The catalytic converter was stolen from my car while parked in the parking lot. The management did not seem to care and offered no solutions. The front desk said that theft is common in the parking lot. The video cameras apparently did not cover the spot I was parked in. I was told there was a person that walked the lot at night, but clearly they missed the thief sawing off my exhaust (jacking up the car?). I was told I could notook at the video. I was hoping to get a discounted room for the following night considering I now had to stay on town and fix my car, but the manager said they didn't want to set a precedent. The manager actually worked for a 3rd party management company, which makes Hilton seem disconnected from good customer service. I stayed at the Hilton because I expected it to be safe and accommodating, it was neither. I reccomend avoiding this hotel and Hilton hotels all together. read more

I don't know why the majority of the reviews for this Hilton are bad, but they must be capping. I haven't tried all the hotels and motels in Chico, but this one was by far my favorite. First of all, it's in a great location to grab a bite and it's close to the downtown central district. If you don't feel like driving more for some food, there's plenty of places within walking distance. The front desk, lobby and dining area are all pretty and clean. The rooms are lovely. Extremely clean, wel put together, well maintained, and practical hotel accommodations. The staff is also incredible, thank you again. Thanks Hilton DoubleTree Chico! read more

DoubleTree by Hilton Chico - This is a bad photo from me but you can see the mountains from the opposite side of the building - Hotels Near Me - Chico, California

The hotel Isn't up to Hilton Standard Standards. The hotel had a very musty odor to it, and neighborhood shady. Found a bug climbing up our wall. Double thumbs down . read more

DoubleTree by Hilton Chico - Bug - Hotels Near Me - Chico, California

I'm a local and the bar and restaurant are equal to many available in chico. Service is pleasant. Food is good enough and now they have a chef that makes a delicious crab chowder. Hamburgers are good salmon always looks good and winter choice of shepherds pie might tempt me. Friendly clean and always open. Wow factor is a hot chocolate chip cookie on departure!!! Easy to park and always someone to chat with at bar. TVs on during sports but not blaring. All around good spot read more

Comfortable, safe, quiet, and newly remodeled. I enjoy the stay at the DT Chico. Shoutout Hilton for putting in free EV chargers which helped us on our road trip as I have an electric vehicle. Obviously slow kw but it's perfect for charging overnight and leaving with a full battery. 4/5 overall, would be 5 stars if the breakfast was free but sadly it was $15 per person. Also no microwave. Sad! read more

Very clean, friendly staff, and overall good choice. They have a little restaurant on site and a bar, which is a plus. We were only there for one night so I can't expand too much, but it was a pleasant one night. read more

We had to visit Chico for a baseball tournament during the Father's Day weekend. We chose the Doubletree due to the location and it looked nice from the website photos. When we arrived we were pleasantly surprised at how much they were sanitizing and keeping everything so clean. The room was clean and the beds were super comfortable. While the hotel itself was fine I wanted to comment on how wonderful the staff was. We were with several baseball families and the staff was so helpful and accommodating . Leslie at the front desk and Nidia in the restaurant were absolutely amazing. The customer service was outstanding and we couldn't be more pleased and appreciative! Customer service is alive and well at the Double Tree in Chico! Thank you for a wonderful experience! read more

If you need a wake up call, don't call the front desk as they will never answer the phone. Wake up call button on room phone does not work. I tried to reach the front desk multiple times with no luck. Set your i phone. Disappointed. read more

This place is not clean. The floor of our room is very dirty. Doesn't make me think anything else is clean in here. There was no one at the front desk when I wanted to check in. Wouldn't be a problem if they had mobile keys here. This is not Hilton standards by any means. Rooms are small and bare bones. The shower never got hot, luke warm shower at best. Not where I'll be staying in the future. read more

DoubleTree by Hilton Chico - Dirty floor - Hotels Near Me - Chico, California

We not only stayed at the Double Tree we held a Celebration of Life for my Mother in Law at the restaurant there. Clint and his crew were so good to work with. They were in touch in the months leading up to the event and checked in throughout to make sure everything was well! The venue was spacious and very comfortable for the 80 or so people who attended. The mexican buffet excellent and they even made Mole using my mother in laws own recipe- exceptional! Thank you for making this special event so easy! read more

The hotel is clean and nice! What makes my experience so great is Brianna in the front desk. She made sure I was taken care of and all my accommodations were met. She is awesome and I will definitely book at this hotel just because of her read more

For the money...a total DUMP. Painfully obvious that the owners of this hotel care nothing about renovations or upgrades, and instead focus purely on profit margins. You can get a room at Hampton or Marriott for half the price and it will be way nicer, the only DoubleTree I ever stayed at that felt like a Motel-6. Filthy run-down common areas, door handles and mechanisms that do not latch or lock properly, disgusting carpets, disgusting showers. Even the outside of the building looks worn out. The look on the employees' faces just underscores what is going on here behind the scenes, a painfully slow death. Stay elsewhere, you'll be glad you did. read more

Cannot believe the room was dirty. Lots of electric vehicle chargers but none working. No ice maker on our floor. The restaurant served near raw bacon and cold eggs barely warm English muffins. Spa not working probably due to COVID-19. The AC working in the room but made lots of noise. read more

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We had a reservation at this hotel but could not check in until later in the evening because we were moving our daughter into her apartment. We were exhausted and looking forward to checking in only to find out that our reservation was canceled leaving us to have to drive 40 minutes away because no hotels were available! Unbelievable! Never again will I trust the Hilton name. read more

