Positives: quality product and wide selection Negatives:…read more disorganized and highly inefficient process for ordering, receiving and paying for the products I pre-ordered in spring and picked up towards end of summer to insure proper sizing only to have to wait for a hour to receive my daughter's uniforms. There are too many steps in the process- 1) check-in (after waiting in long line), 2) wait for someone to retrieve your order (20 min wait) and 3) pay for items (after waiting again in line). Seems to me they could get this down to a shorter process and have one line for people who pre-ordered with the filled-orders right there where you check-in and then pay there as well.

I would give zero stars if allowed. It took 6 weeks to receive an incorrect uniform order for my…read morechild. There was no apology for the incorrect shipment, a tedious refund process, and I had to reorder and have waited another 6 weeks with no update and no order received. During this time my child has been missing an essential uniform component, and I have no other options but to "wait for their manufacturer" to ship the item to them, so they can ship it to me. The entire business model makes no sense. ​

I was warned by work "this is why we have a boot truck come". i don't think i've EVER left a bad…read morereview as everyone has an off day, or a bad employee. but the warwick location has REAL problems. LARGE employers recommend NOT going there. I had to call corporate to resolve an issue and they even acknowledged that the Warwick store was known to refuse valid returns. I lose all credibility as i got angry and was rude... maybe very. lol I was just blown away at how rude and dismissive this women was. She probably does a great job otherwise? but customer service is a real problem there and has been for quite some time. it seems EVERYONE has a story. Too bad, as they have a great selection, decent prices and a great warranty (if you fight for it)

Lady by the name Liss Cabral Does not know hot to handle costumers and always has an attitude, i…read morefeel mistreated by the way she acts and I rarely want to go because of her treatments whenever she's there.

Custom ordered a sweater for work and added embroidery. The price points were pretty good and the…read moreitem didn't take forever to be done. I did love they have the option to do in store pick up which saves you on spending money on shipping. I went in store to pick up my item. The girls at the counter were very helpful. Very nice and was warmly greeted as well. My only mistake was I didn't look at my item before I left the store and unfortunately there was something not so cleanly in the pocket of my what was supposed to be brand new sweater. Now I know mistakes happen so I did call the store spoke with somebody in management and they said somebody would call me right back which they did. And I believe the manager at the warehouse called me a back apologized and took care of the situation, very quickly very rapidly and very professionally. Personally, I know things happen so I feel like the customer service to fix the issue to rectify this was top-tier and I was very appreciative of how fast they got me my new product. If that little situation hadn't had happened, I would've gave five stars. The jacket is beautiful and the embroidery is also very nice. Thank you guys!

Being dragged here by my partner to grab some scrubs for work I was amazed at the large selection…read moreof both men and women uniforms along with shoes and accessories that every medical personnel would need. Though there were times they didn't have sizes for him he was able to find some of what he needed but comparing prices I can understand why larger corporation like Walmart are covering more sales in everything. They are experts in their field and have a price to match that makes me lean toward Walmart or online. They do honor and give discounts to medical staff just make sure you work for a common agency and bring your badge to eliminate any headache at check out. With a location in CT and the main branch in RI you can drive out here to get what you need or you can find what you want and purchase it cheaper elsewhere.

Inflated prices compared to Trippis in Shrewsberry and online stores they are very expensive and…read morethe people they hire are very rude I don't think they want to make any sales screw them give my business else where. Rip offs

Horrible customer service. They would not honor their own receipt, and return the pants I purchased…read morewith them. There was nothing wrong with the transaction, the return fit under the parameters of their policy. They just didn't want to do it. I was made to feel like a liar and I will never be back. I would rate this a 0 if I could.

The only firearm I own is a Bug-A-Salt rifle, but they still managed to sell me an appropriate…read morelaser sight that improves my aim 1000%! Awesome local business, friendly staff, and lots of great stuff.

Store used to be a true surplus store with lots of good mid-price, mid-tier preparedness gear and…read moresupplies. Since becoming licensed as a firearms dealer, that has become 99.9999999% of their focus, leaving a lot of customers behind. it's a shame as they used to be a really good surplus store ... now they're just another gun store with a few remnants of their old inventory left.

I needed to match embroidery from one garment to another. They were able to provide that service in…read moreabout a week. I think it was like $11 or something. Overall I was happy with the speed, quality and customer service. They also do silk screening and appears to be a popular place, because it was busy when I went to pick up my item.

Fast, efficient service. They lettered a piece of clothing for me within 24 hours. I wish I had…read morethought to ask about the different types of print, as I am not good of the one chosen. But that is my fault.

Everything was as expected. The tux was on point and great service . I would go back for services…read moreagain. Money well spent!

Ordered tuxes on 8/30 and was told they'd reach out in 10 business days to schedule the fitting. 6…read moreweeks passed and we called multiple times. On one occasion, we were rudely told the tuxes were still not in. We tried again and again and they didn't answer, so we left a very concerned voicemail and was never called back. Store finally called 8 days before my wedding, by which point we went with plan B and told them we didn't need the tuxes anymore and they HUNG UP ON US. We called back and they said "they didn't have time to deal with it" and we'd have to come to the store to get the deposit back. Absolutely horrific customer service for what should have been an important part of the wedding experience.

We have been ordering T-Shirts for all of our employees from ECE for years now…read more They always have good quality shirts at good pricing and the screen printing has always been great quality. We have also ordered embroidered hats and jackets and were very happy with the quality. Connie even delivers our large orders right to the office! I would highly recommend them for any apparel needs.

Here at Independent Plumbing and heating we have been using east coast embroidery for years…read more Despite the ownership change they have stayed professional and high quality through the transition. Whether it's a jacket, shirt, or hoodie the work is always excellent, and uniform. We will continue to use them for all of the companies clothing needs in the future.

I love the REI in Garden City. Every employee, literally everyone, is so kind and helpful. They are…read morewilling to go the extra mile and never seem "bothered". REI has great outdoor brands and a decent selection. Prices range and things can be on the higher-end but it's no more expensive than the manufactures sites. I also appreciate that as a member I get perks like cash back, extended returns, etc.

Still five stars. We came in looking for a number of things. Kind of a scouting mission. REI has…read moreplenty to offer for hiking, camping, biking, kayaking, and more. We are looking for, among other things, a smaller tent (ours is huge) that we can easily lug around with us and REI has a large selection. We signed up for their membership several years ago. Just tell them your phone number when making a purchase and you get credit for the purchase. We picked up a UV protective t-shirt as a gift for someone. It was reasonably priced imho, very soft and moisture wicking. Brilliant. I should probably get myself one too. BTW, the company no longer offers bags. None. So bring a reusable bag if you plan to shop here. It's just another way to reduce waste and be a good steward. Some of the prices can be high, but not everything. They sell Patagonia which is an expensive brand, as well as other, more moderately priced items. You just have to know what you want and what you are willing to pay. If you check out the bulletin board upstairs, they offer guided excursions that look really fun. I check out their selection of hiking poles as I am looking to buy some. Everything from really reasonable basic models to foldable, light weight pricey models. So you have options. They have pet items. Personal care items. Clothes and shoes are upstairs. So many types of water bottles. Camping items for both the thru-hiker and the car-camper. Check them out. They are a good resource and the staff are friendly and happy to assist.