I recently hired Domini cleaning service, and unfortunately, it was a very disappointing experience. The rate communication was confusing from the start. Over the phone, I was quoted $60 per hour, but I was never told that rate applied per cleaner. A couple of days before the appointment, the cleaner sent a very long text--my fault for not reading it carefully--which mentioned $60 per hour per cleaner. That is a big difference from what I initially understood.
When I asked how many cleaners would be coming for my small, already mostly clean house, the cleaner insisted on sending three people. On top of that, they charged an additional $50 travel fee, which I've never encountered with other cleaning services (and they were only traveling from Shoreline to Bellevue).
The worst part is that when the three cleaners arrived, only two of them seemed to be working. The third person spent most of the two hours doing almost nothing--mopping one small area and randomly sweeping walls and furniture with a feather mop for far too long. This felt like a tactic to inflate the cost by counting him as a third cleaner, without him actually contributing.
After two hours, the house still wasn't fully cleaned. There was dirt left in the oven drawer, some drawers and the fridge weren't wiped properly, and one of the toilets was still unclean. It was extremely frustrating to pay such a high rate for an incomplete job.
Overall:
- Very high rates once you realize it's per cleaner, per hour.
- Unclear communication of pricing (you must read the fine print carefully).
- Extra travel fee that seemed unnecessary.
- Unsatisfactory cleaning results, despite paying for three cleaners.
I wouldn't recommend this service to anyone. If you do consider them, read every detail thoroughly--otherwise, you may end up with a huge bill for very little work. read more
