Poor service, my order has been "quality" checked for over 30 minutes... not sure how that is ensuring a quality pizza to your customers. After 45min of no updates, I decided to call the store, only to speak with an extremely unprofessional and rude manager. This is not how you treat customers when they are trying to figure out where their food is WILL NOT BE ORDERING FROM THIS ESTABLISHMENT AGAIN read more

Domino's Pizza - Pizza Near Me - Dacula, Georgia

Missing an entire pizza of our delivery. Not able to catch the driver - still holding to talk to the store for 26 minutes so far. No options online for correcting an order quickly. The only option is a coupon for the next order. But we don't have enough food right now. read more

We ordered takeout a pizza with hamburgers, mushroom and bell peppers. It was perfect and at a great price! We used the special that they advertised online. read more

Horrible customer service employee was very disrespectful and doesn't know how to respect people and I saw hair in my pizza

Visited this Dominos late and ordered a pizza they made it quickly and it was delicious. My concern is the employees were not wearing masks, which are required by the Governors Mandate. Hand washing and wearing gloves were other opportunities. I observed a cook help s customer on the register and then proceed to make a Pizza. No hand washing at all. Please ask your team to follow guidelines. The food was great but you have to follow guidelines. Otherwise will report this location to the Governor's office and health dept. read more

HEADS UP save your time and Money! This is the most disappointing and unsatisfying service I ever received from a dominos. They are guaranteed to mess up your order some how. Employees don't care, and lack empathy as well as customer service for a paying customer. If I could give 0 stars I would. I complain every time and it seems I receive less chicken each time I order double! I was told a serving size of chicken is 1 oz. And this is supposedly 3 portions worth. I need the Operator to confirm because this is an insult and very misleading for the price. We'll never go to this location again, I rather eat a frozen pizza. read more

Domino's Pizza - Suppose to be 2x Chicken pan pizza - Pizza Near Me - Dacula, Georgia

i wish i could give this place negative stars but a 1 will have to do. every. SINGLE. time. that i have ordered pizza from here it is ALWAYS wrong. i get a supreme pizza thin crust with jalapeños added and lite sauce. every. single. time. i get a burnt cracker with no red sauce and just jalapeños on it. if you think i'm kidding the pizza below is the one i received tonight. this has happened too many times to count i knew i should've just got marcos. read more

Domino's Pizza - "supreme pizza with jalapeños" - Pizza Near Me - Dacula, Georgia

Save your time. Don't order from this Domino's. I ordered a pizza. The driver delivered the pizza to the wrong address. I looked at the tracker and it said "delivered.". I went to my front door because I ordered online and I check contactless delivery. There wasn't a pizza at my door, so I called the store. The manger was very ignorant and he hung up the phone on me. They had the nerve to say the driver handed it to a lady. Really, I ordered contactless delivery! Anyway, I called back and told him about his lack of skills in providing customer service. Three hours later, I received a pizza. After having to call three times. I will NEVER order from them again. Not to mention the pizza wasn't even good. If you want a pizza, don't get it from Domino's especially the one on Dacula Rd. Just saying!!!! read more

These reviews have detoured & prevented me from ever ordering here. Thanks for the heads up!

Worst experience ever! Ordered breadsticks with Marinara sauce they delivered just the marina sauce but no breadsticks..I called to get a credit and the employee stated that the credit was on my account. When I ordered online today and called 2 mins later at 7:55pm to redeem the credit the employee told me that my order was already out for delivery and I couldn't redeem my credit. I informed her I ordered literally 2 mins ago.. she placed me on hold for 10 mins then hung up.. when I called back, she informed me that they will deliver my credit of breadsticks with the current order. The order she initially stated was out for delivery didn't come until an hour later (9:10pm..), cold pizza, and not even cut and also never received my order of redeemed breadsticks which she initially said was to be delivered ... I called back for a refund and was informed that a manager would have to call me back to refund my order... I don't understand why somebody couldn't issue a refund immediately or how they could forget an item I paid for twice in a row. Worst domino experience ever don't order from here! read more

Domino's Pizza - a half eaten pizza - Pizza Near Me - Dacula, Georgia

Had an incident a few weeks ago in which my daughter had the manager at this location follow her to her car because we received an undercooked pizza. She was terrified and had to go into the barbershop for help. The owner of the barbershop came out and asked the dominoes manager to go back inside. WE HAD TO CALL THE POLICE ON THE DOMINOES MANAGER THATS HOW BAD IT GOT. They informed us to make a police report. We reached out to the franchise owner who said he'll take care of the situation and promised to call us back after offering pizza as an incentive for the incident. He NEVER called back up follow up so SAVE YOUR COINS AND GO TO MARCOS!!!! THEYRE RIGHT IN THE SAME PLAZA AND YOU PROBABLY WONT HAVE TO CALL THR POLICE ON THE MANAGER... read more

