They would get no star but yelp won't let me do that..I like the original face place located in…read moreanother part of Columbia..The "newer" Face place has a bigger space..but the current owner who bought it and moved it...took away something it used to have. She expected all the old clients to stay and rode the wave of the name alone..There's aren't many practitioners left to chose from except for the amazing team estheticians that have been with the company way before Stephanie every owned it..

I have had several experiences at The Face Place Spa. It's my go to spot for a day off of…read morepampering. I've had massages, facials and my last trip a pedicure. The environment is small but calming and I've always left feeling refreshed. I enjoy the ease of booking, paying and they also occasionally send promos for your next visit. A great spot for some self care!

Do yourself a favor and skip The Beach House Spa. I booked a…read moremassage with a specific masseuse and she showed up extremely late with zero apology or urgency. Already a bad start. Once the session finally began, she blasted Cardi B so loud the entire time that it completely ruined any chance of relaxing. I could barely hear myself think, let alone unwind. The massage itself was mediocre at best -- rushed, inconsistent pressure, and zero attention to what I actually needed. Felt like she was just going through the motions while the music blasted. Between the flakiness, the loud music, and the underwhelming service, I won't be back. There are way better spas that actually respect your time and create a peaceful environment. Avoid.

Was excited for my 30min heated stone massage but was left disappointed. They started 15min late…read morebecause they seemed busy (I arrived 15min early) but ended only 4min late so it was a 20min massage. The music they had on the background kept being interrupted with ads, and my massager's phone kept ringing with her text messages. My massager didn't introduce herself so I didn't catch her name but it felt like she was inexperienced. I left with aches no better than I had before I went in. Unfortunate!

Hair stylist Labony did a great job. The vibe of the environment was worth it. Do you fancy a…read morequiet, meditative, experience, listening to chants while getting a haircut? I sure do.

I bought a gift certificate from this spa for my birthday. I was unable to book a massage online…read moredue to website malfunction. After two calls and a few emails I got the reply that there is no massage therapist employed there due to her "moving back to Morocco"!! I requested a refund of the gift certificate and was told theyre non-refundable. A policy that was not stated when i purchased it! I'm thoroughly disgusted!!

Went to the life cafe inside of the lifetime fitness in Columbia to try some of their smoothies,…read morespecifically the Açaí Goodness and the PB & B. Service was incredibly fast, and the staff were very attentive. Overall quality of the two smoothies were good, but the only reason I give these 4 stars instead of 5 is that you can still slightly taste the artificial sweetening. But at only 250 calories for the açaí goodness and 475 for the PB & B, the taste is still quite good.

I got a great promo disc off my haircut due to a referral card given to me by a lifetime gym…read moremember. Tatiyana was great and did my lob. I literally have not had a haircut since before the pandemic. She also performed an eyebrow wax service at my request even though it was unscheduled and I thank her for just making the experience absolutely perfect. It was a great salon experience and I will be back for more hair services in the future. Here's why I took a star off: You get a free pass in the gym for your visit but I had been told that you can come back and use it at a later time and that staff had confirmed this previously (was it just lipservice??) so I didnt bother bringing my gym clothes. But the front desk spa staff said that the pass was only for the day of and when I asked at the main front desk some of the staff whom I assume was management hanging out at the desk rudely also told me that it was for the day of like I was trying to take advantage of them or something. Was that really neccessary? I didnt have my gym gear but I went to the women's locker room couch and vegged/relaxed. Then I got something at the not busy too cafe which I got to go which took more time than it should. When I got home, I opened the meal and it was the wrong order but completely delicious so I devoured it. I looked at their website just now and it turns out they charge 40 bucks for a gym daypass and 120 monthly for a one person membership. ouchy owie. I would go to the spa again but never pay for gym membership.

super fantastic place to massage you're sore body back into tip top shape..Gorgeous cocoread more

I got a deep tissue massage from Nicole and her massage skills were wonderful. She has amazing…read morestrength and uses her whole body to get the knots out! It was painful, but my body definitely felt better after. I ended up buying two more massages and will be going back.

Very pleased with this facial. However no extractions, today--and ALERT they do not address milia…read more This wad my first appointment with this skilled technician, but I have hyper-sensitive skin. Will advise her next time on slight irritation from some product. At the age of 76, (actively engaged as an artist) the process offered by Hand & Stone add something I can live with.

Came here for a little while since it was a convenient location and was doing cost savings (cheaper…read morethan my usual/preferred higher end spas). The price isn't bad if you're value shopping (you get what you pay for though). Lobby area is neat, front desk lady Felicia is always pleasant. Tried a few different therapists and ended up sticking with Leon, who does a good job. It's what you would expect for a midtier spa chain basically. Improvement areas: 1. Annoying how the chain is set up to only offer 50 min (vs 60) and 80 min (vs 90) massage sessions unlike every other place. Gives off the impression that they're being stingy with time given to clients. 2. My first couple visits each time I felt like I was being sold to by both the receptionist and therapist which was weird. People go to spas to relax, so go softer on the selling. Membership should only be brought up once by receptionist. PRO TIP: While the membership does save you a bit of money if you know you're using it at least once a month, just know there are add on fees for extending to 80 mins and adding deep tissue. You also have to specifically request that you want deep tissue as an add on, it's not a given. it's tricky getting out of your membership- if you do end it, make sure to call at least 30 days PRIOR to the monthly renewal date or else you'll have another 2 months' worth of charges on your card.

