I typically go to this location and have always had a great experience with my waxer and front desk…read morestaff. My usual waxer is Carisa (who is incredible) but she as unavailable. I was waxed by Gabriella was did an amazing job, she took her time, guided me with breathing to lessen the impact of the wax and made me feel comfortable as one could me getting waxed

I had purchased a packet of 10 for eyebrows, upper lip, under arm, and Brazilian; and had prepaid…read more$1170. My 3rd visit was for a 2:30 appointment on 8 Feb 24, at the Columbia site. My aesthetician was Ciara. I had my eyebrows, lips, under arms and Brazilian done. At soon as I walked in, I can smell weed on her, especially as her hands were close to my face, and I smelled it on her breathing on me. But that's not the worst. It felt like I was the first customer because the wax was really hot. I had mentioned it to her several times that it was hot and she even told me that she noticed it so when she did my eyebrows but she continued to do my eyebrows and upper lips. She even put more wax on top even after she said that she notice it. I did keep on letting her know that it was still too hot. She asked if this was the first time I've had wax done, and I told her - no. I've been getting waxed for the last 25 years. When I got to my car to check my face, I had large noticeable burnt spots under my eyebrows, both left and right and over my upper lip, both left and right. I went back to the store to show the manager, Francesca Moreira, to complain about the burn spots from Ciara. The manager told me that it looks a little red; and when I told her to look closer and that Ciara actually burnt skin off, she told me that she was not certified to say so or not. It does not take a genius to see that skin was taken from the hot wax. There's a huge difference. I'm not sure how she is the manager of a team of aestheticians, and not certified just to see that Ciara, or other aestheticians, actually took skin off when Ciara waxed my eyebrows and upper lip. I had to ask to talk to the Regional Manager, Tony Badolato, but she only offered to provide me an email. I had to call back several times because she provided two incorrect emails where it was undeliverable because it didn't exist. Finally, the front desk provided me with the correct one. It took 3x times to get a hold of the regional manager. I had to go to work with burnt scabs on my face. I cried upset over the whole experience. Bottom line, I will not be coming back to any European Wax location. This experience destroyed any expectation I might have with any other aesthetician they might have on staff or the managers they hire who don't have training or is certified in the service they provide. If I could give ZERO stars, I would. I did get reimbursed but not until after I was asked to provide pictures for proof by the Regional Manager. It was a horrific experience. Never again.

Yelena is very nice and does a great job! The space is clean and she did a great job with my…read moreeyebrows. I will definitely return to her establishment.

Most amazing waxer out here in the Ellicott City/Columbia area. She is so sweet and down to earth…read more Every time I'm about to go on a date, this woman has helped me everytime. She is my best kept secret, let her be yours!

I've never had less pain with waxing like here before. By…read morethe way, I wrote this review 11 years ago. I just found out that I didn't post it. Lol. I'm still coming to this salon. Mostly for waxing, occasionally for facial. She does very great job!!

This was my first Brazilian and a spontaneous venture. First let me say, I never expected to say,…read more"that was easy!" It was nowhere as painful as I imagined and comparable to an eyebrow wax. A Brazilian is when they wax it all off and she did so phenomenally! Erica is super gentle yet quick and efficient. She is a petite and friendly young lady and she makes you feel very welcome. It is located in the M&T building by Columbia mall. It is elegant and calming when with it's decorations. And very clean! The room is small with pretty purple walls and also very clean. She plays Zen type music so you remain relaxed and is full of light convo to keep your mind off things. Both front and back are included and believe me it's not as painful as you think. She is great and will make you want to make this a routine visit. I'm excited to go back and refer lol. If you call and get voicemail leave a message she is sure to callback and is uber polite. Enjoy :o) I will def be going back, but I do think it's pricey that's the reason for 4 stars

I have been a client of Yenna for a long time. She is incredibly professional and takes pride in…read moreher work. She is always attentive and makes the process as comfortable as possible. She only uses high quality products and never re-dips the wax. I highly recommend Yenna for any waxing needs.

From the owner: Soft Opening Days: 50% OFF ( 4/27 - 4/28 - 4/29 - 4/30)…read moreGrand Opening Month: 40% OFF entire May ( 5/1 - 5/31)

Don't get the plus member plan as they will find new ways to charge you fees constantly. Don't come…read morein one month and it's $15, no surprise there but your invoice will be aggressive in stating that it is overdue the second it's sent to you. And that $15 you pay for the membership, better do it in January only because it's not for a year from when you started, it's due every January. So my membership that started in September still has to be renewed in January for another $15. I am not renewing just to find out all the other ways they plan on screwing me over. The worst is the managers/owners are completely absentee and make the waxers do double duty at the front desk and take on the brunt of frustrated customers. Must be nice to sit in your palace funded by bad business practices and the labor of others. Speaking of the waxers, Christina is absolutely amazing and the best waxer I've ever had. She is efficient, minimizes pain, and produces clean and lasting results. She should be paid what the quality of her work deserves and she should be treated better.

