I placed an order at 1:46pm and each time I checked the status of my order it had not been picked up. The lady answering the phone was nasty as well. My food should have been here at 2:21pm and it is almost 3:21pm. No food, no service just pitiful. read more

I don't know what it is about this place- sure, it's not the best pizza i've ever had in my life- or maybeeeee, is it? I dig what they do- thin flaky cracker crust type pizza with a great variety of toppings. I sometimes find myself craving this place even though we have great GREAT pizza where I live in R.I.- it just hits different and I love it! Delicious wings too! *I usually ordered ahead for pickup and they do have some special deals via email if you signup. Service was always fast and friendly! read more

I just paid $37.00 for two of the worst pizzas I have ever gotten from this place. they were both very dry and cold. plus the bottom was almost burnt and the vegetables didn't look fresh. That is the last one I will order from them. read more

Always great thin crust pizza! Love the small slices it's cut into. The pepperoni and hot honey are great.

Forty minutes after stated delivery time had passed, I attempted to call Donatos three times over the course of 20 minutes. The first two times, someone picked up, then the line immediately disconnected. On the third time, a male with a bad attitude answered, 'We are not accepting orders, we are not taking orders, so stop calling.' and abruptly hung up. Surprisingly, the pizza did arrive - 1 1/2 hours after the delivery time given in the order confirmation. read more

I ordered double cheese, tomato, and green pepper. There wasn't enough toppings and many of the slices had one topping or the other. When I walked in the guy at the front counter, walked out with his girlfriend didn't check out clock out, and the girl in the back had to come up after I yelled for her, and she was incredulous that he had left the counter unattended. read more

Poor service, had to wait on pizza ordered a while ago. The food tasted terrible and the pizza was undercooked. They didn't even give us the correct pizza. The inside of the shop looked clean at least read more

Donatos Pizza - Pizza was undercooked and they didn't even give us the correct pizza. It tastes terrible as well - Pizza Near Me - Shaker Heights, Ohio

The pizza is good. But for delivery, do NOT order directly from Donatos. They just use DoorDash and have no idea when you will get your food, and they charge you $5 delivery fee for the privilege I was on hold 30 minutes to find out my pizza would be an hour late. Will not repeat. Just order thru Uber Eats etc. read more

Haven't had Donatos in several years but gave them a shot on this catering order... big mistake! Chose em for their variety of options since it was a business luncheon with little idea what they wanted. Ordered for 14 people. Placed it online the day before, called to confirm it too. Showed up exactly when it was to be picked up @ 11:45, so it shoulda been all ready or hitting the window. After minor confusion w/ our bill we paid & I reminded her our order was slated for 4 mins ago. No reply & she goes to the back. Minute later comes out to answer phone, take a couple orders of ppl behind us, and hand out some to-go's. I ask her again, she says lemme check. Now it's been 10 mins.. comes out w salads. Above sequence repeats and I then I say you forgot my order right!? She replies only with "it'll be like 10 mins for the pizzas" as she hands us chicken, meatballs & cookies. Now I'm losing my mind! No explanation, no sorry. As soon as I raise my voice & people in line hear the issue & start leaving.. all of a sudden she says they had a big order ahead of mine that was important and offers to take some undisclosed amount off the bill later in day when it slows. Got the rest of food 25 minutes after the pick up time. I had to call my client and apologize profusely for holding up their meeting; but no apology from Donatos. Food tasted ok, least it was fresh, but salad was skimpy and boneless wings were smaller than nuggets.. pretty laughable. Of course worst customer service imaginable! read more

Donatos Pizza - Screwed us over for a catering event. 25 mins late. - Pizza Near Me - Shaker Heights, Ohio

I'm giving them 2 stars because the pizza is good. But seriously bad attitude, can't get an order right, the employees are obvious high (one smoking a joint right out front) and they just do not care. I ordered papa John's after dealing with them tonight and their app and website do not work for ordering read more

Order quoted for a 9:00 delivery, but did not show up for more than an hour afterwards. Called the Hudson location when order was so late, and restaurant promised the order would be delivered in less than 15 minutes, which proved to be nothing but a lie. The pizza actually NEVER showed up. Donatos uses DoorDash for their delivery and they changed drivers on us four times. Avoid the Hudson Donatos location! Frustration awaits. read more