This place is a Motel 6, you just pay double everything. Woken up at 3:00 am to ppl above us making noises, front desk didnt believe me so I had to call twice. The food at the restaraunt is bland and made half ass. They didnt book us for the right amount of days and almost made us leave. We asked to have our room cleaned and they tried telling us their staff was busy but we said we still wanted it, so it took 3 hours until they got to our room. Woke up at 2:00 am on third night to ppl practically yelling walking down the hallway. This used to be a Ramada inn but they slapped some lipstick on and put double tree on everything. Horrible place would NOT recommend at all. read more

This place is the worst hotel in Chico! I would give it zero stars if I could! As we arrived we got to experience the worst customer service of all time. The guy running the front desk was obviously not trained as he took 20 minutes to put us in the wrong room, oh and it smelled like smoke! So we go back to the front desk and tell the guy that we had a room for two queen beds not a king. He tells us they only have that room and frantically calls his manager who eventually ( AFTER AN HOUR WAIT) gets us our room. Do I even dare mention that we showed up at the hotel at 11 and was not in our incorrect room for the night till 12:30. Talk about the worst communication and customer service of all time. This was suppose to be a 5 night stay but we decided that this nasty and run down hotel was not for us. They did comp our room for the night. That was the least they could of done though. Whoever manages this place needs to be fired. Never experienced this type of stupidity and nastiness from anywhere!!!!!! Don't stay here read more

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Wonderful staff, pool is open and fairly good food. Only complaint is that there are no microwaves in the rooms which is hard as a longer staying guest. What sets them apart is how kind and helpful all the staff has been! Definitely the premiere place to stay in Chico! read more

The management is not right at all they have roaches room always dirty and I got Covid 19 from staying in this hotel

Complete rip off, I booked my reservation with a total number of 4 people per room. 2 adults and 2 kids and I purchased 2 rooms. Thankfully it was only for 1 night because each room only had 1 towel!!! Are you serious. 2 total towels for 8 people? Absolutely ridiculous. The rooms were dirty, outdated and smell musty with a cigarette type odor. If you try calling the front desk they aren't going to answer. My spouse and I ended up having to dry off with hand towels because the front desk was unable to be reached at any point for the bath towels that should have been there to begin with. The location is super sketchy, enough that you actually believe that it's a good possibility your car will be broken into at some point during your stay and the hotel actually has signage that says you assume all risk parking in their lot. I will never stay in a doubletree again. DON'T STAY HERE!! Drive just a little bit further down and stay at the best western the price is pretty much the same give or take a few dollars. Your accommodations will be better. read more

Solid overall. Clean, convenient and reasonably priced. Much better than most hotels in Chico.

This place is surprisingly awful ! They did a great job of making it look good from the street but it is actually mostly an old place with tiny low ceiling rooms that are totally claustrophobic. You feel like you are paying to go to prison. Pretty much any other place in Chico has to be better than this. read more

Me and my girlfriend were trying to get a room after a night of going out. We paid for an Uber to drive us to said hotel. We went into the lobby and requested a room. Me and my girlfriend being the kind person that we are were a little bit intoxicated, but I know that off the bat we were in no way being disrespectful or rude to staff. That being said, my girlfriend accidentally dropped her wallet and change went on the floor. We of course laughed about this minor incident because why would we get upset about dropping change ? The hotel staff then proceeded to say that we needed a "credit card" to purchase a room which is incorrect due to us being there a week before using the same card before. When my girlfriend said that we had purchased a room before with this card, the staff was extremely rude and told us "yeah that was a week ago" she then begin to kick us out for no said reason and threaten to call police. My Girlfriend and I were making a smart choice as to getting a hotel room instead of driving back home intoxicated. The hotel staff then began to treat us like complete garbage and would not let us get a room. I understand that Chico is a college town and they are probably used to privileged college kids ruing their "amazing" image but me and my girlfriend were simply trying to make the right decision and sleep. I don't know if maybe they're possibly homophobic or racist but the vibes were not okay. From here on out, I personally, no matter who I'm with, friends, family or my girlfriend will not be booking a room with double tree ever again. There was a hotel down the street who helped up and was significantly more respectful compared to this situation at double tree so that's where we will be staying from here on out. read more

Accommodations were not bad at all and the location was great but I went down to eat breakfast and they wanted to charge you for a little breakfast, I have stayed at many hotels and they didn't even have a continental breakfast or a little Buffet, we stayed there for three nights at 190 bucks a night and you can't even throw in a little breakfast that is down right unbelievable, and one person in my party ate breakfast there and it was 12 bucks and there was nothing to it, right next-door there's a Denny's and across the street a waffle house that was cheaper and much better breakfast so they better get their act together and at least get some kind of breakfast in there for the patrons. read more

We only stayed for one night and we were on the 4th floor. I got 2 rooms, one for my family and another or my parents. Both rooms were clean and everything worked. Their pool and gym were available. The only thing was there was a faint (cover-up smell) of weed/cigarettes'. But thankfully the actual rooms smelled nothing like it! There is a Denny's w/in walking distance about 30 steps! read more

If you like a soulless low ceiling cinder block coffin kind of thing then this could be the place for you. Looks ok from the entrance - scary in every way after that. Seems like they "renovated " it recently but it needed to be torn down. Avoid at all costs! read more

I just checked in and I wish I read the reviews before I booked my reservation. I have a reservation through booking.com and when I checked in I go to my room and see a pending charge of over $200 more than my guaranteed reservation price. I went to talk to the front desk agent who was rude in her tone and dismissive of my concern and tried to tell me it was a $50 security deposit hold per night which only adds to $150 for 3 nights and shouldn't be over $200. She tried to tell me it was not Hilton but the third party site. I stated I use booking for all my reservations and have never had a charge or hold over the stated reservation price when I booked. She tried to tell me she adjusted the price but my card still has the higher hold price. If when I checkout on Monday the price is correct I may change my review. I must say though, the workers I met in the hall and cleaning the rooms have been super friendly. read more