Home Doctors agreed to come out and identify and order the parts for my Andersen windows so that they could later come back and install the new trim packs, and lubricate the windows. There were several issues with scheduling and changes from their end, and they charged a fee to come out to Sonoma County (which I accepted). They arrived and lubricated the windows, and told me that they'd order the parts and return to install them. I was surprised at the cost of this very short visit which included replacing a tandem lock and I was charged $75 for the part which is available for $18 on Amazon. I followed up a few times to check on the progress but didn't get clear info. Nearly 3 months later, I asked again and was told that they were waiting for me to 'accept the estimate' which I had never received. I had been told it would be a month or so to get the parts and then a couple of weeks to schedule, so this was disappointing. I finally saw the estimate and saw that they were charging me $73 for each trim kit, although they are available online for $16. I understand that business put a mark up on parts, but that's nearly 5x markup and combined with the confusing and inadequate scheduling and communications, it was a frustrating experience. read more

Rafael from the Home Doctors came out to resolve an issue with Andersen French doors . He had the parts I needed and quickly and efficiently explained and repaired the problems He was very knowledgeable and personable and the door is as good as new in a short time . I was very pleased read more

Be careful of this home improvement business. Talks a good game. Flooring installed less than 3 months ago is starting to buckle. Charged extra with no receipts to back up. Caught an attitude when questioned. Price quoted but claimed he didn't know that job entailed entire area which he himself looked at and quoted. Do your research. read more

Was a referral from Andersen Windows to do some repairs. Did a great job on initial repairs, and subsequently called on Home Doctors for some additional problems with my Anderson Doors. They were professional, prompt, kept me posted on arrival, did great work. Office was very responsive. Definitely 5 Stars!! read more

DO NOT USE THIS COMPANY. I agree with all of the other reviews that they were found to be very unprofessional, unknowledgeable, not trustworthy, and a waste of my time. I am a customer using a different Yelp account due to safety concerns. Please refer to all of the 1 star reviews below to confirm the average rating for this company. How they got an overall positive score blows my mind. read more

Can't comment on their work because could never get anything done by them. Many attempts to get many jobs completed but always over scheduled. Promises that they couldn't follow up with. Many phone calls, many excuses, no follow through. Actually sent estimators for different jobs but could never get any of the work scheduled. Too bad, personable enough. read more

I need to give them 1 star After confirming my booking 3 times, guess who didn't showed up ?! read more

Quick, get these guys in the Customer Service Hall of Fame. While trying to wrap-up various home improvement projects, Craig, Tapley & Co surpassed expectations every time. From lengthy phone calls & emails full of Q&A, answering endless questions while trying to do the work and producing top quality results, we couldn't be happier. Projects The Home Doctors completed ranged from 30 minutes to 30 hours in length and also varied in complexity. After dealing with dozens of contractors, these guys were the first to refer some aspects of our work to another company to help us get a better price. Incredible. Going forward, its great to know if anything comes up again in our old house, The Home Doctors will review some pictures and check-out the site to provide a sound approach to getting the job done (and fast). read more

I have a philosophy that only about 10% of the folks out there are truly great at their jobs. This helps me keep my expectations reasonable. When I luck onto a professional or business that is exemplary, it is such a joy: The Home Doctors are such a business. They remodeled my kitchen in 1999 and have helped me with many small fix-it things that continually come up as a home owner. I have hired many handymen and women. Because I often don't want to pay that much, I have hired a lot of people that have done poor jobs or wasted my time by taking way too long on projects or just not having the smarts to effectively solve a plumbing problem, or even a simple thing such as how to hang curtain rods well. With the Home Docs, I can say this is what I need, and they can do it. No puzzled looks, hemming and hawing, strange outcomes. I have total trust. It seems most everybody gets frustrated with contractors, comes with the territory. But I can honestly say I have never had a complaint. Well, one. They charge an arm and a leg. But I have learned the hard way you get what you pay for. There are ways to work with them (get the materials yourself) that will make the jobs less expensive. I also just like dealing with Craig and Tapley on the phone, as well as their employee Chris, and others who have come to my house. I read a couple of the complaints on this site, and I am not sure what happened as my experience has been 100% positive. They can be a little slow on the phone returns, but they are not a huge business and when they do reach you they are relaxed and intelligent and such a pleasure to discuss things with. read more

