Positives: quality product and wide selection Negatives: disorganized and highly inefficient process for ordering, receiving and paying for the products I pre-ordered in spring and picked up towards end of summer to insure proper sizing only to have to wait for a hour to receive my daughter's uniforms. There are too many steps in the process- 1) check-in (after waiting in long line), 2) wait for someone to retrieve your order (20 min wait) and 3) pay for items (after waiting again in line). Seems to me they could get this down to a shorter process and have one line for people who pre-ordered with the filled-orders right there where you check-in and then pay there as well. read more

I would give zero stars if allowed. It took 6 weeks to receive an incorrect uniform order for my child. There was no apology for the incorrect shipment, a tedious refund process, and I had to reorder and have waited another 6 weeks with no update and no order received. During this time my child has been missing an essential uniform component, and I have no other options but to "wait for their manufacturer" to ship the item to them, so they can ship it to me. The entire business model makes no sense. ​ read more

My daughter's original uniform store went out of business and must've sold their contract with the school to Donnelly's. I placed my order for her new uniforms in July and as of this review, I have yet to receive my order. They do not tell you online that the items you're trying to order are back ordered until they are in your orders placed in your account and the money left your wallet. I called their customer service a few weeks ago to complain and she was unapologetic and offered no redress at all- not a coupon not a solution- not even an apology. I asked for her manager to call and never received a call back. The entire school is having issues receiving their uniforms and it was so bad, the principal sent out an email and also allowed students to wear their summer uniform for an extended period. I had to ask the school for help and relied on gently used uniforms that they thankfully have at the school so that my daughter would be in dress code for the first day of school. I eventually found the exact plaid at a different retailer online and ordered from FLORIDA. It was delivered within ONE WEEK. May I also add, this retailer was cheaper for the same exact product and great quality :)? I understand everywhere is short staffed, and I understand supply issues. However, I do not understand unethical business practices. No business should take on clients they cannot reasonably accommodate. Why is Donnelly's taking orders and taking money from customers for products they don't have for months?? Why are they not attempting to find other suppliers to supplement their inventory as needed? Why did our smaller local uniform store not have these supply issues, prior to going out of business? Where did they receive their products ? I called to cancel my order today and the woman told me the jumpers came into the warehouse and they're trying to figure out how to get them to the store location. None of this was updated on the website. Too little too late. I submitted a complaint on the Attorney General's website and I suggest you do the same if you have similar issues! read more

Visiting this location is a miserable experience. We have been buying uniforms from here since my oldest was in kindergarten and usually shop online to avoid having to come into the physical building but since my child is now starting high school and recently had a growth spurt, we made an appointment to come in and be measured before placing this years order. Sadly, we didn't encounter one friendly or helpful staff member in our time there, which is really a shame. I guess customer service doesn't have to be important since they are the only uniform option available for every private school in a 3 state radius. It's really unfortunate that there are no other options for students and families. I mention this to the school administration every year in hopes that they will provide other options for us .Beyond that, their clothing is made of polyester blends that are scratchy and uncomfortable that no kid would choose to wear. Their shirts and pants are also cut square and boxy, providing an unflattering fit that just makes the kids look sloppy. Other than the school making it mandatory to get uniforms from here, I can think of zero reasons to shop at Donnelly's. Would not recommend. read more

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took forever to get the uniform poor customer service very expensive The place smells read more

Unfortunately we have a few pieces we have to purchase from here for school. As all the reviews say they choose the most inefficient process possible. Wait to check in, get a piece of paper and wait in another line for them to find your order even though they make you schedule and know what time your coming, then even if you have prepaid in full they want you to go to the 3rd check out line to "clear their system". they only have one person at register. Wish someone from Donnelly's would take action and make the process more streamlined and efficient. read more

I ordered my daughters school uniform a month ago. I was not aware that the the order can not be filled due to "  Factories are very behind in making and delivering items".  "When we receive more inventory we will be able to fill the rest of your order."  Nothing is back to normal yet said Peter . No due date , No apology and No discount , School starts in 15 days and is counting down . POOR PlANNING ALWAYS FROM THIS COMPANY . read more

I'd give zero if I could. My gf ordered online accidentally picked ship to store. You have to wait in line when you walk in to get a ticket ( like the DMV) mind you I'm already paid, just picking up, they tell me it's a hour wait!!!! An hour wait to pick up something that's prepaid & waiting for me!!!! How the hell does that make sense?!?!?! Avoid this place at all costs!!! read more

Donnelly's - An hour wait to pick up something prepaid......is this real life? - Uniforms Near Me - Cranston, Rhode Island

