If I could give this business 100 stars, I would. This business is run by Sean and Norma Johnson and you cannot find more caring and wonderful people to do business with. I highly recommend this business to anyone. On December 26, 2023, I reached out to over 10 non ambulatory companies to help me take my husband to his doctor. I realized that morning that my husband needed more help than I could offer. (I had a fractured shoulder and was thinking that Uber could do this - I was very wrong as they are strictly point to point and no assist for non ambulatory patients). I could not drive at this time as my fractured arm was in a sling. The only company that called me back was Sean at Door2Door. Sean showed up on time, helped my husband with his wheelchair (it was a very physical feat at the time as my husband was very weak) and delivered us on time into the doctor's office. He then returned to pick my husband up after the appointment. That night, our doctor called and my husband had to be re-admitted into the hospital immediately. Sean came back that evening (late) to take us to Presbyterian Hospital and helped my husband get settled into the emergency room. I was planning on Ubering back and forth to the hospital each day and Sean offered to do this for me as he felt it was going to be late hours and he was concerned for my safety. For the next month, until January 20, Sean drove me back and forth to the hospital each day and on January 20, 2024, brought my husband home. During this time, he helped with a burned out front door light, helped me with large bags (I was doing my husband's laundry at night) , stopped at the pharmacy, helped me with faucet covers for the freezing temperatures, fixed my husband's wheelchair, always helped me to my door at night and was always on time. He even brought a few delicious meals he cooked and bought a Mod Pizza for me. The food at the rehab was really bad. The caring this business offered me was like family and I hope to stay friends with them forever. Their business is family run and they take great pride in offering excellent service. I am so deeply grateful for having them come to my aid when I really needed an "angel" at Christmas time. read more

With a week from Christmas Door2Door decided to take my money for no services rendered. I got an invoice on Monday to pay for my kids transportation fee 162.00 for the week. After a long day of travel out of town for work I forgot to pay the invoice. I woke up and immediately sent my payment. I wasn't notified that they decided to not pick up my children and the company know I'm solely depending on them to transport my babies to school. My children were being unenrolled from their school to come with me, so I advised Norma since they didn't pick them up she didn't have to worry about the one day because the would be flying here to me. She ignored my calls and my messages about my children looking out the window for two hours waiting to be picked up from school. She took it upon herself to go to pickup my kids the next day after I stressed not to pick them up. she charged me for the entire week and is refusing to pay me my money. They are blood thirsty for money it's not about the kids clearly. I never missed a payment and no bad representation at all. I didn't like what my kids experienced and just wanted to cut tie. read more

My wife and I used Door2Door for a very, very early morning pick up from DFW and their service was fantastic! Scheduling was easy and they were very accommodating. Our driver Sean was on time, followed our flight information, and knew exactly where to pick us up. He was courteous, helpful, the vehicle had plenty of room for our luggage and it was exceptionally clean. And, importantly, he was an excellent driver. The rate was extremely fair as well. All around a great value. We have used several services during our travels and Door2Door is at the top of the list. We will definitely use them again. read more

The best transportation option out there!!!!!! The owners are awesome and go way above and beyond. I highly recommend them. They assisted my neighbors to multiple doctor and hospital visits during the past two months. I went on one the visits with them and I want to say, I couldn't have been more impressed with the professionalism, kindness and respect provided to my neighbor who was very ill. I will also say their pricing was very reasonable and they were so dependable. I just can't say thank you enough. Again, I highly recommend Door2Door. Ginger B. Dallas, Texas read more

On February 29th 2024 we had the pleasure to ride with Sean and Norma Johnson with door-to-door transportation to Austin for a doctor's appointment. They were on time for pickup, their car was immaculate, And they were the most pleasant pair ever had the chance to meet. They got us to our destination in Austin on time actually before time and were there to pick us up on time when the appointment was over. And they got us back home safely. If I ever need to use a transport company again it will be this one. Thank you Sean and Norma for the wonderful experience.​​​ read more

Norma and Sean go above and beyond. I booked their service online from Alaska. We communicated via text, it was easy and convenient for me. They are on time, or early. The communication is timely, giving a confidence that your ride is there for you no matter what. They have comfortable, clean, and upscale vehicles, but, the most important quality is that they are kind and caring to their clients. They have reasonable rates, and provide services to most of the Dallas and Fort Worth area. I recommend this service to anyone who wants a personal touch. read more

"I cannot praise this transportation company enough! They have been consistently reliable in picking up my children from school and ensuring their safe and timely arrival home. The staff is exceptionally kind and accommodating, always putting the children's safety and comfort first. What's more, their services are affordably priced, which is a huge relief for parents like me. I highly recommend this company to anyone in need of trustworthy and caring transportation for their children. They have truly made a positive difference in our lives." read more

I appreciate the professionalism and caring shown by Norma and Sean iD. They worked to accommodate my needs. I am going to be much safer using Door2Door Transportation for my numerous medical appointments rather than riding with strangers every time just because I am a handicapped low-income senior. I value companies that deliver knowledge and kindness along with their service. Check them out if you need transportation for you or a loved one and tell them Ann sent you. read more

Door2Door is a true blessing. I am in Chemo but my husband still has to go to dialysis even on the days I'm not doing well. Finally realized I needed help with his transportation needs. Contacted another company that didn't quite work then I found Door2Door! Norma and Sean are THE best. They are always happy to see my husband. They care for us like family and that is such a welcome relief in the midst of the often depersonalizing effects of the medical system. read more

I needed transport to the hospital and everyone was unavailable. the next best thing to family is door2door. family owned and operated and local in Plano. awesome team!! Norma and Sean were the best. From booking to pick up early and drop off. Checking on me for the pick up from the hospital and walking me to the door. I WILL be using them again for rides to the airport and for helping get my mother around. Highly recommend Lisa - Plano read more

Door2Door Transportation saved the day for us when my husband needed rides to medical appointments and was admitted and discharged from the hospital. He needed assistance getting to the car and getting in and out of the car. Sean was reassuring and knew the best way to help him. Sean and Norma treated us like family and were a calming presence during a very stressful time. I can't possibly praise them or thank them enough! read more

Door2Door Transportation is great. I made an appointment for Medical Transportation. Sean is very personable. He has a great smile and very respectful. After my medical procedure, he made sure I was safely to my door. They will always be my choice for my transportation needs. I have to laugh at myself because I was calling him John and me never corrected me. I now realize his name is Sean. What a gentlemen. read more

Door2Door Transportation is great. I made an appointment for Medical Transportation. Sean is very personable. He has a great smile and very respectful. After my medical procedure, he made sure I was safely to my door. They will always be my choice for my transportation needs. I have to laugh at myself because I was calling him John and he never corrected me. I now realize his name is Sean. What a gentlemen. read more

This company was great to me and my family. The driver was very nice and I felt so save. I have used Uber and Lyft and I will never use them again, D2D will always be my first request for transportation. They were prompted and the car was very clean. I would recommend this company and will be using them again. read more

The owner's of this company, Norma and Sean, are dishonest, low character, untrustworthy people. They destroyed my rental home, stiffed me on rent, left the place filthy, and refuse to communicate with me. Just gross people. read more

One of the most professional companies I have ever seen. The driver Sean took his time to make sure I was safe and his driving skills is wonderful he is a very helpful person. read more

Horrible, despicable "business". These people are terrible and should be shut down. They have lied and deceived me throughout this process and are unsafe. read more

Excellent service. I could not have been more pleased. On time for appointment. You will not be disappointed.