Kyle Cooper sent two workers to install my gutters first part of 2019. They actually ruined the entire bottom section of my brand new roof, made unnecessary chops and cuts to my eaves literally destroying parts of my home, didn't install downspouts over the existing drains where previous downspouts were, and the worst part (if it's even possible to be worse than all that), the gutters are wavy and DO NOT EVEN DRAIN! This was truly the worst, most unprofessional hack job I have EVER experienced. Despite many correspondence requesting to make it right, I was ignored and left with this nightmare. Neither Kyle nor Ken ever even bothered to come see what sort of job the two flunkies did which so poorly represents their business and reflects upon their reputation. I even could have such a better job myself with NO experience whatsoever. It felt as though this job was to be an example of everything NOT to do and how to do everything horribly and perfectly wrong. This business has absolutely NO integrity, accountability, takes no pride in their work and treats their customers like dirt with no respect whatsoever. I've learned that they did this same thing to one of my neighbors who also received NO resolution and had to hire another company to do their entire gutter job over also. Shameful. See photos. read more

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Great experience with Ken (Kyle) Cooper Roofing. After a couple weather delays they were in and out in 3 days. Two old roofs removed, rotten plywood replaced, old vents brought up to code, nor vents added. Old Solar Tube replaced and rotten chimney box replaced and painted to match house. All new eaves were painted as well so no future work for me to deal with. Roof was actually done in 2 days. Gutter guy finished up gutter work on third day. Francisco and the crew kept me up to date on progress and left the perimeter of the house cleaned up. Very happy with our new roof! Thanks! read more

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My experience with Ken Cooper Roofing was stellar, from start to finish. The bid was very competitive, communication was excellent and everyone....Kyle (Cooper), Francisco and the entire crew... were a pleasure to work with. Their commitment to customer satisfaction was exceptional. I can't recommend them highly enough. read more

We used Ken Cooper Roofing to replace our entire roof after our solar installer screwed it up. They did an excellent job. The crew - especially the foreman Francisco - was competent and went about their business in a highly professional way. The workmanship appears to be excellent, and it's backed by the best warranty that GAF (the roofing manufacturer offers). I went with Cooper Roofing even though their bid was 20% higher than others because I wanted to make sure that the work was well done. It's definitely been worth it. I also want to thank Kyle, the owner of the business (and Ken's son who took it over), who provided invaluable help in getting the solar company to pay for the new roof and coordinated with them to ensure the new installation went well. Cooper Roofing isn't the cheapest out there, but the quality is excellent and I don't mind paying a modest premium for high quality work. read more

I was very pleased with Ken Cooper roofing. Their bid from Kyle was fair and they communicated well regarding the anticipated schedule. When it came time to start the work, Francisco led the crew. That were efficient in completing on schedule and I liked the way they proactively communicated with us about and addressed a few unexpected issues. Overall happy with quality, communication, schedule and value. read more

Kyle seemed like a nice guy but his communication was very inconsistent and he never replied to multiple messages I sent trying to get our job scheduled. read more

Kyle was one of the only roofers that got back in touch with us when we inquired about getting our old roof replaced. Although we didn't ultimately hire them for our new roof (they weren't licensed for foam), I was very appreciative that they got back in touch with us with a courtesy call thanking us for our interest. read more

We selected Ken Cooper Roofing to inspect and repair our gutters, and install the Leafblaster Pro gutter guard. We based our selection on this company's reputation, pricing and availability. They sent a single workman, Scott, who single-handedly cleaned the roof and gutters and installed 300 feet of gutter guard as a day's work. We are very pleased with the expertise and thoroughness of his work. I waited until the next heavy rain to make sure the whole system is working properly, with no leaks or blockages. Needless to say, everything works perfectly! Highly recommended! read more

We are so happy with Ken Cooper Roofing! they reroofed a house that we own, some time ago. If ever a problem arises, Kyle and his workers are very quick to respond, and get the job done right. It's a great and honest company. We can enthusiastically recommend Ken Cooper Roofing! read more

Ken Cooper roofing did a great job repairing gutters at my home. I highly recommend them.