The previous reviews speak volumes about this business. Yet it seems to me the school departments are to be blame for making this the only business students can get their "UNIFORMS". Is truly a monopoly because every school around the area uses them. My question is WHY? Is it a Kickback? Someone has to be getting something back from this place. I have been waiting 3 months for uniforms I ordered back in August? Please don't tell me is because of the Covid situation because they have reviews dating back to 7-8 years with the same issues. Let's not even talk about their poor customer service!!! read more

Those people are so unprofessional and negligent . I ordered my son's uniforms in August 4 , 2022 guess what ? I never received the package and they put the responsibility on me to find it . I think the private schools should find another company for the job because those people are incompetent to do it . I am very frustrated and disappointed . read more

Try calling they don't answer their phones. Wanted to check on a status of a backorder and add to it. Extremely displeased read more

Terrible customer service in store. Extremely long wait times on hold on the phone. Inflexible and outdated policies. Promises on delivering goods by deadlines they cannot meet. If we had the option to go ANYWHERE else we would. read more

As a previous reviewer wrote, I'd give zero stars if I could- actually, make that negative stars. Donnelly's has taken so much money from families and they are unable to produce the product. We're waiting on over $600 worth of items that were ordered in July. My children look haggardly and unkempt going to school in old and frayed uniforms and there is nothing I nor the school can do. The rep doesn't respond to our principal, no one answers the phones, and the frustration level is BEYOND compare. Take your money and school's business elsewhere. This company is deplorable. read more

Andrea has no sympathy. She can't accept that the Woburn office did not properly communicate with a customer. She has chosen to make me as a customer feel like crap. My large order was picked up. I left not knowing I had missing items or back ordered. I got a voicemail towards the end of the school year that I needed to pick up. I thought they must have made a mistake and called the wrong person. I finally talked to someone in June saying it was my order from Sept. I told them I was going away this summer and couldn't pick up.They decided to cancel my order and not refund me.Andrea believes this is all my fault. She made it known that I am fully responsible and doesn't think Woburn is at fault so she won't take action. She said no one is higher than her except the owner and she wouldn't even get him on the matter. Instead, she thinks it was proper for me to lose my $95. Thanks Andrea. I hope this message gets relayed to the owner.She needs to have more empathy being in customer service. I gave them the benefit of the doubt during covid and my orders were back ordered for several months. I'm sorry Andrea that nothing can be done. I hope when your in need in your near future, someone will treat you nicer than the way you treated me. read more

Very horrible experience with a rude employee talking over me and trying to change my questions around.

Terrible customer service , horrible prices and unethical business practices. I ordered and paid for my daughters school uniforms from them but then the school changed their policy and now families have the option to purchase clothing from anywhere of their choosing as long as the clothing abides but the dress code policy. They refuse to process my order so I can pick up the clothes even though they've already been paid for and they won't issue a refund either. They are doing this to every family in this same situation so they can use it as leverage to try and get what they want from the school since they will no longer be the sole retailer for the schools clothing. read more

Is there a method to this madness? No transactions at the register until you take a number and wait!? So say you come in to do a return. You check in at the register and still have to take a number and wait. Totally wacky. This is set up just waiting for someone to fill this void of customer service. read more

Extremely poor customer service. I wish there was somewhere else to buy school uniforms. I ordered my daughter's uniform over a month ago and like many, it's on back order with no ETA for delivery to the store. What's worse is one item is ready for pick up but you have to schedule a time to pick it up and there are no available pick up times for the rest of the month. School starts tomorrow Sept 8th and Donnelly's will not make an exception for me to pick up the one available item. It's already paid for and my daughter doesn't need to try it on. I'm supposed to wait until October to pick up the item when it's sitting right there in their store. They are absolutely ridiculous and it should be brought to the media's attention. Something needs to change ASAP since RI's private schools use their services. read more

I walked in and at the check out desk there were two families ahead of me just standing and waiting. We must have stood with these familes and the families that came in after us for 8-10 minutes before an employee approached the line! She apologized to the first family and no other families. You get an order sheet and last years order which i found very helful. I then waited there for 10 minutes but at least my daughter was occupied by the books they offered. Our sales person rolled with my efficiency and got us in and out of the changing area. We then had to wait in line. It is a Saturday morning during their busy season and they only had one cash register open... just an fyi you can call and make payments on your account... they do get kudos for that! read more

Terrible terrible terrible service and business operation. Employees lack any type of organization and timeliness. Waiting to pick up an order that is both paid for and back ordered for weeks take an hour. This business lacks all the qualities of a reputable business and instead takes advantage of the fact that it's monopolized the uniform industry in RI and that the people they do business with are not the parents who purchase the uniforms but the schools. Would NEVER go back if I had a choice. Wish the schools who have signed up with them would read these reviews and find another company to do business with. I think if enough parents complain directly to the school maybe this business would get the message. read more

