The dispatcher scheduling the service was very professional. They were very reasonable, and were on…read moreschedule. The gentleman that hauled my vehicle to the mechanic shop was very respectful and courteous. Great company!!!

My sons car was stolen and wrecked, D&W recovered the car and said they tried to contact us. Never…read morereceived a call or a first notice! Received a second notice and the address was wrong on the second. Our local USPS recognized our name even though the address was wrong on the "second notice!" To add INSULT TO INJURY" Charlie the owner is holding our car ransom for $800. We've been forced to close our business due to Covid-19. He is a crook he will take advantage of a bad situation to make him money!

Late night need for a tow so I called B&W…read more The team provided excellent service from beginning to end. The customer service Brandy provided over the phone at a late hour was kind, patient and helpful. I received a fair quote and got a quick response. Driver (Billy) arrived soon and was understanding and friendly. Anytime you're in a bind you depend on quality service and good people to help you out. B&W provided it all. 5 Stars. Strongly recommend!

Couldn't give me 10 minutes to change a bad tire Made me…read moredrive car outside with bad tire and no shoulder on service road ‍ shout out to the owner

I had a fantastic experience with this towing service. The whole process was smooth, quick, and…read moreprofessional. Nathan was professional, treated my car with extreme care while loading it onto the flatbed. Five stars. Great response for being included in AAA membership price compared.

It's bad enough when your car stops and it's hot, but what will have you smiling is when Ammari…read moreTowing shows up! I'm telling you the drivers are nice and accommodating and will go past that extra mile to get you loaded and ready to go! In all my years, I have never had such great customer service from someone who has to show up no matter the weather or the scary places like on the side of these dangerous highways in DFW. If your car stops, or the key gets Locked, you won't be hot when Ammari arrives on the spot!

This place is absolutely ridiculous. My vehicle was towed here, and after I paid the full amount to…read moreget it released, I returned only to find it blocked in by other cars. Things happen, so it was cool until.... When I went back to the office to ask for help, the attendant told me there was no one available to move the vehicles. Mind you, the Cowboys game was about to start, so I understood they might be short-staffed -- but it still didn't make sense. I politely asked if someone could give me a call once the cars were moved so I could come pick mine up. The response? "Unfortunately, we can't do that." So let me get this straight -- you can't make a simple phone call to let a paying customer know their vehicle, which is already released, is no longer blocked in? My only options were to sit there and wait indefinitely or leave and come back, hoping the issue would somehow be resolved. That's completely unacceptable. Not only did I waste over an hour waiting, but I also inconvenienced the person who gave me a ride. It feels like they treat people poorly just because they know we're stuck -- since this place also serves as the city pound, they seem to think they can get away with it. We're hardworking people already in a bad situation when our cars get towed. The least they could do is make it easier to retrieve a vehicle after payment. As I write this, I've been waiting for over an hour for a car that's already paid for, with no end in sight.

If you need a tow call them!! Great customer service. Dora the dispatcher was very friendly and…read moreAdam the tow driver was very helpful and nice!!

Writing this review as this happened in the last hour. Absolute God sent. If I could give 10 stars…read moreI would. I ended up with one of my tires having blowout. I had no option but to pull over to the side of the highway that barely had a shoulder. I had my 2 babies under 2 and my dog. I was so worried about the safety as we were in a horrible spot but I could not do anything. My insurance roadside assistance said it would take 90 mins. I called roadside assistance on the back of my drivers license they also said it could take 60-90 mins. Mikey Towing saw me on the side of the road on his way to get breakfast and out of the goodness of his heart, he stopped to help me and mentioned he had to stop as I was in a very unsafe spot. He waited as I had family come get my kids. He got us towed about 3 miles to Discount Tire. My husband and I asked how we can pay him. He gave us such a great price. He is God sent and got us out of a terrible spot to a safe location. Thank you, thank you, thank you Mikey Towing!!

I had a blow out today and this very kind man helped me off the rd and to a tire shop! I was so so…read moreworried about how i was about to pay for all this but he did this for me for free. Thank you so much for all your help today sir there's not alot of people like you left!

W&A Roadside was dispatched through AAA, and Carlos provided phenomenal service. He helped get my…read moredaughter's car started, thoroughly tested the battery, and replaced it on the spot. Carlos explained everything clearly, answered my questions, and gave recommendations that I felt confident trusting. He also went above and beyond by checking the tire pressure and topping off the air in all four tires without being asked. This experience reinforced why I value my AAA membership. I'm glad AAA partners with companies like W&A Roadside, and Carlos represented both organizations exceptionally well. I would gladly use W&A Roadside again and highly recommend them to anyone needing roadside assistance.

Juan was fantastic!! He is such a hard worker! My car was in a parking structure and he could not…read moreget the tow truck in. He pushed my car down a level and out to the street in order to get it on his tow truck. He was hustling the whole time and thanked me for my patience several times! Like what!? Thank you Juan for not having me call someone else and doing what it took to get my car on the truck! Super impressed by his work ethic and customer service. Highly recommend this business! He def saved my day!!!

The after hours service was just that! A cold voice on the other end letting me know I would need…read moreto wait and wait and wait for however long she took to contact the company to meet me and AAA. We were initially told to give them a call an hour before, which we did. After we contacted AAA we were told the phone ahead doesn't really matter because AAA can sometimes be delayed so we told to call when we know for sure AAA is an hour out. This is confusing. If they know AAA can be delayed at any point, how can I as a customer to both AAA and Purrfect Towing know when the truck is an hour out??? Make it make sense! We called once the tow truck arrived which was within the hour in which we originally made contact and still waited more than 20- 30 minutes for someone to arrive and release the vehicle! There were two attempts, two weeks apart, by certified mail to let us know the vehicle was being charged a daily fee. This was not mentioned when we came to retrieve personal items from the vehicle almost 3 days after it arrived. Finally being contacted by insurance, we were told we were being charged daily since 5/3 and needed to move the vehicle to a different lot. The current total to move the car now is $905.24. Poor communication. We were injured in an accident that wasn't our fault. We no longer have a vehicle and the lack of empathy and compassion by the after hours team is disheartening. I hate to give a low rating because we spoke with a few people who helped prior to this encounter who were very considerate and helpful.

Jacob was extremely professional and was a big help! He arrived at my location quickly, which was…read moresurprising since it was rush hour, and I was stranded on the side of the interstate.

Thank you to Awesome towing. There was a breakdown of communication with Allstate roadside on a 95…read moredegree day. I paid awesome outright to tow our vehicle to dealership. I had to fight Allstate to get my money refunded and James was very instrumental in the process. He was extremely helpful.

woke up to dead lights at 7am, on a school day. i finally realized I got roadside assistance with…read moremy insurance, initially my insurance quoted the time at 8:41 of ETA, but Awesome towing came at 8am. perfect timing, and he was really prompt before the storm started. Definitely would recommend them every time, and hope my insurance company always connect with them when I need assistance