After reading countless 5 star reviews for her, I decided to give Maxine a try…read more I gotta say I am very pleased. She was very professional, took my medical history and physical ailments into account. She addressed trouble spots very well and was personable through the whole experience. Hands-down the best massage therapist I have ever been to.

I honestly wish I found Maxine when I first arrived to Maryland. She's filled with tons of massage…read moreknowledge and is very pleasant to talk to. I booked an 90 min sports massage with cupping. Now let's review the massage... Upon entering her home, you'll first sign some standard papers, once that's complete you then will get ready for your massage. She has a nice heated massage table with comfortable linens inside the massage room. She also offers, haircuts, waxing etc. The 90 min sports massage was amazing. She's very strong and knows how to get the knots out. My time actually ran past 90 min and no matter what she likes to end the massage with a wonderful stretch. The stretching was the icing on the cake. My body needed everything she gave me. I was truly satisfied with the massage. I highly recommend you give her massage a try. She will not disappoint. I already booked a follow up session with her. YAY!

Back facial? It might just inspire me to wear that gorgeous strapless sweater dress. When I…read morearrived, Shannon greeted me with such warmth and friendliness that it immediately put me at ease. She took the time to explain her process and made sure all my concerns were addressed. The back facial was so good! The highlight for me was the back and shoulder massage using warm aromatherapy-infused oil; I was so relaxed. Shannon worked magic on the knots in my back, which felt fantastic. I highly recommend visiting Shannon at Love My Skin. She is offering several special deals this November, and you can try a variety of treatments including micro-needling and hydrofacials.

Shannon is the absolute best. I have been going to her for years. She took my skin from red, dry…read moreand blotchy rosacea to glowing, hydrated, and no signs of redness since I have been going to her. She is very caring and compassionate with her clients, making them feel comfortable and at ease, while tailoring each skincare regime to fit each person instead of a "one style fits all" approach frequently used by many salons. I always leave appointments feeling relaxed and pampered. I frequently get comments on having a youthful appearance. I attribute that to Shannon and her "magic." I wouldn't think of going to anyone else!

So far so good! I decided to use the med spa services and Mark was amazing! Very communicative and…read moreprofessional! With the treatment I went with I am glad I was being guided by a Nurse practitioner! He is also a straight shooter! I am very happy I landed on this place and more than likely will be returning.

This was my second time here and the experience was still great! They are super friendly and…read moreinviting. It's a great place to go if you have some problem areas you want improving on and they don't make you feel judged. The office is clean and nice. I went for dysport injections again and I'm happy with the results! Mark is super knowledgeable and they also offer high quality skin care products to purchase. I recommend trying!

I typically go to this location and have always had a great experience with my waxer and front desk…read morestaff. My usual waxer is Carisa (who is incredible) but she as unavailable. I was waxed by Gabriella was did an amazing job, she took her time, guided me with breathing to lessen the impact of the wax and made me feel comfortable as one could me getting waxed

I had purchased a packet of 10 for eyebrows, upper lip, under arm, and Brazilian; and had prepaid…read more$1170. My 3rd visit was for a 2:30 appointment on 8 Feb 24, at the Columbia site. My aesthetician was Ciara. I had my eyebrows, lips, under arms and Brazilian done. At soon as I walked in, I can smell weed on her, especially as her hands were close to my face, and I smelled it on her breathing on me. But that's not the worst. It felt like I was the first customer because the wax was really hot. I had mentioned it to her several times that it was hot and she even told me that she noticed it so when she did my eyebrows but she continued to do my eyebrows and upper lips. She even put more wax on top even after she said that she notice it. I did keep on letting her know that it was still too hot. She asked if this was the first time I've had wax done, and I told her - no. I've been getting waxed for the last 25 years. When I got to my car to check my face, I had large noticeable burnt spots under my eyebrows, both left and right and over my upper lip, both left and right. I went back to the store to show the manager, Francesca Moreira, to complain about the burn spots from Ciara. The manager told me that it looks a little red; and when I told her to look closer and that Ciara actually burnt skin off, she told me that she was not certified to say so or not. It does not take a genius to see that skin was taken from the hot wax. There's a huge difference. I'm not sure how she is the manager of a team of aestheticians, and not certified just to see that Ciara, or other aestheticians, actually took skin off when Ciara waxed my eyebrows and upper lip. I had to ask to talk to the Regional Manager, Tony Badolato, but she only offered to provide me an email. I had to call back several times because she provided two incorrect emails where it was undeliverable because it didn't exist. Finally, the front desk provided me with the correct one. It took 3x times to get a hold of the regional manager. I had to go to work with burnt scabs on my face. I cried upset over the whole experience. Bottom line, I will not be coming back to any European Wax location. This experience destroyed any expectation I might have with any other aesthetician they might have on staff or the managers they hire who don't have training or is certified in the service they provide. If I could give ZERO stars, I would. I did get reimbursed but not until after I was asked to provide pictures for proof by the Regional Manager. It was a horrific experience. Never again.