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    Specialty Supply

    4.0 (1 review)
    Closed 9:00 am - 2:00 pm

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    7 months ago

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    Kendall Ford of Meridian - My truck

    Kendall Ford of Meridian

    (127 reviews)

    This is the best service I've had in a long time! I cannot say enough good things about the 3…read moreindividuals that took care of me. I bought a used car a couple of months ago and had a 3 month 3k mile warranty that came with the car. After a trip to Arizona I had a couple of things I wanted to get checked out. First, Dawn went above and beyond to get us a vehicle while ours was getting checked out. We had also just been in a head on collision that totaled our other truck. So we desperately needed a loaner vehicle. Riley who organizes the loaners was as friendly as can be. And lastly, Torey was simply incredible. He kept me in the loop as to what was happening while they had the vehicle. Once it was diagnosed he was a great advocate for what needed to be done to fix the issues. Extremely knowledgeable and was able to pass on all that information to me and graciously deal with a multitude of questions. Kendall Ford has done a great job putting together an excellent team in their service department! Truly the best customer service I've had in a long time, if not the best. And additionally our sales person, Deigo who we worked with is excellent. We will be shopping with him again, now for a new truck. Highly recommend working with Kendall!

    There is very little I hate more than leaving a 1-star review for any business. I bend over…read morebackwards to give companies second, third, and fourth chances to make things right. But when a business can't even be bothered to pretend they care, then I feel obligated to warn other people. This dealership simply does not care. I supposedly still have two "free" oil changes through them, but dealing with this place is so frustrating and stressful that I paid out of pocket to have my truck serviced somewhere else rather than go back there. When we first went in looking for a vehicle, they sent out an unbelievably untrained salesperson who knew absolutely nothing about the truck he was selling. He flat-out lied about multiple options and features, and when we later discovered the truth, management's response was essentially: "Can you prove he told you that?" That tells you everything you need to know about this dealership. Since then, things have only gotten worse. We have repeatedly tried contacting their accessories department and nobody ever calls back. When I finally got angry about being ignored, somehow it became MY fault again. Their response? "Have you tried coming into the dealership in person?" Seriously? There are a few genuinely good employees there who seem to care, and I honestly feel bad for them because the overall culture and management are terrible. Accountability does not exist here. You cannot trust a single thing you are told unless you independently verify it yourself. Our salesperson literally pulled the original window sticker from the glovebox and pointed directly at a package he claimed included the Bang & Olufsen sound system and the 360 camera system I specifically wanted. Later, when we discovered those features were NOT included, the dealership again hid behind the same pathetic excuse: "Can you prove he said that?" Apparently having both my wife and me standing there hearing it with our own ears wasn't enough. Instead of fixing the problem, they just kept sending the same clueless salesperson back out. If you are shopping for a vehicle, understand this dealership is worse than the stereotype people joke about. Do not take anything they say at face value. Verify every single promise, every option, every feature, and every word in writing -- because once they have your money, accountability disappears

    Specialty Supply - autopartssupplies - Updated May 2026

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