I called AAA at 1:15 pm today , needing help with a dead car battery. One of Don's trucks were in the area (I live in Bedford ). Josh answered the call and was in the area and at my house by 1:30. Got my car running in minutes. Great service and pleasant employee. Glad to see another AAA business now in the area. Future long wait time for service should be much quicker now with Don's Auto body nearby. I will keep them in mind for any other issues that I may need help with Thank you for a pleasant and helpful experience!! read more

These people are fantastic. Absolute integrity. They made special arrangements to expedite my tow and I know they lost $ in the process but they provided caring service despite the cost. There aren't many businesses like this anymore. read more

Don's Auto Body Repair is hands down the best! I rely on them for oil changes and inspections, and their service is always top-notch. They're so good that my mom--who lives two counties away--used them to fix her gas door lever, and she was just as impressed as I am. Their quality, service, and prices simply can't be beat! When my husband's truck was in a serious accident, almost half of it was damaged. Don's went above and beyond to help me, even towing the truck so I could still get my son to karate on time. Their customer service is unmatched, and the repair work was impeccable--the truck looked and smelled like new when I picked it up! I cannot recommend Don's Auto Body Repair enough. If you want honest, skilled, and caring professionals who truly go the extra mile, this is the place to go! read more

Give them a call and put everyone else to rest no need to waist your time searching for a good shop give Don and his crew a call they will get it done with ease. there response time is fast and prices are great . I asked them to do what I would not expect them to do and they changed my mind by the quick and helpful response I got from DON and the young lady that works at the front desk. read more

Needed a tow to Mavis tire in Brewster. After calling AAA, Alexander was there in 7 minutes. Whenever ive called AAA in the past, the wait was HOURS!! If you need a tow in Brewster, think DON'S first read more

This fine company came to my rescue when my car unexpectedly broke down. They quickly towed it back to the shop and gave me an estimate to repair ( a very fair price) and got it back to me better than ever. All in all an experience that could have been very bad went smooth. Thank You Don's read more

I have been with Mike the owner for over 20 years because he is a honest man. I drive from NYC to Brewster to have my car serviced because I know that he will do the job and fair price. read more

Just had my yearly NYS inspection done here. What a pleasurable experience . A very good thorough inspection with no drama . All in all it is great to do business with a honest straightforward company such as this one. read more

Hi Neighbors I need to share my experience w. the worst business I have ever dealt w. And I mean in every aspect they conduct business! Towing, storage, auto repair shop I had 1 nightmare after another...Don's Towing in Brewster,NY !! If ur in an accident & the PD call's Don's Towing, tell them u prefer to push the car home, call me I will do it !! I don't know if I start w. Don himself or Nadine the secretary!! But both r scammers !! We were in our 1st car accident ! PD called Don's towing on a Sat 2pm! Don comes tells us where the cars going! No questions asked, here's his card! I ask "wait can u bring it home 1st I have groceries in the back?"He says "No I don't think so" I said "But how am I to get my things out of the car?" He says "WE have to find a ride to his towing yard, & unload there!" So we do, while there we explained to him how the accident happened, we only have liability insurance on a 10 year old car & how we Thought we weren't at fault! (we were crashed into while taking a left hand turn! Don says "YES that's definitely not ur fault ! The other cars liable for the accident, they hit you & we have adjusters here at the tow yard everyday so ur going to be taken care of immediately by the insurance company!! (All lies) Well that's a relief to hear a company that deals w. These situations everyday say "we will be taken care bc adjusters are at their yard EVERYDAY! Thank u, oh kind lying buns Don! Adjusters don't just sit in tow yards all day! But idk that! An adjuster gets called to a tow yard! How foolish am I !! Monday comes Nadine has a paper for us to sign $100.00 a day + towing fee! I ask her "when is the adjuster going to take a look at our car!" Her answer "as soon as u have the police report, but don't worry about this $100.00 a day storage fee +towing charge, bc the other cars insurance is going to pay for this bill !!" My response "I heard when in a car accident ur suppose to mitigate the damages& expenses" her: "that's only if u were at fault & u have to pay, meaning ur insurance companies responsible!" Nadine & I went back and forth w. Her saying don't worry about it & I am saying but I heard ur suppose to mitigate ur charges!! Over & Over for 10 mins !! So I ask" what if they don't accept responsibility?, Then that'll be our bill to pay!" Nadine's response "don't worry about it Don will take care of you", u wouldn't have to pay that, he'll look Out for u!" Biggest LIE , nope bc everything they both said were BIG lies! We leave, after hearing don't worry Don will take care of u!! Day after Day waiting for the police report !Carmel Police says it may take up 2 weeks. The car sits at Don's until the day I need our plates for the new car !! We get told we cannot get the plates bc the adjuster hasn't come out yet! Well wait , you said they r here every day. Why hasn't it happened yet? Nadine says bc you guys haven't gotten the police report yet, my response "how can we get a police report if it's not ready !! Nadine: you have to make a claim against the other car, u need the report so u know what insurance company to make the claim against! So stupidly we leave Friday no adjuster, can't call their insurance company bc the PD didn't give us that info , when we went to exchange information I had a picture of everything except the insurance card I remember the PO got pulled away by a 2nd officer w. The card in his hand & I took the pic of some info w/o the insurance card !! Monday we call our insurance company explain everything that's going on. And how we need the plates for the new car !! He tells us the way to get our plates we have to pay Don $ 3,000 towing & storage bill & get reimbursed by the other insurance company Never did we make a claim bc our insurance agent says the police report that we waited 2 weeks for, had 1 sentence "Car 1 hit car 2 !! Which wasn't in favor of anyone !! And after explaining how the accident happened he believes it was our fault !! & yes we had to pay $3,000 for a crashed non-moving 2011 Subaru when originally I asked if he can bring my car/groceries home! I have more than enough space for 5 cars in our driveway lot! To add icing on the cake Day 3 that Monday Hubby was driving our Hyundai to Don's & that car died on a terrible road (no shoulder) that was towed to the Don's AUTOBODY shop & junkyard ! But that's for the next nightmare story time! read more