Kyle at Ken Cooper roofing was incredibly helpful with my roofing questions. Putting in a good word as we need more people like this on your side in the stressful time of home repair and rehab. read more

Wonderful! TRUSTWORTHY!!! He gave us fantastic service. It's rained several times and the innovative plan he came up with for our roof worked flawlessly. He also gave us input about problems he saw with our roof which we would never have known about as we don't venture up there. read more

Ken and Kyle Cooper did a fantastic job installing a new roof and gutters on my home. Because I originally had Dutch style gutters, water would always collect on the roof, causing dry rot to the fascia and soffit, and water damage to some of my interior walls. Well, all those problems are gone now! They removed the old tar and gravel roof and replaced it with shingles. And they cut down the fascia boards so they could install more traditional gutters. Of course, with any job this big, I was always a bit nervous. But they explained everything clearly to me up front, and they gave me frequent updates on the progress. With competitive prices and excellent communication, I couldn't be happier with the results! Thank you once again! read more

Just bad service - Ken Cooper came over for gutter guard installation, measured the perimeter of our home, and never followed up. I had to call several times, voicemail was full, so I couldn't leave a message. I then emailed to remind them I still wanted the service, weeks later they emailed me the quote, I signed it, then they never followed up (no appointment, no questions, just ghosted me). Yikes! Don't expect good service. read more

Our new gutters were installed in November 2015 and the Coopers were helpful, responsive and professional, offering sound advice. Due to their good reputation, we waited about four months to get on their installation schedule. We like the gutter style, color and generally they performed well in the record 2016-17 rainfall season. Our installation was tricky because the property has a mix of flat foam roofing and also conventional pitched roofing with composition tiles that had some defects left by the previous roofing company. Cooper roofing used some creativity to deal with these challenges. For instance, they custom trimmed the back of one twenty-foot run of guttering so that it would fit and drain correctly. There were some minor hiccups with one of our guttering runs that we didn't discover until months later and the company followed through with complimentary after-sales service. read more

Ken Cooper Roofing and Gutter Systems, Inc - Custom fit seamless guttering is a great improvement over the old plastic gutters - Roofing Near Me - San Rafael, California

Called them three times to schedule an appointment for several projects, small and large. Left detailed messages, left a number, and on each call were extremely polite. NEVER heard a peep back from anyone. If this is how they treat potential customers before the job begins, imagine how they treat you during and after the fact. This seems to be a common process between many homeowners and contractors. many contractors are great, but also many are incompetent in basic business skills (e.g., communications, scheduling, etc.) that one wonders how competent they are in their trade. Most importantly you begin on the wrong footing. That is, if you cannot communicate well or at all, I lose trust and faith in you. Such that even after an apology, I won't trust that you would do right by me. Homeowners will take any prompt return call, even if you merely say, "I'm sorry, but I cannot get in touch with you for a week or more" or "Sorry but we are overbooked for the next three weeks, and will try our best to call you then, if you are interested". ANYTHING is better then nothing. We are busy people and you are a commodity business, thus we can always pick the next guy in line. So don't waste our time. After all, we pick people based on some research and time spent reading your profile, listening to your YouTube blurb, and reading reviews. Do us the favor and be similarly attentive to our calls as we are to your promotional content. read more

We talked to about 6 roofers to get a new roof. Ken Cooper Roofing was not the lowest bid, but they really were the company we wanted to go with. I meet Kyle (Ken's son) for the first visit, and had a good feeling about them. It wasn't about the cheapest, but more about who seemed to care about the work, and they got first pick. The team is great, fast and clean; Francisco knows what he's doing, really great experience. On the day they opened up the roof, I saw all that mess in the garage and the attic, I thought 'd have so much cleaning to do that night. I came home in the evening and it was all cleaned up, really appreciated that they cleaned up nicely behind them! I had some extra garbage that I had to somehow take to the dump, and they were ok with using their truck to help clear that as well. Ken and Kyle are good with letting you know everything up front. I'm glad they are both involved and both come to the house, shows that they care about what their workers do. I didn't have the signed contract printed and checks ready when they came back the second time, and they were very understanding and worked through the service without requesting the 10% deposit, showed they trusted us, and are not worried about the quality of their work. The roof looks amazing! Thank you! read more

Worst customer service ever! So rude to people. Leaving a note to myself NEVER do business with Ken.

