I have waited a very long time to give a review on this store! I lived in the Bronzeville Area during the time that the store opened. Being fashion forward, i was always intrigued by the beautiful items in the window.
I must admit this boutique has beautiful clothing and accessories, however the service i received, was unacceptable.
When shopping at a boutique, i expect to find one of a kind clothing that will not be reordered. I purchased a jumpsuit last year for $150. The jumpsuit was absolutely beautiful and it was the last one on the mannequin. I was urged to purchase it because it was the last of its kind. Well, a month later i came into the store and there was the same jumpsuit in 3 different colors with what seemed like endless inventory. My issue with that is, when spending that kind of money on an item, I would not expect for a store to reorder the item especially at that capacity. To top things off, I found two other boutiques who were selling the exact same item for $105. I do expect for companies to make a profit.... that is completely understandable, but after doing my research, I found that the item was $42 per unit. (No wonder they decided to reorder a bus load with such a large profit margin.)
I also purchased a bracelet for $60 the same day i purchase the jumpsuit. Well... I went on Clark and Wilson and purchased the same (exact) bracelet for $8. This is not being profitable, but taking advantage.
The mark up is outrageous in the store, but this is not what prompted me to stop shopping there. It seemed as though every time i came into the store, It would be one extreme or the next in the way i was treated. Either i would be completely ignored (if i wasn't "dressed" for the day) or i was attacked and aggressively followed around the store as if i was the only customer they had that day. I explained that i wasn't big on rhinestones, however they kept trying to force the tacky rhinestoned shirts and sweaters on me. The sales people were aggressive to the point where it was a turn off.
After an experience that i had about an exchange (for a larger size, after a nearly $500 purchase- story too long to tell) I vowed that i would never shop at a place who didn't appreciate my support again. I also haze my friends when they mention the store. They all know how passionate i am about business, professionalism, and customer service and i was not at all impressed. So when the email was sent to do a review on Yelp, 3 of my friends forwarded it to me, and i am gladly sharing my experience.
*Disclaimer* I have not stepped foot into this store in over a year and a half, so maybe, just maybe, the service and prices have changed. read more