The location of this Dollar Tree is very convenient to our home. That being said, I never want to enter this store again!
I'd guess that 70% of the time that my fiance and I have gone into this store, we have put our items back because we didn't want to wait in a line of 20 people at one register for one or two items that we could just as easily purchase somewhere else.
Today was the last straw. We are currently planning for our wedding which is less than two months away. We went into this Dollar Tree to purchase some items to go into the centerpieces. (faux floral items). We also picked up 2 1-liters of soda and a 20 oz. soda. We waited in line because this seemed like the best place to get these floral items for our centerpieces.
The total came to $20.14. Unfortunately, I only had twenties. I had nothing smaller and absolutely no change. I handed the cashier two twenties and apologetically told her that I did not have any change. She stared at me for 30 seconds to a minute with a very irritated look on her face, and when I realized that she wasn't moving, said to her again, "I don't have the change. I'm sorry; I have nothing smaller than twenties." She then asked if I had any one dollar bills. By this point I was pretty irritated, but was still apologetic and calm, explaining to her, yet again, that I had nothing smaller than twenties. This sixty some year old women then proceeded to call out throughout the store asking if anyone had any change. A woman in line gave her fifteen cents. Now, I was a little more than irritated. I was absolutely appalled that this woman had to make such a huge spectacle over this, rather than just counting out our change. I said nothing.
She closed her drawer, and started helping the next person. Remember, I gave her two twenties. I asked her where my change was, and she stared at me as if she was a toddler and I was asking her to recite the Gettysburg Address.
In order to get my money back, she had to call a manager to the register, and then said manager needed to go to get my money from the safe in the back, rather than being able to open the register!
This same manager, when I complained about the incompetent cashier, made a snarky remark!
To top all of this horrible customer service off, the place was absolutely disgusting with trash littering the floor.
I will absolutely never return and will absolutely be going out of my way to a different dollar store somewhere else, if need be.
To sum it all up, if you want to go somewhere to experience absolutely no customer service, incompetence, and embarrassment, this is the place for you! read more