OK he called back on the third day and explained that he has been very busy and I was on the list to get a call. He has a very good reputation, so other than the calling problem I have hopes all will be good. Original message: It has been three days waiting for them to cal back. I called them everyday and left a message, but they did not return the call. If you are too busy for new business, you should leave a message to that affect, instead of letting people sit and wait for a call that never comes. read more

Highly recommend Ken Cooper Roofing and Gutter Systems! Kyle was great to work with from the moment I called him. We promptly scheduled a consultation, and he came out personally and inspected the gutters to replace and gave me a quote within a few days. We asked about gutter guards, also, and Kyle gave us a great breakdown of available products and his recommendations. Within a few days, Kyle and Scotty and crew were on site, earlier than planned (which was awesome), and had them replaced in a few hours. There was a small leak in the flashing (WHICH WAS NOT THEIR FAULT, as it was already there). I called Kyle and he had Scotty come back out the next day and fix it, at no charge, even though they were not at fault at all. Can't recommend these guys highly enough. Super professional, prompt, and reasonable pricing. Thanks Kyle and team! read more

They did a great job.. neat clean and honest. I would use them again and definitely recommend the company.

We also have been pleased with the roofing and gutter job by Ken's team and had passed the last raining season without leak! After three different contractors replacing our roof, we finally have installed a roof that does not leak after dealing with this problem for ten years. Ken was on time when we met about the proposal. We are pleased that we selected Ken out of three proposals. We have a flat roof and Ken's crew was able to add a workable pitch to allow for proper drainage. His crew was professional and on time and we are very pleased with our roof. We recently replaced our gutters and the gutters are much improved from our old system and was installed within a number of days prior to the first rain. read more

I found Ken Cooper Roofing on Yelp, and Noticed their Good reviews. Contacted them for replacing all of the Gutters on our house, and Kyle Cooper helped me from the beginning all the way to the end. Excellent service and follow through. Very pleasant to deal with. Like them special because they made the whole process very streamlined and easy. Price was very reasonable and they looked out that I would not have anything done that I did not need and get the things that were needed done, in an effort to keep the cost down. Very Honest and trustworthy, and friendly! I will definitely be contacting them for other properties that I own and or manage for my Family. Thanks to the entire team at the Ken Cooper Roofing. read more

10 1/2 inches of a rain in 24 hours was the ultimate test for the new roof that Ken Cooper Roofing installed on our home this summer.   After years of putting up with minor leaks around skylights and clogged gutters, we were more than pleased to sit through the storm without any problems at all.  We have had  the gutters and downspouts on our house replaced twice in 25 + years we have been here and they have never been able to handle even 2-3 inches of rain.  The system that Ken Cooper Roofing put in worked perfectly with no overflows and no back-ups.   When we had the roof installed this summer, we found the company conscientious  professional and a pleasure to have on site. However, it wasn't until this past weekend that we got to fully appreciate the quality of the work they did for us. Thank you. read more

We were in need of roof replacement and Ken Cooper Roofing and Gutter Systems was recommended by our neighbors. We are so happy we went with Ken Cooper for our roof. After we contacted Ken Cooper roofing for a quote, they promptly got back to us. They were so professional and provided us with quote in speedy manner. We were lucky enough to get roof done sooner than anticipated related to unexpected opening in their schedule. The crew that replaced our roof were very efficient, highly skilled, and professional. The final product was perfect and looks amazing. We have received many compliments already. Ken Cooper roofing was flexible with payment process. This is a family owned business and you sure can tell, they take pride in their work and providing great service. We could not be more satisfied with the whole roofing experience and the service we received. read more

Mr Cooper and his company saved us during the big storms earlier this year. He came in and put on a new roof in a few days and we have been dry ever since!!! It was desperate times for us and we appreciated their effort to help us out. I love my new roof and pleased I went with Ken read more

