Still waiting for this business to replay To me ignoring damages they caused To my expensive door a mess they have created they can't even answer ashamed they should be beware of this fake business They speak another language between themselves When they arrived don't protect my floor Tools dropping on my new floor they ran with the money never came back .............. read more

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I'm writing this to warn others about my experience with this locksmith. I called for a car lockout service after the keys got locked inside the vehicle. On the phone, I was quoted a starting price of $79, which gave the impression this would be a fairly straightforward and affordable service. What was not disclosed upfront was that there would be additional charges, including a $169 "emergency open fee" and $109 for labor. The job itself took about 15 minutes, and this was not after hours, a weekend, or a holiday--so it's unclear why this was even classified as an "emergency." My main issue is the lack of transparency. If these fees apply, they should be clearly stated when a customer calls, not added afterward once you're already in a vulnerable situation. It felt misleading, and I do feel taken advantage of because the total cost was nowhere near what was initially communicated. All in all, I paid close to $400 for this. I wish they had been upfront from the beginning so I could make an informed decision. For anyone considering this service, I strongly recommend looking into services like AAA for a lockout, even when you are not a member, their prices are considerably more affordable and they are 100% transparent. read more

An absolute THIEF! The advertise a $29 fee then soak you for a $250 charge for doing nothing. a They would take my credit card they only accept cash or Zelle because they know you will stop payment. Don't fall for the bait and switch read more

Benjamin was able to unlock my room door in less than one minute. If you ever need someone reliable, great at what he does and amazing customer service I would definitely ask for him. 100/10 would recommend Thank you for helping me Benjamin ! read more

Almost $300 to unlock something that took less than 10 minutes, if I wasn't in such a rush I would've contacted a different place. Also they don't disclose the price over the phone so once they get there you're stuck with them :/ They will charge you for the travel, service as well as a service charge if you're paying card. If you can find someplace that is more transparent, I would go for that instead. I will say that they are very quick with everything but the price shouldn't be as high as it is especially since the average locksmith job is about half of my price ~150 :( read more

Thank you for your service, you accommodated my service requested in a timely matter and very affordable with great value! High quality key replacement read more

Guys, don't ever use their service!!! These people are scam and are extremely dishonest. The actual invoice is 3 times more than what was quoted on site without any special fix or unusual circumstance. Even the stated service call charge quoted over the phone which is a fixed amount but it turns out to be more than double on the actual invoice. How is this possible?? Called back the company to file a compliant and was told a higher up management team will get back to me in 48 hours yet no one is attending to this matter after days have gone by. Also, the technician was attempting to charge me 10% for using my credit card and then later lower to 5% and then again to 3% as a so called courtesy discount? Credit card charge should be at around 3% I understand but should not be negotiable from 10%. How is this even possible?? read more

Locksmith showed up at our office to change a door nob on our doors. He broke the door, said we didn't have to pay, only to return back later. Started threatening us for our lives with the screw driver. We had to lock ourselves at the office and call the police. Don't hire them. Over priced and sub out to others. read more

THE ABSOLUTE WORST COMPANY YOU CAN EVER GO TO if I can leave 0 stars I would Naor Suissa is not only rude but will try to scam you of your money After meeting and him changing the price multiple times and raising his voice at me, I refused service I later received multiple call backs from him and his company and was actually left an accidental 2 minute voicemail from him and a colleague talking about how he should have just took my money and drove off without completing service, im not surprised this is what they talk about behind closed doors But I'm glad I was given this evidence as to what kind of company this is If you're thinking about getting service from them DONT. As a women it is very disturbing and scary to listen to read more

Don's Locksmith - Accidental 2:42 minute voicemail of their "trusted" employees laughing about how they could have stole money and drove off - Keys & Locksmiths Near Me - Pomona, California

DO NOT TRUST THIS COMPANY I called for a service yesterday because I had locked my keys in my car. After I denied the service and was unable to pay the service fee due to my wallet and phone also being locked in my car, the technician got upset and keyed my car. I called to follow up about the incident today to now have them fix my car as the company should be responsible and they are acting as if they did not send anyone out in the area and they don't know what i'm talking about. A police report has been filed and I will be pressing charges. This is ridiculous and I can't even believe that an employee would do that!! read more

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DO NOT USE THIS COMPANY. I asked for quote over the phone which I agreed to and also asked if the technicians worked for the company or were they farmed out and I was told they work for the company. The technician charged me over 365 dollars to open a door which took less than 5 minutes and 29 dollars for the call. I called Don's Locksmith back and they told me they had no idea who had come to my office but it was not a person from their company. I only called Don's and no other company and his statement to me was that I could not prove that. This company is a scam. read more

