This hotel is in a great location. Amenities are Ok. the rooms are great, very spacious and the bed is delightful. read more

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Took two nights here where $100 per night ( $200 total) was charged on top of the fee and then 8 days later, still no refund of $200 credited back to my card. I tried calling and no one returns your call to explain when or if ever, you'll get your deposit on top of their fees back. Terrible customer service, and a sneaky way hotels like this one which seem to give an unusually low price through Hotels.com or Super.com, really make it up on the back end by simply keeping the deposit. This hotel is a smoke and mirrors on the outside everything looks great, but digging deeper, you'll see the issues of cleanliness and customer service lacking. Skip this one. read more

My stay here was pretty good, but they did charge extra for parking, which is a bit annoying. Lobby area was nice, and the rooms were spacious and clean. The soaps/shampoo seemed high-quality, and there was a robe available. The indoor pool is large and warm, so you can have a lot of people without feeling crowded. Having a hot tub was a nice, relaxing addition, as a lot of hotels don't have them, or they are out of order. The gym had a nice array of options. Overall, a pretty good experience, and a quiet place to stay on your travels. read more

The Westin Reston Heights - Hotels Near Me - Reston, Virginia

Pros: husband has never stayed at a Westin before. But he mentioned multiple times how he was gonna start staying at Westin properties because of this hotel. First off the location was perfect. It was close enough that we could get to where we needed to be. But it was still in a relatively quiet location. There were plenty of parking spots in the parking garage and on the ground level. The hotel was clean and well-maintained. I drop something behind the bed and when I went to get it, the area behind the bed was clean. The bathrooms were modern and without any stains. I know for sure this hotel allows dogs because several guest had dogs. We drop by the pool and it was lovely. The service was good. The iron in our room didn't work and they brought me one immediately. Cons: nothing I can think of. Maybe the price? read more

If you travel as much as I do, the gym is an important component for travel. I would never have believed a Westin to be so horrible. Every one of the treadmills sounds like you are on a freight train- they are very loud and old and not good for running because it's not smooth, I assume cause old. I tried every treadmill they had- all were outlandishly loud, old and not smooth for running. You may be on to use these very old treadmills is you walk slowly, but bring ear plugs. The one Peloton bike - the seat doesn't adjust- the screw is totally stripped. So it renders it completely useless unless you are about 4 feet high. The cleaning staff obviously leaves a lot to be desired. The screens on everything look like they were wiped with a dirty rag and you could not see anything. Yes, I was able to clean off properly- not a difficult task, but they ALL should not look this way. It's better if they don't try to clean a screen if they do it that way. The weights are good- but hard to mess those up. Only 2 matts for the whole gym. Temperature set way too warm for a gym also. The hotel rooms also not clean. The beds are clean, but shower has black mold- this is absolutely not ok, not to mention unsanitary and not safe. read more

The Westin Reston Heights - Black mold in showers - Hotels Near Me - Reston, Virginia

I stayed at this hotel for three days. The folks behind the counter are very nice. There is a restaurant on the lower floor called Harvest + Vine. The rooms are spacious and clean. If I come back to Reston, I would stay here again. read more

Super grateful for this hotel! With all the crazy flight delays I wasn't able to make my flight and had to find a last-minute reservation. This hotel was close to the airport and super clean! Check in process was slick, as was the checkout process. My only complaint about this hotel was that both my Uber's Had a really hard time finding it because it's tucked back behind a bunch of other complexes. The food at the restaurant was mediocre and super expensive so I wouldn't eat here next time I come. Other than that super great experience!! read more

The Westin Reston Heights - Lobby - Hotels Near Me - Reston, Virginia

Its not bad but it's not good. Checkin was prompt but not very friendly. I realized 3 days into the reservation I had a balcony. Pool and fitness area- I would expect these amenities for the cost of the hotel. I had no issues everything was in working order. Nothing was amazing it was mostly cardio. Room- There was no issue with the room. It was up-to-date enough. It didn't necessarily feel very polished. And you could tell. It was probably about ten years since they had a refresh, but it did the job. I know some people were complimenting how good the beds and the pillows were, while other people said they weren't great. Service- There are very few staff here. And you are absolutely going to wait in line if you need anything. Food- So I will say this is where I highly recommend that you go someplace else. The breakfast buffet is kind of well for $23. Not good at all. I basically ate the oatmeal and the fruit and stayed away from everything else. Except for the one day they actually had french toast. The pancakes were cold and hard and juice watery. My group did end up doing a catered. Type of thing during meetings and that food actually was really decent. I'm not sure if it's completely two different cooks, but it definitely felt like it from the breakfast buffet and the lunch menu alone. Location- Location is decently closed to the train and there are a lot of different hotels exactly in this area, but very few food and other types of things to do. read more