Ken Cooper Roofing and Gutter Systems has done extensive work on our home including tarring our roof and restoring a Spanish tile section. Most recently, they repaired a faulty gutter transition, cleaned the downspouts, and installed foam gutter protectors. In my history with Ken Cooper, their pricing has been fair - not the least expensive, nor the most expensive. I appreciate their honesty, integrity, and approach to maintaining our roof and gutters. I typically read other reviews prior to posting - I am curious if some of the criticisms of other posters can be explained. When our roof was tarred, they explained the different available products and options. I was not encouraged or coerced to select the most expensive option. Since the installation approximately four years ago, we have not experienced a single problem. When we observed a gutter malfunction that was unrelated to their work, they explained the probable cause and addressed this issue. At that juncture, they could have proposed an more expensive solution but instead suggested the most reasonable repair. Typically, when I contact the office, I am greeted by voice mail, but receive a call back within 24 hours. Recently, they have been extremely busy and available several months in the future for projects. The importance of this observation is that the job is completed correctly the first time, apparently due to using a skilled but limited number of workers. I trust their work based upon extensive experience. Yes, there does not appear to be an office assistant to answer phones, at least on the gutter side. But, this is not a priority for me. Finally, they are extremely careful not to damage surrounding vegetation or the home. For these reasons, I have been very pleased with their work and professionalism. read more

We have a very small leak in our roof. No interior damage. Called Ken Cooper to take a look. Told us it would be a $250.00 charge just to give us an estimate. They said it was their "Winter Fee." Would never use a company who CHARGED for an estimate. Not the best way to get new customers. While this is a small job, any job is money. read more

I've known Ken Cooper and his family my whole life, but this was the first time I had the pleasure of working with him. After receiving a very reasonable estimate, Ken told me his crew would show up between 8 & 830 last Thursday at my Terra Linda home. Well, they got here at 730, which was a nice surprise compared to some contractors I've hired over the years. The first day, my 28-year-old roof was removed. By 4pm the next afternoon, I had a gorgeous new roof that matched the old one in color. But it also now has a horizontal ridge line at its apex to help my ceiling fan vent hot air more efficiently. The crew was courteous, clean and polite. I'm proud of the work and couldn't praise Ken and his team any higher. Thank you from the bottom of my heart to the top of my new roof! read more

Ken, Kyle and crew are great. They installed the original roof in 1998. It was great until another contractor installed skylights and created leaks. Called Ken Cooper and they managed to squeeze us into their super-busy schedule. (This is not a good year to need a roofer during the rainy season!) They spent a full day and made many changes including swapping out dry-rotted plywood. They only have one (good) crew. One of them was on the crew for the original roof 19 years ago. Highly recommended if you can get on their schedule. read more

Wow. 6 STARS! Rarely have I encountered integrity and pride of quality from a service provider like I just got from Kyle Cooper from Ken Cooper Roofing and Gutter Systems. Let me tell you how this went. I scheduled an appointment for an estimate on a gutter system for my home. Kyle arrived early and gave me valuable information pertinent to my decision. He sent me an offer within a day and told me it would be a couple weeks, but would try to fit me in sooner if time permits. Sure enough, a few days later, he emailed me with an offer to get my job done tomorrow. I agreed and his installers arrived as planned. They did a great job, but I did notice there was an extra seam a foot from the end. Kyle called me after the job was over to follow up on my satisfaction. I was totally satisfied but casually mentioned the extra seam and indicated I wasn't too worried about it because I was sure he would stand behind his work. He didn't let it go. I got an email from him the next day saying he was sending out his foreman to replace that run and eliminate the seam, as per our contract. I was floored! He could have walked away with my check and I wouldn't have given it a second thought (unless it leaked). It is the high ethical standard and integrity in Kyle that will continue the successful business that is Ken Cooper Roofing and Gutter Systems and has earned my loyalty into the future. I couldn't recommend a better person for roofing/gutters to all who read this. Thank you Kyle! YOU ROCK!! read more

The Yelp definition of a one star rating, "Eek! Methinks not" perfectly describes my conclusion. While Ken and his son came quickly to provide an estimate for a minor leak in my roof, they claimed not to be able to localize the source of the leak, and therefore proposed to charge over $3200 to remove an extensive area of shingles to diagnose and repair this leak, and wouldn't be able to get to the repair for at least a month. I solicited and received a second opinion from another trusted local provider, who quickly diagnosed and repaired the leak, as he had done once before on a different portion of the roof, for a total bill if $85, or 2% of Ken's (verbal) estimate. Thus I would conclude, once again, "Methinks not." read more