This must be the worst uniform place my daughter's school could've chose! Their service sucks won't help customers out. They need better customer service! I hate this place. Update so I received my order and of course it's incorrect! I paid for a purple tshirt with logo... well I don't see a logo! read more

Donnelly's is the uniform supplier for Bishop Feehan High School. I am required to buy uniforms from them by the school for my children. As an apparent monopoly in the area, they simply do not care about their captive customers' wants and needs. At this time of year, you cannot get them on the phone or by email. You cannot talk to them in person without an appointment. A week from now. I hate feeling like I have no recourse with this business. read more

I have been ordering from Donnelly's for over 8 years now. I have not visited the store myself- I have only ordered uniforms on- line and have delivery right to my home. I always get a discount and the quality of the clothing is top- rated. The order usually arrives within a few weeks and is neatly packaged with invoice. Customer service on phone very prompt and courteous and answer any questions. Rob is really nice! read more

Without question the worst customer service I have ever experienced. staff was extremely rude. Will never do business with them again. Use other companies. read more

Can I leave zero stars? I had to get new school uniforms for my three girls, so I made an appointment at the start of the summer (it was June-- I'm not exaggerating). We recognized the staff from the previous year--same as JB Pride who previously operated the Woburn shop. They were more surly than usual because they were learning a new computer system. But that's the time we had designated to order our uniforms, so we persevered, catching their many, many mistakes and moving along at their glacial pace. Fast forward many months, and we are still missing one fleece jacket. We are into fleece season, and my kids needs her jacket, so I follow up via email and phone many times. No response. Donnelly's, just because you sell the Catholic school uniforms doesn't mean your infallible like the Pope. You do actually have to answer customer queries. Well, I waited on hold for quite a while this morning and was finally able to cancel my remaining order-- WOOHOO! Stay clear of Donnelly's-- you can get everything you need from Land's End. I repeat: you are asking for misery if you spend your money here. read more

In business since 1926 and clearly hasn't adapted their process to meet the demands of this century. Arrived 15 minutes before they opened, 10 people ahead of us, and still waited over an hour to PICK UP an order already paid for! We had tried calling ahead the week before to make sure the order was ready but the extension just kept on ringing and ringing. How is this acceptable in any world? How does this company seem to have a monopoly over all school uniforms? Website is 7 years old and there is no "contact us" option or email address to file your complaints. I wonder why. Stay away! read more

Donnelly's, in addition to being over priced and unorganized, has the worst customer service around. I'm guessing this is because people are forced to shop there. Believe me, if I could go elsewhere, I would. And after today, I will do everything I can to convince my child's school to drop Donnelly's, because today, after trying to exchange the wrong shirt for the second time in a day, the person "helping" me got aggressive and stormed off the floor. I do not feel comfortable in the store or with the staff. Although we had a perfectly pleasant exchange this morning, when I had to return to this afternoon to exchange the same too small shirt -again- the woman got very defensive. She wouldn't let me finish a sentence and repeatedly asked me "didn't I remember our conversation this morning". She then accused me of yelling at her, which I did not do. A line was forming behind me, so I suggested I step to the side so she could help others. She said "oh no, they can wait" and continued to be very aggressive. I asked to speak to a manager, who came to assist me. While I was speaking to the manager, this woman came over and said no one wanted her to help them so she was going to the back. I tried to apologize for our miscommunication (even though I don't feel at fault), and she would not listen to me or look at me. She just continued to talk over me. I continued working with the manager. The woman came out from the back and asked another customer if they wanted help. That customer said they would prefer to work with someone else. The woman got aggressive again and yelled that she was going home. Again, I do not feel comfortable there. I am also uncomfortably knowing that woman has access to my private information. Avoid Donnelly's if you can. They are awful. read more

If there was a zero thats what it would be!! I went to Cranston to put my layaway on because we had no idea what was happening with school. The workers at Donnellys told me that if you need to cancel at all because of not going back to school no worries just call us and we will give you a refund of your $80 deposit. Well I called Donnellys today spoke with someone and she flat out told me no we are not giving refunds until we talk with Atlantis!! Funny thing is they NEVER said that when I was ordering them. Just like they were telling other parents keep tags on and u can return them and now they are turning down those parents!! So I asked to speak to a supervisor and this was at 12 pm and they close at 5pm. The rep said Andrea the supervisor will call you back before 5pm today. I said your sure right yes ill make sure of it. No phone call by 5pm!!! So I emailed them what happened and this is the response I get!! Sooo rude!! "Notice how you said"!! Sad that I have to explain to Peter my kids have underlying condition so they will be homeschooling if in school is an option! Thats none of his business! His staff shouldn't have lied and we wouldn't be in this mess now!!! read more