Our casement window had not been working for months and I finally had the good fortune to contact The Home Doctors. Within minutes the repair was done and we were so pleased with the work quality as well. I would certainly work with them again. read more

Home Doctors helped us fix some damage to our ceiling that another company had created while doing electrical work. Jeff did all the work and was very thorough. While they were here, they helped us fix a drain and install a dishwasher. Thanks Home Doctors. read more

The Home Doctors have done two repair jobs for me in recent months--one large, one small. In both cases, their expertise and attention to detail were excellent! The large job involved repairing and lubricating several Andersen Windows with mechanisms that had failed or were sticking. This required removing a piece of wood casing at the base of some windows, but since it was done with such care it's impossible to see, as in no paint touch ups needed. The small job was re-securing some exterior siding, above a sliding door, that had warped in the summer heat. Not only was the siding carefully put back into place, but caulking was done to ensure there'd be no leaks when the winter rains arrive. These folks are pros in every sense of the word! read more

We tried to get some windows repaired by Home Doctors. They were impossible to deal with - they kept making appointments and not showing up. This went on for several weeks. They wasted a huge amount of our time. read more

This company was amazing. I had a few other companies look at my windows who could not help and these guys got it done. They went above and beyond finding the parts and were able to fix them. Super pleasant and professional to work. read more

The Home Doctors have been my attending house physicians for 15 years. It started with hurricane-force winds and rain that made a joke out of the french doors on the weather side of the house we had just bought. We keep a list of things we need to have done, then Tapley comes out and takes measurements and pictures and an estimate arrives in a few days. Everyone is nice, the work gets done, they are careful with your house, nobody gets hurt. Tapley used to do theatrical lighting, so feel free to lean on him for advice there. read more

I've had nothing but a very positive experience with the 3 people I dealt with. I don't know their prices to be fair b/c I got them through a deal but everything else was excellent. I had a door that was sticking (among other things) and spoke to Tapley who gave me a time they would come and they stuck to it. That is worth a lot to me. Then, when they came it was raining so they couldn't complete the job so they put a temporary fix in for me after which I forgot about it. However, Tapley called me a couple of times to remind me that he still owed me the work (he'd already been paid). That is great. I meat Guy who came out to do the work when the weather was better and he was excellent. Really kind and thorough. I recommend these guys. read more

Craig and the Home Doctor's crew and sub contractors rock! They have remodeled our 50 year old master bath, kitchen, and great room with care, professionalism, and timeliness. Their attention to detail, quality craftsmanship, and transparency are why I strongly recommend The Doctors and will use them for all future projects. As anybody who has gone through complicated remodels or upgrades knows, there are always unforeseen issues and costs, especially with older homes. Sometimes these issues are frustrating and cause one to wonder if they made the correct contractor choice. What I appreciate about Craig is his understanding and empathy of how theses situations effect the homeowner and how hard he and his crew work to mitigate them. Also, all the subcontractors are clearly chosen with care as the quality of the finished product has always displayed. I have also used The Doctors for repair work at a rental property and have been very satisfied with their promptness and flexibility coordinating with tenants, as well as the finished work. I feel strongly choosing Home Doctors will ensure are a quality outcome, provide clarity of costs, and display a strong desire to please the client. read more

i am just writing my check to The Home Doctors and happy to be done with them - Tapley came out and i thought WOW All my home issues can now be done easily with these guys - first up was to change out a utility sink in the laundry room - i paid for the sink separately - the total for the change out was about 1,000$$ (this is including 105$ of materials) - it took a very nice gentleman (not Tapley) who made a mess of the room since the sink (that Tapley had recc) did not fit the space and the area had to be widened almost 8+ hours and he left a residue around the sink of gunk that took me 2+hours to remove - when i complained about how the job was left i got some attitude and then some platitudes - lesson learned $1,000 later i will continue to look for people to work on my house - NOT THESE GUYS read more

