We took the car in on 6/11 for a transmission fix. We did not get the car back until 7/6 (partly the warranty groups fault). 2 days later, we went to the doctor. On the drive the car started acting up again. We took it back and they said it is a sensor problem that is unrelated. This was not a problem before we took it to don davis. They said it was unrelated. After having my vehicle in their possession for 4 weeks, it has now developed a problem that they say they are not responsible for. How can an issue, related to vehicle movement, after a transmission repair be unrelated? They want me to pay for a problem that developed while in the care of the shop, when it was being worked on. Also, during the 4+ weeks they had the vehicle, not once did they call me to update unless I called and said I was reporting them or coming up there to get answers in person. only then would they call back. Nobody even called to tell me the vehicle repair was complete. I would Like someone to make an inquiry to see how repairs are handled at this location. read more

Don Davis Ford was the best experience I have had buying a new vehicle and I have bought from Chevy, Toyota, and Infinity dealerships during the past 20 years. I did some research first, so when I described the exact details of the Ford 150 pickup I wanted, these guys did all the work to find it for me. They even found vehicles that were on site, but probably not even listed on the website inventory yet, so I learned you can't just shop around via websites and get the best deal. We spent time (very relaxed, never rushed, and absolutely no "run around", looking through inventory and even test driving 3 vehicles. As my wife & I became more educated in the subtle differences in the different trim packages, we ended up changing our minds slightly and now feel like we got the perfect truck. Our salesmen was knowledgeable and super patient, so I can recommend Keonte' Bennett to anybody. His Sales Manager - Dustin Hambrick, was extremely knowledgeable having worked in the car business a long time in every aspect from tires to financing. He was very good at recommending things that made the financial deal better for us and even things about the various pickups we test drove. At the end of the day, we knew we had the right combination of new vehicle luxury with a price that worked for us. We did a 39 month lease with 16,500 miles / yr because we will be driving this truck on lots of very long road trips. Even the checkout final step in Finance Dept. with Nino Castillo was super smooth and low stress. I think my wife is more excited about this car purchase than any we have made in last 20 years. read more

We have been going to Don Davis Ford for over 25 yrs. Have purchased two new Ford Explorers & new Ford Ranger. Their Service Dept last two years has been so disappointing & such poor Service. Year ago Steven was our Serv Rep & they had our Car for ten days & we only recd a phone from him on first day to upsell us with Brake, Transmission, Power steering, Radiator flushes. We called each day about 5 to obtain current status & never got call back. Their Manager Gregg Ford promised it would be better next time. So we took our Explorer in recently & same bad Service issues. Trim Dept two weeks behind, Transmission Dept four weeks behind. Our Service Advisor was David & same problems, we called each day around 5 to obtain current status & never got call back. Only way to talk to them is drive to Dealership if u have another car. Cashiers were good about tracking them down once or twice while u wait on hold but David just like Steven will never call back. I called the Service Manager Rowdy and left him three voice mails over five days to please call me back & its now been ten days & still no phone call. Terrible Customer Service from Manager on down. Assume they don't care about bad Reviews & running off loyal Customers to another Ford Dealership. Rowdy must assume being inconsiderate, rude, disrespectful & running off Customers will make his job easier. He does not seem to comprehend that they are not just running off my Business, he is also running off Business from my Daughters, Sons, Sisters, Brothers, Friends etc. etc. etc. How disappointing and sad such a Good Dealership has gone so far downhill. read more

Purchased a 2016 Certified F150. I did not feel good about the entire transaction. After many conversations with the salesperson I came in thinking we were close to a deal only to be disappointed when I got there about the numbers we had been talking about so I left. Then the salesperson calls and says "Good news, we can do your numbers, come back in and sign the paperwork". I return and that wasn't the case at all. I shouldn't have but bought but did anyway, feeling I'd been taken. The finance department came back with a higher interest rate than expected and said that's the best they can do, I signed and took the purchased vehicle. Then I get a call days later saying I can get a better rate if I purchase an extended warranty on the Certified vehicle I just purchased and my payments will be the same. Why wasn't that rate availble without the extended warranty. Not a positive experience especially compared to my last two car buying experiences. I purchased from Goodson Acura and Sewell and it was low stress and positive. There is obviously a big difference in car dealerships. read more

I came in from out of state for a military school after my truck was stolen back home. Davis Dunn (go to him) was able to go out of the so I didn't have to uber to the dealership from the airport! They were extremely helpful with the whole process and worked with me and my insurance. He truly went out of his way to help out and that's amazing to look at in terms of a dealership! Would highly recommend! read more