First off, Kathy has a mouth on her. The other male manager Carron or Carson Idk both of them told me I had refunds coming in (as I should) then I was told some other crazy stuff. I'm not getting a refund and this hotel is disgusting. Asked for a clean room actually a "hypoallergenic room", they gave me filth of a room I don't even want to upload my pictures to re live my horrible allergic reactions for my whole stay. read more

This is our favorite place to stay while in Reston. The rooms are spacious and the beds are so comfortable The top floor has a large pool and an amazing space forgot sour muscles. Kalimah was especially helpful with our stay for a long weekend. He was very professional Cannot wait to come back read more

The lobby smelled like stale cigarettes. It definitely needs a revamp. The pool was closed, one elevator was not working whole weekend. The sheets were so starched, we had to buy a blanket at a HomeSense to get through the night. ...The HomeSense blanket deserves 5 Stars btw. It just wasn't what a normal Westin would offer. Could have been a Holiday Inn Express... read more

We came here to stay after dinner for a Valentine's staycation... Check-in was a breeze, although not very personable (place wasn't busy, but you would think it was by the quickness of the 'cold' service we got)... The first impression of the property was Very Positive! It looks great, with a nice décor. They have a restaurant and bar located off the lobby too (but that's a joke and a completely different review). Our room was decent... we were "upgraded" to a Jr Suite which had an odd configuration, as the "suite" part of it was the sitting area with TV, which was around the corner from the bed area. The room looked nice otherwise and was clean. The blinds didn't work at all, which was VERY frustrating as we couldn't open then in the morning. The shower was OK, but the tub didn't drain at all... This is BEYOND ANNOYING!!! Not sure why the folk cleaning rooms don't check this when cleaning the rooms to prevent guest from having to find this when they're naked and in the shower... It is really bad on the hotel's part! The overall configuration of the room was just odd. The bed was comfy tho and it was moderately clean. Overall, this room served its purpose, but I highly doubt we'll be back... And honestly, Marriott really needs to do an assessment of their properties, they've all mostly been poorly managed and going down hill over the past couple of years... This is ridiculous! read more

The Westin Reston Heights - The hotel restaurant is here... - Hotels Near Me - Reston, Virginia

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Great hotel! Very clean Courteous manager that's very accommodating. Use your triple Aaa discount for a great price Including breakfast If your visiting the Reston area or Washington DC it's a great location. We already booked our next stay read more

We checked in on April 30th for one night as I had a charity event in the area. A lot of our employees stay at this hotel when they travel so I decided to give it a chance. 1. We checked into the room and there was no refrigerator or microwave so we called down to the front desk and we were informed we could not be moved due to the hotel being completely booked. So the dinner we had leftovers from was completed wasted and we could not enjoy it later which was a huge disappointment and wasted money. 2. There is a pull out bed in the room but there are no blankets in the closet so we had to call down to the front desk again to have one brought up which just seems odd if you have a 2nd bed in the room. 3. We decided to enjoy the pool and there were no big towels down there for guest so we had to use our own towels to dry off after the pool. The hot tub was foaming which is a sign of the chemicals being off.. and there is a sign that clearly states no food or drink but was candy wrappers beer cans and soda bottles throughout the swimming area. Overall, the rest of the property was nice and even though it is right off the highway you couldn't hear any noise inside the hotel. There also seemed to be a lot of people enjoying cornhole and drinks on the outdoor patio with the fire pit table. While it seemed pretty busy with the amount of cars that were in the parking lot it didn't feel that way once you stepped in the hotel. An the fact they are dog friendly is amazing. I will update with any further information. read more

This has become our home away from home the last two weekends in a row! The staff have been amazing! Our room was upgraded and the rooms are gorgeous! The pool and jacuzzi are amazing after a hard week at work! We reside in Reston but come to stay here for the relaxation and overall experience! We recommend this hotel to anyone traveling through or people like us that live near by and want a relaxing atmosphere! read more