I recently purchased a new house and during the process, we discovered an issue with the roof in the garage. My Realtor had arranged for The Home Doctors Inc. to come take a look and provide me with an estimate. The house was currently rented and it was difficult to gain access but they were able to schedule a time that would work. One hour before I was supposed to meet with my Realtor and The Home Doctors, I received a phone call saying that the contractor was not coming due to a family emergency. Understanding that these things happen, I was willing to forgive. Instead of offering to reschedule the visit though, The Home Doctors wanted to give me an estimate via email purely based upon photos that my Realtor was going to take. Anyone in the construction business or with any logical person will know that an estimate is completely worthless if the contractor has not even visited the home. The next day my Realtor informed me that she was quoted $7500 but was not given any documentation or details on how they would fix the problem or what timeline that would entail. Although putting this off anymore would put me in a difficult position to close on my house in time, I was completely unsatisfied with this and so I scheduled another appointment a week later after the tenants had moved out. This time I had another contractor come as well. This time, the partner of the original contractor came to inspect the house. When he arrived, he made didn't say anything about failing to show up for our last meeting, let alone apologize about it. After all was said and done, he had the same approach to the problem and seemed reasonably knowledgeable. Being in a bind to close on time, I asked him if I could get a written estimate by the next day. He told me that was a very aggressive request of him and that he wouldn't be able to do it because he was done working as soon as he left the house and would be inspecting other properties the next day. I told him that I wouldn't have had this tight of a schedule if he had shown up the last time. He got quite defensive and told me that was his partner who was supposed to have come. He then told me that he might be able to talk with his partner and whip up something informal for me in the next day or two although it definitely would not be legally binding and prior to beginning work he would want to reassess the cost and timing of everything. At this point I completely lost hope because there was no way that I would hire him and just let him leave. As it turns out, his estimate came in at approximate $5500 which was twice the amount of the other contractor. On top of that, he wanted to be paid weekly for a project that had no projected end date. The other contractor said it was going to take 2 days. The Home Doctors may have been able to do a good job, but I would never suggest to even a complete stranger to hire someone who so completely does not care about the needs of the customer. I strongly suggest that you tread lightly and make sure to protect yourself if you choose to hire the Home Doctors. They proved to me without a shadow of a doubt that they are incapable of treating their customers with the respect they deserve. I could never trust that they would do a job to my satisfaction on time and within budget. When dealing with me, it was very apparent that I was not anywhere near the top of their priority list. For your own sake, I suggest that you think twice and trust your gut before hiring The Home Doctors. read more

Thanks for finally getting back to me several months too late. FYI...I own a house @Hamilton Field in Novato, CA. I did move into our 2nd home in Las Vegas, NV. in October. If you paid more.attention to your Work & Customer Service you might not be getting such negative comments. Best Regards. read more

This would have been a 5-star review if not for the poor communication of the office staff. Mike, the technician who serviced our Andersen Wood Doors, was great. However, getting the appointment set up and the time confirmed with the office was not easy. Calls were not returned and the promised communication with the time window for the appointment did not happen. Also, the technician was frustrated that the information about the work needed was not collected when I made the appointment. That said, I would use them again and Mike took such good care of the repairs needed. read more

Now that Home Doctors has nearly completed this job, I still say they should get a strong 4 stars. I think it's unfair to ding a small business because they were too busy to handle your job. I am very pleased with the outcome of the job and my front steps (and freshly painted door and window sills -- I extended the job as time went on) all look great. read more

I interviewed numerous contractors to repair a chronic leak (which one contractor many years ago said he fixed but never did) and thankfully I found Craig + his team at Home Doctors. Home Doctors was simply AMAZING! They were utterly professional, exceptionally knowledgeable & thoroughly diligent in repairing our leak as well as other issues that arose from opening up the space. They obviously take great pride in their workmanship & our finished project is truly awesome. It actually rained a couple of times during the project, so they could see the significant leak areas, but this didn't stop them from doing a great job. They sealed everything up and in fact a subsequent rain came after the exterior part was done -- to our relief, they fixed the leak!!! They worked well around my kids + pets. It was great knowing we finally found a trustworthy contractor who knows their work, takes pride in it & stays within the budget. They did such an exceptional job on sourcing & sealing the leak, that we had them also repair & seal our large deck -- no surprises here as I'm just as happy with this part of the project, too. When we do our next renovation, I'm going to use them -- Home Doctors does it all and I know they can be trusted to do great work. read more

Called the guys and asked for a fix-it on my front door which wouldn't stay closed. Jeff was sent out and boy were we pleased. Jeff was able to fix the door in NO time and he was pleasant and professional...A REAL NICE GUY! plus a GREAT job...thanks! read more