Ready for a HORROR story about the "Service" department at Don Davis, Arlington? I hope you're sitting comfortably ... Of course, I should have known better than to go to a main dealer for a service. Nobody I know ever has good luck with a dealer. I have been using Latino's Tire Shop at 1200 S. Cooper to change my oil and rotate my tires every six months for a few years now, and they have always been fast, friendly and efficient. But Ford have been advertising "The Works" special for $39.95 (change oil and filter, rotate tires, check and top-up all fluids, check brakes, hoses, belts, etc.), so I thought I would give it a shot. Problem #1 - We only have one car, so I have to wait for it to get serviced, so I phoned them and asked them to tell me what day and time would be good to bring it in so that it could get done straight away. They said Thursday, July 3 at 2 p.m. So I showed up on time and was told by Jodie that it would be an hour or two BEFORE THEY EVEN STARTED ON MY CAR! When I explained my situation, she looked at me as though I was a moron for believing my car would be seen at the appointed time, and was disgusted that I was wasting her precious time telling her about it. So I left. Like an idiot, I thought I would try again the following week, and booked it in again for today, July 10, at 2 p.m. Problem #2 - I know not to trust any mechanics to do what they say they are going to do, so I had marked my tires to be sure they rotated them and noted that the coolant level was below the "Minimum" level, which I could check when they finished. When the car came out of service - 90 minutes later - the tires had been rotated and the oil filter appeared to be new but, sure enough, they had not topped up the coolant. So they took it back and spent another 30 minutes on it. Problem #3 - When it came back out, the coolant had been topped up, but I have no idea whether or not they checked the other fluids, the brakes, the hoses and belts, as they were supposed to, but I did not have any more time to waste. However, when I got in and pressed the brake pedal, it made a loud hissing noise, like a big rig's air brakes. I have owned this car for five years, and NEVER heard it do that (and nor has my wife). So back I go inside and ask to speak to the Service Manager. I explained what had happened so far to Lori Panak, one of two service managers, and she looked at me like I was sh*t on her shoe. She did not apologize for the coolant levels not being checked first time, and clearly thought I was nothing but a nuisance for pointing out that my car was now acting differently from when I first brought it in. After another 30 minutes or so, the other service manager, James Dubois, insisted that the hissing noise from the brakes was "normal," that it was the "vacuum assist" and that "all cars make that noise." When I pointed out that I have owned 10+ cars and none of them ever made that noise, he also looked at me like I was dirt beneath his shoe. Problem #4 - By this time, I had to get back to work, so I left and intended to get my brakes checked elsewhere, but just as I left the dealership, ONE OF MY HUBCAPS FELL OFF! Before I could turn around to get it, it got run over and cracked. I returned to the dealer, got hold of James Dubois again and he said, and I am not kidding, "Well, these things get brittle and fall off sometimes." By this time, I was somewhat furious and pointed out that their mechanic had just removed all the hubcaps to rotate the tires and that it was infinitely more likely that this one had not been put back on correctly than that it decided to fall off on its own just at this point in time. I persuaded him to get me a new one but, and here's the real problem with this whole story, he also did not apologize for either not having my fluids done correctly first time or for my brakes now making a noise or for my hubcap not being put back on correctly. Throughout the whole dreadful experience, he continued to look at, and talk to, me with disdain and disgust. My advice? Get your oil changed and tires rotated at Latino's Tire Shop on 1200 S. Cooper. And if you need anything more complicated, whatever you do, DON'T GO TO DON DAVIS FORD IN ARLINGTON. P.S. I have kept records of all this, so if Don Davis posts a rebuttal, you can safely assume they are lying. read more

Best car buying experience ever!! Larry Hinton and Clark LeDoux took such great care of me and I couldn't be happier with my new 2017 Edge Titanium! From the very beginning of locating the perfect Edge (within my price range), to receiving the highest trade in value on my previous car, and then securing financing for my new vehicle, everything went smoothly! They took care of EVERYTHING for me and were so friendly and always available for any questions or concerns I had. At no point was I stuck waiting or wondering about any part of the process... they kept me well informed and always had everything ready for me. There was absolutely no headache or stress with this new car purchase (which was not the case with my last purchase elsewhere). In the finance department, Tony followed suit and kept the excellent customer service streak. He was just as helpful, organized, and friendly! I was in and out in no time... 2.5 hours to be exact- from start to finish (that includes my 35 min drive from North Dallas to Arlington, getting my new edge, and driving back home). Seriously can't say enough about these guys!! I'm in love with new Edge and they made car buying fun!! read more

I had repairs done on mt car and my extended warranty didn't cover the parts even though when I bought it I was told it would. It cost me $1,300. I spoke with Greg Ford and he told me he was going to reimburse me $500 of the repair costs. I never got it. He is reliable as his vehicles. read more

