I used to love Dots. I really did. I was really unhappy when I found out they were closing down. Imagine my joy to hear they've reopened! Well, the joy was short lived. I went yesterday excited to shop. First of all, there's no sign on the building. If I hadn't know where it was previously, I'd never have found it. Secondly, the selection was sad. They have maybe half the stuff they had before and the store looks just like the website now. Blah and unimpressive. What really sealed the deal on this one star experience was the customer service. I said I had a coupon for 10% off, the "spring sale" - despite that I hadn't received the coupon more than 24 hours ago, she tells me that sale is over. (?) Okay, so there's a sign that says text dots to receive 5 dollars off. I tried that. It fails. She says that t mobile sometimes doesn't work. I said okay, so can I just have the discount, that's not my fault. She says no, she needs a code. I ask my sister in law to try the text, it fails. She has sprint. :I So I get nothing off my total because their system is a failure. If I didn't need work pants I'd have walked out with nothing but a soured opinion. Sadly, I think I have to accept that Dots died in 2013. I won't be back. read more