Came here based on all the positive reviews. First fix was good. Second trip, immediately something…read morebroke after one item was repaired. This happened two different times. Thought had to be coincidence until my uncle took his in and the same things started happening. Fox truck, go home- something else breaks/leaks days later. And they are big repairs. Final red flag. Took truck in for a service light. Told us we did something wrong- charged us for labor to look at it. Shortly after, light comes on again. Take it back in and told it "XYZ 'needed to be replaced". Cost was $2000+. Call around- take it to a reputable place that also specializes in Diesel. XYZ was not even broken or needing replaced. Actual cost for the service light issue was $451. Later find out, the item Gem State wanted to replace was just replaced BY THEM year and half ago! Something is fishy with this company. You'll be dumping thousands before you know it. Steer clear.

Heater issues.. (Lack of heat)…read more Always a pleasure to deal with Gem State Diesel. Honest and reliable and quality workmanship. Thanks Joe

Had some car issues. Took it have it looked at. Guys are super friendly and they are honest and…read morekeep you informed through whole process. Prices are reasonable. Sam Glos is an amazing mechanic!! His work is impeccable. Sam is an excellent mechanic and valuable to the company and every customer that needs automotive expertise!!

I have nothing but praises for these guys. Any issue I've had with any of my vehicles they were…read moreprompt and reliable to fix them quickly as well as keep me informed along the way with any repairs. Special shout out to Joe, who's become "my go to guy" for all my problems. Courtesy and friendly service seems to be top priority. Really feels like old Idaho service. Will never go to any other mechanic again. Great job all of you!

Great people helped me out no problems Very professional…read moreand nice people Price was exceptional

I continue to get the very best service at my hometown, auto mechanic, 27th Street automotive. The…read morestaff is friendly and conscientious of my schedule, they always give me fair and practical advice about the mechanicals of my vehicle and ways that I can keep it running top notch. I wouldn't go anywhere else!

I have been going here for several years now to get my oil changed in my car and pick up here…read more They always inspect them very carefully . The evaluation is talked about and I receive a printed out report when I pick up my vehicle. Very professional service all around. There is a customer comes first attitude here for sure. They do all auto repair except transmissions and then they have a couple of great suggestions for you. Thank you

We started having serious trouble with our truck Sunday afternoon. Rather than risk a breakdown or…read moreworse on drive home to Nevada, we stayed the night. This shop was incredible. Even though they were fully booked, they offered to help. We got to them about 8:30 am and by noon, we had the new brakes and tie rods we needed. The truck ran beautifully all the way home. Lovely people and great service. Price was fair for the work done. I'd use them again in a heartbeat

Oh my goodness, I am BEYOND pleased with my experience today at Western Auto Service!!…read more I will start and end by sharing my interaction(s) with Jacqueline, my service advisor. I scheduled my appointment over the phone and Jacqueline was so kind, positive, and professional. She is very knowledgeable while at the same time, so easy to communicate with. Upon arrival today, Jacqueline greeted me by my name, was incredibly engaging, and took charge to get my service done! My technician was amazing! He was as fast and efficient, while taking the time to answer my questions. The waiting area and office is inviting and comfortable, complete with a beautiful array of snacks, cold bottled water, and a Keurig with all the fixings. My wait was short and the price was beyond reasonable given the service I was provided. I had the pleasure of seeing Alex again, one of the owners (husband:), which was lovely. Upon departure, Jacqueline bid me goodbye warmly, making me even more certain that I will be returning for all of my vehicle maintenance and repairs!

First time taking my 2013 328i bmw there today, ( basic oil change / new air filter ) absolutely…read moreblown away at the exceptional customer service and the attention to detail to my car! If you need anything for your vehicle! Go here!!!!! Thank you western auto service!

Read your response Roel and as I mentioned to you and Jeff I do not daily drive my truck, my trip…read moreto lucky peak and McCall is how it had the 600 miles. Other than the 2 trips it sits in my garage and I told you both this. Second the very small indentation you tried to point out I was aware of as well as a similar one on the driver back quarter panel. Your attempt to somehow point out that I am not aware of something of other blemishes is totally ridiculous and does not prove anything but a sad attempt to deflect. Third, no response regarding something so basic as making sure the customers hood is closed before leaving your shop. Sip, nothing regarding that mistake Roel! As I said in my initial review, very put off by approach and comments and will not recommend them nor will I ever take a vehicle back to them.