I've had The Home Doctors fix a variety of things around my house for almost ten years and never had a problem. Mike has been here several times for window issues and is always very professional. I've dealt with Craig mostly on scheduling work and recently had them out to fix some water damage to the outside stucco. Everyone who worked on it was very professional and got the job done pretty quickly. The only reason I didn't give 5 stars is b/c it took a little while to get on their calendar, but I'd still recommend them. read more

We had a window develop a stress-fracture after it had been in place for about a year. The "Window Warehouse" that we bought it from took a very long time (over five months, admittedly over the Holiday season), but did eventually get a replacement window and lined up the "Home Doctors" to do the replacement. They were excellent. There were a few delays arranging scheduling due to the Warehouse folks (again) and the weather, but the actual execution was really very impressive. The guy Craig sent (Michael, I believe), was professional, intelligent, meticulous and thoughtful. This was large pane of double glazing, about 5 feet by 4, on the second floor, but he determined that he could single-hand the job, and through care and precision, he did, without the slightest misstep. I've done some construction as contractor, laborer and owner and I admit I hovered a bit in case a hand was needed, but it never was. He took every precaution, both for the job he worked on and the house around it, and made the change-out impeccably, leaving the place cleaner and neater than when he started. We have definitely found our source for any work we need for our house from now on. If they'll do it - we'll be happy to hire them. read more

Sarah called and apologized and said she could send someone out the following week. Michael came on time and was very knowledgable and skillful. He diagnosed the problem and said he would order the parts that evening. I look forward to a successful conclusion of this project! read more

These guys do great work. I have used them on numerous times and highly recommend their services

We have used The Home Doctors 5 times over the past 12 years and I wouldn't hesitate to use them again. From major to minor jobs they've been great. This latest job began on time and was completed on schedule. And I'm very happy with the results. Tapley and his crew are dependable and capable. read more

Our house was broken into recently by the burglars smashing a glass patio door. Needless to say, getting the door repaired quickly was a top priority so we could restore security to our house. On top of this, my wife was having surgery so we needed the door repaired before she returned home from the hospital. Chris and Mike (the installer) were very understanding about and responsive to our needs. Chris made sure the door arrived on time from the factory, and Mike was prompt, friendly and incredibly efficient installing the door (he even corrected a few small but important things the contractor who originally installed the door got wrong - without being asked). I can't speak more highly about our experience. Although this was the first time using The Home Doctors, it definitely won't be our last. Paul S., Oakland read more

We have been using The Home Doctors for years (probably close to 15!) primarily to fix our Andersen doors. Mike is the main guy for this and it's always a pleasure to see him. He is top notch for the job and very trustworthy plus fun to talk to. Scheduling was easy last time and he was even able to come in and fix the stuck door the same day! Had the right parts and all. I don't write too many reviews but I wanted to share how pleased we have been with our experience with The Home Doctors all these years. read more

If you are patient, you will be rewarded. I think I had to book an appointment one month out but the service was superb. I had some ten year old Anderson sliding doors that had become difficult to operate. Their service person was excellent and the doors glide like new now. The charge was VERY reasonable considering the work involved (taking very heavy 8 foot doors down and planing the bottoms). They seem to be very busy which is a good sign. Highly recommended! read more

I contacted the Home Doctors because I needed to finish fixing up a rental unit in San Francisco. I had purchased 2 new windows that needed installing, some electrical wiring, recessing a medicine cabinet, dry rot repair, fitting a back door, etc. I thought Tapley was very personable, and I felt like his customer service was fine in the beginning. I felt the bid was on the high side, but I just needed to get the apartment finished so I signed. The contractor/carpenter was a nice enough fellow, although he did tell me he didn't like to work very hard. Yikes! He also wasn't familiar with old San Francisco electrical issues (ie: nob and tube) and had to call in backup, fine. He lost our set of keys and criticized the work of the guy that did the sheet rock. Larry, the sheet rocker was excellent by the way! And the other guys work was OK, but not great. My dad actually fixed some of his electrical work in one of the closets... When the first bill arrived I was charged extra for all kinds of things, including rebuilding the window frames which I thought we had covered. Fine, I let that go. Then the final invoice came and I had been charged an extra $1350 for all kinds of things, but the extras were not itemized. After some email discussion, some of the charges were warranted, but the one that really upset me was an extra charge for installing a new door that the carpenter persuaded me to buy because he told me a new door was going to actually save me money because he would spend less time to fit in a new door than trying to fix the existing door. Upon his recommendation, I spent $300 and a few hours of my time getting the door, and was then charged extra for it because "it was out of the scope of the contract". When I contacted Tapley about it he said the carpenter misspoke, but that was about it. And that he hoped we were still "OK." Sorry but we are not OK. I feel lied to. Beware using the Home Doctors. Update: After some back and forth, Tapley and I split the cost of the overages. He called this solution "more than fair," and it certainly resolves the issue on the whole, however I am still not happy with receiving unitemized invoices with a lot of extra charges.... And he asked me to revise this posting which is pretty cheeky if you ask me! read more