I ordered the Ultimate 5 cheese pizza, well done, with light sauce for delivery. I stated the item twice after the woman on the phone asked if I wanted the BBQ Bacon Pizza without prompt. After correcting her I gave my cell phone number and address and received an estimated 20-30 minute wait time. called after 40 minutes and was told my delivery would be arriving soon. The delivery took nearly an hour to reach my stated address. The driver said he'd tried to call, but it didn't go through. I realized after the driver left that the reason it took so long was because the cashier input my phone number incorrectly, with the wrong city and zipcode (Beachwood 44122 instead of University Heights 44118). Additionally the pizza was not what I'd ordered. The ticket read "BBQ Bacon" which by this time was barley even warm. The bacon was in large burned slices, with way too much bbq sauce that reminded me of my campus dining hall experience (see photos). I called a third time to complain of the mix up and asked for a full refund, which they would not agree to because the ticket matched what was in the box. Despite not being what I ordered, they assured me it could not be wrong on their part. They sent me a new pizza instead which took an additional 47 minutes to arrive at nearly room temp. I asked this driver about a possible refund for the $5 price difference between what I ordered and what I was charged for he said it would be applied to a credit toward my next order, to which I said there would be no next order. read more

Donatos Pizza - A burned BBQ Bacon Pizza. - Pizza Near Me - Shaker Heights, Ohio

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This was my first time trying pickles on a pizza and I was surprised at how well they went with the hot chicken and ranch. The pizza was a little cold after take out but overall great taste! read more

Donatos Pizza - a pizza in a cardboard box - Pizza Near Me - Shaker Heights, Ohio

Great place. Great pizza. Great management. Extremely poor and offensive front desk employee. Donatos has been a long time favorite for 20 years. I order pizza usually from this Donatos about twice per month. The management has always been very responsive and has been quick to make amends for late deliveries because of weather conditions; However after dealing with a young lady at the counter, I will never order from this location again. The young lady was attempting to explain a customer credit due to a payment mistakenly applied to what should have been a free pizza. The issue escalated when the employee attempted to explain what happened but clearly did not know the difference between a credit and a debit. The more she attempted to explain basic accounting, the more cloudy and confused her explanation became. She became disrespectful when I asked questions to clarify her understanding. It was not until management got involved that a clear explanation was provided. read more

$20 for maybe the worst pizza I've had in years. Tasted like they threw an old pie back in the oven. Not nearly worth the price.

their pizza tastes best and fast friendly I believe they make best pizza and other side items they get our pizza just right everytime in good location we can call for delivery * read more

Today we ordered two personal pan pizzas around 3pm our estimated delivery time was 4:20pm.. well when 4:30 rolled around we still had no pizza we called and were advised by a worker that the driver should be pulling up any moment. 4:53pm rolls around and still no food. We call back and was told that the driver had just left the store.. now is that possible?? Now 5:05 and still no pizza. We just received an email advising our pizza had just left the store.. this is completely unacceptable! We are now almost 45 mins over the deliver time and have been lied to twice by the staff! Never again.. p.s. we live less then 15 mins away from the store.. Update: pizza finally arrived and what do you know.. it's cold!!! We called the store TWICE And the first time we were on hold forever and now they aren't even ANSWERING the phone.. you guys suck read more

Excellent pizza! I got the pepperoni duo and it was taste bud blowing yummy! Plenty of delicious pepperoni, lots of cheese, ample sauce on a perfect crust. I am a new devotee. I especially liked how they cut it up for a single person. The pieces were cut a little small for me I think. I also have to say the delivery guy was really nice. It's a local place so it's nice to support them. Oh yeah I got a big chocolate chip cookie which was absolutely killer! I'll be ordering again soon. read more

Many carry-out orders here over the years. Reliable for thin-crust pepperoni pizza served hot and on time. Nothing special beyond that.

First, I love Donatos pizza, and I grew up on it. BUT there is something terribly dysfunctional about this outlet on Van Aken. We have ordered ahead, told a half hour, we arrive on time and we are still waiting after an additional thirty minutes. We have ordered at the counter and had them not make our order after waiting and waiting, only to be told that they'll just be a few minutes. In all this waiting we have seen them give people partial orders, wrong orders. And what gets me is that I have never seen this happen at other outlets. Part of the problem is the set up, the wall of red glass prevents employees on the line from seeing if anyone is out in the lobby waiting. And it disconnects the two halves of the shop. Donatos Corporate, get rid on that wall of red glass!!! I hope that they get some management in to right the ship. In the meanwhile, be prepared for a longer than normal wait time, and check your order before you leave to make sure this outlet hasn't screwed up your order. read more

