Nothing is consistent. We ordered at 5:30 for pick up and my husband just got it in his hands at 6:34. If you do not have the staff to get the job done then the owner of the franchise should be there working too. read more

Honestly the food wasn't terrible, but the customer service was awful. I understand how it is, I work as a restaurant manager and everybody has their days but the service I received I just can't see being justifiable. The guy at the pick-up window was very short and passive aggressive with me, when I walked up to him he said 'what do you want? Pickup? Dine in? What?' and then about 10-15 mins after I ordered I came back up to the window I asked the nice older woman if my order was done and he just came over and slapped it on the counter and immediately walked away all irritated saying nothing, it just felt very rude. Also some of the employees are hanging out the back with the door open smoking. Don't bother coming here unless you want to feel like you are burdening them for having to do their jobs. read more

The small, thin crust all pepperoni pizza I ordered delivered was very tasty and I loved the smaller pepperoni's they use to fill the top. I didn't really care for the way they sliced it, if it was square it would have been fine. It wasn't very hot when it was delivered (not that far away) but could have been due to grubhub. read more

Haven't been there in a while but have recently had it twice in the last few months. Really good. Only negative is the sausage was a little spicy for others eating it. read more

I'm not sure why this has so many bad reviews! When we visit out of town we always have to stop here, usually more than once! These guys here are always fast and friendly! They always have our order correct, it's fast and fresh every time! We love coming here and getting great pizza! read more

Donatos Pizza - Large pepperoni - Pizza Near Me - Akron, Ohio

I've given this place a few tries, but the customer service is what really makes me not want to come back. Here's my critiques broken up into several paragraphs; Employee Behavior: One of the managers (maybe even GM) is a middle aged lady that yells at the teen/young adult working the oven, counter, and drive-thru by himself, the past two times i've been there the same stocky hair-thinning bearded dude was there and when you walk in he just stares at you with a look almost like "you have some nerve coming in here". whenever him or a different employee decides to stop ignoring you at the counter, you have to talk first and they're almost always short with you (besides the young dude i mentioned). The bearded dude will either ignore you when you say "thank you" or will just make rude passive aggressive noises like "uh-huh" and kinda just presents himself as very stand-offish. Cleanliness: Albeit, the store doesn't always have a lot of people so it's easy to have a cluttered kitchen area but I've literally walked in a few months ago to a lady standing right in the middle behind the counter on her phone with a cigarette in her mouth which is just not a good look. there's also little bugs that'll fly around, and the oven tenders don't wear gloves. Plus, the thinning hair dude is not forced to wear a hairnet meanwhile he has locks of hairs exploding out the back of his hat. Food: The only reason I don't give this place a 1 star review is that the pizza is pretty good. HOWEVER, there has been times like last week where I ordered a pizza at 7:15pm, arrived at like 7:10pm and received a lukewarm pizza so who knows how long it was on the heater. Also, I got food there yesterday and they must of noticed that I had been waiting there longer than I should have (got my food like 6 minutes after the quote) because the kid pulled my pizza out of the oven too early leaving me with a not fully crisp thin crust thus making the sauce and cheese all messy. Overall, if you get delivery you'll probably have no complaints but if you intend on picking up, you may run into some lackluster business practices. read more

Donatos Pizza - cold pizza - Pizza Near Me - Akron, Ohio

Disappointing. It has been incredible in the past. Despite a couple of hiccups in their offerings, it was actually the quality of food that has suffered from time. Not sure what changed but this isn't the place it used to be even a year ago. read more

Had food from here delivered for a work meeting. A lot of it was dry and not very good to be honest..

