On Feb. 13, 2022 I was momentarily distracted and drove up and over a curb, resulting in my right…read morefront tire blowing out. I called my insurance company to arrange for a tow. The next morning, Feb. 14, the tow truck driver towed my SUV to Meineke Car Care Center, 9688 W. Fairview Ave., Boise. The manager at Meineke called me late that afternoon to say he hadn't had yet put my car up on a hoist, but I would obviously need a new tire and he suggested replacing all four because they were 75% worn. I asked what brand of tires he would suggest, and he said "Cooper." I agreed to four new tires, and the manager told me the "out the door" price, which included the alignment, was $687. The next morning, I spoke with another employee in the shop to ascertain exactly which Cooper tire would be put on, and I was told "Discoverer Endura Max." Again, I questioned the price and it was confirmed at $687.
On the afternoon of Feb. 15, I picked up my car and was stunned when the employee at the counter charged me $790! I told him I had twice confirmed the cost and was told it was $687. In a very surly manner, he said, "OK, I'll give you the alignment free." I replied that I didn't want him to give me anything free. I simply wanted to pay the quoted price. He adjusted the bill to $690, which I paid. I asked if there was any warranty information on the tires, and he replied that it was "in the computer." Again, I asked for a written warranty, and he said nothing was available.
The receipt I was given states Cooper 235/5 Cooper 235/55R18. When I googled this product description, it says that these tires are Cooper Endeavor Plus All-Season. I had been told initially that the tires were Cooper Discoverer Endura Max.
Here are the problems I asked the shop in writing to clarify, but got no response:
· The manager telling me I needed four new tires without even putting my car up on the hoist.
· The price quoted was $687; the price when I picked up the car was $790.
· No warranty information given to me.
· Different tires were put on than what was quoted to me.
I am a disabled 65-year-old woman, and I give everyone the benefit of the doubt. I treat people fairly and expect the same in return. However, in my dealings with this Meineke shop, I left feeling like it was a shady business and I wondered if I'd been taken advantage of. Maybe that's not the case, but it's how I felt. I assume that this is not the image that Meineke wants to project, but they did not bother to address my concerns.