UPDATE-The owner of the franchise contacted me this morning as I was able to send him a message through social media last night. After a solid conversation between us, it seems some communication didn't take place between the manager and the owner. The owner made it right and refunded our meal and was very apologetic. He truly seems like a good businessman trying to serve the area and make a living. For that, I've upgraded my original review of a 1 to a 4 . I truly felt that if the owner would have been notified at the beginning from the manager Roland, that it would not have ever got to this point. Mr. Osita did his best to rectify the problem and I believe he did.
So with that, I'd say give this place a chance. He worked hard to be the owner of two franchises and I would hate for an underperforming manager to ruin it for him!
I'd give this place a ZERO if possible! The ONLY positive of this crap hole was the delivery driver (it was his first day)! I am BEYOND upset with Dominos, the local store here in Winter Park, CO and the so called manager Roland Uduma! My daughter got engaged tonight and to celebrate we ordered over $150 worth of food from the store. Our pizza arrived wrong, wings were cold, and over $25 worth of sauces that they charged us were missing. After finally getting in contact with someone at the store, our food was cold and still missing sauces. He sent the driver back with only half the sauces the FIRST time, then 30 mins later and still on the phone with Roland who was VERY UNPROFESSIONAL and EXTREMELY LACKING in CUSTOMER SERVICE refused to refund the sauce amount. Then as our food got cold, and my family's happy engagement night turned into a disaster, it had to be microwaved, and we were missing items and yet Roland only offered to give a "store credit" for the missing sauces. Tell me, why would I EVER want to order from this store again?!? Probably any Domino's at this rate! Our night was ruined and for what? An incompetent store manager with his buddies coming up to intimidate me while speaking? Funny thing is, he refunded someone else $60 and gave them hot pizza since they messed up his order as well! As a coach, father, and City Councilman, is this manager the best you can do? The delivery driver was great, respectful, and very apologetic. He SHOULD be the store manager! I would HIGHLY advise to never order anything from this place! Walking into the store was gross and dirty and gloves weren't used! Fair warning for all, Rolando is a joke and so is the local store owner as apparently he was also contacted to make it right and refused! Maybe Dominos needs to pull the Franchise tag! read more