Absolutely terrible service department. My 2018 Chevy Silverado was having an issue. I brought it…read morein to have it diagnosed and they quoted me $13,000 for a new transmission and new brakes. I changed the brakes myself and brought the truck to B&N transmission. They told me that the transmission is perfectly fine and told me that all I needed was a new set of spark plugs do to a missfireing problem in Cylinder 3. Do not get service here... go to a regular mechanic or a specialist. they will try to oversell.

We dealt with our salesman Jeff Lalonde who made our new car shopping experience amazing. Very…read moreknowledgeable and pressure free which is so refreshing to find in a car dealership. He was always available to answer questions and provided excellent customer service. Ali in financing was incredible and very knowledgeable making financing easier. Highly recommend this dealership! They make you feel like family, not just a sales transaction.

Dealing with the people at Bean Chevrolet is a great experience. Everyone is friendly and…read moreprofessional and they all go the extra mile to make sure you're a happy customer, especially sales associate Andre Roy. Before going to Bean GMC I dealt with two other dealerships in Ottawa trying to buy a new or low mileage SUV. Beans is heads above anyone else in terms of honesty, customer service and knowledge. I highly recommend this business.

From the owner: At Bean Chevrolet Buick GMC Ltd. , we cater to your every automotive need! From new and used car…read moresales to all types of servicing and collision repair. Our friendly, knowledgeable and professional staff provides the best customer service possible, proudly serving Carleton Place, Almonte, Mississippi Mills and beyond! We maintain an extensive inventory of Chevrolet, Buick and GMC new cars, trucks, and SUV's, including our best sellers; the Silverado and the Sierra trucks. We also give top dollar for your trades and have a wide selection of used vehicles for all your driving needs. We look forward to serving you!

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

We had a very disappointing experience with this location. Specifically Dmytro Khonko…read more We were in the market to buy a used vehicle and in speaking with Dmytro he told us he had exactly what we needed. We told him we weren't interested in any extended warranties because previously in the past we had gotten burned with the People's choice warranty and we just weren't interested in going down that road again. He said he totally understood and wouldn't pressure us into taking anything that we didn't want. When the paperwork arrived, we noticed that there was an additional $300 charge for ECP. When I called him to inquire what this was about, he said it was an extended coverage that was mandatory and we didn't have an option to remove it. It covered us for tires for 12 months So I googled this and it clearly said that it was illegal to force anybody to take this ad on and that it was a common practice for high pressure sales tactics to add it on without the option of removing it which is illegal in the province of Ontario. So I emailed Dymtro to clarify and he responded that it was mandatory. I did not have an option to remove it and I had to proceed as the contract was laid out. At this point I know that he's lying to me which is extremely disappointing. So I contacted the general manager of Toyota who said in fact this is illegal and that this shouldn't have happened and that he would take it off but continue to give us the extended coverage which was nice, but obviously intended as placation. At this point there was a violation of our trust and it's very difficult to make a recommendation for a company that employs somebody who would outright lie and double down on the fact that he was being untruthful with add-ons and charges. If you've been charged for this ECP and were lied to that this was mandatory I strongly encourage you to speak up and let other consumers know. This lie was so brazen that it is abundantly clear it's not the first time. I'm adding the written proof. The sheer audacity makes me absolutely livid.

Tried to get a quote over the phone. Provided all info and framework to be able to present…read moresomething back to me. Was looking to buy 2 new vehicles. Ghosted by salesman. Never got a follow up. Never seemed motivated to work with me. Funny way to run a business 2 new vehicles ordered from a different dealer.

I have done business with a few different Dodge, Jeep, Chrysler, Fiat dealers in the Greater Ottawa…read moreand QC region to establish who I want to be my primary dealer service center. I can tell you hands down Capital Dodge is my dealer of choice and should be yours too. It can be difficult to replicate a noise problem, but the team of Capital Dodge (Thank you Ryan Rodney & Isaiah) they really took the time to listen to my challenge and did everything they could to find and isolate what my problem was. With their savvy diagnostic equipment and great technicians, they were able to pin it down and provide the solution. I was greatful for them having the knowledge, know how and equipment to get it done... Recently paid another visit working with Kyra there. She is extremely knowledgeable and knows her stuff. She is a great listener and understands your needs. Once again, the team was very focused on a solution and not just throw parts at a problem and if an item can be repaired without unnecessary replacement, they do it. They understand we are all in times of minimizing expenses. Don't lose time going else where to someone that may not know your vehicle and pay for unnecessary repairs. I will be back to see when the need arises! Put your trust in Capital Dodge, like I have.

I have done business with a few different Dodge, Jeep, Chrysler, Fiat dealers in the Greater Ottawa…read moreand QC region to establish who I want to be my primary dealer service center. I can tell you hands down Capital Dodge is my dealer of choice and should be yours too. It can be difficult to replicate a noise problem, but the team of Capital Dodge (Thank you Ryan Rodney & Isaiah) they really took the time to listen to my challenge and did everything they could to find and isolate what my problem was. With their savvy diagnostic equipment and great technicians, they were able to pin it down and provide the solution. I was greatful for them having the knowledge, know how and equipment to get it done... Don't lose time going else where to someone that may not know your vehicle and pay unnecessary repairs. Put your trust in Capital Dodge, like I have. I will be back!

If / when you are in the market for a new car, whether it's brand new or second hand and new to…read moreyou, this is a good area to get a wide variety of choice to compare. Although, to be sure - pity the guy that's a car salesman! It's a tough business to be in. Still, there are various brands stuffed into this area: Honda; Toyota; and the conglomerate of Capital Dodge/Chrysler/Jeep; Hyundai; Volkswagen; Mazda; another conglomerate of Myers Buick/GMC/Corvettes; and so many more. This car park has easy access to the highway (417), and there's lots of shopping around here, so if car shopping makes you hungry (like, depressed so eat it off, or get a stiff drink), you'll have lots of choices. Or buy a big car with a huge trunk and go shopping at the Tanger Outlet mall, which is also very close by. Good luck with the choices. Take several test drives (we did!) and take your time to make the best choice for you.

I strongly advise others to avoid purchasing a car from Car On…read more I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car.

** BEWARE OF CAR-ON AUTO SALES **…read more I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

I bought a Honda CBR250 from them in April. They were professional from door to door. The purchase…read moreprocess was straight forward and explained quite well. I would have given them 5 stars if they did not damage the bike during its first servicing this month. They are, as of now, ordering the parts to replace the damaged ones.

I highly recommend Ryan G. This wonderful young man was kind, professional, respectful, articulate,…read moreknowledgeable, and most of all, genuine. If you are looking to purchase please ask for him. He will treat you well!