We had "Door Pros (Justin/Josh)" replace our old garage door about 6yrs ago. Yesterday (Sun, 1/25/26) we had an uneven load issue resulting in the improper tension and the two end lift cables misaligning the door so I frantically called and requested service via their online tool. Josh got back to me within a half hour asking for photos and descriptions to aid in resolution which I provided. Amazingly Josh scheduled their technician Matt for an appointment the next morning (Monday)..! Well Matt was incredibly understanding and quickly assessed the series of tasks to release the door, adjust the spring/torsion and accommodate for the slightly uneven driveway to ensure an even bottom seal. Further, Matt re-aligned the tracks, bracing, inspected and lubricated the rollers. It's still boggling to me that Matt was able to accomplish this repair in less than an hour.! I wish I could give Matt and "Door Pros" 10 stars instead of just 5. I wholeheartedly recommend "Door Pros" to everyone who not only needs a better garage door but also the years of support, service and trust you gain with great products. Thank you so much Matt! - Phil R. read more

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NO CUSTOMER SERVICES!! Door pros installed our garage door two years ago and the panels started peeling off from the door frame and becoming loose. I contacted the company and finally got someone to pick up the phone, the person answered asked me to send photos of the door to an email address. I sent the photos and waited, nothing happened. No email acknowledgment and no phone calls. I called back and they said that the project management team would get back to me. But nothing happened again. The same process happened again and again and this is just a technique they use for the customers to give up. DO NOT USE THEM! read more

Door Pros - peeling panel - there was a hook at the back but the panel popped out was not hooked i had to push them back together. still a gap and loose - Garage Door Services Near Me - San Rafael, California

Door pros came to inspect my gate and gave me a $1000 quote to fix it. They said they would be in touch to schedule the installation of an automatic close but I never heard from them. I've tried multiple times to call them and left them a voicemail but never heard back. I can't comment on the quality of their work as they couldn't even bother to complete the job. Do not recommend if you need any kind of solution. read more

Never bothered to get back to me. Their AI message system is basically useless - told me someone would call and no one did. Don't waste your time. read more

There was an rattling issue from my garage door opener and Joey was able to fix it in short order. I appreciate Door Pros being very customer-oriented and Joey for his friendliness and attention to detail, thanks! read more

They tore up my wall above my garage door leaving exposed studs and stopped replying. The motor also started to have issues 5 months after install and they want to charge me a few hundred dollars to service it rather than just stand by their product read more

Door Pros - Garage Door Services Near Me - San Rafael, California

Tried very long to not leave this type of review, but the lack of customer service is unacceptable and i think others should be aware of the pre and post service issues with door pros. I am less concerned about the fact that they initially forgot to order my door, i had to circumvent them and reach out to the door manufacturer to get the true story. They just did not order my door, but yet took my money. The issue that i am having and that i find unacceptable (as if the first one wasnt unacceptable) is the post service support, they do not return phone calls, and i really mean this, i have been trying to get resolution to my warranty door issue for over 6 months, mostly due to lack of response (been calling every two weeks for the last 6 months). I was given the first excuse about my door pros contact being not good at her job and being let go, but now that i have another person, Laura, she never calls me back, always on the phone when i call, I leave messages and told she will call back, but I have never received any follow up. I was told by another person that looks at my file that they claim the manufacturer has denied the warranty claim and door pros is looking further into it. Due to the lack of response, I then again reach out to the door manufacturer to find out what is going on their end, since i was told that door pros reached out to the door manufacturer and they denied the warranty claim, the manufacturer said they have no record of door pros reaching out at all, so now they are essentially lying to me again. In fact, based on the issue i am having paint scratching off the door, it seems to be more of a faulty install, more than a faulty door. Initially door pros said that the door did not come painted and tried to say i painted it (i have proof on the invoice the door came in that color), then they said that it looks like that i applied some type of chemical to the door causing the paint to come off, despite if you look at it, it literally look like the paint is being scraped off, meaning a faulty install. Suffice to say extremely frustrated with this company, i would tread very lightly if considering them for your garage door needs and hopefully you dont need after warranty support, because its not good at all. read more

