After weeks of waiting for a closet door that was promised in one week, when we picked it up and brought it home, it was 3 inches SHORT versus the specs we had requested. The sales agent, Giovanni, had no interest in making it right, nor did the business owner Jorge Toledo. Giovanni put the order in 9 days too late, only after I followed up AFTER he had promised the door. Turns out he dropped the ball and didn't even bother to put the order in. Then he changed the date to make it look like the order originated on Sept 24 (based on what the receptionist said), but I had paid a deposit for the door 12 days before that. They wouldn't return calls, and told us to basically pound sand unless we again drove the 1.5 hour round trip out to their office from downtown to drop off their incorrectly measured door. A 79" door is useless when you paid for a 82" door. At first the receptionist said the owner authorized production of a new door and could have it ready by the next day and would confirm later, but nobody called back. When I followed up the next day, they had changed their minds as they weren't interested in making it right for a customer. Giovanni said he didn't care and he could sell the 79" door to someone else. They have no honor at this business. Do not use them, but if you have to, pay the extra 3% credit card fee as at least you can take it up with your credit card company when they invariably don't deliver as promised. I'd give them a zero if I could. Paid tolls and gas and about 12 hours of my time arranging to get a door built, endless phone calls that they don't return (their voicemail is also always full). Threats of not giving me a refund unless I dropped it off (as they wouldn't pick it up). Owner was promised to call me back but never did. Like other reviews I've read I guess he doesn't care. Only received one call back after making about 20 calls to them. Don't waste your time or money. Worst customer service I have ever experienced in my life. read more

Doors Galour - Too short closet door. Business owner and Giovanni had no interest in making things right and building the proper size door. - Windows Installation Near Me - Miami, Florida

WARNING - Do NOT use them! Entire experience was a nightmare. Shame on me for not having checked the reviews prior to hiring them.

Do NOT hire this company. You will be wasting your hard earned money on BOTCHED WORK. They charged my parents $9,200 for brand new Mahogany Double doors - see photos for proof of their horrendous work! This company has absolutely no business building, finishing nor installing doors. This is unacceptable, and their lack of professionalism is just as sad. Here are photos of the mess they made of our "brand new" front double doors. Does this work even look DECENT to you? Don't bother wasting your time and money just to result in this sorry excuse for finished work. read more

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They are not the cheapest but they are the best door company in the Miami. My front door and garage are beautiful, I could not be more pleased with their work. Outstanding communication, great customer service, superb installation. Simply the best !! THANK YOU GEORGE & HEIDI read more

Doors Galour - My new custom garage - Windows Installation Near Me - Miami, Florida