Good service really stands out to me! I've been eating Donatos since I was in college, I just love their crust. Everton has an off night and I happened to go in on one. I wasn't going to complain because it wasn't the usual quality I receive there. Happened to be out and recognized the young man that assisted me that day and told him about my experience. He laughed because I remembered him and called him the Donatos man! He then apologized and told me he would correct the problem and told me to come see him. That encounter could have went an entirely different way but it didn't. This is why I will continue to fill my hungry belly at this Donatos. Thanks Aaron! read more

This place should get one star. 45 minutes for a pizza and third time I'm told they are understaffed and that the district manager Joe won't let the employees give money back for pizza, only credits! Who the heck is corporate hiring? This is ridiculous. This location manager should be fired if she can't hire the amount of staff needed. Just a joke. Donatos you are eroding your brand with your hiring and business practices. read more

Managers should look like managers the appearances are horrible, the attitudes are bad, cussing is unacceptable, the way they treat their staff with customers present is disrespectful to customers, they need to be focused on better service, making a pleasant atmosphere for staff and customers, then they won't have to worry about mistakes made by workers because of their work ethics as managers. People wonder why the turnovers are high & why people dislike working at such places ~ business IS business and should be ran as such. Upper management must not care it's only about the cash for them and it definitely shows at Donatos in Shaker Hts Ohio read more

Garbage Food. Unsafe and Unclean place. They deliver the food without tape on the boxes and mess up every order read more

Donatos has a very rude staff... Just got off the phone with the white manager she was very rude and hung up on me... She told me if I wanted to talk to Cooperate to look it up line all because I asked a question about my order... She spoke very very loudly and very angry.... If this is how your going to treat customers you should not be working in this environment.... Before she could even hang the phone all the way up she was swearing...... This is unacceptable and it's not over until she apologize..... I will call cooperate everyday.... Matter of fact I am going to contact the news media.... My voice will be heard... I'm in the food industry as well and I would never talk to a customer the way she approached me read more

I've been getting pizza here for quite sometime it's great tasting pizza crust is not too thick ,and toppings are great . Try the wings excellent they cook them the right way a little crispy. There's a manager there named Darryl very customer oriented manager takes care of business . I had a limited break this evening and got my food prepared just in time and I made it back too work in time. The dining room is fabulous spacious take the kids order a pizza and sit in the nice dining area. Kudos Donatos read more

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This is a peculiar review. After recently having a very positive experience, the same pizza shop commits a colossal boo boo . I told others about Donatos. Having a party last Saturday, I called to have pizza for 50 people delivered. After hyming and hawing from a young lady, the phone was handed off to a young man. He told me that he couldn't deliver to my home. He told me that he couldn't deliver south of Emery which is 1000 feet from my home. This was angering and unforgivable! Let's leave it at that! read more

I'm a loyal Donato's customer, ordering delivery 1-2 a month from this location. Tonight, the delivery driver forgot to deliver our salad, understandable! When I called the store to check into the missing salad, the employee that answered the phone wasn't apologetic and said it would be 1:40hr or 2hrs before I could get a new salad and then asked if she'd like me to void my order and recharge it minus the salad or give me a credit. I felt that as a loyal customer, and there being an honest mistake, that the least the employee could do was be apologetic about the mistake and make some effort to right the wrong. Unfortunately the employee hung up on me instead. To say I'm disappointed is an understatement. I am not eager to order from Donato's or recommend them in the future due to this employee's actions. I'm sorry this experience has clouded our usual good experiences. read more

Ordered a meatball sub with marinara,pepper-jack cheese, black olives, and lettuce. Upon receiving my order via delivery my sub was boxed upside down and was not only missing marinara but also had the wrong cheese. I called the store to ask about my order and the person who answered claimed to be the "manager". He then proceeded to yell and not let me finish a sentence stating their meatball subs do not come with marinara.... I attempted to state my receipt in my email and in the app state marinara sauce. He continued to be irate and I asked for a refund to which he responded by hanging up on me. read more

I ordered a pizza for delivery tonight. The pizza arrived 30 minutes late and stone cold. This is the second chance I had given this location. The first time I tried them, I ordered for a pick up in the store. I waited 20 minutes past the time a pizza was supposed to be ready. There was no one in the store, no one cared. Next time I want a pizza I'll get up and go to Dewey's or a location joint. read more

The pizza was just okay. My girlfriend actually refused to eat it. The dough had a fermented taste that didn't sit well with her. It tasted like we had a pizza where the dough was sitting out all day. read more

I joined the rewards program to earn a free pizza on my birthday. this location won't honor it.. screw them.