Donnelly's - Uniforms Near Me - Cranston, Rhode Island

Consistently untrue sizing in items and poor quality. This has been my experience. They immediately take funding from your accoun tand you wait inordinate amounts of time for shipping. When you finally receive the item it is poorly sewn and the measurements do not meet the specifications for the size the items is supposed to be. Poor quality control in place apparently read more

the worst customer service on the planet!!!! i am calling the bbb and making sure they are reported and hopefully shut down!!!

This place seriously needs to revise their service operation. I had to return two items ordered through my child's school. Knowing the place would be a madhouse in August and September, I waited until today (October) to make the the return. While it was not terribly busy today, I had to take a number and wait as if I was making a purchase. It took over half an hour to simply return two items. Having had to deal with them for going on 11 years, I actually felt like I was getting out easy in only half an hour. There has to be a simpler way. read more

If I could give zero stars I would. This place has the worst customer service. Even on the managerial level. They don't seem to try to strive to satisfy customers. read more

Good luck with connecting to a customer service representative. Horrible ordering process and very expensive if you can get your uniforms elsewhere you are better off. read more

I have been purchasing uniforms at Donnelly's for the last eight years and once again they have gone above and beyond my expectations ! There was a little issue with sizing and i can't say enough about the two ladies who assisted us, Ashely and Nadine, i usually deal with Karen, because she is familiar with my plus size daughters issues with sizing, but these two employees are top notch as well ! Thank You Donnelly's for having such knowledgeable, caring and professional employees ! All three are an asset to your company ! They made this year as pleasurable as all the rest ! Sincerely, Renee Loiselle read more

Worst customer service in the world. Order online and pay. Still had to wait more than an hour just to pick something up. If this company had competition it would be out of business!! read more

If I could rate this place a negative 10 then I would! It's a horrible process! I don't know why I bothered to order online. When you show up for pickup you still have to check in be given a number and then the eternal wait begins until your number is called just to pick something up you've already ordered and paid for! This place SUCKS!!!! wish i had another choice! read more

10 days ago, I ordered a sweatshirt for my son and made the grave error of saying I'd pick it up. Last year, I ordered my daughter's uniforms here and we were able to wait 20 minutes and take everything home the same day. So I assumed 1 sweatshirt would be a painless process. When I hadn't heard from the store, I called to see if the sweatshirt was ready and was told that it was. When I got to the store there was a line to "check in." I finally got a number and then had to wait some more. When my number was called, I ... waited some more. I've now been at this store for 35 minutes to pick up 1 sweatshirt that I ordered 10 days ago. But I get to do it all again because -- you guessed it -- the sweatshirt actually won't be ready for a week! read more

I agree with other reviewers that I wish I could give negative stars. What a racket they have going! Not only do you have to wait an eternity just to be waited on, but then the cashier has to manually enter every item number in an embarrassingly outdated and slow computer system. With all the money this family business is taking in, you'd think they would invest in a more efficient and customer friendly system. I have good friends in NY who have a similar business. Believe me, I will do all I can to get them up here For now, I encourage all parents to complain to your schools. read more

Terrible experience. Slumloard of clothing. Went to pick up my child's clothing, so glad I didn't have it delivered, everything wrong except the tie. It was complete incompetence, from the measurements at the school, to the pick up. The feeling of being at the DMV was discusting. Completely shower worthy after finally leaving. I have only experienced such gross incompetence one other time, sleepys mattresses. This was worse. The staff had no clue as how to properly and efficiently help the public. Obvesley a trickle down effect learned from the owner. I feel for anyone who has yet to go through this, with this embarrassment of a company. Due to the lack of organization, structure, and pride in effiency I can only assume this is a hand me down company. I will never return nor contribute another penny of my hard earned money to this company or its owner. I will find a way around it. I sincerely hope this company is sold to a competent new owner, or simply goes out of business. So sorry if once again you need to go there for anything. read more

I also wish I could give negative stars. I placed an order in advance, and went into the store just to pick it up and pay for it. I had to wait in that hellhole for over an hour for someone to retrieve my box and let me pay for it. People who had to be fitted were done before me. There really needs to be a better system for orders that are already ready. They could get those people out of the store and cut down on the crowds. The clothes are ugly, over-priced and do not fit well. Unfortunately, they have a monopoly on the school uniform business. There really needs to be a better option. read more