We've been using this service for over a decade, Shawn has been taking care of us for years, and…read morehas always given outstanding service. We get our chimney cleaned/checked about every two years, as we use it every winter. We burn only hardwoods, so we minimize build up, but having experts check things out is a necessary expense, when weighed against the possible hazards. This last time we also had the dryer vent cleaned, and they offer a discount when you combine services. Rick took his time and did a good job on both the chimney and vent, and explained everything well. I'm glad there is a local company that can provide this expert service. Will be using them as long as we're able!

So informative and friendly and helpful Good prices and honest. Took the time to explain in detail…read more Sales great products

Called yesterday and they came out today. It was at my parents house and they were set up for an…read moreinspection and a cleaning if needed. They stated that the chimney pipe was not dirty and did not need to be cleaned at this time. My father was worried about the back and sides brick inserts getting old. They informed him that those do not need replacing either that there is nothing wrong with them and they have plenty of years left in them. Charged for an inspection only. Dad said he was very nice and professional. Could not ask for anything more. 100% pleased.

I called Waco Chimney Sweep for my friend and to see how fast they could get over to clean her…read morechimney. I was at her house when the young man came to my friends house . He was courteous, i don't know anything about chimneys but my friends husband and the young man discussed when was the chimney last cleaned ? The young man was not in a rush like we all seem to be these days. He was not pushy to get the job as he could see I was visiting and my friends husband made it clear he wanted a quote and was comparing . Waco Chimney not only started that day but made an impression on my friends and myself . There was no sales pitch , to the point and he did exactly what was asked . The following weekend used that fireplace, no nasty smell, you could tell it was clean. Thank you Waco Chimney Sweep

I really enjoyed having a professional job done. Was amazed…read moreat all the lint that collects in the pipes. Shelton kept me well informed on the issues I was having. Gave me tips and recommendations for maintaining this. I feel so much better knowing that my dryer vent was professionally cleaned. Even cleaned around the area and fixed the lose pipe. I will definitely be calling them back each year. I recommend this company. I had a great experience and I know you will to. Thanks Texas Star Lawn & Chimney.

Not very impressed with this company I called them out to fix my gas fireplace. I was told I needed…read morea new one and it's $2500. Could not really tell me what was wrong with mine. The technician broke a piece in the fireplace. He told me oh you can just glue it back together, charge me $69 and left. I think I just got took. I had another company out and he fixed it for $200.

This is one great company! Taylor, our project manager was fantastic! He explained things so I…read morecould understand and took pictures so I knew what the problem was. He was very polite and professional. He showed up on time and so did the crew. I highly recommend them.

The techniclan came on time and the chimney sweeping was done from the inside of my house in 15…read moreMinutes. I requested a inspection due to the fact that I've not used my fireplace in years. The inspection was done visibly by looking into the chimney with a flashlight from my fireplace and the second person looked from the driveway up to my chimney which took less than 2 minutes.......Lol The charge for this so-called inspection and chimney sweeping was $150.00 Furthermore, he found a crack in my firebox and calked it for an addiitional $200.00.

TOTAL SCAM!..STAY AWAY!.. TOTAL SCAM!!...no latter in the…read moretruck. ...they come in and run a worn out brush up and down a few times..then start running the bill up with a made up horror story .. They accomplished nothing!!...150 bucks for nothing...TOTAL SCAM

When the serviceman from 1st Choice Central Texas left, I texted him and asked him to come back as…read morethe photos I took up inside the fireplace showed it was not clean. He said it was just soot and someone from the office would contact me to reschedule because he would not be returning. After waiting all afternoon, I texted a 2nd number the company had contacted me from and said I had safety concerns about our fireplace not being clean, but I received no response. I sent another text next day with no response. I contacted them several times through our Yelp messaging over the next couple of days, stating safety concerns and not being able to use the fireplace until we spoke with them, contacted them through their website form, and also left two courteous voicemail messages for their office letting them know we had safety concerns and asked for assistance. I had zero response to all of my efforts. I emailed and let them know I would be filing a complaint with the BBB and still received no response. I hired another company to come clean the fireplace and not only did he clean out a massive amount of soot and creosote left behind, he was stunned to find that the prior serviceman left his plastic brush and pole stuck up in the chimney. He gave it to me and I identified it as the brush the 1st Choice serviceman was using, as it was distinctive and particularly flimsy, which I noticed at the beginning of the clean. Things happen and if he had explained that his pole broke off and that he would have to come back with tools to get it out and finish cleaning, we could have moved forward. The basis for liability under negligence stems from an individual's failures to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. He knowingly put our home and our personal safety at risk with a smoke and fire hazard, and that is egregious. It took months to settle our claim with our credit card company and get our money back. I've had time to consider my review and to post the facts without heightened emotion. Not cleaning the fireplace well and not returning calls for assistance is enough for a bad review but purposeful negligence is grounds for not being allowed to do business in this industry. The business office of this company has no excuse for failure to respond.

We had our fireplace chimney cleaned. Lee and Carlos worked efficiently and were professional and…read moreleft everything clean when they were done. I messaged them last week and was able to get an appointment for today. We wouldn't hesitate to hire them again!