If you want to cast blame on your business performing badly, it's these guys running this place. Short staffed is always a direct result of bad management, poor pay, or a miserable work environment. It's always one...
Be honest with your customer, even if it's uncomfortable, and I, as well as most sensible humans, will always be on your side.
I have been a loyal Olive Branch Domino's since we moved here 20 years ago. We used to marvel in the speed and accuracy of the local franchisee.
It would actually amaze my friends and family how fast they could get the pizzas to my house. We would set a stopwatch to time them, they were that fast. It was a 13 minute drive and they would be at my house in like 20 mins every single time. High energy bad ass service! The pizza was always bad ass as well! It was like SuperDominos or something.
We moved further away from that location and as time went on the ability to get pizzas delivered by them became spotty as the area increased in population.
Sometimes they would, sometimes they wouldn't. It was a 50/50 shot each time.
When the app based ordering became a thing, it was shut off completely. It would just say that I was outside the area or some crap. I even called corporate to see what was up. They just told me that my local place had been "being cool" and delivering me stuff even though I was outside the area. I kind of just gave up on Domino's at that point.
Fast forward to me seeing this location opening. I was excited to see it as it halved or more the distance to my house. Pizzas should be here in like 20 mins from the place if it were the old days. The quality has always sucked since our first order, and it was nowhere near as fast, but that's life these days I suppose. It is fast food pizza, I mean...
Here is my last ever order from this Dominos:
Placed an order 19:15
Showed cook in the app at 19:34
Called at 20:15 and was told it was the next one by Carson and not to cancel
Watched the driver go out, then back to the store again for some reason
Drove by my house to a further neighborhood and delivers to three other houses first
Then come to my house, passes it, sits out front, and then leaves without delivering the pizza
The app now shows its delivered now & still no pizza
At 21:41 he delivered the pizzas that were made at 19:30.
Close this location if you cannot do better.
'24 - 104/101 read more