1. Kanata Toyota

0

Kanata, ON

Cancel

Open app

Search

Kanata Toyota

2.5 (12 reviews)
Closed • Closed

Services - Kanata Toyota

Auto loan

Kanata Toyota Photos

You might also consider

Recommended Reviews - Kanata Toyota

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

4 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 1

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of S A.
0
1
0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

You might also consider

Verify this business for free

People searched for Car Dealers 488 times last month within 15 miles of this business.

Verify this business

Approval Genie - Jesse is the one to see if you need a car he puts you at ease  thank you Jesse  he's  like part of the family

Approval Genie

(3 reviews)

Dylan Sousa convinced me with pressure to sign for a high mileage car i never got to see with high…read moremonthly payments, TWO days after signing before even seeing the car I messaged him and said now that i consider the insurance i'm eligible for with that car I really can't afford the payments and will not move forward because I genuinely can't and he threatened to sue me instead of accommodating me. Saying his manager would say the same, they've already brought the car and got it safetied. The car was in Scarborough, I messaged him at early morning two days later i believe they're even lying about that unless they're also finding a sleazy way to pass safety quickly. Do not trust them!! Can't take no for an answer even before this, I should've noticed earlier. Keep in mind with monthly and insurance i'd be paying $900 A MONTH, would you make anyone take that kind of deal for a car with 150k mileage?? Also he misrepresented a lot of things, didn't mention what trading in the car would look like in a year but said i should be confident I can and get a new car, didn't explain what the warranty covers just "everything" didn't say the price of it, again I haven't even seen the car so i'm sure there's more. He also placed my first payment date a day after i'd be able to see the vehicle for the first time and wrote a false delivery date which won't be needed now Don't visit here !

The only place you should ever buy a car!!…read more I want to say thanks to Rob for educating me on my credit profile and helping me get into a much better car. I was very impressed by the level of customer service I received from such a small dealer. I also want to say that I have met the mechanic they exclusively use for all their cars and was very excited to see how picky he is. The dealer has been great and and taking care of everything just like they should without any arguments. Thanks Approval Genie !!

Tony Graham Toyota - Free coffee, tea and water. Tastes like A.L. Van Houtte coffee ;)

Tony Graham Toyota

(19 reviews)

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

TLDR: They ordered the wrong car and owned up to their mistake but provided minimal compensation in…read morereturn for six months of wasted time. Almost six months ago, I ordered a Toyota RAV4 Plug-in Hybrid (PHEV). I provided Parvir the build link from their website which shows the exact model I wanted and put $500 down for the order. In July, I received an update stating that the car should arrive between September 16-26. Everything looked good for the moment. August 16 I reached out asking for the VIN number or at least the more accurate date of the delivery. That was the day I got introduced to their AI assistant, "Emma". Unfortunately, the AI was quite a frustration. It constantly sent unnecessary texts, first mentioning the wrong car (2025 XLE instead of the 2026 XSE). It included information in its responses I had told it about their people and it though I meant me (I told them they didn't have to worry about working outside of their hours which a few messages later it said that "don't worry about responding outside our hours") On September 22, I visited the dealership and was told my vehicle had arrived. I was asked to wire my down payment immediately so I could take delivery within a few days, which I did. The next day, I got the bill of sale and saw that $2,500 government rebate for plug-in hybrids was not included. When I asked about it, I was told that the rebate was applicable to plug-in hybrids, but I had ordered a regular hybrid. I provided the proof which included both the original email and link to the build on their website and the credit application which listed the car as a plug in hybrid the dealership did admit it was their mistake. Their solution? A $500 discount on an additional $2500 rust-proofing package. I was also told it could be several more months before the correct vehicle would arrive. Because I had been repeatedly told my vehicle was arriving and was even told it was on-site and nearly ready for pickup, I had already booked a non-refundable trip. I asked for a loaner or for them to cover a rental due to their error. They refused both. At that point, I decided to cancel the order entirely. The most frustrating part is that after nearly six months of waiting, I would have had my vehicle by now if the correct one had been ordered in the first place. Since I had to cancel my order they messaged me a few times. Originally inquiring about other cars again. Then telling me a manager would call me to discuss their failures. That was a week ago and several messages assuring me a manager would call. No call. At every turn they have failed and let me down. I cant recommend a place less than here.

Kanata Toyota - car_dealers - Updated November 2026

Loading...
Loading...
Loading...