LOST A CUSTOMER FOR LIFE!! Service Dept is NOT in tune with customer service. I made sure everything was ready on my end before taking my Ford to the DON DAVIS FORD / Lincoln dealership by confirming all parts are there before making an appointment. They confirmed everything was ready and to drop it off. Dropped it off in the evening for a taxi fare back home. A few days later I was told one part was installed but not the other part as it is on back order. Taxi fare expense to pick up my Ford. When I picked it up I was told to check back in a week.... So I did and told that it is still on back order and it should be there in about 5 to 6 weeks and they would call me. 4 months later still no call. I called to check if the part was in and told it was and to drop it off so I did the following week in the evening time... Taxi fare back home. 10 days later no call with an update, so I called to check on it and yet again to be told the part is still on back order but they have ordered it and would call me but for now it's ready to be picked up until they call me and tell me it's in. So now another Taxi fare back up there for nothing. So as the old saying goes. Fool me once.... Then Fool me Twice.... Yeah you get the idea. This is why I started off with lost a customer for life. As a result there will be no more Ford for me and everyone I know will here about my experience along with all the public transportation I ride I'll be sure to warn them about buying a Ford. Looks like my next vehicle will be a Toyota but not from any Don Davis Dealerships. read more

Worst service experience ever! Service advisor never called always had to call him, didn't even touch my car till 4pm when my appointment was at 7:30! Never going back to them. Service manager Jim doesn't even care either waste of time don't go here! Didn't even offer me a courtesy ride when they had my car..had to take a taxi there. read more

It seems that I have a very hard time finding a dealership to service this particular vehicle. I was familiar with Don Davis from the days of having my Nissan (now I drive a ford). I needed my oil change and since I work in Addison I have to do it on the weekends. This particular time I arrived at the dealership at 7:15 so that I didn't have to waste my whole day. A gentleman walked up immediately and asked me what I needed. I stated that I needed an oil change and my front wheel checked out because of a little incident that I had. He says let me get you an advisor. THIS SHOULD HAVE BEEN MY FIRST CLUE. Why would he ask me if he could not do anything. The advisor immediately comes to my vehicle and I tell him the same thing. I immediately let him know that my oil change was covered in MPP. So the car is services relatively quickly and I go to the cashier. She ask the service advisor for the paperwork and he said that he would send it in the mail as proof that I came in. HUH? Not sure but okay. So Monday, I am driving my car and I look at the sicker that they provide to let you know when your next oil change is due and it is the old one. I check the oil life counter and it is at 33%. I reset it and then said to myself "self, you better call them to confirm". Lo and behold no oil change. I was hotter than fish grease at an Alabama cookout in July. I ended up hanging up on the cashier because I didn't want to subject her to my profanity laced tantrum wait was not her fault. I was highly disappointed. read more

If you want to wait forever, be ignored, pay average prices and then deal with the worst service department in the city working on your car, this is the dealership for you. read more

I bought a Black Ford Fusion 2017 from this dealership in September 2016. Come to find out after a year ago I had an engine lights on and it was due to Turbo. I was picked up from the dealership and went out without a Car rental for two days until I argued with my Advisor to get me a rental. Now it's been a year again and the engine lights is on again and shaking violently. I took it back to the dealership to service and come to find out it's because of the motor. I'm still out without a car rental for 6 days now and my advisor is not doing a good job to even update me on what is going on with my car. Till today I'm still waiting for my car which is a poor service due to a big dealership like This. I know for a fact ford cars is American cars but I guess they're ordering the parts of my car from China. I would never recommend anyone to buy anything from this dealership. They don't care about me as a customer neither will they give half a shit about you either. I regret buying my first car from this dealership. Service is bad. read more

Let's just say, I will not be returning to this location. Their front staff had no idea where they were located since the address they have online sent me in the opposite direction. After I called every morning to receive an update, I found out new information each time, when I should have been told the first time I called. One major and concerning matter that I was surprised with, was unfortunately, after every diagnosis, you pay $99 out of pocket. I was received two, one I knew about granted, but the second, I was unaware of the diagnosis, so my total was obviously $199.99. I bought the car originally for new latches on my doors since 2011 Ford Fiestas had a major recall. So paying this much of being a college student who pays her own bills, was extremely alarming and wanted nothing more than just communication. Please communicate with them about store times, their exact location, and prices beforehand, else they will not. read more

The diesel truck service department is as good as it gets. I had a hose break on my way back to Dallas at 4:30pm on a Thursday afternoon. Despite being extremely busy and only having one older tech on hand, they got my truck in the shop immediately and it was ready to go an hour and a half later. The diesel tech even stayed late to get it fixed, and all for a very fair price. From now on, I'll be driving from Dallas to have all my work done there! read more

Without a doubt the biggest waste of time in my truck buying experience. Spent the day negotiating a truck purchase, made a deal, signed the contract, and then they told me nevermind they made a mistake and couldn't sell me the truck because they weren't making enough on the deal read more