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If you're looking to purchase a door, either it be interior or exterior to "BEWARE" Do yourself a favor and stay away from his company. Jorge and his wife are dishonest and unprofessional. The work they performed in a high end custom home is shameful to say the least. This has been a complete DISASTER & once you see the photos with the details you can make your own judgment call before you ever hire this company! Ordered custom doors - interior (18) doors & (6) sets of double bifolds, including Mahogany wood double front doors for our a new construction build, our home. For the last (10) months it has been a complete and horrific NIGHTMARE which all began in January 2021 when the exterior double doors arrived with the wrong glass, frosted instead of bronze clear as our contract stated. After months of back and forth with the owner, the doors are finally installed but with several issues, their installers left a tack on the door (we have a video removing it when we found it) which scratched the casing when they closed the doors, the finish is completely unacceptable and has an uneven finish, blotched and uneven stains on an almost $10k Mahogany wood double door. The casings also have several issues, such as 3 different stain colors from the multiple times they took the casings in pieces instead of all together to refinish properly. The owner also attempted to defraud us by doing touch up paint with one of those cheap stain markers you buy at Home Depot. We are now entering December and STILL WAITING FOR A RESOLUTION TO THE FRONT DOORS not to mention the horrific situation with the interior doors. INTERIOR DOORS - 3.5 months this company has been attempting to install interior doors. 1) Doors were supposed to be black, the first (6) arrived reddish brown - espresso, not onyx black as our order calls for. The Owner has made all sorts of excuses why those doors arrived that color. Then the next set of doors arrived darker more into a black tone. You can imagine having red/brown and then others black doors, non matching colors throughout. Their contracted installers made an even bigger mess of things using the wrong finishing nails size 18 gauge, instead is using "finishing nails" which left massive holes on the casings at which they attempted to touch up with "gloss black" on a "matte black" finish, you can't even imagine the mess that created. After urging the owner to take responsibility for what was going on, which took multiple weeks, over 6 weeks they finally took all the casings off to refinish which caused damages to our brand new drywall now needing repair and repaint in serval areas. When the new finished casing arrived and were installed the doors that originally arrived red/brown were now with the black matte casings - you will see photos of black, brown, black, brown on the same door and one side all black. The frosted glass all the doors are all stained between glass layers, seems to be the glue used along with paint overspray within glass. When they prepared the doors to place hinges etc, they didn't realize the glass doors has one smooth side and one opaque side. Now we have some doors with the smooth finish in front and some backwards facing the inside of the rooms. They can't remove the paint overspray nor the glue as their contracted painter himself attempted to do last week and failed. When we noticed this issues we kept asking the installer by the name of "Erick" about it and he kept assuring us that at the end of the install, they clean all the doors and it would wipe off - well it clearly doesn't! This was a project over $30,000 job we currently owe a little over $7,000 and both Jorge and his wife have asked multiple times for more money, DESPITE the crap work and all the mess they have created. We failed building final inspection last week because the doors were not in fully installed including the closet doors. For months we kept informing Jorge that we needed to have all installed for final and he kept insisting the doors were not needed to pass inspection despite our many attempts to explain to him that it was necessary. I am going to let everyone know in all social media accounts, all web pages and anywhere I can about this deceitful company! As I see here on Yelp, the owners are quick to reply to all the bad reviews on this page, but don't be fooled by their dishonest replies. Take a look at the photos - they speak for themselves and speak the truth. read more

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Workmanship was poor, no responsibility taken and owner George hide behind his installers, DO NOT BUY A DOOR FROM THIS PLACE. read more

Doors Galour - Hole left on frame - Windows Installation Near Me - Miami, Florida

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Purchased our custom door a few months ago from Heide one of the owners. She talked us through the entire process. We were never oversold. We chose what we wanted. For us the results are amazing as our Jeld-Wen custom door with Balwin Hardware was installed the other day by Danny. I was advised that he would arrive between 8-8:30am and he arrived promptly at 8:15. He was meticulous and did a remarkable installation. Everything is perfect and I am a perfectionist so I assure you he is great. Thank you Heide and George for living up to your promises read more

Doors Galour - Our newnew front door prior to our house painting - Windows Installation Near Me - Miami, Florida

Do yourself a favor and pay attention to these reviews and photos! The process to order the doors was easy and they did arrive a little one 8 weeks which is reasonable HOWEVER, the installers simply don't know what they are doing. I paid about 7k for 6 interior doors and some closet casings and have nails sticking out of the frames, uneven finishing in several doors and the paint job is horrible! They showed up and tried rushing the work in one day and then they had the audacity to tell me that they didn't know when they could finish because they had "other work that needed to be done." I had to call the owner and demand them to finish my work before moving on. They basically rush through jobs to collect the next payment and since you pay upfront before installation they don't care how the work comes out. Bottom line their work is TRASH and charge you top dollar for it. read more

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I agree with all the one, DO NOT ORDER, HIRE OR CALL FOR YOUR NEXT DOOR. Same experience as all the others, waiting months for the door, same excuses when you call to find out what is taking soooooo long, then to get service they suck, I had to fix my door after them servicing the door 4 times, and after 6 months the hinges are rusting, THIS IS AN OUT DOOR DOOR AND HURRICANE PROOF, they told me that is normal, read more