Our car had a flat on Interstate 84 in Brewster, NY. We called AAA and this very pleasant man named Kevin came to our rescue!!! He couldn't have been more accommodating. First thing he said was we'll get on the rd. again in 5 min.! Well, actually 15 but who cared at that point. After AAA flubbed up our location, Kevin arrived and we knew we'd be on our way. Sorry you don't have a website but I hope people will see this as Kevin was the best!!!! Dot C. - NH read more

After agreeing to release my car to be towed home (I decided not to have it repaired) Don's Automotive turned away the tow truck and charged retroactive undisclosed storage fees. Mike is extremely rude and difficult to deal with. I have no idea if the repairs at the shop are good, but I can say dealing with the owner is very challenging. ** I found out today that Mike title jumped the car he ransomed from me. Watch out for this business. It's shady. ** read more

Mike, the owner, took over from Don a few years ago, which I am glad for. Don was great while he served our family for decades, but near the end it was obvious he was ready for retirement. Mike is running this place like a tight ship. He is honest, reasonable, and efficient. He takes the time to explain issues and listens to the customer. The equipment is all pretty much new at this time and it shows. I highly recommend Don's Automotive for all your car repair and maintenance needs. read more

My 2004 Jeep liberty popped the transmission cable & couldn't go into gear or park.I Called my AMA tow roadside assistance program & flatbed came 40 minutes ahead of schedule.Tow operator was professional & experiencd & flatbed was clean & legal..great company read more

Don's Automotive - Towing Near Me - Brewster, New York

My daughters car broke down Sunday, December 18th 2022. All of her antifreeze leaked out of her car. I called AAA for a tow and they sent Mark E. from Don's. Mark was rude and asked me what was wrong with the car. I told him and then he started the car and drove it onto the flatbed. I was extremely upset because there was no antifreeze in the car. He gave me a smug condescending smile and said that I obviously don't know how cars work. I'm also sure that he drove it off the flatbed also but I wasn't there. We are mo longer allowed to get a ride home from the tow truck driver.I will file a formal complaint with AAA tomorrow morning but recommend that you don't have your car towed by Don's. A very bad experience. read more

I've been bringing my wife's car, my car and son's car to Don's auto for two years now. I can't think of a better car service in the Brewster location. The owner Mike is hands down the most honest straight up person I know in the industry. He has lots of contacts in business and all around great person to know. read more

The tow drive Aj had no idea what he was doing at all. Told me I don't have time to put ramps down on your car. Then proceeded to tell me f"@& and then drop my car in the road in front of my house. The tow truck was doing a wheelie and he scratched my car. Worst experience from a tow ever. Not recommend at all. Terrible service read more

The ownership of the business changed recently and it's incredibly telling. There is no care for the customer and their needs. I rather try my luck at the dealers mechanic and pay premium than let this establishment take me for a fool. I wouldn't recommend this place to anyone and believe one star is rather generous. Please do yourselves a favor and go somewhere else. read more

I have known Don for now over 20 yes and he has always been a fair guy with fair prices. I have used his service for over 10 yes and recommend his shop to anyone for any needs. So if you need service in the Brewster area feel free and comfortable with there shop for most any of your needs read more

My car wouldn't start and I had absolutely no clue why. I called AAA they told me it would be anywhere from 45 to 90 minutes before a driver arrived. Not even 15 minutes after I hung up with them the driver, [AJ] arrived. He was very professional, extremely knowledgeable, and even tried to figure out why my car wouldn't start. Unfortunately it was my alternator so the car had to be towed. I have had cars towed before, I have never had a driver tow my car like it was his own. My kids started getting fussy waiting for our ride, he showed them the lights on the tow truck and let them see the inside of the tow truck. He went ABOVE AND BEYOND his job description for me. I would and have recommended Dons Automotive to family, friends, and strangers. If I ever need a tow or any kind of roadside in the future, I wouldn't have anybody but AJ, from Don's assist me. I can't say enough good things about him and this company. Side note - Don't forget to tip your tow truck drivers, they work hard and go above and beyond what's required of them. If you ever need a tow or roadside services, call Don's. Thank you again AJ! read more

Highly recommended. Friendly personal service. Fair prices. Been going here for about a year and plan to continue. Such a difference than Brewster Honda. They quoted me $4000 for a repair job and told me to trash/replace my car. Don't quoted me a $1200 for the same work. read more

My wife's car broke down . Dons Automotive was dispatched for towing. Excellent service driver was was friendly and professional! Highly recommend ! read more

Really Really good guy my brother has been going to him for 20 years he lives in brewster, i got stuck up their with my car and helped me out tremendously with out even knowing who i was read more

A great automotive repair shop as well as a body shop. Skilled employees and a great work ethic make this the best place to get your automotive repairs and body work done. I have been going to Don's for over 20 years and they are the best!! read more