Very disappointing as this pizza did not begin to live up to what I have come to expect from Donatos. Crust was soggy, not crisp. Sauce was bland. Maybe just a bad night? read more

This is the worst Donatos location ever. Hands down! I like their cauliflower crust, so my husband goes along with it and we order from Donatos. The last 5 times they have screwed up our order and I'm not talking about a minor detail. I mean when my husband orders a pepperoni pizza with light sauce they give him a cheese pizza with extra sauce and a very light bake. So light that the pizza is doughy in the middle. Things like that. And it's consistent. read more

We saw they had some new menu items that we really wanted to try. The atmosphere in the restaurant is nice and the staff is very friendly. I really enjoy their website and how easy it is to order and they really thought of all the options a customer would need when ordering. Today we tried an order of their wings with their hot chicken dry rub. The dry rub was really good not overly spicy but did give your lips a tingle. For our taste we wish the wings were crispy, they were a little rubbery from just being cooked in their pizza oven. Next we tried their garlic asiago cheese bread. It had good flavor and the cheese had a nice crispness to it. Also tried their hot chicken sub (hot chicken, pepper jack, jalapeno, dill pickles and ranch dressing). The sandwich was good all the flavors worked, the only down side was you could tell the chicken was previously frozen it had a rubbery texture. We Also tried their original pepperoni pizza, a white pizza with sausage and meatball, and their new hot chicken pizza. The pepperoni was great and I enjoyed their crispy thin crust. The white pizza was bland and dry. My favorite was the hot chicken pizza (hot chicken, pepper jack, jalapenos, dill pickles and ranch). Again the chicken had that rubbery texture but the spices were great and first time having pickles on a pizza and wow! It really works. I have to say they really do a good job and we would definitely order again. read more

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I don't go to pizza places often and after visiting here, I remembered why. The service was slow and there was only one server on duty the whole time I was there. They weren't that busy in the dining room, but they may have been busier with delivery and pick-up orders and that's why not much attention was paid to dine-in customers. The pizza was okay, but there are better pizza places around. With all the competition in this food market, you'd think they would go out of their way to make the dining experience better. Disappointed. read more

This is what Donatos calls a side salad... I just wanted a personal pizza and a side salad for lunch and I got less than a cup of lettuce, a couple tomatoes, no pepperoni, and no cheese. What happened to the salad? read more

Donatos Pizza - Donatos Italian side salad - Pizza Near Me - Akron, Ohio

Sometimes you get great and amazing pizza. Other times it is so bland and gross. Also the cinnamon bread is allllwwwayyysss burnt.

If I could give them ZERO stars I would. My office order's out almost every day. We each pay individually with our debit/credit cards individually with one deliver fee. We were told today that, Donatos Copley reduced the wages for their drivers so now the customers have to make up the difference by each order (five in all) pays the delivery charge. That is $10.00 in fees that goes to Donatos instead of $2.00. It has always been said that the driver does not get the delivery fee that goes to Donatos that's why we needed to add the tip on. NO MORE. The driver does not get a tip and Donatos Copley does not get our business. That's what happens when you become cheapskates. read more

The flavor was wonderful... I had a pizza with dell pickles, jalapenos, chicken, ranch and tasty pizza sauce. Overall it was great.

Hey Donatos your pizza tastes like a frisbee. When we went there they went to get my mom a salad instead they brought a large cheese pizza.

Pizza was decent quality - the "edgeless" pizza is an interesting concept but all-in-all, average. The dining experience was quite poor, to the point where we almost got up and left. Virtually no staff to support the diners as demonstrated by our need to get our own menus and not pay at the hostess station register but at the take-out window. This place is clearly an operation that places most of its emphasis on take-out. I say if you're going to so severely neglect the dining room, dont bother having one. We wont be back. read more

I love Donatos pizza! I typically order the Mariachi chicken or beef pizza. It comes with sour cream on the side. It is spicy and has lots of Jalapenos on it. I use the drive thru window or delivery. Both ways have always worked well. Also, I always use coupons because the prices are a bit higher than other places. They also have a very good harvest salad, the Big Don sub, and pepperoni pizza. read more

Amazing pizza. The delivery is always speedy and the order has never been wrong. Always satisfied with their customer service. Great pizza place! read more

I love Donatos Pizza and I'm disappointed they left Medina. Now if I want an order delivered to my house it's too far out of their driving range. It's just an inconvenient drive there and back, but hey, if you enjoy their pizza enough I guess you won't mind the drive. The pizza is excellente, I usually get the three cheese pizza thin crust. Not a lot of people enjoy Donatos for some reason, I guess it's very unique. It's definitely bought me though. read more