Our garage door spring broke, and we could not open the door! We called Door Pros, and within 3 hours, they'd sent over a tech...so professional and kind. Joe, the tech, was terrific..explained everything (also our bearings and rollers were worn), was friendly, and the whole thing was done within an hour. We also went ahead with replacing the opener. Bottomline? These guys are the real deal, totally professional, responsive, and nice. And fair price. No issues at all. THANK YOU for the QUICK response and saving our day. read more

I only do one-star(*) and five- star (*****) reviews on Yelp (it has to be a strong reaction from my end to trigger a review) - this is a very high 5 star rating for Door Pros and Joe specifically who did a fantastic job. The response rate, pride of workmanship, and in-depth knowledge of the subject matter is abundantly clear. Work ethic and knowledge base is second to none. Joe is a great example of a true expert who rolls-up his sleeves and gets it done right. On top of everything else, Joe is a pleasure to work with. Gigantic thumbs-up! read more

I recently had a flawless experience hiring Door Pros. My garage door was stuck and inoperable in the open position and despite a shortage of available technicians I was able to get help within 20 minutes. Nate was professional, friendly, and diagnosed the issue. I ended up purchasing a new door system (I was not pressured or given a heavy sales pitch) and am extremely pleased I did. Nate installed the new equipment during a follow up appointment. It was a quick install, affordable and much better than what I had. And not outrageously expensive. The usage tutorial from Nick was easy to learn. Thank you Nick (my hero) and Door Pros! read more

Bobby at Door Pros made the selection, purchase, and installation a breeze. High quality products and excellent installation. I am in a condo HOA, and all of our garage doors must look alike. We will definitely use them for the other 31 garage doors. I highly recommend their service. read more

Door Pros - This is the garage door before. - Garage Door Services Near Me - San Rafael, California

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Technician was a no show last Tuesday and again today, Thursday. Had to call them both times to follow up and there was just excuses. Was hoping for great service since the reviews on here were stellar. Oh well. read more

I ordered a garage door after two months I called and turns out they never ordered it. They tried blaming the manufacturer but that was not true. The door was ultimately installe 6 weeks ago and they have not returned my calls to complete the trim installation and exterior key. The installers stole a battery off my electrical charger and used a brand new ladder I had in the garage. I never gave them permission they used my stuff getting the ladder dirty which was intended on being used as an inside house ladder for cleaning etc. customer service is horrible. This company will drive you crazy I would stay away from them. They may have been a good company in the past but they currently are not worth your time and money. read more

We had Joe From Door Pros come out to look at our garage door, which I thought 'sounded a little different.' Joe is the ultimate professional. He called to let us know when he would arrive. He looked at and tested the door, showed us on the opener's internal counter that we had exceeded the rated life of the springs, and, after giving us a written estimate before beginning, replaced the springs and bearings. We also had him replace the battery, which we had never done. He was efficient, informative, friendly and the price was completely reasonable. He also told us what we didn't need to replace, which is always the mark of a trustworthy guy. We give him the highest recommendation! read more

Door Pros installed our new garage door this week, and we couldn't be happier with the results. Bobby was our very knowledgeable and friendly initial point of sale contact, and also assisted our amazingly professional, efficient, and thorough installer Nick during the install. We got three quotes, and Door Pros was in the middle of the pricing, but we felt the most comfortable with Bobby's presentation, and attention to detail. All of the company's communications were consistent, friendly and informative throughout the process from beginning to end. I highly recommend Door Pros if you're needing a new garage door. read more

They replied to my inquiry immediately, and they were able to come out two days sooner than I expected. The technician Joey was wonderful; informative, efficient, and helpful. Couldn't have asked for better--We've got two new automatic garage doors running quietly and smoothly. Thank you Joey, thank you Door Pros! read more

They were great! Efficient, friendly and quick. I have recommended to my friends. Go with them.

