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The Westin Reston Heights

3.0 (128 reviews)
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Black mold in showers

If you travel as much as I do, the gym is an important component for travel. I would never have believed a Westin to be so horrible. Every one of the treadmills sounds like you are on a freight train- they are very loud and old and not good for running because it's not smooth, I assume cause old. I tried every treadmill they had- all were outlandishly loud, old and not smooth for running. You may be on to use these very old treadmills is you walk slowly, but bring ear plugs. The one Peloton bike - the seat doesn't adjust- the screw is totally stripped. So it renders it completely useless unless you are about 4 feet high. The cleaning staff obviously leaves a lot to be desired. The screens on everything look like they were wiped with a dirty rag and you could not see anything. Yes, I was able to clean off properly- not a difficult task, but they ALL should not look this way. It's better if they don't try to clean a screen if they do it that way. The weights are good- but hard to mess those up. Only 2 matts for the whole gym. Temperature set way too warm for a gym also. The hotel rooms also not clean. The beds are clean, but shower has black mold- this is absolutely not ok, not to mention unsanitary and not safe.

Lobby
Taylor H.

Super grateful for this hotel! With all the crazy flight delays I wasn't able to make my flight and had to find a last-minute reservation. This hotel was close to the airport and super clean! Check in process was slick, as was the checkout process. My only complaint about this hotel was that both my Uber's Had a really hard time finding it because it's tucked back behind a bunch of other complexes. The food at the restaurant was mediocre and super expensive so I wouldn't eat here next time I come. Other than that super great experience!!

The hotel restaurant is here...
J E.

We came here to stay after dinner for a Valentine's staycation... Check-in was a breeze, although not very personable (place wasn't busy, but you would think it was by the quickness of the 'cold' service we got)... The first impression of the property was Very Positive! It looks great, with a nice décor. They have a restaurant and bar located off the lobby too (but that's a joke and a completely different review). Our room was decent... we were "upgraded" to a Jr Suite which had an odd configuration, as the "suite" part of it was the sitting area with TV, which was around the corner from the bed area. The room looked nice otherwise and was clean. The blinds didn't work at all, which was VERY frustrating as we couldn't open then in the morning. The shower was OK, but the tub didn't drain at all... This is BEYOND ANNOYING!!! Not sure why the folk cleaning rooms don't check this when cleaning the rooms to prevent guest from having to find this when they're naked and in the shower... It is really bad on the hotel's part! The overall configuration of the room was just odd. The bed was comfy tho and it was moderately clean. Overall, this room served its purpose, but I highly doubt we'll be back... And honestly, Marriott really needs to do an assessment of their properties, they've all mostly been poorly managed and going down hill over the past couple of years... This is ridiculous!

Pool and hot tub
Ruslman L.

I had a great rest in the Westin at Reston Heights. This place was quite, comfy, clean and cozy, spacious and a great place to visit with a family. The staff was pleasant, polite, personable and ready to help. There was a small snack store next to the check inn desk and the on site restaurant made tasty food. The rooms were modern, and the room that we stayed in was spacious (two queen sized beds) and worked well for a family with small kids. The bathrooms were clean, but the hotel provided three large towels for a family of four so we had to ask for one more. The amenities in the room was nice, and the small refrigerator allowed us to store food and drinks for our stay. There was also a microwave and TV and a small desk and a chair with a table. The room had its own HVAC system so you could easily control the temperature and keep your room at a temperature that you choose. There was an indoor pool on site on the top floor next to the exercise room. There was no lifeguard on duty. The pool had 3 swim lanes and was 3.9 feet deep all over. Bring your swim goggles as filtration system was a chlorine/bromine system. The water was clear and a good temperature. The information board listed the water temp as 103 degrees Fahrenheit which was not accurate for the pool. It was closer to 88-90 degrees. It was great for elementary/middle school kids. There was also a hot tub there so the indicated temperature may have been for that. We stayed there when we busted the Udvar Hazy Air and Space Museum and then Great Falls National Park. There was plenty of parking on site. Stop on by if you are in the area. Happy trails!

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Review Highlights - The Westin Reston Heights

The indoor pool and other activity rooms are relaxing, spacious, and high quality.