I love Donatos. What I don't love is waiting an hour for my pizza to be delivered. I ordered at 2:15 and my pizza FINALLY arrived just a few minutes ago at 3:25. The app told me that it was scheduled to arrive at 2:42. At 2:52 I called the restaurant and was told the pizza was on its way. I called again at 3:02 and again at 3:17. Finally I insisted they tell me what was going on. I never got an explanation but was told that the delivery guy was pulling up, and was told not to pay the driver. He finally did, no apology but with a complaint that it was a "long ride". My apartment is 2.5 miles from the Shaker Heights location. The pizza was good but not worth the hour wait! read more

Been ordering from this Donato's for over 15 years, so I think I have more credibility than all the one-visit critics who had a hard time with the service or a delay in getting their pizza. This place is the best. The small, rectangular slices are genius. The taste has not changed at all in all the time I've been eating here. Doesn't matter if service can sometimes be slow. The delivery people are really nice and fast, and people who work there are cool. I would choose this stuff over basically any other fast food out there, maybe with the exception of Five Guys and the spicy chicken sandwich at Wendy's. Donato's is easily the finest chain pizza in existence and it's a shame they only have it in Cleveland. Praying they stay there for another 15 years. Thanks for everything. read more

We are long time customers of Donatos in Columbus and Grove City but this Donatos (Cleveland-Shaker Heights) tried to sell us a load of crap that their chicken wings will have a darker color because of how the skin cooks. The so called manager, the night of June 22, 2018, spoke over me when I was trying to explain to her how burnt the wings were and then snapped at me that it would like 45 minutes before they could get another order put to us. New manager needed at this store along with better cooks. read more

Donatos Pizza - Pizza Near Me - Shaker Heights, Ohio

Placed an order for delivery. Waited for 1.5 hours when I was told it would take 40 mins. When I called they told me they had to cancel!! WTF. Keith did not even offer a deal for the missed delivery! Very disappointed. I hope Donatos addresses this with this location. Very poor customer service. read more

Service was very slow. Two small pizzas, dining in. First one took one forever. Second one took two forevers. Had to appeal to the manager for a discount since no one else seemed to care. Pizza itself was good so +2 stars for that. read more

Have ordered delivery several times and they are always on time and the pizza is always delicious. It's is literally the same and constant every time. So glad when I moved back to Ohio and a donatos was so close to me. Forgot how good it really is. read more

Love going to this new, clean, modern store in the Van Aken shopping plaza. I'm a fan of Donato's thin crust pizzas and the quality from this store doesn't disappoint. read more

If leaving ZERO stars would have been an option that is what I would have chosen! Shaker Heights Donatos you get ZERO stars!! The manager on 11/23/19 @ approximately 10pm- until close that night stated on the phone that her name was "Shannon", she was extremely rude and hostile when answering the phone and speaking to me! I called because my extremely large order was never received! "Shannon" AKA manager- I asked Shannon why I never received my order she became very defensive and took a loud tone with me, was over talking me, she then proceeded to scream and curse at me telling me to call corporate, she then hung up the phone on me. I called the store back for over one hour most likely it was longer than that and each and every time I called I was either hung up on or placed on hold or passed off to another rude worker who hung up on me I believe there was a male who answered at one point and hung up on me as well. I will NEVER give Donatos my business again nor will I recommend them to anyone! I called the store back on 11/24/19 to ask for Joe (district manager) phone number and I was told that they do not know who their district manager is and they do not have any phone numbers. I had to call another Donatos store (Lakewood) and speak to one of there workers named Jeff who spoke to his manager Tatianna who said they would place a call to the district manager for me. I want to say thank you to Jeff as he is a great example of how customer service should be carried out with each and every customer!! Shaker Heights Donatos manager AKA "Shannon" needs to be held accountable for her actions! I just wonder how many other customers received the same POOR treatment as we did?! Shannon did not want to do her job or clearly does not know how to do her job, so my question is why is she still employed at Donatos?! With such rude and unprofessional employees at this location, I honestly am not sure how the store stays in business ?! read more