Do your homework before you purchase... There are lots of door places around, we purchase doors in the past, and had bad experience, and here we are making the same mistake. ‍ what a Dumb A$&. Any who, we ordered our door 3 months ago, no call, nothing, we are the ones that have to call. When we do, there is always something, first they start by saying, hmmmm, that door should have been here already.. yoy think? Be aware.... stay away from this I just sent you an email, the gentleman that came here took pictures to match the color and measurements, if he came to take pictures, why are you waiting for us to tell you the color? . I dont understand how the door was still not painted. Make it right please, and I will do the same with the rating . Promise! read more

Let me start by saying I never give reviews but I felt I needed to share my experience with this company. To start with the sales rep, Maria, was very nice and easy to work with. We were even understanding when they could not get the glass insert due to supply chain delays; however, we placed our order in March 2021 and just had the door installed on April 8th, 2022. Yes that is not a typo it took over a year! Mind you we had paid half the price already while we waited. When the door was finally ready to be installed in January 2022 we made our final payment in cash or we would be charged a 3% up charge for using a credit card. The day of the install I noticed they drilled the holes for the lock on the wrong side and basically were installing the inside of the door on the outside and we had paid extra to have a special coating on the outside of the door to protect it from the elements. After some arguing back and forth, the owner trying to convince us to accept the door opening to the right instead of the left how we had ordered, etc. they agreed to take the door back, fix it, and give us a "quick turnaround". One month later in February, they show up with the door and it has white paint smeared on the bottom of the door- our door was a dark mahogany finish. After more talking with the owner he promised he would have it fixed and installed the following week. I had to keep calling to find out what was going on. I also asked several times to have the owner call me to which he never did - very unprofessional. He left his employees to apologize for his unprofessional behavior. Finally he agreed to have my door "made a priority" and would have it ready for final installation at the end of March. Well we were on vacation so that never happened. We finally had the door installed on April 8th, but only after my husband and I went to their office in person. So final thoughts - Buyer Beware, the customer service from this company is non existent and the owner is extremely unprofessional, but if you are in no rush and willing to part with your money while you wait on them - this is the door company for you. Lastly, if I could rate it negative stars I would. In response to the owner's post - I truly wish you would have been that quick with your response when I asked to speak with you. I don't know why you mention the paint selection or the lock since it truly didn't matter because the glass was NOT READY. My problems began after we approved the door. Just to be clear we went in person to the shop and clearly pointed out that someone had wrote facing front on the opaque side of the glass. This was discussed with your staff and we left there with full confidence that it was understood the clear glass faced the street and the opaque faced indoors. So don't make excuses for this. Then we never asked for the color to be changed we wanted it to be fixed - refer to the pictures. And yes your staff including the installer were superb but the error could have been easily solved had you taken responsibility. I stand by my review. read more

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I had a terrible experience with these people. Very unprofessional. My biggest complaint is the lack of customer service and paint quality. My door is the blue door they have in their collection of pictures, which the paint is already fading. It hasn't even been a year yet, this can't be possible. Extremely bad quality. Also, I had to constantly call in order to get some information about my door. When I made the order they gave me a time frame and when that time came they kept changing the day and not even answering my calls. Maria the lady that made the order and was the person I had to deal with has, had 0 communication skills, and is extremely unprofessional. MariAfter your payment, DO NOT expect them to do their job. read more

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My parents have worked tirelessly and sacrificed a lot for this project and this is what this company has done... If I had an option to select "zero" stars I would. My intention with this review is to inform anyone looking to purchase a door, either it be interior or exterior to "BE AWARE" the kind of work this company does and the irresponsibility and deceitful practice by the owners themselves which we have been dealing with this nightmare for over 10 months now. Both Jorge and his wife are fully aware of all that is going on and have the face to continue to ask for more money - despite the entire mess they have caused. Don't fall into their lies and deceit and definitely don't allow yourself to fall victim to them, DO NOT EVER HIRE this company. STAY AWAY! I will be providing a short version of events and uploading plenty of photos that we've documented through out the unbearable time dealing with the countless issues and how all these atrocious nightmares began. Dealing with the Owners, Jorge and his Wife has been a complete waste of time and it's been an unacceptable situation all around with them, yet despite multiple attempts to get them to correct all the massive issues, they are very quick to continue to ask for additional money while doors arrived wrong colors (2 different colors used), as well as with the glass inserts installed wrong - some have the frost shade to the outside of the door while others to the inside (a complete mess), damages also due to the glue within the glass, improperly finished doors, improper installation of casings not to mention the numerous damages to our walls due to their negligence installing, which now will require to be re-painted. read more