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Hampton Inn & Suites Herndon-Reston - Guest room

Hampton Inn & Suites Herndon-Reston

(42 reviews)

$$

I really don't know why I didn't stay here last year, when I was in this exact same area for the…read moreexat same trip. With taxes and fees included, each member of my party wound up paying roughly $220 per night. And when we made the booking, the price here was basically on par with the other hotel I was at previously, which is almost in the exact same location, but the Herndon-Reston Hampton Inn is orders of magnitude better, and I think I have found my go-to spot whenever work sends me back to this neck of the woods. There is nothing niche, or overtly different at this place you won't find in other sorts of hotels. It is very run of the mill in terms of what types of rooms you find, and I found the accomodations to be in fantastic shape, very clean and tidy, so definitely have to tip my hat to the hard working cleaning staff. The beds are comfy, and whatever water heater system they have here is outstanding, since it was basically instant even on upper floors. Plus the internet strength here is pretty good. And I generally really like their decor and aesthetics in this building. The ammenities, too, are ones you see across the board, but they just seem to be much more accessible and well organized. There is a gym and indoor pool, open well into the evening. The guest laundry room is incredibly useful for those of us staying beyond just a couple nights. There is a conference room available, and business center to cater to any printing or computer needs. And the in-house, self-checkout store has pretty much everything you need; snacks, drinks, grown-up-beverages, toiletries, laundry soap, first aid, etc. And in the morning, the complimentary breakfast is a very nice way to start the day. The couple things I found which really sets this place above others I've visited are the customer service and the location. The folks at the front counter were friendly and helpful in the extreme, especially Aidan, who was manning the desk in the evening. The area this hotel is located in I also count as a plus. While certainly not a scenic part of town, you have access to a very nice walking trail just outside the property. And there is also a complex of buildings across the street, a 5-10 minute walk, filled with fantastic little restaurants and an outstanding brewery. And it is a very quick and easy drive to get to the Dulles Airport, or onto the freeway. All in all, this place certainly has left a good impression. Any possible complaints I may have are just nitpicks. Though I would advise potential guests to be careful these days with all the construction going on around the premises, as it makes driving, parking, and walking on the sidewalks a bit difficult. But other than that, I'm giving this Hampton Inn the best review I can. Looking forward to my next stay.

223- Stayed here while in the area for a convention. Upon utilizing the Hilton Honors app on my…read morephone - I did see that there are several Hilton properties within the region - all of which are within 10-15min drive. The prices varied but this clicked all my boxes: newer build, within driving distance, and a good price. This one did not disappoint. The room was very large, and had a desk and a couch, along with a wet bar as soon as you walk in. The bathroom was clean and very nice, though the paint on the ceiling in the one corner in the shower was chilling. We had 4 mornings of breakfast - all of which were a nice variety: open faced bagel sandwiches, sausage gravy, omelettes, and eggs. They also have a nice waffle bar as well and fresh fruit and oatmeal - the standard with these locations. Staff was nice as well. I noticed they had a pool too - but didn't bring my floaties. Overall - one of the nicest Hamptons I have stayed at and would highly recommend this one for the price and everything included.

Hyatt Regency Reston - Room darkening drapes ...

Hyatt Regency Reston

(196 reviews)

$$$

Lovely room. We had a few great meals in The Capital Burger. The kale salad is super. The burgers…read moreare old school delicious beef. Excellent service.

I did not stay here as a guest but last night attended a large, catered event (A gala) and felt…read morecompelled to write about the lamentable food services here. Overall the hotel is beautifully decorated and impeccably clean. The support and service staff were friendly and welcoming; but, having attended such events before, I felt this business was woefully underprepared for the amount of guests in attendance. The area was cramped and crowded, full of people during cocktail hour so perhaps it was not the ideal venue for such an event. The rooms and hallways in which we were installed were very loud. The Hors d'oeuvres were elegantly arranged on small tables, but did not have much in the way of variety - sliced vegetables, hummus and babaganoush. For the open bar, options were limited. But what was REALLY terrible, was the food and service in the ballroom. I'm a vegetarian, and the plated option was a SINGLE roasted carrot on a bed of what was what I assume was hummus liberally doused with liquid smoke, 2-3 sliced brussels sprouts with the stems still on, and 3 cubes of baked sweet potato. It was hardly edible and would have served better as a side plate (versus a plated dinner) - not to mention the absolute lack of protein in the meal. Typically pasta dishes are served at events like this, which would have sufficed. Additionally, wine bottles were placed upon each table, but we sat in the ballroom for 2+ hours and never had our water glasses refilled. All in all, I would not recommend this venue for a large event as they seem ill prepared to adequately host large parties, and offer lamentable food options that are likely not worth the price. I can only imagine what the organization paid.