I had a great rest in the Westin at Reston Heights. This place was quite, comfy, clean and cozy, spacious and a great place to visit with a family. The staff was pleasant, polite, personable and ready to help. There was a small snack store next to the check inn desk and the on site restaurant made tasty food. The rooms were modern, and the room that we stayed in was spacious (two queen sized beds) and worked well for a family with small kids. The bathrooms were clean, but the hotel provided three large towels for a family of four so we had to ask for one more. The amenities in the room was nice, and the small refrigerator allowed us to store food and drinks for our stay. There was also a microwave and TV and a small desk and a chair with a table. The room had its own HVAC system so you could easily control the temperature and keep your room at a temperature that you choose. There was an indoor pool on site on the top floor next to the exercise room. There was no lifeguard on duty. The pool had 3 swim lanes and was 3.9 feet deep all over. Bring your swim goggles as filtration system was a chlorine/bromine system. The water was clear and a good temperature. The information board listed the water temp as 103 degrees Fahrenheit which was not accurate for the pool. It was closer to 88-90 degrees. It was great for elementary/middle school kids. There was also a hot tub there so the indicated temperature may have been for that. We stayed there when we busted the Udvar Hazy Air and Space Museum and then Great Falls National Park. There was plenty of parking on site. Stop on by if you are in the area. Happy trails! read more

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Horrible -Westin Reston Heights 11750 Sunrise Valley Drive Reston, VA 20191-experience!! Upon check in T.V was not working had to unpack with maintenence in room. Ice bucket they brought to room had a hole in it, ruined my phone cord. 6:05 am next day toilet became clogged and gushed water into room we are now having to move at 6:10am in the morning. 6:25am-Next room, air conditioner does not work- we are sitting in hot room- maintenance did not come until 11:05. Toiletries came after I called again11:00. Conclusion -40$ ruined phone cord, 2 moves in to days, set in hotel room in heat for 4 hours and each day shared a portion of time with a maintenance person in my room. Marriott Bonvoy Member- They did nothing!!! Conclusion DO NOT BE FOOLED, BEING A MARRIOTT BONVOY MEMBER MEANS NOTHING ANYMORE.!! . read more

Smooth check in and Clean lobby. Staff was friendly. Room was clean and quiet. Nice 24hr gym and pool. free parking outside and garage. No issues with my stay. Solid choice in the area. read more

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This Westin in Reston is nothing unique. I'm unsure why the rates are higher than the adjacent Sheraton or the properties across the highway at the Reston Town Center. The parking is $19 a night but the garage is completely empty. The morning breakfast as a T.E. member was incredibly poor: buffet style eggs, rotating dry sausage, yogurt, and rotating fruit. The coffee was awful - I switched to tea on morning three. They offered no upgrade for me at check-in and I had to inform the front-desk staff of how to do a few things at check-in (they assumed wasn't possible or were untrained on how to do it). Finally, the location really is terrible, highly recommend staying over at the Courtyard (I think) at the Reston Town Center (which you must drive to, about 4 minutes, because a walk is 30+ minutes due to the road situation) where there restaurants are interesting. read more

Not sure how this facility has such high ratings. Yes the lobby nice, they have free Starbucks coffee and a restaurant. The room was clean. However for our 4 night 5 day stay in a nearly empty hotel they did not clean fully once. They didn't pick up the trash and just gave towels and made bed half way. There was also a leak in the shower which I complained but they did not actually fix it when I took a bath I saw fuzz/hair in a fixture. I am giving this 2 stars bc room was super cheap for size on a holiday weekend. However the lack of service was disgraceful. read more

I have stayed at the Westin Reston heights on various occasions and in different rooms, this is hands down my favorite hotel in the DMV to stay at! read more

Gaby is brutal and rude. There was a sudden health issue in our family, so we had to cancel a holiday reservation last minute, the day of (Dec 27). We were supposed to be visiting family. Having to cancel the trip was already stressful enough. But then Gaby found a way to compound the misery. We called Expedia and they were very nice and agreed that the full 3-day stay should be refunded... they explained that they just had to call the Westin and get the on-duty supervisor to agree. Well, the Expedia agent called and got Gaby (the front desk supervisor), spoke to her, then came back on the line with me. The Expedia agent, who was sort of shocked and apologetic, said, "Gaby denied the request and will not refund the reservation, no matter the health issue or emergency." Nice. Thanks, Gaby, for the Christmas spirit. read more