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Very bad experience, would not recommend this company. Took half the money and took 5 months to install the door. Absolutely not! Terrible experience MANTENGASE ALEJADO DE ESTA COMPAÑÍA! Son super unprofessional, estuvieron 5 meses para instalar una puerta, no recomiendo para nada , sin contar que ni te llaman por telefono para ponerte al dia con lo que pasa . En 20 años jamas he conocido una compañía ta poco seria como esta . CUIDADO! read more

The best place in Miami for doors !!! The service provided was highly professional and friendly. Maria assisted us from the moment we walked in. She explained in detail what the process would be and the best options for us. She is a consummate professional and was very patient. This was a one-stop shopping process. They have a big variety of doors and hardware, making everything easy. The installation went without a glitch. Daniel, who installed the door, was on schedule and installed the door perfectly. We even met the owner Who made himself available and asked us to reach out to him if we had any questions. I highly recommend Doors Galour - remember to ask for Maria and insist on Daniel to install your door. BIG THANK YOU TO DOORS GALOUR !!! read more

Doors Galour - Front Door - Windows Installation Near Me - Miami, Florida

On June 2, 2018 we ordered an entry door from Doors Galour Corp. We went back a week later to change the color of the door. When we originally placed the order we were told that it was going to take around 8 weeks with the possibility of an additional 3 weeks because the glass on the transom was a special order. We were fine with that. After 14 weeks I called and was told by Maria that the following week the door was going to be painted and it should take 2 more weeks. I understand that Maria was trying to help me and simply relaying the information she was given. After calling three more times, we decided to go in person, at which time we were told that the glass had to be reordered. We never received a call to advise us of the glass delay, in fact throughout the whole ordeal, we never once received a call with a status update. We paid the door in full the second week of November and the door was installed on November 21, 2018. At that time, there was a part missing and the installation could not be completed. After missing an appointment, they came out the last week of December with the part but unfortunately it was the wrong part. Finally, after having to deal directly with the installer, the door was finished on January 10, 2019, 7 months later. We understand that at the end Abel (a manager) was trying to solve the problem, but it was too late. 12 weeks to 7 months is unacceptable. A reasonable person would expect at a call during that time to advise the customer about the delay and the reason for the delay. Things happen, but the customer deserves to be informed as those things happen, especially on such a big investment. Communication is key!! When we started this project I was hoping to be able to write a great review because my company has done business in the past with Doors Galour, but because all of this I can say that this is the worst experience I have ever had with any home contractor or any retailer. read more

I ordered my door in June '21 and with the COVID shipping issues, it was December before the process picked up. But, anything worth having, is worth waiting for. I adore my new door & side lights. Thank you VERY much Maria, Jorge and The Awesome, Installer Danny. read more

This company has to be the most unprofessional company I have experienced in my 10 years of being a contractor. They are quick to take your money but have no management. I hired them once the experience was terrible they had to re make the door three times and then once installed had to wait a month for touch ups. I gave them the Ben of it if the doubt and hired them for another project . They just finished and the guy left a mess in the front yard. The door in one spot of the lawn , wood on the other corner. If they had a manager or project supervisor this Amy be avoided but they just send the installer who wants to finish and go home. Keep in mind this is a 7 thousand dollar front door. God forbid they need to stay ten more minutes to clean the site. This is just ridiculous . see the photo door just thrown on the ground read more

Great experience since the beginning to installation. Very accommodating. Beautiful options. 100% recommend. They delivered as promised (the Friday before Christmas!). Great quality door. Very happy with my purchase. read more

We ordered an impact front door from Abel. The door was done on time and it came out beautiful. The hardware was perfect. We upgraded the hinges and locks. The door was installed by Danny who was excellent at his job. Very professional and meticulous. All in all we were very pleased with the job and the ordering process. They followed up and kept us posted on when the door would be ready. We were very pleased. read more

