Dale came out on a holiday weekend and on the holiday itself (Labor Day) to clean our flue and…read moreallow us to get our hot water heater turned on. He worked quickly and efficiently and got a garbage bag full of debris out of the chimney. He was even super nice to our dog and was so kind, despite working on his day off.

Dale is as good as it gets: dependable, fair, competent and friendlyread more

We purchased a new pellet stove and had it installed this week. Working with the team at McKenney…read moreHearth & Home was a wonderful experience from start to finish. Their team is very friendly and highly knowledgeable, they treated us with care from the first interaction. We received product guidance, trustworthy recommendations, prompt service, fair pricing, and reliable responsiveness each step of the way. The cherry on top is our warm, beautifully installed stove. We're so warm & cozy tonight. Thank you so much for your care and professionalism! It's refreshing.

My wife and I were first time wood stove shoppers and after checking out the other "best" stove…read moreshops we tried McKenny's. What a difference. Both Dave and Nora, the owners, were super friendly and helpful. Whereas the other places treated us as though we should already know what we needed and were less than helpful in answering our questions Nora went above and beyond in taking the time to walk us through everything we would need to know about purchasing and installing a stove. Additionally, we expected we couldn't get an installation until early spring since it was already late November. On the contrary...they said we could likely have it up and running before Christmas! And they were right. They recommended an outside contractor to install the stove and chimney, James French of JMF Chimney Service, and he showed up on time and did a professional job and we were inspected and up and running a week before Christmas. Definitely recommend you check them out for superior and friendly service. Pierre R.

My last review was incorrect. I saw more pictures and it was my roof. I don't know what else to…read moresay. I need more letters. Lalala, eeeekkkkk.

Our installation went so well our neighbors asked for a referral and they are here today working on…read moretheir new chimney!

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

They came to give a quote and said it was an easy job. I waited and waited then no quote…read more Finally I emailed and called then said the tech "didn't feel like doing the job". ?? Incredible level of unprofessionalism.

NE Chimney Sweeps gave me an estimate for repairs to my fireplace. After waiting a few months for…read morethe parts to arrive, I started calling the office to find out when the work could be done. The office worker took messages but no one ever called back. After waiting over a year, I have since had work by another mason.

We had a great experience with these folks. From guiding us to the right stove for our cabin…read more(smaller and lees expensive than the one we had selected), to the install and follow-up to make a minor adjustment. They came when they said they would, charged what they told us up front, and were very pleasant to work with.

They did an excellent job replacing my roof, professional and easy to work with, certainteed…read moreshingles are the best, great pricing, great clean up afterwards.

These people communicate well, are fast and efficient, knew to use the right type of flashing on my…read morechimney. Also, they cleaned up and you'd never know they were there. Getting money back on my estimate because they didn't need to do as much as they thought. Trustworthy and nice. They worked their butts off from dawn to dusk.

We were having problems with smoke in house after lighting our wood stove making it unusable. We…read morecalled Mike and he came over almost immediately. The chimney had totally clogged. He gave us a price quote and was able to solve the problem quickly. He even Charged us less than the original quote. We highly recommend Mike Dhembe and will be bringing him back in the spring.

From the owner: Your Safety is our Business…read more Mike Dhembe Chimney Sweep Service provides professional Chimney Cleaning, Restoration and Building Services in the Greater Southbridge, MA area. Mike Dhembe Chimney Sweep Service is a member of the Massachusetts Chimney Sweep Guild and CSIA (Chimney Sweep Institute of America) Certified. We are Licensed (CSL # 064154), Insured and Certified. Mike Dhembe adheres to rigorous standards; we are neat, clean and will leave no mess, only a clean, safe chimney and fireplace system. Mike Dhembe Chimney Sweep Services provides Chimney Cleaning, Waterproofing, Chimney Caps, and Stainless Steel Chimney Relining Systems. We provide safe, reliable venting for Gas, Oil and wood fuels.Like most things, your chimney needs regular maintenance to keep working properly and safely. The National Fire Protection Assoc. Code 211 states; Chimneys, fireplaces and vents shall be inspected at least once a year. Connectors, spark arrestors, clean outs and tee fittings connected to chimneys for oil, gas, wood, coal or pellet venting systems, shall be inspected at least once a year for soundness and deposits. Cleaning, maintenance and repairs shall be done if necessary.

I highly recommend The Fireplace in Watley, MA if you are looking to purchase a wood stove. Doug…read morecame out to home as a courtesy to measure my existing fireplace to make sure of the dimensions. Wendy was super helpful when I came to visit and pick out a model. Installation went very well and when a part of the handle came loose a few month later, they were extremely responsive and came out to fix it quickly. All around amazing customer service!

Great selection of quality products, nice folks. Look elsewhere for post-installation suppport.read more

Peter is the best! Super responsive, incredibly knowledgeable, and does excellent work. So grateful…read moreto have him taking care of our propane hearth for us!!!

Fantastic, awesome, professional, friendly, helpful, timely, courteous--I could go on. Peter/PGL…read morewas recommended to me by another professional so I called him up to rebuild my Vermont Castings Vigilant II woodstove. He spent time with me up front helping to figure out what parts I needed (ordered them from Woodman's Parts Plus up in NH--also awesome), and was super helpful and great to deal with. When time time came for the repair he showed up on time (masked), did fantastic work, used a drop cloth and was very neat, and got our stove all ship shape. I would highly recommend Peter/PGL. Thanks, Peter!