Consider the star for the food, but even that is generous. The crust is bland. Many of the toppings are not fresh. The balance of flavors on specialty pizzas is lacking. You will not find good food here.
Nor atmosphere.
Most especially, you will not find good service.
We have been looking for a pizza parlor for a time. All of the parlors have stopped taking dine in orders. Delivery is fine, but sometimes, we want to dine in.
We were excited to find Dewey's. Being at the mall is definitely annoying, but a full service parlor with a small but decent beer selection seemed ideal.
The inside was clean and the show of the kitchen crew tossing the dough provided lackluster visual interest.
However, the service was incompetent and antagonistic.
We were there on the freezing day before Christmas. The roads were terrible. The dining room was empty. The service had plenty of time to be attentive.
The service was divided between two young persons who must have been teenagers. They behaved as if they had never had a job before. They were just barely friendly, not knowledgeable of the menu, and untrained in serving a family with a small child.
Despite their lack of skill, they were fine. If all we had to deal with were a couple of young, incompetent servers, it would've been fine.
However, about 1/3 of the way through our meal and almost immediately after telling our server that we would likely take some time to allow our child to eat at their pace, another employee came over. Without even asking us, she attempted to shove a pizza box on our overcrowded table.
The staff had put three stands down the center of our booth. Clearly, they were unaware that pizza stands are designed to hold two pizzas. As well as three stands, we had three glasses, three plates, pepper and cheese shakers, and napkins.
Our table was OVER full. No one should have crammed so much onto our table...actually, Dewey's should use bigger tables. Pizzas take up space, and we had ordered small pizzas.
Everyone had ignored us, and we had moved a stand and tray to a neighboring table. The young, unskilled servers, despite having zero other tables, never offered to clear our table to make space.
So over comes this new person. Without asking us anything and certainly without trying to clear some space, she proceeded to shove an empty box onto our table. It would not fit. There was no room. The box would have hung off the edge of the table.
When I asked what she was doing, she said she was being helpful. When I told her we didn't ask for a box, we might be taking our time to eat, and that there was no room for it, she stormed off. She said, "I'm not arguing with you."
Clearly communication was not something anyone ever taught Rachel, because she refused to engage in any appropriate communication.
We finished our meal uncomfortably. We cleared another tray off our table and had to ask a server to take our plates.
We had to request a box when we were done eating, because no one could be bothered to provide us any service.
Could the service get worse? Yes.
Since pay is at the register, we had to interact with Rachel again.
Instead of apologizing for the poor service and rude interaction, she doubled down on her bad behavior with faux, sickening sweet greetings. I asked for her name and she provided it and asked for mine. When I told her it was none of her effing business, she made sure to read my card so she could use my name in a pointed and sarcastic manner.
I had enough and called her an a**hole.
I have zero tolerance for such poor service and Rachel is certainly deserving of the title.
Despite the poor service, I tipped our servers $35 each. They were unskilled and untrained but with Rachel as the apparent manager, I didn't want to punish them for such a toxic work environment. read more