I typically go to this location and have always had a great experience with my waxer and front desk…read morestaff. My usual waxer is Carisa (who is incredible) but she as unavailable. I was waxed by Gabriella was did an amazing job, she took her time, guided me with breathing to lessen the impact of the wax and made me feel comfortable as one could me getting waxed

I had purchased a packet of 10 for eyebrows, upper lip, under arm, and Brazilian; and had prepaid…read more$1170. My 3rd visit was for a 2:30 appointment on 8 Feb 24, at the Columbia site. My aesthetician was Ciara. I had my eyebrows, lips, under arms and Brazilian done. At soon as I walked in, I can smell weed on her, especially as her hands were close to my face, and I smelled it on her breathing on me. But that's not the worst. It felt like I was the first customer because the wax was really hot. I had mentioned it to her several times that it was hot and she even told me that she noticed it so when she did my eyebrows but she continued to do my eyebrows and upper lips. She even put more wax on top even after she said that she notice it. I did keep on letting her know that it was still too hot. She asked if this was the first time I've had wax done, and I told her - no. I've been getting waxed for the last 25 years. When I got to my car to check my face, I had large noticeable burnt spots under my eyebrows, both left and right and over my upper lip, both left and right. I went back to the store to show the manager, Francesca Moreira, to complain about the burn spots from Ciara. The manager told me that it looks a little red; and when I told her to look closer and that Ciara actually burnt skin off, she told me that she was not certified to say so or not. It does not take a genius to see that skin was taken from the hot wax. There's a huge difference. I'm not sure how she is the manager of a team of aestheticians, and not certified just to see that Ciara, or other aestheticians, actually took skin off when Ciara waxed my eyebrows and upper lip. I had to ask to talk to the Regional Manager, Tony Badolato, but she only offered to provide me an email. I had to call back several times because she provided two incorrect emails where it was undeliverable because it didn't exist. Finally, the front desk provided me with the correct one. It took 3x times to get a hold of the regional manager. I had to go to work with burnt scabs on my face. I cried upset over the whole experience. Bottom line, I will not be coming back to any European Wax location. This experience destroyed any expectation I might have with any other aesthetician they might have on staff or the managers they hire who don't have training or is certified in the service they provide. If I could give ZERO stars, I would. I did get reimbursed but not until after I was asked to provide pictures for proof by the Regional Manager. It was a horrific experience. Never again.

I have been a client of Yenna for a long time. She is incredibly professional and takes pride in…read moreher work. She is always attentive and makes the process as comfortable as possible. She only uses high quality products and never re-dips the wax. I highly recommend Yenna for any waxing needs.

From the owner: Soft Opening Days: 50% OFF ( 4/27 - 4/28 - 4/29 - 4/30)…read moreGrand Opening Month: 40% OFF entire May ( 5/1 - 5/31)

Scheduled a 60 min new client facial with Taylor and WOW!! She is amazing. Upon walking in I was…read moregreeted by the front desk and she was very nice and directed me to the restrooms/waiting room. They send out client forms and they were easy to fill out before hand. 5 minutes before my appointment, Taylor came and introduced herself. We walked back to the room and she sat me down and discussed my concerns, in-take paper work, and my overall skincare routine. During the facial she explained throughout what she was doing and it was one of the most relaxing facials I have ever had. I generally get facials done at my local med spa, however I will definitely incorporate Oja's into my routine. She addressed all my concerns such as acne and hyperpigmentation. The massage she gave during and the hand/feet masks were a fantastic touch. Afterwards, she went over all that she did and also what product she used. I was thoroughly impressed by how clean, organized, the customer service, and etc. 10/10 in service, ambiance, and overall value.

Saw an older woman with short hair. I asked for 60 minutes back and glutes only. She spent half…read morethe massage on shoulders and arms. When I turned over she started on arms again. I interrupted her to actually touch my back. She did my back, never touch my glutes. And when I asked her why, she said I needed to relax. And to stop lifting my heavy purse. I came there to relax..... I came for specific areas. You can't just do what you want. You can't just give massages that disregard what the client asked for. Terrible experience

I spoke with manager a couple days after my appointment and they offered to cover costs for any…read morecare needed after my cut and refunded me for the pedicure. They were also very apologetic, kind, and eager to repair the relationship. This is why I'm giving I'm updating review! It's so rare to see a personal care service business so attentive to their customers and so enthusiastic to address and resolve any concerns! Also, want to add that this was my FIRST time ever having an issue or concern after being a consistent customer for several months.

Kathy did a horrible job on my dip manicure. I've never had such clumpy and thick dip powder and…read moreeach of my nails were different shapes and lengths. She did not pay attention to detail. I went back the next day and had them take the dip off and give me a refund. Will not be going back.

