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    Dorothys Dog House

    5.0 (3 reviews)
    Closed • 7:00 am - 7:00 pm

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    3 years ago

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    Dorothy G.

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    3 years ago

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    Dorothy G.

    Thank you so much, your support means the world to me!

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    3 years ago

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    Dorothy G.

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    Smart Parke - Vaccine Clinic

    Smart Parke

    (36 reviews)

    Brought my three dogs here for an evaluation prior to boarding and we loved it! It's very clean and…read morethe staff was friendly and engaging. My neighbor referred me here, and her dog loves it! she gets excited when they pull into the parking lot Thanks Leia :)

    I rarely leave negative reviews, but I feel other pet owners deserve to know about our experience…read more Our pets are family--they're not "just dogs." This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Health Issues This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Care Instructions and Facility Handling I was also disappointed that Duchess's care instructions were not updated during check-in. She is no longer a puppy and no longer chews, yet her paperwork still reflected outdated information. Because of that, she wasn't given the blanket or bed that should have been placed on top of her cot. This should have been caught and corrected by the staff during the check-in process. (I was also told I was unable to leave her blanket and toy from home, which should have been communicated at the time of reservation.) While watching the facility cameras, I also saw another dog placed in Duchess's room for a period of time, although I was never given an explanation as to why. Later, I learned that Duchess had been moved out of her room around midnight because the room needed to be painted. I was never notified that she had been relocated, and I found that very concerning. Communication and Monitoring Concerns To make matters worse, I was unable to access the cameras during the night. Around 3:30 a.m., I became worried because I couldn't see Duchess and had no idea she had been moved. I called the facility, but no one answered. As a pet owner, that was incredibly stressful and upsetting. Customer Service and Response When I called after bringing Duchess home to discuss everything that had happened, I was shocked by the manager's response. Rather than showing concern or empathy, I was told, "Well, you signed a waiver." While I understand that boarding facilities require waivers, a waiver should never be used to dismiss a customer's legitimate concerns or excuse poor communication and preventable issues. That response left me feeling that Duchess's well-being--and my concerns as her owner--were not taken seriously. Overall Experience Any one of these issues might have been understandable on its own, but taken together, they reflect a lack of communication, attention to detail, and accountability. I understand that boarding facilities care for many dogs and that no facility can completely eliminate the risk of contagious illnesses. However, I do expect accurate records, clear communication, transparency when changes are made involving my dog's care, and compassionate customer service when concerns are raised. After two disappointing experiences and two hefty vet bills, I can no longer trust this facility with Duchess and will not be boarding her here again. I hope this review encourages the facility to make meaningful improvements so that other families--and their beloved pets--don't have a similar experience. Our pets can't tell us what happened while they were away, so trust and communication are everything!!

    Better K9 Pet Resort - Boba & Jojo

    Better K9 Pet Resort

    (83 reviews)

    Definitely recommend daycare at this place. We moved to Corona 6 months ago and found this…read morelocation. Great place friendly staff my girls love coming here. Have not used them for boarding but our daycare experience is great.

    I was very disappointed with how my dog Sammi's evaluation was handled at the Corona location in…read moreJuly. My husband and son brought her in, and after only about 20-30 minutes, the evaluator said she "appeared" not to want other dogs near her. He also mentioned that because she's a big girl, he would probably be the only person able to handle her if something happened. Yet he suggested their Riverside location might be a better fit because it had "more room." That left me questioning whether the concern was actually Sammi's behavior (being timid as he said she showed no aggression) or their ability to accommodate her. When I raised that question, I did not feel it was acknowledged or clearly answered. Their website lists no breed restrictions, but the comments and brief evaluation left me feeling that our Sammi was prejudged because she is an XL pitbull. For context, she passed a four-hour evaluation at Smart Parke and attends daycare there twice a week without any problems. She's been attending there since she was 5 months old. I understand that different facilities have different environments, and I respect the need for safety. But I expected a specific explanation of what she actually did during the evaluation to fail her and why another location would supposedly be suitable. Adding to the frustration, I have received marketing emails one being to leave a review of our experience and just recently I received an email saying they missed us at Riverside and inviting us back--when Sammi has never attended that location. My issue isn't simply that she didn't pass. It's the vague explanations, the lack of acknowledgment when I raised my concerns, and the impersonal follow-up. This experience left me feeling that my dog wasn't given a fair assessment what-so-ever.