I had an outstanding experience with this garage door company and highly recommend their services. After getting multiple quotes for the same brand and model door, they came in $2,000 less than a competitor we'd previously used - proving the importance of shopping around for quotes. The installation of our new insulated garage door was handled with complete professionalism from start to finish. The difference in temperature control is remarkable; we upgraded from a non-insulated door to their highest insulation model, and the improvement in how warm our garage stays is genuinely incredible. The impact on comfort is immediately noticeable. What stood out: - Significantly better pricing than competitors for identical products - Professional and efficient installation process - Exceptional improvement in garage temperature regulation - Clear communication throughout the project The pricing was reasonable without compromising on quality, and their expertise was evident in every aspect of the installation. Based on my experience, I would absolutely use their services again for any future garage door needs. Pro tip: Always get multiple quotes as we did - the savings can be substantial even for the exact same products. Also CHI wood style doors fade!!!! Clopay is cheaper and do not fade. Ask your Installer. They won't tell you but it it's true. Go with Clopay. read more

We had a great experience with Door Pros. They were quick to come assess the damages to our old garage door (same day), proposed great options, and came to replace our door within a week. The work done was clean, efficient, and gave us 100% satisfaction. From Bobby the Sales Rep to the technicians Brian and Nick, we experienced great professionalism and efficiency. read more

Door Pros - Before - Garage Door Services Near Me - San Rafael, California

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Door Pros relaced the mechanism for my garage door a dozen years ago. I was very happy with the service, especially in view of the complexity presented by an older home. Following a mishap with the painters, I recently had occasion to call them back, and again have nothing but praise with the whole process, from scheduling to repair. I also want to echo a previous poster's accolades for Matt W. He really does an excellent job of explaining the mechanics of what he is doing. Plus a very amiable guy! Oh- and the price was quite reasonable, even more so given the outstanding experience. read more

Door Pros has been a pleasure to work with the past year on a property I manage where we needed to replace over 25 garage doors. Bobby was so helpful in project planning and took the time to answer homeowner questions patiently. Joel and Abe the installers are great. They call ahead and show up on time. They keep their work area safe and clean. Michelle at the office is super organized and makes invoicing and scheduling EASY. Overall, a great team for any project. read more

Door Pros - Garage Door Services Near Me - San Rafael, California

Contacted them and got an appointment next day. At the appointment time, they showed up. After discussing about our plan, they took measurements and quoted the same night. I decided to go with them since they are very organized and professional. I requested some part changes and scheduled when leant that they can do it within a week. On the day, the technician showed up. He is more knowledgeable and experienced. He quickly figured out the issue with one part and went back to get the right part. The good thing is he still manged to finished before 3. I would highly recommend them. read more

Our garage door springs and main arm broke late in the day, trapping our car inside. Called Door Pros after hours and they responded immediately, coming out the next morning. The technician, Nate, couldn't have been more knowledgeable, friendly, and efficient. Wouldn't go anywhere else for garage door repair, installation, and maintenance! read more

Absolutely great experience. I called Door Pros late in the afternoon and they were able to schedule an appointment for the following morning. Matt W. arrived on time and was able to fix my garage door within 30 minutes. He was knowledgeable, personable and respectful. Thank you so much! read more

Matt completed the annual service maintenance on my clients garage door. He also answered all my questions and made recommendations to keep my client's garage door working properly in between service appointments. Matt provided the most comprehensive explanations as to what is required to keep the garage door working at the optimum level. Thank you, Matt! You provided outstanding service for us! read more

This morning as I prepared to drive our for some errands, as I was waiting for the garage door to finish closing, I noticed that it only went down halfway and then would reverse to open again. I contacted Door Pros to see if I could get a consultation. Instead of doing a consultation for repairs, they were able to sent someone out right away, in fact, they came in about 10 minutes after my call. They were able to replace the cables on both sides of the door and they checked all of the other bolts on the door and tightened them. I was very pleased with their work and it's good to know I've found a reliable company for future needs. Thank you, Door Pros, for helping out on such short notice and for doing a phenomenal job!! read more

Top notch service from the call for service to the invoice. Jesus called ahead and was able to arrive earlier (great). He was knowledgable and detail oriented. Jesus diagnosed the issue quickly and made the fix. He went on to ensure that all of the safety features were working correctly. Great experience. I would call Door Pros again and ask for Jesus. read more