I wanted to give a huge thank you to Jeff and the rest of the team at Morales Repair. I have my…read moredrivers side manifold go out on my Ram, and they got me in the following week. They got my truck squared away ahead of time and kept me updated throughout the process. The prices are absolutely fair, and it was so nice interacting with a legitimate shop that doesn't try to gouge you on pricing or unnecessary repairs. With their vehicle inspections, they caught an alignment issue that I had been worried about for a couple years and was promised by another shop that it wasn't a problem. They recommended I take it to Big O next door and just as they had thought, the alignment was severely off. I has been driving like this for almost 2 years and no other shop caught this ! They have earned a customer for life and I will be coming here for all my repair needs. Truly lucky that I found this place and I would 1000000% recommend them.

I don't leave reviews ever, but the professionalism and flexibility Caldwell Automotive has shown…read moreis incredible. They have been nothing short of helpful, transparent, and honest when it came down to pricing, vehicle issues, and possible next steps. 15/10 would recommend their business for your vehicle needs, they have mine and I will continue to recommend them to friends and family.

Car broke down on a road trip and it was towed here. Dealt with Jennifer who was super helpful and…read morepatient who waited past closing time even. Would definitely recommend these fine who folks who clearly care about customer service and earning your business.

I have only been there twice but I may have them do my regular service on my O7 Mustang I went in…read morethere a few days ago to see if they could do some quick work on short notice and I told them that my AC fan on our F 150 was making a noise they because my wife needed a vehicle with a working AC because her other one was in another shop in Meridian. They told me that they would try I waited there for the vehicle and they took care of the problem In less than an hour. Most other shops would not even consider getting something done on short notice like that. I am very happy with their service.

WHIT'S HAS LOST ME AS A CUSTOMER Over the last couple years…read moreI've taken both my Ford truck and my Honda CRV to Whit's and until now, didn't have any problems. When I went to sell the CRV in May of this year ('26) a prospective buyer took it to a local Honda dealership for pre-sale inspection. The buyer came back to me saying it needed extensive work, including the rear rotors and brake pads. Not having had good results at dealer's shops in the past, we took it to another mechanic (more conveniently located in Boise). That mechanic said most of the work that the dealer said needed to be done did not need to be done, but that the rear rotors and brakes did, in fact, need to be done. I had already secured a new buyer in Oregon and was under a time constraint to complete the purchase, so I had the Boise shop do the work. Two days after the car was fixed, I completed the sale of my CRV to the customer. Later, when looking at our paperwork file for the CRV, I realized that I paid Whit's $232.00 to do the rear rotors and brakes just recently in September of 2025; it had only been 5,000 miles since they purportedly did that work. And yet, both the Honda dealer and a separate mechanic each said that the rear rotors and brakes needed to be done. Because the sale of the CRV happened quickly, we did not have the opportunity to take the car back to Whit's before I paid the Boise mechanic to do this work. Hoping they would address the overcharge, I stopped by Whit's and asked them what they could do to make this right. Their repeated answer was, "without seeing the car, nothing." When I told them that two separate auto shops agreed separately that the rear brakes needed to be re-done Whit's still refused to address the situation. When I suggested that one simple way to redress their oversight was to offer me a free oil change as a token they still refused. (An oil change would be about half the cost of rear brakes and rotors, to me, but it would have represented some ownership of their failure and would have been a gesture of good will.) Then, on the computer, Whit's checked their records. It wasn't one of their two less capable mechanics who had done my CRV's rear brakes six months ago, it was their "best" mechanic. But the testimony of two separate auto shops makes clear that Whit's either didn't do the work at all or did such a bad job of it that it had to be redone 5,000 miles later. And that was from their "best" mechanic. An hour after I got back home Whit's phoned me. They wanted to see the receipt from the Boise mechanic's shop, to verify that the rear brakes & rotors had been done. I e-mailed that receipt to them. Yes, Whit's saw, the Boise shop did the brake work. Still? Whit's said that since they didn't actually see the CRV they would not do anything to redress their mistake. If you were charged for work that needed to be done just six months later what would you think? Would you return and do business with a company that refused to address their (at best) oversight?