I've worked with the Home Doctors for 4 years. They have taken care of my current single family home as well as my previous condo. They've done it all: electrical, carpentry, painting, lighting, plumbing, sealing roof leaks, city permits and more. They provide options and suggestions, offer reasonable rates/fees, and are knowledgeable, accountable, honorable, respectful and friendly. I hire them again everytime I need something because I trust them. I've referred them to several friends also. read more

Do not contact the home doctors for handyman services I contacted them April 10th to fix a shower knob and as of May 13th they still hadn't properly fix the knob or communicated with me that they hadn't done anything to find a proper fitting knob. my tenants have been very patient and after the last attempt to get the job done I spoke with Tapley whom I had been in contact with since April 10th & he assured me that he would have the part by Friday no later than Monday and on Tuesday my tenant contacted me saying he did not call or come out to the house to fix the problem when I contacted Tapley he told me that he had not yet gone to look for the knob after having the job for one month and going out to the house twice just look at the part in the wall and even then he contacted me because he wanted to go back and take a picture of the wall part on a third visit because he said he needed to see the part again before he went to pace to find a proper fitting knob he was stalling because he had done nothing to get the part He then told me that his office person quit and went to work for another company and left them short and so he was having to do office work however every time I would call the office Tapley was in the office and took my call yet seemingly didn't ever leave the office to go do the work. Not only did Tapley not do the work he did not communicate with me that he didn't have time to go find the part and he even told me he was going to do the job on several different occasions. this was a nightmare experience. There are too many reputable handyman services available to avail yourself to this profoundly unprofessional behavior and misconduct. read more

These guys are the real deal, extremely knowledgeable, experienced and highly efficient. I had a broken latch on an outside door. A pretty good handy man could do nothing and then a locksmith spent over an hour and failed to repair it. I was already down nearly $200 with the problem still unsolved. I called Home Doctor, sent a digital image to Craig and he suggested some options. I bought a new lock for $20 and Michael came out; immediately saw what the problem was; re-aligned the door, installed the lock and was done in less than an hour. He arrived at the scheduled time, answered all my questions and found things I didn't know were wrong. When they were done, the door was better than before the lock broke, the price was less than what the locksmith had charged. read more

Recently we had a need for some finishing work from a reconstruction due to a flood... and I called the Home Doctors to finalize things for us. They were punctual on all the days they were here, professional, and neat, which also means they cleaned up after the work they performed, and the billing rate was reasonable. I would definitely recommend them, and I plan to hire them again for future work. read more

I have used The Home Doctors for many years for a variety of repairs and remodels. They have consistently done a great job at a reasonable cost. I especially appreciate that they show up when they say, do the work assigned, and keep me informed about the job. I have no reservations in recommending them. read more

The Home Doctors are my go-to guys for whatever my house needs. They've done everything from replacing windows to remodeling my den to repairing dry rot. Most recently, they upgraded my home's electrical system and replaced a storm-damaged fence. They are professional, reliable, and friendly and they do great work with minimal disruption to my life. read more

My apartment had a mysterious electrical issue in the bathroom. I'm no expert, and after fiddling with the main circuit breaker I had to email my landlord for help. He contacted The Home Doctors. Tapley looked at the situation I described in my email, and told me to look for a circuit breaker button I'd never noticed in a power outlet. Sure enough, problem solved. Tapley knew exactly what to do and saved me the trouble of having someone come out just to press a button. Great customer service, and I learned something, too. read more