Hyatt House Herndon/Reston - Breakfast Area

Hyatt House Herndon/Reston

(58 reviews)

$$

Great place it's clean and people are friendly. The food is good, the service it great too.read more

Stayed here a couple of years ago in the early fall and had a really good experience. The…read moretwo-bedroom suites are usually the way to go. I love a Hyatt House, generally, but I'm often impressed by some of the ones that sit in the middle of what seems like nowhere. This location is actually pretty legit. It's within five minutes of a number of dining spots in the area. This time I know, however, I was not impressed by my stay. When we arrive, the landscaping team was cleaning up the front area and they were blowing leaves and rocks and things right at the car and didn't really give us time to even pass by to go inside the building. We hopped out the car. They stopped for a split second, and they immediately got right back to business. We got hit by little pieces of tiny rock, dust, and leaves. Anyway, check in was fine. The young woman at the front desk was nice at check-in. However, she wasn't nice later. Later, I called down to request a blanket and pillow because we were missing a few items from our room. She didn't answer my call at first. But she called me back like 10 minutes later. When she called back, midway through explaining what I needed, she rudely interrupted me while I was making my request and said, "you actually do have blankets and a pillow. They're in your closet." Actually, tho? Girl... I informed her that we'd check that there were no blankets. After a very long pause, she said, "well you can come down here and get them." Now, hear me out, I know I was not at a five star hotel. However, I also know I did not book a Rodeway Inn. And I've stayed at many a HH and never had the front desk not even offer to bring something up, especially they'd forgotten. 20 minutes later, I've just never had that experience. I ended up going down. Scarlett an hour and a half later, he got a call from the front desk. The same young woman was now accusing us of "stomping around." She informed us that they'd "received complaints" and then said nothing more. When I probed, she said the room below us said there was noise coming from upstairs that sounded like stomping. There was literally NO stomping happening and when I told her that, she said, " well is your child playing around or something?" Girl, bye. First of all, I'm very aware of what MY child is doing and if she had been jumping around or playing, I would've admitted that and corrected her. But maybe you're referring to the ONE sound that was made when we moved a chair that YOUR HOTEL had blocking the walkway in the living room area of the suite. When I told her my child was doing nothing and that we moved a chair like 15 minutes ago, I went for a long time before saying, "have a good night." Cleanliness: now, I always do my own bit of cleaning at hotels, especially when there are suites and bathtubs involved. The bathtub in our suite, it was very little cleaning must be done to that particular time regularly because there was so much hair that did not belong to anyone in our family along with obvious dirt that came up and pulled in the tub after I scrubbed. So disgusting. Overall, I can pretty confidently say that I would not stay here again. I really appreciate good service and cleanliness.

Comfort Inn Herndon-Reston - Beds.

Comfort Inn Herndon-Reston

(29 reviews)

$$

The front door has a handicap operator on it and the doors open nicely and smoothly. Glad it works…read more Someone keeps a battery in there I am sure! Good job! The front lobby looks nice. Nice furniture. New floor. The first room I got put in smelled like mildew. So he got me a different room. This one is fine. It's adequate. The credit card machine charged me for someone else's charge. He says he cancelled it. My credit card showed the charge. So that's something I am going to need to track and follow up on. I like the water in the lobby with the lemons in it. The bathroom door in my room is gross and needs to be scrubbed down and sanitized. The bed mattresses need to be rotated. The ice bucket has water in it so I am trying to drain that out. Laundry on the second floor. The public bathroom for folks checking in who really need to use a bathroom has so much toilet paper smooshed in it that I couldn't use it. Gross. The back door didn't want to close. Or lock. I don't like being in a hotel when the doors that should be locked don't close or lock. We will see how this one goes. Will update the review now and then until I check out. Hope breakfast is good !

Room and lobby were generally very clean. Bathroom was clean and in very good condition, so it's…read morenot a bad place to sleep I observed something that looked like plastic peeling off the surface of the waffle maker. I'm assuming it's the nonstick surface deteriorating. Previous waffle was cooked on and could not be removed. Ice water in the lobby with lemons or oranges is a nice touch. Advertised breakfast until 10:00. By 9:45 they were out of sausage, eggs, orange juice, apple juice, and coffee.

The Westin Reston Heights - hotels - Updated May 2026

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