DO NOT go there.I wish I would have read these reviews before dealing with these people.I ordered my door in June 2017,put down half of deposit for an extremely expensive door with supposed impact glass and iron decoration.We were told 6 to 8 delivery .I received my door 6 months later,with all these excuses about the Hurricane and lack of electricity,then that they had supposedly moved to another location one excuse after the other.Never called once to give updates,I did all the calling for updates,never got one apology.When they finally decided to bring door they had no problem calling me and ask me to come down and pay balance before installing.Again no apology and no discount for delay.Then they overcharged for a lock set that was supposed to be some high end Baldwin.They installed with a peice missing told me they would come back and fix.It has been since 12-7-2017 and still waiting.Not only that but I found the same brand and lock for Half the price elsewhere.When we put the order in I asked if I should paint house first and change tiles before installing door and they said no better after.Now what happened next is all not their fault.Once door was installed I had a company come to paint.Their person while pressure cleaning hit the lip of door and cracked the lip.Within 40 minutes they came and contacted Doors Galour to have it fixed.They said it would take two weeks to repair the lip.They charged the company $900+ for an 8in piece of wood.They said it would take two weeks that was 2-17-2018. told them work was done it has now been 13weeks and nothing.I called to ask status and their employee Abel was extremely rude and told me I would have to wait because they were busy with big jobs and couldn't pull anyone away for my job.I asked if he could give me an idea of when and he told me NO he couldn't tell me if 2 weeks or 6 I asked why they had charged the company for work not done and he told me they hadnt that they just kept info on file.No professionalism or ethics.I called my contractor and notified him that watch out for charges because repairs have not been done and they aren't very professional.Two days later I get a call from contractor asking if work was done because they charged his company.I said no they have not.That was March 23,2018.On April 18,2018 George I guess the owner shows up without calling to tell me he's there to remove broken piece and remeasure and if I would be home the following week to replace and to also bring missing lock plate because he forgot to bring it mind you that I had been waiting for that since December 2017.Now it is June 1,2018 one year from when I started initial job and still waiting for a simple repair.No consideration that they have made me wait 6 months before.I have had people ask who did my door and I just laugh.I tell them I am sorry I cannot recommend because I don't want them to get mad at me when they have a problem.It is shameful on their part.So be VERY CAREFUL.I wish I would have read these other reviews before.If my issue isnt resolved by the end of the week I will be filing a complaint with the BBB and Help me Howard so It gets to more people out there.My contractor has also stated he would go to the licensing board to file a complaint.I apologize for the long winded message but I dont want people go through such an awful experience and not get what they paid for with a company who is interested in just taking your money and not stand behind their service or product.Well they finally in June 2018 they fixed the problem they sent someone nice who fixed in less than 15 minutes at a cost of $900.00 the owners never even called to follow up or apologize and my door is already having problems.Really look around and ask for references to call and go look at doors do your research and good luck. read more