I absolutely LOVE Beauty Lab! The staff, the location, the ambience, the prices, I love everything…read moreabout it. I am definitely ditching The major wax chain I used prior and supporting this wonderful waxing business from here on out! I scheduled my appointment online and snagged a last minute appointment for a Saturday morning with Madi. I arrived about 15 minutes early for my appointment and she was able to take me right away. I paid for my services prior, which I appreciate. Nothing like a bottle neck at the front desk, with all your patrons trying to pay at the same time. The decor in the Beauty Lab is beautiful. If it very minimalistic, homey and comfortable. Most importantly, it is very clean! In fact, the kind gentlemen at the front desk was cleaning when I arrived. Cleanliness is definitely very important for a waxing business, so I appreciated that! The wax room was very spacious and clean. Madi was an absolute sweetheart. She was very professional and the wax experience was amazing! She had me in and out in no time, which I definitely appreciated on this specific Saturday, because it was snowing and I wanted to get off the roads ASAP. Amazing business, amazing staff, amazing experience! You should really patronize this business. I assure you, you will not be disappointed!

Scheduled a 60 min new client facial with Taylor and WOW!! She is amazing. Upon walking in I was…read moregreeted by the front desk and she was very nice and directed me to the restrooms/waiting room. They send out client forms and they were easy to fill out before hand. 5 minutes before my appointment, Taylor came and introduced herself. We walked back to the room and she sat me down and discussed my concerns, in-take paper work, and my overall skincare routine. During the facial she explained throughout what she was doing and it was one of the most relaxing facials I have ever had. I generally get facials done at my local med spa, however I will definitely incorporate Oja's into my routine. She addressed all my concerns such as acne and hyperpigmentation. The massage she gave during and the hand/feet masks were a fantastic touch. Afterwards, she went over all that she did and also what product she used. I was thoroughly impressed by how clean, organized, the customer service, and etc. 10/10 in service, ambiance, and overall value.

Saw an older woman with short hair. I asked for 60 minutes back and glutes only. She spent half…read morethe massage on shoulders and arms. When I turned over she started on arms again. I interrupted her to actually touch my back. She did my back, never touch my glutes. And when I asked her why, she said I needed to relax. And to stop lifting my heavy purse. I came there to relax..... I came for specific areas. You can't just do what you want. You can't just give massages that disregard what the client asked for. Terrible experience

I tried calling for an appointment no one answered but I went anyway and they took me even though…read moreit was closing hour. I'm very grateful since it's difficult for me to get away. They are full service, very clean upscale. Highly recommend

Great service. Friendly staff…read more Knowledgeable and able to do the designs you have chosen. Brought my daughter here when I was in the area and this place did not disappoint. They did a wonderful job on her nails. The only downfall was the price. A bit overly priced then other places I've been to back home in Philly.

I love this place, fast and they actually listen when you tell them how you want your hair cut.read more

I was searching for a new stylist after my last one moved. I have very fine hair that I prefer be…read morecut in layers. Oddly enough it's tough to find a stylist who is good at cutting fine hair into layers. I looked at many salons but the reviews were always mixed or the place was also a spa and tried to sell you other services. After seeing several reviews for Total Image and a stylist named Suzanne I decided to book an appointment. Wow! Total Image is a Total Winner. Nice salon, good location and Suzanne totally rocks as a stylist. She made sure I was happy with the length and number of layers before she styled it. So many past stylists have tried to cut my hair really short because I'm older. But I look terrible with short hair. Suzanne cut it as I wanted it. Probably the best haircut I've had since moving to Maryland. I highly recommend this place and Suzanne. Prices are reasonable not high. Just saw this review was posted in the wrong salon- sorry but I didn't go here!

I loved but LOVED my first experience here and I am definitely a loyal customer moving forward!…read moreSuper sweet and gave me exactly what I asked for!! Got so many compliments truly grateful

Mini and her staff are the best!!! takes me in even when i call day of an hour before! and on top…read moremy toes and hands always look on point!

I thought that the trip to Columbia for a facial might be a stretch but it was SOOO worth every…read moremile! Dom's magic fingers made my face come alive. Transformed and peaceful were the words of the day. Not only was my face feeling great but I felt so calm after my facial! There are lots of treatments to pick from and I have tried several of the add ons. As if the facial wasn't enough because it was, the additional services on the list were awesome. I intend to try many more because the ones I tried were terrific. You can't go wrong with the treatments Dom has to off. The office is as fab as the body treatments but then you would expect that being in Columbia. Do your body a favor and treat it to Dom's experienced hands! You won't regret it!!!

From the owner: Hello! I am Dominiqua Brown, Licensed Esthetician, Licensed Massage Therapist, Certified Stretch…read moreProvider, Owner and Founder of Radiant Skin & Body. With over 10 years of experience in the industry, I am dedicated to helping my clients look and feel there best. My passion for skin was birth out of challenges with my own skin dating back to my teenage years and very recently recovering from getting off of birth control and all the hormonal woes that can come with that. I truly believe the Great skin starts from within. I would consider myself as the “wholistic esthetician” because I look at the whole person, not just the skin that is presented in front of me. The skin tells a story to what’s going on inside of the body. I am so excited to partner with you on your skin care journey and become your life long esthetician.