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    LifeMed Institue

    5.0 (1 review)
    Closed Closed

    Services - LifeMed Institue

    Laser hair removal

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    1 year ago

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    Sarah Mess

    Sarah Mess

    3.8
    (20 reviews)
    1.8 mi
    $$$

    Poor Results & Dismissive Care - Not for Sensitive Skin…read more I visited Dr. Sarah Mess's office two weeks ago for Botox and had a deeply disappointing experience. Not long after the treatment, my eyes became puffy and began to droop, and I developed a rash--none of which I've experienced before in my many years of getting Botox. The puffiness and rash came from skincare products she applied and tried to sell me, despite me clearly stating that I have very sensitive skin. Instead of testing a small patch, she applied the products all over my face. When I contacted her about the reaction, she told me to take Zyrtec for the puffy, drooping eyes--saying, "It can't hurt"--even though I don't have allergies. For the rash, she offered no professional solution, just told me to use over-the-counter products on my own. When I raised concerns about the results and how I looked, she brushed it off, saying it would wear off in a few months and that I was "still pretty." Meanwhile, half my forehead still has visible wrinkles. There was no real follow-up, no accountability, and no real care. I was left feeling dismissed and unsupported. If you value thoughtful, personalized treatment--especially if you have sensitive skin--this is not the place for you. Save your time and your money.

    Do NOT get laser hair removal here. Not only does it come back, it comes back worse. The doctor…read moredoesn't even do it. She has nurses come in and do it. She doesn't even introduce herself or monitor the progress. You pay thousands and thousands of dollars and get lousy service and horrible results. Save your money.

    Photos
    Neck lift before and afters
    Neck lift before and afters
    Tummy Tuck before and after photos
    Tummy Tuck before and after photos
    Dr Sarah Mess

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    Dr Sarah Mess
    Nava Health & Vitality Center

    Nava Health & Vitality Center

    3.2
    (98 reviews)
    0.2 mi

    I am filing a complaint against Nava Health for ongoing billing issues, lack of transparency, and…read morefailure to deliver promised services. I enrolled in a one-year membership for myself and my husband on February 28, 2025. From the start, there were problems. Prices were increased without any notice--I only discovered this at the time of my appointment. I was also promised doctor-led reviews after bloodwork, which never occurred; instead, I only spoke briefly with a nurse practitioner and received generic recommendations. Additionally, after each visit, there was consistent pressure to purchase expensive add-ons, often supported by concerning claims such as exaggerated food intolerances, "gut permeability," or potential Lyme disease, which felt more like sales tactics than objective medical guidance. More concerning is a pattern of improper charges. I was repeatedly billed for "free" monthly IM booster shots and had to call every time to dispute the charges, often spending 20+ minutes just to reach someone. These recurring, unauthorized charges raise serious concerns about their billing practices. On February 3, 2026, Nava contacted me stating that our memberships had already expired, which was incorrect, as I clearly signed up on February 28, 2025. On that same call, I explicitly declined the offer to renew. Despite this, both memberships were still charged. Only one membership was fully refunded; the other was partially refunded. Nava claims I "used services" on February 28, 2026; however, on February 20 I was told to reschedule my February 21 appointment due to provider illness. I immediately rescheduled to the next available Saturday, February 28--the only day I could attend due to work and travel. This delay was entirely caused by Nava, and I should not be penalized for accepting the only option provided after my membership had ended. After reviewing other complaints, this reflects a broader pattern of billing and service issues. I am requesting a full refund of the remaining $200 and written confirmation that my membership is canceled with no further charges.

    Zero stars. My doctors did not acknowledge that my two surgeries were related to improper dosing of…read morebioidentical hormones. I do NOT recommend Nava. I would never go back.

    Photos
    In Columbia, MD with one of the outstanding staff members, coming off of lunch.  He shared news of NAVA expansion. Good!
    In Columbia, MD with one of the outstanding staff members, coming off of lunch. He shared news of NAVA expansion. Good!
    Waterfall in waiting area is so calming and beautiful
    Waterfall in waiting area is so calming and beautiful
    Feelin great!

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    Feelin great!

    LifeMed Institue - medicalspa - Updated August 2026

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