I'm rather a pizza snob having lived in Chicago my whole life so when we saw Donato's delivering to my neighbor we thought we'd try it. I guess he has no taste buds. It was terribly overpriced and mediocre to say the least. WAY too much cornmeal on the bottom and the cheese did not stay on the pizza. One bite and the entire cheese topping came off. Sausage was weird tasting and rather bland as well. Not a lot of taste for $15.95. I'll stick with East of Chicago's or Marco' pizza. read more

What can I say, love Donatos in Columbus but this is a disaster. Slow service, clueless waitress handling the entire dining room. Im gonna have to find a new favorite because this isnt worth the headache. read more

Delicious pizza, but service was mediocre at best. The place was dead, not sure why, maybe mostly carry out business. A good family spot!

Grew up a Donatos fan we had one in our home town, I've been to this one before, but today was terrible. The famous thin crust was doughy, and lacked serious flavor. Very disappointing! read more

Took over 85 minutes for a 1 pizza delivery on a Thursday night, despite it leaving the restaurant 30 minutes after the order. Don't tip for online orders until you receive your food. read more

Ordered large pizza and a big don sub. Picked it up on my way home from work, no problems. Get home and I have a couple pieces of pizza. Really good! Then, I start to eat half of my sub sandwich. I get half way thru one half and take a bite and something doesn't seem right. There's a hair in my mouth from the last bite. WTF?! It wasn't mine. I'm bald and keep what hair I have remaining really short. Maybe the morons that work there should start wearing hair nets or shave their heads. That was pretty f-ing disgusting. I won't order anything else from there in the future. No, I didn't finish the sandwich, so I wasted $8. I was very hesitant about finishing the pizza, but it was really good and I was really hungry, so I finished it. Lol! It wasn't a total loss! No hair. I must have lucked out. But I won't go back. But if you're the type that likes human hair from some dude at the pizza shop in you food, then this is definitely the place to go. Slainte' read more

Order for delivery, fast service, Great Food! Pepperoni pizza that is almost sinful! Great wings and Salad. Defiantly a do over!

I do love Donato's. Their pizzas are a little pricing but they taste good. We ordered a large Works with two sodas. The waitress was very prompt and provided great service. The dine-in bill came to around $20. read more

Quite disappointed. They have taken all of the individual pizzas off the menu and prices have went up again. The server if you eat in has really never been the best but tonight it was ok. Our pepperoni zinger didn't have quite the zing it use to either. read more

First of all a very clean place, and great customer service. Fresh ingredients with perfect portion sizes. There is a gluten choice as well. Prices were very reasonable. Would definitely return for a nice lunch. read more

Absolutely the best pizza anywhere. The pepperoni is awesome. And the regular thin crust rocks the house. By far my favorite pizza.

We are fairly new to the area( 5 years)...we have tried numerous pizzas and delivery options. We feel this location not only has the best quality in food, but also in their delivery staff. We get what we order, it is hot, and the delivery staff has always been top notch. When someone is coming to my home, that is just as important as the food. I commend you on your all around quality! Thank you so much!! read more

Donato's Pizza is OK. Not the best ... OK. The service while dining in is ...OK. Not good or great ...OK. I'm still looking for a place in Fairlawn that offers a great dine in pizza option. Any ideas?? read more

Pizza arrived promptly and warm, along with complimentary calzones. Pizza wasn't very good, perhaps just a matter of preference. Seemed to have too much sauce, that was way over seasoned. The seasoning dominated the whole pizza. The calzones although not bad, were mostly dough with few ingredients inside. Pizza here may be great to some, but we just didn't care for it. Overall the ordering and delivery process went smoothly. read more

The service was terribly slow. Our trip ending up taking almost an hour instead of twenty minutes. We were the only ones in the restaurant for a good twenty minutes and we did not see our server for that entire time. The only reason why I didn't give only one star is because the food was pretty good. The service needs to be improved before I consider going back there. read more