I have been doing business with Bear for over 20 years but that stopped this summer. I brought my Hummer H3 to him multiple times complaining of front end noise and thumping. Each time he said they thoroughly checked over the vehicle. Each time I told him I was concerned about driving it and didn't feel it was safe. Bear assured me each time the vehicle was fine. Each time I got charged for his services. A week after it had been in the shop my husband was driving it and the front end locked up completely and he nearly rolled it over. It was towed to a dealership to find that the front differential was completely destroyed. I had them save the parts and asked why this would happen. Apparently the fluid completely leaked from the unit and it was bone dry causing it to seize. Fluids are routinely checked during scheduled maintenance, but, apparently this was never done. The cost to replace the front end differential was over $3,000. I called and told Bear of the findings. His response "It must have been broken before it came to us." Nothing further. I will never have any vehicle work done here ever again. He knew that my children were driving this vehicle and they knew how concerned I was about the safety of the vehicle. According to the mechanics at the dealership, there was no way that that vehicle had been put on a lift and inspected for front end issues as the fluid would have easily been seen. I am now struggling with whether or not I want to file a civil court action against Dona's Car Store. The flippant response and lack of customer service was atrocious especially given the history, however, more importantly, I trusted this company to make sure my vehicle was safe and someone could have easily been killed in this accident due to their lack of due diligence. read more
