Never written a Yelp review before just now, but I just had the best customer service interaction of my life with Jeremy down at Don's tire.
Last Thursday I ran over some industrial bolt- it cut a hole through my tire AND through my wheel (looked like a bullet hole, cut straight through the metal). Having to replace a wheel is relatively uncommon, as you would expect. The experience as a whole was super stressful, but Jeremy was my saving grace.
I called about 8 places (maybe 4 tire shops and 4 parts yards) on Thursday evening and Friday- the timing was bad obviously, right before the weekend. There was some confusion about getting a part number for the wheel- the part number isn't clearly displayed on the inside of the spoke for my VW Jetta, unfortunately. Though the process wasn't super clear to me at the time, I was asking a lot of the folks I was calling:
-find a part number for my wheel (which ended up involving calling the manufacturer, I think)
-find a used wheel that would fit my car (new wheels from the manufacturer cost a lot of money- on the order of $500)
-order the wheel (and wait for it to arrive)
-determine whether my existing tire (bought just three weeks before) could be patched
-mount/install/put the new wheel on
Jeremy at Don's tire- who I first contacted on Friday morning- got this all done for me by Wednesday at 3pm. Out of the other 7 places I called, I have not gotten a call back from ANY OF THEM, which indicates that a) they really don't care about me, or b) they couldn't find a wheel that would fit my car. Many of them told me they would call me with updates as they searched for a wheel. None have done so, to date.
Jeremy called the manufacturer, found out two potential parts numbers for my wheel. He found two used wheels that would fit, and- on a Saturday that Don's was closed- gave me quotes for a new wheel (from manufacturer), and for the two used wheel options for my car. I asked him to order the cheaper option, he did so (again, on a Saturday), so that the wheel would come in on Wednesday. After dealing with me over the weekend, he still was patient enough to talk me through the process of figuring out the tire- I brought my old tire in on Monday to see if it could be patched (it could not be patched). He ordered a new tire on Tuesday, it was there ready for me on Wednesday, I was on the road that afternoon.
In short: Jeremy went WAY above and beyond the call of duty and provided me with exceptional customer service and guided me through a really annoyingly difficult situation. Clearly this was a difficult task: no other tire place seemed capable of helping me. Jeremy not only got the job done, he patiently answered my many questions and gave me multiple price options.....JEREMY ROCKS and I'll be back read more