I spent one night at the Westin Reston for work. Hotel is somewhat secluded but easily accessible. Free parking garage is adjacent to the hotel. Room was slightly warm. I tried to turn the thermostat down but it never got colder in the room. No refrigerator in the room but a big gaping whole in the armoir where the fridge should be. There was even a handle missing. Bed and pillows were very comfortable and the bathroom appeared to be recently upgraded as the shower was very nice. I did have a few drinks in the hotel bar. Bar was quite large and the bartender was friendly enough. Beers seemed a little expensive for a hotel bar. Hotel is definitely serviceable if you are in the area. Reston Town Center is approximately two miles away. read more

Exceptionally disappointed and annoyed to get a phonecall 5 hours before checking in from the manager saying "Sorry we overbooked and are cancelling your reservation". This was after I had made my reservation 5 weeks earlier. This is inexcusable, poor management and does little for the reputation of Westin and Marriott. read more

This hotel has just been newly renovated, very clean looking But definitely has bedbugs read more

The Westin Reston Heights - Bed bug on pillow - Hotels Near Me - Reston, Virginia

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Adequate at best. Stayed two nights and no one ever dropped off new linens no one ever clean the room. There was no bar soap in the bathroom. The breakfast buffet is horrible and very expensive. $27 with tip for cold eggs and toast. Last stay. read more

Easy check in and very accommodating with floor and room request. I request room service for the next day refresh and it wasn't done. Also the cleaning crew in the morning was quite noisy and interrupted my sleep. Otherwise it was a pleasant stay and stay here again. read more

I love the white tea scents of Westin. The front desk competent. Garage parking is free and plentiful. Some nights there's good activity in the bar area. Free Starbucks coffee in the bar area in the morning. Shuttle service comes after Sheraton so usually arrives 5 minutes after the half hour and hour. Only complaint would be having to allocate AT LEAST 30 minutes for breakfast. Business travelers usually want breakfast to be short right? Walking to Reston Town Center is not recommended, as there isn't a sidewalk on Sunrise Valley Drive between the hotel and Reston Parkway. read more

I was in this hotel all of 10 hours, and 6 of them were sleeping, so I didn't get a complete experience. That said, it's a great hotel. Nice and quiet. Good location; Quick check-in. Up-to-date furnishings. I had a super large room with a "livingroom," so almost like a suite. Comfy bed. Plenty of mirrors to inspect yourself after getting dressed. My main complaint is the monochromatic, soporific design palette--great for relaxing if that's what you want, but not otherwise. Kinda too dim inside the room and elsewhere. People like rainfall shower heads, but I don't. They're really awkward to use if you're not washing your hair. Also, I think I lucked out on parking and got a really good spot not too far from the door, but I didn't see much parking to be had if the hotel were full. Elevators require you to use your room key at all hours, apparently not just at late hours. That can be inconvenient if you're carrying lots of stuff. read more

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Great business hotel in the heart or Reston. Front desk staff was friendly and courteous when we arrived. There are def. COVID restrictions in place, but that's the world we live in. Not really walking distance to Metro. Room was nice and well-kept when we entered. I'd say that it's probably a little basic for a Westin-branded hotel, but other than that, nothing bad to report. read more

Stayed at the Westin for two nights with two friends while visiting the DMV. We checked in on Friday evening and I left on Sunday at 10:35, taking the shuttle to Dulles International Airport. We were very intrigued by the coffee bar, but we didn't realize that it closes at 11AM; however, when we went downstairs on Saturday at around 11:35 to find it, the lady at the Vinifera hostess stand ran back into the kitchen for us and gave us three coffees with cream and let us have it free of charge. We were all very impressed by the service. One thing that was a little annoying was that for the first day or so our key cards were all pretty hit or miss, and by Saturday night when we got back from Baltimore they had stopped working altogether, so we had to run down and have them reset before we could get back into our room. That was a quick and easy fix, though. The spottiness of the free internet was more of an issue, but we were all able to connect our devices eventually. It just took a couple of tries! On Saturday morning, I was able to take the airport shuttle to IAD with no issues. The driver and concierges I interacted with were all very helpful. Thanks for the pleasant experience! read more