    Jennifer's Canine Chaos

    Jennifer's Canine Chaos

    (14 reviews)

    This is a bit long, but stick with me, it's worth the read. :)…read more I want to share this because I know how overwhelming life with dogs can feel when things spiral out of control, and because truly great dog trainers are rare. Last year, I lost my dog Chloe. I had her for 15 years, and losing her completely broke my heart. Afterward, I adopted Lily, a multipoo who had never been out of a cage. She came from a puppy mill and was deeply traumatized. She shook constantly, wouldn't come to me, wouldn't let me touch her, and had severe anxiety. She was peeing and pooping in the house nonstop. I tried everything I knew. I tried love, patience, reassurance. Nothing worked. I was exhausted and completely at a loss. Then life threw me another curveball. A client of mine broke her hip after tripping over her dog and had to move into assisted living. I took in her one-year-old Schipperke named Daisy. If you aren't familiar with this breed, 'the little black devil.' Daisy is the sweetest, smartest dog in the world and also an absolute mischievous chainsaw in a tiny body. Endless energy, barking at people and dogs, running through the house nonstop, biting my neighbor on the ankle and even the gardener, and bullying Lily relentlessly. My house turned into chaos overnight. On top of that, I still had my 13-year-old dog Rocky, who is basically the best-behaved dog on the planet and thankfully not part of the problem. I didn't know what to do anymore. That's when I called Jennifer. Jen took Daisy for a two-week board-and-train, and when Daisy came home, she was a completely different dog. Not perfect, but honestly a million times better. She sleeps in a crate now, no longer bullies Lily, listens extremely well, and while she still barks, it's nothing like before. We're still working on it with Jen, but the transformation was incredible. After that, I sent Lily to Jen. What happened next honestly felt like a miracle. Lily no longer pees or poops in the house. She sleeps in a crate. She comes when I call her. She's happy. She plays. She acts like a dog now, not a scared abuse victim. She still has moments of anxiety and fear, but she is doing a million times better, and the difference is night and day. Jen didn't just train my dogs. She gave them structure, confidence, and safety. She gave me peace in my own home again. She understands dogs on a level that is rare, especially dogs with trauma, anxiety, and behavioral challenges. If you are struggling, overwhelmed, or don't know what else to do, I cannot recommend Jen enough. She is patient, intuitive, honest, and incredibly skilled. She truly changed our lives.

    I would NEVER deal with Jennifer again!! She insulted my SON who she doesn't even know!!! How RUDE…read morecan you be???? How unprofessional on her part. I've never used her services before, but she OFFERED to help me look for a dog walker....that was her choice! I checked back with her a few days later asking if any others had responded...and she told me she had shut down the post....and how I MICROMANAGED and was ungrateful!!! SO RIDICULOUS!!! Jennifer doesn't even know me, and told me that not even my SON would help me!!! I had already thanked her multiple times before this happened!! I called EVERY name she gave me, but it was hard to reach people, and others never called me back. RUDE, RUDE, RUDE!!!! She is unprofessional....and remember it was HER CHOICE to help me in the first place! If I could give her ZERO stars, I would!!

    Dog Den - Bodhi and Milo

    Dog Den

    (182 reviews)

    We've had a wonderful experience with Dog Den for the past 2 years! Our Alaskan Klee Kai absolutely…read moreloves going there for daycare and always comes home happy, tired, and excited for her next visit. The facility is very clean, and it's clear that the staff genuinely care about every dog in their care. The trainers are kind, attentive, and treat each pup like family, which gives us so much peace of mind. Whenever we travel out of state, Dog Den is our first choice for boarding. We love that they provide cameras so we can check in on our fur baby. The staff keeps everything clean, changes the towels regularly, and makes sure she is comfortable and well cared for throughout her stay. On days when she just needs some extra playtime and socialization, daycare is the perfect place for her to have fun with other doggos. We also love the photos update that were given throughout the day. We highly recommend Dog Den to anyone looking for a safe, caring, and trustworthy place for their furry family member! Great job dog den team

    This daycare really impressed me with how professional and well-managed it is. They have both…read moreindoor and outdoor play areas for the dogs, and both spaces are quite large, so it doesn't feel crowded at all. The facility itself is very well equipped, with more than 100 rooms. They also have separate isolation rooms in case a dog gets sick, which helps prevent illnesses from spreading to other dogs. I thought that was a huge plus. All new dogs are required to provide vaccination records, and they also do about a 20-minute temperament assessment before joining. Based on each dog's personality, they arrange suitable playgroups instead of just mixing all the dogs together. The staff are also very professional and attentive. They keep daily records of each dog's eating habits and bathroom activity, which really gives owners extra peace of mind. Overall, it feels like a very responsible and well-organized place for dogs.

    Dorothys Dog House - petboarding - Updated October 2026

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