NO STAR! NEVER NEVER HIRE DON. HE IS A THIEF n RUDE! Run the other way. He was suppose to replace two door knobs with key lock door knobs on a rental property we have. Instead he called me n said no you need dead bolt locks. He's the sweetest talker. Unfortunately I listened to him. He CHARGED me $950.00 for less than an hours' work!!!!!!! After I saw the "work" I tried to explain to him he did not do the work I asked for, took him less than an hour n he way over changed me $950.00! He screamed yelled talked over me. He could care less. He stole my $ n ran. BUYER BEWARE! read more

First off $250 be ready for that. Second the locksmith damaged my car and was in a big hurry, The job also could not be done unless I helped him. Still charged me in full, I didn't see the damage til the morning sadly, the piece costs $450 (plastic roof molding), Of course my calls and emails have been ignored. read more

Don's Locksmith - BLAM!! - $450 - Keys & Locksmiths Near Me - Pomona, California

I am absolutely amazed at the service I received to get back out of my flat as I was locked in it was very fast and efficient and very understanding as to my situation. read more

It's more then I'd like to pay, but he's fast punctual. Knows what he's doing. I told him around 9pm "I'm locked out, my lock is broken. I need someone here at 8am" replied in a couple of minutes. "What's your address, I'll be there" This morning he was just waiting for me in front of the store I work at. I will definitely keep you in mind next time. read more

Bedroom lock was locked and needed a locksmith. Prior to his arrival they should've disclosed the total amount prior to arrival. Would've been ten times cheaper to just get the lock replaced read more

Avoid at all cost. Charged me $250 to open my front door by using a tool reaching the inside lever through the gap underneath. Took just seconds to open. Kept saying I have a big problem at the beginning and ended up only doing actual work for under a minute. I would get it if the lock needs to be destroyed and the service came with a door knob replacement. read more

No Star!!! I was charged $389.00 to replace a dead bolt lock on the front door! I hired Don's Locksmith but they sub-contracted to NMS Locksmith. When I called about being overcharged, he told me he could charge whatever he wanted because live in America, not Russia! He also kept telling me I was bullying him and that his kids had to eat! He offered to give me a $80.00 but never did it!! The management a Don's Locksmith was of no help to resolve the problem. They said they would refund the $80.00 but NEVER did. Do NOT use this company because you will be ripped off!! read more

Do Not Use This Service. I had left my key on the driver seat and it locked. I called this place and they sent over Giovanni, an independent tech, who called from a different # than the company. They said the price was 40$ service fee and a quote when they arrived. Giovanni pulled up and said the payment was $180 plus service fee. I tried to tell him thats extreme as a quote and if he could come down. He talked over me and demanded payment right then and there. I refused and said I won't pay $180 for the service in that case. He got angry and verbally abusive, kicked my car door and said "You think you're a big man? You think you're tough? Give me the service fee" then he stepped towards me and kicked the car again. I said no and went inside and when I came back a few minutes later to try something else and he had jammed metal into my key door lock and broke the entry point so it wouldn't work, as well as a broken rear driver's window. Pics included When I contacted the company and asked what they were going to do if anything and he hung up. I called back and he said just go to the cops. 0/10 DoNotUse. read more

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This company is a complete fraud they took total advantage of the Urgency of my situation. They charged me close to $400 to pretty much duplicate my car key which had been stolen the night before. When I asked for a re-key and reiterated several times that my keys were stolen and I have to make sure that the old keys would not work and he reassured me multiple times that the old keys would not work which put my mind at ease for that moment knowing I would be the only one able to start my vehicle. The gentleman guarenteed me that it was in fact a re-key and several hours later, what do you know, my car was stolen!!! He took total advantage of me being a female or someone in a dier emergency and upped the price from original quote. I now have to get the police involved so if anyone on here wants to get involved please contact me at this email badgettpriscilla@gmail.com read more

Response time quick. The cost is astronomical, quote provided on the phone was $19 for coming out plus $49.99 but after they opened my door & replace the cylinder, the charge went up to $396 that included a 10% fee for credit card payment. My experience with this lock smith is an example of robbery with consent..... read more

DO NOT USE I wish I read the reviews before calling. Called them for a commercial job. They quoted me $30 for dispatching a tech. Once the tech was onsite, he quoted me $1800 to complete a repair. I cancelled and they ended up charging me $80 instead of the $30 I was told. I was then hung up on when I explained why I wouldn't be using them for the service. Class act. read more