Leah left the store and followed my daughter in an aggressive manner because she asked for a manager. She also threatened to call the police while my daughter waited. I've called corporate and will purse other avenues to ensure they take action we have witnesses.Leah also pretended she wasn't the manager I just spoke to about the poor quality of the pizza. Leah blamed it on The oven. read more

Last order I got old pizza they reheated along with brownies that were like dry hockey pucks. I complained about it via corporate email and complained to the store. This time I ordered and after waiting over a hour, I checked and they cancelled my order without even the courtesy of calling me. I left their store another complaint and now this review on yelp. This place is not your typical Domino's. This is the worse Domino's I ever encountered!!! Avoid getting deliveries from them, they're incompetent people that run this store and whomever owns this franchise should start firing people. Too lazy to even call!!! My fault I guess for selecting cash on delivery. read more

After years of decent service, this store has gone downhill. I ordered 3 times in the last few months. One was good. Another time our order was all wrong. I called to tell them and got a thanks for telling us, and not much else. Recently we ordered at 4pm for a 6pm delivery. Called 2 times but still no pizza at 7 so we cancelled the order. Someone showed up at 7:40 with the pizza. We turned them away when the store said they had no idea when it had been cooked. They still charged us , tip included. It took me several days and 3 different management people to get our money back. Not one of the 3 people apologized or asked what they could do. One offer of apology or a replacement dinner might have gone a long way. read more

Gluten-free pizza crust...delivered to your door...that tastes about as good as a GF pizza can, for about $12. I can now order pizza for the kids and have the convenience of home delivery, while eating myself. The pasta has had positive raves, as well as the new pan crust and the boneless wings, and I love the prices. Driver's have been friendly, food is hot and delivered quickly; I can even order online in the morning and set for a 6pm delivery so I don't need to worry about dinner at all. Thank you Dominos for making a GF crust, that is also yummie, that never touches the dough containing gluten, for those of us with Celiac's! read more

Horrible service. Pizza was left and abandoned. Another driver had to deliver the stone cold food. Ended up driving 20 minutes to go pick up a new order. but hey! Our order was delivered an hour and a half later stone cold at our doorstep by some dude who got caught in the misfire just doing his job. So we drove another 20 minutes (now net 40 in traveling.) i called the store FOR THE THIRD TIME and am so so blessed to hear that i do not have to pay for this time!!! our last convo for anyone who is interested: "Its been covered sir" "ok" "yep, no problem!" how can a place be ran like this Lol. save the trouble, eat digorno (: read more

Waited for my food for over an hour and Dominos was a no-show. Called store told them to cancel my order and refund my money/card. Went to Wendy's and got a frosty n a burger. Skip this location, they are clueless. read more

GO ELSEWHERE! The young lady Kinesha/Tinesha (She refused to give me her name when I asked her for it in the store after having me sit there for an extra 20 minutes because she messed up, but I remembered from the phone call when I called in my order earlier.) working there got my billing wrong and then she made my pizza in the wrong pan (?!) causing me to have to wait waaaaay longer than I should have for my two pizza carry out order. She also couldn't follow basic directions. The direction? "Give me the pizza that is already done". She's clueless and messing things up on several fronts. Don't bother. Go to a better location with smarter staff. read more

The cashier was a sweetheart didn't know if they had chase pay, but very nice. The pizza was burnt on spots n the cheese was not spread evenly. I wasn't even shown my pizza. Maybe I caught them on a bad night read more

Domino's Pizza - First time experience, was really hungry so ate a slice before pic, . Luckily Marco's is literally around the corner. - Pizza Near Me - Dacula, Georgia

The delivered order was incomplete and the food received was poor quality. When we called to ask about our other items which were ordered and paid for but not received, we were on hold for 15 minutes before we could speak with someone. Then we were told that the driver had all the items with them so they were unsure why the items were not delivered. read more

Don't bother ordering from these folks, they are absolutely clueless. After not getting my order for 2 hours, talking with them about my screwed up order. Still didn't bother to bring me my dinner and then refused to answer the phone from me . Horrible customer service. read more

The food is always hot and delivered quickly, but this review is for Snell. He and my husband spent probably 10 minutes this evening discussing the trees in our yard. He's very personable, and it was nice to have someone not in a big hurry to drop off our food and rush back. Great work! read more

This location is terrible. I made an order I waited over an hour which I figured they are busy. I finally called them for them to tell me they delivered it to the wrong house. I never received a phone call from them to tell me it was delivered to the incorrect house so if I didnt call them they wouldve never called. Im waiting on my refund hopefully they dont mess that up also. read more

Tonight we ordered 2 pizzas, a salad, and a cheesy bread. 1 pizza dough was not fully cooked and it was bot cut. The cheesy bread was burnt. Also, the wrong salad waa delivered. I filled put the complaint online, but it offered just a free pizza. Kinda bummed after spending 65$. read more