Two separate experiences with Door Pros have been two of the worst we've experienced. They were four hours late arriving and the charge for their latest repair was $500 and involved less than an hour's labor to install a few very inexpensive door parts . Our advice, avoid Door Pros and find a more reputable and reliable garage repair service. read more

Called Door Pros Garage Door Repair this morning and got a same-day appointment. Our technician, Beau, was an expert in his field--professional, efficient, and incredibly knowledgeable. The service was smooth from start to finish. Totally satisfied and highly recommend! read more

We had a new garage door installed recently by Byron and Alfonso and we couldn't be happier! They were professional and did top quality work. Very happy we chose Door Pros to work with....pleasant experience from beginning to end. Thank you! read more

I selected Door Pros to replace my garage door. The pre-sales consultation was professional and they showed up on the day they scheduled for install. It was a simple installation and it was completed in a day. About 2 weeks later we noticed an exterior scratch in one of the windows which there was no way we could have done it. The way they transport the garage panels they are unprotected, so it was obviously scratched when they installed it. I contacted them numerous times to get the window replaced. They said the installer "notes" said it was not there on install but refused to show us those "notes". I held off writing a review because I assumed the company would stand by their install and replace a $45 (retail price) window on a $4,500 install. If they won't cover a damage that is only 1% of the total install cost, I hate to image if you have larger issues. STAY AWAY, I should of gone with Northgate Doors! read more

From start to finish the Door Pros handled themselves as true professionals. The entire process was easy from start to finish. I shopped around and this company had the best selection and value! Bobby was very patient and knowledgeable when I was ordering, made me feel like I was in good hands. The doors were ordered and 3 short weeks I had the doors I wanted and Joel showed up on time for install. Joel spent over 8 hours, meticulously working to make sure the doors were installed to perfection! Joel did a superb job and I can't say enough great things about him. I saved the best part for last, I received complimentary upgraded belt motors on my order. I could not be more pleased with Door Pros and will be using them for all future projects. read more

Door Pros - Garage doors - Garage Door Services Near Me - San Rafael, California

Fast, responsive, great service! Appreciated the quick coordination and quality work.

My garage door was making a noise on the right side when door closed. Zane came out today and checked a few times what was going on. He right away told me the problem and fixed it. It was a quick fix. They didn't even charge me to come out today which was really nice of Zane! I do have them come out once a year to give it a once over this way it keeps my door in proper working condition! Thank You Zane read more

Let's start with the good -- the installation was better than good it was fantastic. Miguel, Bobby and Joe were truly amazing. The weather was terrible, the door harder to install then any of us thought but they persevered, solved problems as they arose and installed a stunning garage door. Everyone who comes to our house wants to know where we got the garage door and whether they can take a picture. The only thing stopping me from a 5 star review was the ordering process was very poorly handled and resulted in some pretty serious delays that could have been and should have been easily avoided. To their credit they did try to get us a temporary solution which is why I only deducted 1 star from the review. read more

They handled a garage door problem quickly and for a quite reasonable cost. Also, the person who did the work was very pleasant.

Jesus fixed our mysterious automatic gate issue in 1/5th the time and for 1/3 of the cost of the other gate company that came before them and failed. I use Door Pros for all garage doors and automatic gate. They are the best all around in my experience. read more

Great Experience with Joe today. Did an excellent job in educating us on several items OVER AND ABOVE the fix. Called Monday at 8 am, arrived on time at 11;15 am, done at noon. FANTASTIC read more

We just had Door Pros out for the 4th time (maintenance on an older door, and then a new door install, and then some additional work), and they are great! Prompt and professional, Nate helped us out with some technical issues on this visit which were giving me headaches. I would definitely use them again in the future. read more

Matt from Door Pros just finished replacing my garage door springs and I am grateful for his honesty and efficiency. My garage door stopped opening yesterday midday and within minutes of contacting Door Pros, they messaged me to schedule an on-site estimate. Matt arrived within his two hour window and was able to assess the issue within seconds and give me upfront pricing. He finished the work within an hour. Thank you! read more