So that's something I am going to need to track and follow up on. I like the water in the lobby with the lemons in it. The bathroom door in my room is gross and needs to be scrubbed down and sanitized. The bed mattresses need to be rotated. The ice bucket has water in it so I am trying to drain that out. Laundry on the second floor. The public bathroom for folks checking in who really need to use a bathroom has so much toilet paper smooshed in it that I couldn't use it. Gross. The back door didn't want to close. Or lock. I don't like being in a hotel when the doors that should be locked don't close or lock. We will see how this one goes. Will update the review now and then until I check out. Hope breakfast is good !

Room and lobby were generally very clean. Bathroom was clean and in very good condition, so it's…read morenot a bad place to sleep I observed something that looked like plastic peeling off the surface of the waffle maker. I'm assuming it's the nonstick surface deteriorating. Previous waffle was cooked on and could not be removed. Ice water in the lobby with lemons or oranges is a nice touch. Advertised breakfast until 10:00. By 9:45 they were out of sausage, eggs, orange juice, apple juice, and coffee.