The Spa is situated in a little business offices park across from the Costco and behind the Royal…read moreFarms. Decoration is very on-theme with the beach scene. Facilities looked clean. There was quite a misunderstanding when we showed up for our appointment. Apparently the aestheticians that were supposed to come in, had to leave without warning. So we were told to come back in an hour. Whatever the reason, it actually worked out for me and my friend as we were comped very well. I had booked a facial for both of us, but we were able to experience the foot scrub and the sauna for 30 minutes. The dry sauna is located in the corner of the room that we were being treat. It was great, though it could've been a little hotter. Still got a good sweat though. The facial was relaxing. From what I peeked, they use Dermologica as their main product. The surprising and best part of the whole experience was the Foot Scrub. We were treated with a scrub at the same time as the facial. After the exfoliation process, we were given a foot massage which was one of the best I've ever had. I will definitely be back for another treatment.

Was excited for my 30min heated stone massage but was left disappointed. They started 15min late…read morebecause they seemed busy (I arrived 15min early) but ended only 4min late so it was a 20min massage. The music they had on the background kept being interrupted with ads, and my massager's phone kept ringing with her text messages. My massager didn't introduce herself so I didn't catch her name but it felt like she was inexperienced. I left with aches no better than I had before I went in. Unfortunate!

Hair stylist Labony did a great job. The vibe of the environment was worth it. Do you fancy a…read morequiet, meditative, experience, listening to chants while getting a haircut? I sure do.

I really wanted to like this place. My second time here as I believe in second chances. However, I…read moredont see where much was done on either occasion. I basically walked out the same way I came in. My brows are a little sparse, but even with that I've had more of a defined arch than this. I think she can tell I was unhappy with my brows and I could've asked for her to correct it. But if she was ok with finishing up like this, I dont trust her to fix it. I believe the disconnect is they are used to servicing those with thick, dark eyebrows and dont know what to do with thinner, lighter brows. Well, you arch them too without trying to save them for thickness that we dont have in the first place. You can't service everyone the same.

I have had several experiences at The Face Place Spa. It's my go to spot for a day off of…read morepampering. I've had massages, facials and my last trip a pedicure. The environment is small but calming and I've always left feeling refreshed. I enjoy the ease of booking, paying and they also occasionally send promos for your next visit. A great spot for some self care!

As a gift for my birthday, my husband booked me an appointment for an one hour European facial. He…read morehandled the booking and payment which I believe was all done virtually. My last facial was many, many years ago so this was a great experience for a service other than massage which I usually steer towards. The room was very calming and clean. Nice beachy music was playing. The products all smelled amazing. The steam was a bit overwhelming but I go through it and assuming it helped with extractions afterwards. Overall, I felt taken care of during the facial and will be happy to return for future services!

I don't normally get my brows done, but decided to on Sunday. Eyebrow Land was not only open, but…read morethey also take walk-ins! Everyone was so incredibly nice, and the service didn't take long at all, and was very affordable. Very happy with my service and experience, and cannot recommend them enough!

If you have thick brows, I would not recommend coming here. Even though I specifically asked for…read morejust a clean-up, both visits resulted in my eyebrows being taken in far too much and made significantly thinner than I wanted. My brows are now almost unrecognizable, and I'll have to spend time growing them back out.

I've never had less pain with waxing like here before. By…read morethe way, I wrote this review 11 years ago. I just found out that I didn't post it. Lol. I'm still coming to this salon. Mostly for waxing, occasionally for facial. She does very great job!!

This was my first Brazilian and a spontaneous venture. First let me say, I never expected to say,…read more"that was easy!" It was nowhere as painful as I imagined and comparable to an eyebrow wax. A Brazilian is when they wax it all off and she did so phenomenally! Erica is super gentle yet quick and efficient. She is a petite and friendly young lady and she makes you feel very welcome. It is located in the M&T building by Columbia mall. It is elegant and calming when with it's decorations. And very clean! The room is small with pretty purple walls and also very clean. She plays Zen type music so you remain relaxed and is full of light convo to keep your mind off things. Both front and back are included and believe me it's not as painful as you think. She is great and will make you want to make this a routine visit. I'm excited to go back and refer lol. If you call and get voicemail leave a message she is sure to callback and is uber polite. Enjoy :o) I will def be going back, but I do think it's pricey that's the reason for 4 stars

Back facial? It might just inspire me to wear that gorgeous strapless sweater dress. When I…read morearrived, Shannon greeted me with such warmth and friendliness that it immediately put me at ease. She took the time to explain her process and made sure all my concerns were addressed. The back facial was so good! The highlight for me was the back and shoulder massage using warm aromatherapy-infused oil; I was so relaxed. Shannon worked magic on the knots in my back, which felt fantastic. I highly recommend visiting Shannon at Love My Skin. She is offering several special deals this November, and you can try a variety of treatments including micro-needling and hydrofacials.

Shannon is the absolute best. I have been going to her for years. She took my skin from red, dry…read moreand blotchy rosacea to glowing, hydrated, and no signs of redness since I have been going to her. She is very caring and compassionate with her clients, making them feel comfortable and at ease, while tailoring each skincare regime to fit each person instead of a "one style fits all" approach frequently used by many salons. I always leave appointments feeling relaxed and pampered. I frequently get comments on having a youthful appearance. I attribute that to Shannon and her "magic." I wouldn't think of going to anyone else!