We have been remodeling for more than a decade in Marin and have dealt with the good, bad and the ugly. In the case of this team, I'd put them in the "great" category... several years ago, Ken Cooper installed copper gutters on our home here in San Rafael. Ken and his team did a great job and the gutters still look wonderful. When we added a garage this year (2016) that also needed gutters -- and a complicated gutter system at that -- we called them again and Ken's son Kyle came out. Like father like son, Kyle was on time, professional, offered options, worked through some issues with our contractor, and sent his crew out to do the install a couple weeks later, right as promised. Kyle was available via text with 30 second response times. Clearly Kyle grew up immersed in the business as he knows everything there is to know about different kinds of gutters, providing different sizing and styling options, and answering my 1000 questions as I came up to speed on all the options. I can't rave enough about this company..... they are great. Professional, fair pricing, on-time, on-budget, respectful of your property. You can't ask much more than that. Highly recommended. read more

Had a roof done by Ken and crew a couple of years ago. Recently got a notice from the County of Marin that the final inspection was never scheduled and that I owed them a fee. Called Ken, and he was shocked, apologized, and immediately offered to take care of the fee. Good customer service ! read more

Kyle was great. Showed up on time, listened to the non-standard gutter project, gave some great ideas and then did the job well. Couldn't ask for more! Peter read more

We had Ken Cooper roofing come out for an estimate on replacing the roof of our home. I had mentioned during our meeting that our schedule was flexible in terms of time frame to the gentleman who met with me. We are looking to get a new roof put on sometime before mid-summer. It's currently January. About a week later I received an email from Kyle stating that they were going to be busy for the next month "on a big commercial job" and that they wouldn't even be sending me an estimate. In a nut shell, they stated that they weren't interested because they had bigger fish (more $$$) to fry. Would have been nice to know that they don't care about the small fish (i.e.: regular sized residential homes) before wasting my time with a meeting. Very, very rude. read more

Ken Cooper's phenomenal team finished replacing roof, gutters, and downspouts on Friday. The crew worked ferociously to get the work done (and right) in just 3 days between storms. Despite the fact we are just one house among the many they work on each year, while they worked on the house it was clear we were their primary focus. The foreman did a great job problem-solving and Ken went waaaaaay beyond the extra mile to make up for a mess-up I'd made during the bidding process. The crew was punctual, polite, and focused. The warranties are above average, with good materials. The final inspection was a snap yesterday -- the inspector even shared it always what he finds with this roofing company. As a result we have a lovely, insulated, and well functioning top to the house . It's been a delight to put the buckets away . read more

These guys are fantastic. Our family home needed a completely new roof, and Kyle could not have been more communicative or helpful during the whole process. Everything went as described, no surprises. Great crew, great work, honest company. Highly recommended. read more

After meeting and getting 6 estimates from various roofers, ranging from small companies to GAF certified contractors, I chose Ken Cooper Roofing & Gutter Systems for the following reasons: 1. Their price is in the mid range. Lower tha some other GAF contractors. 2. They give a 25 years warranty on their workmanship vs. 5 years from most others. 3. They are a GAF MasterElite roofer which gives me a lot of confidence. They also offer the GAF Golden Pledge Lifetime Warranty which I want. 4. Ken, the owner, came out himself and supervised the whole project; they are a family-run business and have a personal touch in talking and doing business, unlike some other companies that send out salespersons who only want to close the deal, no matter what. Ken is open, straight-up, easy to talk to and no hard sell. The new roof was completed last week in a bit over 2 days. The whole experience is nothing short of easy, assuring, and professional. His crew is courteous, hard-working and quiet. They are also very good in cleaning after themselves, twice a day--before going to lunch and at the end of the day. I've watched the crew's work and I can tell they are seasoned pros. Ken told me their foreman has been with the company for over 15 years. I've asked him questions on some of the work they are doing and he took time to explain everything to me. I do get a sense of dedication and pride they give to their work. My new roof looks great and adds a lot of curb appeal to my 65+yr old house! I'd highly recommend Ken Cooper to anyone who needs roofing work. More than happy to be a reference to anyone who's considering the GAF line of shingles and getting a lifetime of peace of mind. read more

Ken and Kyle Cooper were fantastic and super responsive! They actually were monumnetal in closing a real estate transaction that we were in (my clients were the buyers). In order to close the escrow and fullfill the lenders requirements, my buyers were required to have the roof of the property completed PRIOR to close of escrow. We were on a very tight time line and Ken and Kyle came through and saved the day!! I was very impressed with them from start to finish. I am a local real estate agent here in Marin County and I will use Ken Cooper Roofing and recommend them to all my clients. read more