The used sales management and finance department is a joke. They'll lie to make any sale and leave you screwed. My dad was supposed to cosign wish me on an older truck but the truck was put in his name only without us knowing until paperwork was signed and I asked if I needed to sign anything too.. when we were told that I wasn't on the loan, I asked (tyler) if I could still put the truck on my insurance policy even though I wasn't a registered owner. He said of course I could and it didn't matter, so we took the truck home, only to discover we couldn't add the truck to my insurance without adding my dad too. Long story short, next morning we called the sales director (Edward) who pretty much told me I was wrong about the insurance and it was my problem now. I asked to return the truck since I could not insure it without adding my dad (I couldn't afford to add another person to the policy, AFTER we were told by THEM we could with no problem) he said it wasn't an option and was very rude about it. Well he calls back 5 min later and says, "just bring me my truck back" and hung up. As much as I loved that truck, we took it back and will never look back. I didn't know they had 5 year olds running their department. The only positive thing I can say about this place is our salesman, Ishmael, was very kind and understanding. Otherwise, this is a very shady business. read more

Don't Don't Don't!!!!!!!!!!!!! Well I wouldn't recommend this car lot to my worst enemy! Here's my story bought my As is 2012 Ford Focus for 6700 usd Feb 2017 salesman (Garfield) had me under the impression I was purchasing a great reliable vehicle. Well that went out the window because 3 months later im stuck with a undrivable vehicle because it has numerals of problems. I returned this car back a couple of days after purchasing because I was having issues mind u I had to wait 2 days after signing to drive it off the lot not even sure why. Im a Single mother of three and this is my means of transportation to get back and forward to work and provide for them. And their final answer to me was you bought it AS IS sorry nothing we can do for you . This breaks my heart. Management didn't even have the common courtesy to call me just held my car for almost a week with no answers read more

I recently got a new car and found a minor problem in it, the outside temperature was reading incorrectly and so I had to have it fixed in order for the compressor to start up for a/c. Although I knew it may take a while as they stated that they had quite a few cars in the temp fix area I didn't imagine I would have to be the one calling to check up on things since the repair man did not call me at the agreed date. It took four days for me to get stubborn and give them a call and after was quoted a $300 price (just labor) for a part that was worth $20. Initially I agreed that they could go ahead and fix it because Texas heat is ridiculous but after coming to my senses I called back IMMEDIATELY and decided to take it else where. Unfortunately my repair man was "out" but I could leave a message for him, I guess he didn't get the message because he called 30mins later giving me the grand total of $340. I'm happy that the repair has been made but this place needs to work on communication as well as being upfront on their pricing (I called to check on pricing beforehand and was quoted 115). For sure not the best Ford dealer and absolutely not the place to go when you're a striving college student and have other expenses to worry about. read more

Made an appt for an oil change. 2 1/2 hour wait. The service guy said the girl that took my appt should have warned me. I couldn't wait that long so I left. Called back later to see about another appt and the girl said she could not tell me how long the wait might be, and then abrubtly hung up. The worse service in history. Don't trust them! read more

Worst place to go to they sold me a mustang with a cracked head , that's requires a whole new motor DON'T NOT GO TO THE DEALERSHIP , poor customer service and they sell lemons off the used lot and leave the customer to pay all repairs . HORRIBLE PLACE don't not spend anytime with this establishment read more

I was a customer here for nearly 20 years, but something lately has changed. My truck was in the service shop for 20 days & they were unable to find out why the engine light kept coming on. A local shop was able to fix in just a few days. They seem more interested in selling unneeded services than keeping a long time customer. read more

I purchased my car at Don Davis Ford a couple of months ago and i dropped my car on Monday 19th of March, my car had an issue of it shaking when making turns. Jody Mcphail was the service individual that took care of my vehicle. I was told that I was going to get news on my car by the following day which is the 20th of March if not Wednesday which is the 21st. Wednesday was the day I got notice what the car issue was, which was the gears in the transmission had gotten worn out. The cost for the repair and replacement was almost $2,000. This issue falls in my powertrain warranty which my car does have. When speaking with Jody, she told me that my car was not covered along the argument which was a back and forth scenario of me saying I have warranty and her saying I didn't. Until the third time of me saying that I had purchased my vehicle at Don Davis Ford Lincoln, she asked where I got my car so for the 4th time I told her that I got it at Don Davis Ford Lincoln and she then said "Oh you got it here?" And I said yes, Jody then put me on hold and when she came back she said that it is covered which was great but I had a $200 deductible. I felt unease because of her unprofessional help and made a call to the finance department to double check things and was told that I do have a $200 deductible and until then I felt at ease. I picked my car up on Friday the 23rd and the car drives great. I spoke to Travis who is a manager at Don Davis Ford Lincoln and he heard me out which was great. read more