Do not bother going there to buy your door. It has been a major issue and hassle and ended up being a lemon. I now have to go to the BBB and probably court. To make a long story short. We had a varnished door that was a beautiful color and design. In 3 wks the varnish started to fade and door crack. Every time we called the company to come fix it, they sent the painter, and every time it was bad. They must have come 5-7 times to fix the door. Finally the owner came and sent over a new painter to really fix the varnish. What a disaster. The painter took it upon himself to paint my door in terracotta and got rid of the varnish. I almost cried, plus this guy was super rude when I was telling him that he messed up my door, painted it a terrible color and never got permission to do so. In addition they kept lying and saying that the way my house faced, weather conditions and the sun all would damage my door with varnish which is why it was better to paint it. That's BS, we had a varnished door before, and many neighbors on my side have varnished doors and no issues. Yes do they need maintenance, yes; we understand that, but not every 3 wks. So we kept complaining, he found another painter to strip, revarnish and fix the crack that was occurring again!!! The guy did a great job (so we thought) the color was good, not like original but satisfactory, but that door crack keeps occurring. So we kept calling the guy who fixed our door to come back b/c he swore the crack would not occur and that this door was 100% fixed, he kept saying he would pass by but never did and now won't pick up our phone calls. In the end we realize the wood used is very cheap, not durable, the owner did try to fix but what he should have done is changed our door b/c it's a lemon. Not to mention he was rude to us b/c we complained about a door we paid a lot of money for and was turning out to be a lemon. He kept trying to remedy with a band aide when it really needed was to have a completely new door installed. Now we are stuck with a low quality door that will unfortunately not last and we paid a lot of money for it. You can say it was in the shop wkly for the first 6 months of its life. I will never recommend this place again as their quality and service is crappy. As I appreciate the owner Jorge tried to help, he didn't fix our door at the end, he didn't check on it to see if we were happy or satisfied, he gave us a lot of hardship. Some people don't care, I guess, about the quality of items they sell. We spent a lot of money and will need a new door in a couple of years. I really hope the BBB takes this upon them to investigate I'm sure I'm not the only one who this happened to and I will need to take this to court, which sucks....so that is why I want to tell everyone to STAY AWAY!!! read more

Stay away from this establishment. Very unprofessional and unreliable. Had front door placed by incompetent workers and when I pointed out the poor installation the owner and his wife Heidi would not return calls from me and my wife for several weeks and finally sent even more incompetent workers to fix the original problems. They are very rude and I was warned about them but did not heed the warning. Please dont make same mistake. STAY AWAY!!!!!! read more

At first, we were really happy with the service and product. The person that installed our doors was amazing so amazing we wanted the company to provide us with more services​. That's when we saw the company's true colors. I called several times no answer, left messages no answer, requested a quote no quote. Yeah, too bad because I was a happy customer. I wouldn't recommend them because they are not consistent, hot and cold doesn't work for me. If you are someone who expects people to get back to you in a timely manner, don't have the time to be calling people who should be reaching out to you then move on and find another company. ​ read more

Bought a door from these folks several years ago. Solid wood with impact glass and iron decor. First problem started about a year ago - door was no closing correctly. Then I hired someone to strip and reseal door and discovered the door had been hung with simple screws, not tap-cons. Now, need to replace glass, which was sold to me as impact, and discover it;s actually just 1/4 " with film in between...Feel completely ripped off....Stay away from these guys. read more

This door store leaves plenty to be desired of the price on the doors fluctuates from one day to the other. The owners don't even know the prices themselves. If you purchase a door here make sure to get a written quote as to avoid any pricing problem. Be specific how you want the door as to avoid any grief. Additionally, have the owner be specific on delivery terms, they are not professional at all. My suggestion find another door store read more

had this company install closet doors and they did a terrible job. i have only had these doors for 6 months and they are falling apart. stay away!!!!! the whole process took 5 months when it was suppose to be done within 30 days. read more

Bought a front door and transom windows from these people. We had to call repeatedly to ask when the door would be installed. They eventually would not take our calls. We had to go into the store to get and appointment to install the door. It took 3 weeks to install the doors and transom. The installer would not show when he was scheduled. When he did he came around 10 and left at 2. He claimed that it was too hot for him to work. Give me a break. This is Florida. It is always hot. We installed a painted door. We have had the door for a couple of months and have no issues yet. Fingers crossed. I would not recommend these people to anyone. Spend your money elsewhere. read more

my front door and general experience with doors galore was amazing, catalina best customer services ever, very patient with me bc i am very difficult customer, daniel the intallator waoooooo great guy, i have almost a year since the installation and it is well done job. i will go now for my kitchen cabinets!!!!!!!!!!!!!!!!!!!!thank you, read more

Horrible customer service..... Make a wise decision and buy a door somewhere, anywhere, else. I created a Yelp account just to write this review. read more

I just had 7 doors and 4 bifolds, baseboard and french door casing installed. I am extremely pleased with the quality and professionalism of this company. The installers were courteous and professional and cleaned up after themselves. I highly recommend this company. Their website is www.doorsgalour.com read more