GREAT PIZZA every time. I still cant decide which is better, Papa Johns or Dominos. These guys are very prompt and the manager seems to care about quality and being consistent with the product. I order food for pick-up and its ready when I get there. Can't complain. read more

Unfortunately I can't take stars away from this review so I had to give a one star. But I would not even give them a one star. Worst service ever. I have always ordered Hawaiian pizza not just here but everywhere and I have never in my life gotten red bell peppers on my pizza. If this really is a pizza choice and they have two different Hawaiian pizza choices they need to ask the customer to verify which one they want and not just assume I want red bell peppers on my pizza. This wasn't really why I was upset but rather the phone call I had with the so called manager that night. Now I've worked retail all my life, even at a pizza spot and I have always no matter what given the reason to the customer for the saying the customer is always right. So I call and explain to them what I'm looking at, he goes on to tell me that I'm wrong that's not on my pizza, like if I'm blind! So I told him I've always ordered Hawaiian and it's never looked like this and I explained that it's always been just ham and pineapple. He then proceeds to tell me that that is wrong and they have been making it wrong . I'm just like what the heck, so I'm irritated now and I ask if I can get a free one the way I want. He starts to make up excuses, so at this point I'm beyond furious I ask to speak to his manager. He tells me he's the manager, now I'm like welp I'm coming up there because this is unacceptable! I really never want to order from here again. They know nothing about good customer service and I'd rather eat at a dump then have to deal with them ever again. Thanks for running Dominos for me ! read more

I ordered the Alfredo for my toddler and there was maybe 2 teaspoons of sauce in the middle. I stirred it up to try to evenly distribute it, and when I did, it didn't look like there was anything on the noodles. The pizzas that we ordered had crust bubbles in the middle because there wasn't enough sauce or cheese spread around. And the "barbecue wings" had barely a drizzle of barbecue sauce on them. I have loved other Dominoes in the past, but we've had two horrible experiences with this location. I will never order from this location ever again!!!! read more

Wow, we ordered pizza hour and half ago and are still waiting! Called store talked to manager and he said they skipped our order?????? Save yourself the trouble and order from Papa Johns! read more

My favorite pizza place around town ! Fast delivery when you don't order during rush times . There have been complaints that dominos employees don't answer the phones and this isn't true. I've never had an unanswered phone call and I'm sure if they didn't answer the phone it is because they are really busy with other duties at the time. Great store with friendly faces ! Keep it up read more

Always order online and have delivered everything is always good food is great and comes nice and hot and they never forget anything.. Wait time is normal.. read more

I placed my order online for carryout. I walk into the store and say hello to the lady standing behind the counter as she's got her back turned. No response I'm standing there said hello again remind you she's got her cellphone in her hands. I tried for the 3rd time then she looks up at me like she didn't want to bothered. Terrible customer service and besides she shouldn't have her cellphone while cooking pizza. I will take my business elsewhere can't believe the treatment I received. Remind you when you open the door there's a bell sound that goes off. read more

I ordered from the dacula ga store and they got my order wrong and will not answer the phone!!! They did not bring my drink or the correct dressing!! I want my money back for those. I'm about to blog everywhere to stop ordering from this store I'm really mad read more

The cheapest frozen pizza is better than the cardboard pizza I just received from this dominos. I'll never order from here again.

The absolute worst location I have ever dealt with. Horrible and rude customer service that hangs up on you.

Horrible customer service at this location. Get your food wrong and doesn't want to credit you for their error. Horrible. Doubt well be going back here. Had to give 1 star they deserve none. read more

Customer service was awful. Called 4 times, was assured driver was in his way...2 hours...then was told they had credited my order, "they were very busy, sorry". Nit the first time. .but will be the last! read more

We waited a lot of time for our order to come but they never delivered the pizza, we can understand 45 maybe and hour but 4 whole hour, I wish I could give it less than one star but I can't I regret ordering my pizza in this establishment. Don't order your pizza from here read more

Since my last update, the new general manager of this store contacted me and offered to make things right. Jeff Happe seems like he's trying to turn things around there. He's taking care of us and we'll see how this location serves us in the future. Thanks, Jeff. read more

10/10 do not recommend this location. I literally ordered my pizzas at 4:30pm and I called back 1 HOUR later to see why it was taking soo long. They didn't even put my order in. Two cheese pizzas! Literally I waited more than an hour for two pizzas to get delivered and all he could say was "oh our system was down so it didn't go through". I do not recommend ordering from them ever! Go to papa Johns or Pizza Hut! Literally anywhere else! read more

Wish I could tell you about the pizza but I waited on hold for 10 min and never got the chance...cup o' noodles I went ahead and threw in the microwave was pretty good though! read more