Bottom line: acceptable accommodations. PET FRIENDLY. Not at usual Westin level but ok for price and location. Gluten line: didn't eat here. Restaurant looked like it might accommodating. Long line: was here for two nights for a wedding. Not much to say honestly. Was great for the price. They were dog friendly and even had doggie treats and a little roll of poop bags if you ask. The staff wasn't bad. I'd return here in a similar situation but wouldn't run back. read more

Waited 2 hours to get towels from room service, and when I called again they said room service was no longer in service. I told them what had happened and the man I spoke to said he would bring the towels in five minutes and, again, it took about ten to twe. I ended up having to use a used towel from my other friend. read more

Very good hotel. Clean, comfortable rooms, welcoming accommodating front desk staff, great location with many good restaurants around and quite reasonable rates on weekends. The only minus is expensive breakfast buffet. read more

Our hotel room is dirty, front desk is absolutely no help, and they are out of shampoo? This is the absolute worst experience. If you are out of something, you should warn guests ahead of time. They aren't willing to reimburse us for the Uber ride or for the shampoo we are having to now purchase ourselves. Seriously don't waste your time here. Also, the must not have cleaned our room I stepped on a lego and I don't have children read more

BEWARE! We stayed at this hotel with a wedding block - and the entire hotel experience is ruined by the General Manager. Someone in our traveling party was assessed a $250 smoking charge for "smoking" in their room - when in fact they didn't. The General Manager was not cooperative to work this out with our friend and has provided no proof whatsoever. I stayed on the same floor - and definitely someone was "partaking". Clearly the hotel staff had the wrong room (if you only knew who you are accusing of smoking). They have done NOTHING to help resolve this. I am not sure how a guest is expected to protect themselves from such accusations. Shame on you Marriott/Westin. read more

CAUTION Do not stay at this hotel!!! My wife and I stayed at this hotel this past weekend for a family wedding. After we checked out, we got hit with an additional $250 smoking charge. Only problem is neither my wife nor I smoke. We called the GM Sufian Unseri thinking there was an obvious mixup and maybe they mixed up room numbers. After explaining that neither my wife or I smoke we asked for him to check again for where this error could have occurred. He then assured us his staff was 100% it was our room even though he did not take anytime to double check that it was in fact our room number. He then provided us his "proof" a picture of just a vent with cardboard duct taped to the ceiling, no picture of the room layout or room number in it to try and help debunk it was not our room. We have filed a complaint with Marriott and are awaiting a response. Completely unacceptable actions by this hotel and GM and I worry other people will fall victim to this scam. Maybe a ploy to bring in extra money with the hotel business declining over the past couple of years. DO NOT STAY AT THIS HOTEL! read more

Westin has always been a name that suggests superior quality and a beautiful hotel. I have stayed at many across the country. But unfortunately this location was quite disappointing compared to the others I have visited. The lobby is small but very nice, as is the restaurant /wine bar, but the room left a lot to be desired. The room had average quality dated furniture, that was quite worn. The 3 primary lamps in the room were old and covered with dated, yellow shades. It was impossible to bring the light level up to anything acceptable after dark. The carpet looked as if it had not been vacuumed. The remaining aspects of the room were simply unimpressive. The staff was very friendly, but I expect far more from a Westin property, especially considering the higher price. I will stay elsewhere in the future. read more

Stayed three night while visiting the in-laws. Clean and staff was very nice! Spacious lobby - great parking. We had a mini suite with a king sized bed. Plenty of room for three of us! We asked for a roll away bed for my daughter and she had her own private area. Decent, updated bathroom. Restaurant was in the process of a remodel so we were not able to check that out. Will absolutely stay there in the future! read more

We book a nonrefundable room, but called to see if we could cancel and get a refund anyway. We were told we would be refunded. We then saw we were charged and so called them. The person I spoke to said they needed the name of the person we spoke to, which we couldn't remember by the time we noticed the charge. They said they couldn't do anything then. First, we would have stayed there if we were not getting the refund. We only decided to agree to the cancellation because we were told we would get refunded. Second, it is not good customer service to put the burden of proof on the customers. This demonstrates what the company values, and the risk involved in any potential customer-client disputes. read more