They cheated on the price. Firstly telling you $150 then failed to open, then $200 to drill the lock , then $250 to break the lock and sell their new ones. read more

Thank you Don! Great Service, Professional, Speedy, and reasonable pricing! He finished the job within 10 minutes top and was flexible with scheduling! Would definitely recommend to anyone who needs a locksmith! read more

Run away from them, we called them to change our front door lock and charged us $400 . after one week it fell apart. he came and fixed it and after one more week, it fell apart again, this time he BLAMED us, he was accusing us to break it. he was very rude . DONT HIRE THEM !!!! read more

Don was very punctual, gave a competitive price- better than other companies I called just to remove a lock! Would definitely use him again!! read more

Showed up quick and wearing a mask. Extremely knowledgeable and fast. Couldn't have asked for better service.

Very prompt arrival. Fast response time. Professional attitude. Great to do business with. I hired him for a job for my business property. Responded to yelp message in 10 minutes at 730 in the morning. Arrived exactly 2 hours later at the agreed time and finished the job very quickly. Don is professional and very pleasant to work with. He gave me a quote and was able to work out a deal. read more

This business is such a rip off! It took him 5 seconds to open the door. He didn't have to break the lock and he charged me $250. I have locked my self out one other time before and had called a another locksmith and they only charged me $50 to open the door. read more

Welp after months of putting the lock back on after falling off week after week for almost 9 months the lock finally broke and decided to have the post office come out and fix the lock causing us to have to put our mail on hold for a week until they could come out. I tried giving this company the benefit of the doubt but our mail carrier and the person who came out to fix it via USPS both agreed it wasn't the proper lock for our box and it wasn't placed on properly. Waste of money. I don't recommend this company. read more

Called this Locksmith on a weekend for a jammed door lock and it cost $250 to fix. I had no problem paying for a weekend job, but here we are 3 months out and the same bolted lock replaced by this company went out. It is now a Monday morning and they charged me $150 to tighten up a bolt that was never placed correctly the first time. It was a different locksmith this time and he said "it was never installed properly." Why should I have to pay for something that was never installed the right way the first time! I just got ripped off. Will never do business with this company again. read more

Reception girl who answered phone is rude and doesn't explain much on the price. She just said it will be 29.99 plus labor. Guy was at my place in 45 minutes and took 8 minutes to unlock door. Ended up costing me $187 dollars. That's insane there was not much labor in opening it. What a rip off. Won't use this company again, very decieving. read more

Mr. Don is a total life saver!!! He came out super friendly very sweet, he helped us out because we left our keys in the apartment. Very responsive great prices. I would recommend him to anybody who needs quick help!! Thank you again read more

Don is a man of his word. Good to know that we still have honest people out here. Doesnt take much to satisfy a customer. A good handshake and a smile will take you long ways. Don likes to keep its customers satisffied and thats respectable.!! read more

I contacted Don's locksmith after my roommate moved out. I was held up at work when he called, and was 30 mins away. He waited patiently and when I arrived he rekeyed both locks at a reasonable price. I would definitely use this company again. read more

Had an emergency & Don was able to repair my lock @ the time I requested. He showed me exactly what was wrong (which was worse than I thought) and gave me multiple options for repair. I chose to change my locks completely. Fast, professional service- I'm so glad I can get into my house! read more

This guy is awesome!. Needed emergency locks changed on the asap and he called within two minutes of submitting a request for a quote. Fair pricing with options on style and security. He was here in less than 30 minutes and it took about 20 minutes to change 3 locks and make an extra set of keys. I couldn't be happier with the service and speed. Thanks for the help! read more

Don was able to install a brand new lock on my bedroom door in no time. His response time in yelp was amazing, and we had constant communication. He was out the very next day to get me square away. Id recommend Don to anyone looking to get a job done fast and professionally. read more

Amazing! He came over so quick and unlocked my room door immediately without any hassle at all. There was also miscommunication when I called the first time and he offered to come over and do it for free! I'm so, so happy and impressed with how nice and fast he was. This will definitely be the first place I go if I ever need this type of service again. read more

Just had our locks rekeyed by don and the service we had was quick! He said he would be there at a certain time and he definitely was. There was no waiting whatsoever. He did it in less than 30 minutes. 2 locks plus our mailbox.. if you're looking for a locksmith..No need to get quotes from other locations. Don is quick, friendly, and services he offers are at a great price! read more