During a pandemic, everything has changed. How we come into the store. So moving forward, you have…read moreto wait to enter depending on the time of day or day of the week, you will have to wait to enter (so bring your patience). The CSR was very nice and patient advised when we can enter, then there was another CSR inside the entry/exit way advising about the carts, which they clean. Once inside, I had a chance to browse each section. The plus size section was somewhat non existent, but I managed to snag a few tops and a pair of leggings (which I discovered later had a hole in them, but was able to fix thanks ro my sewing skills) *TIP 1 check all merchandise for holes, tears, missing part, etc Finally I made my rounds in each department, found some people not following the directions in th store. Was able to find a few deals. Check-out line nearly lined all the way to the back of the store, but the CSR's were great. I hope they keep this up.

Rude and poorly trained staff. Learn how to talk to your customers before you loudly gossip and…read moretalk about them.

Always a lover of big lots. I went for a shower liner and purchased one for 3.99. The staff is…read morenice, with no lines, plenty of parking and a little bit of almost everything except they were out of my fav tea. I forgive them, though, I'll be back!

Very understaffed! Store was an absolute mess (mid-day on a…read moreWednesday). Shelves not stocked, lots of missing items and no attention to how the location was presented. 1 checkout lane was open with about 6-8 customers in line with no other employees in sight. Long wait times to check out 2-3 items when people have full carts!

Welcome to the new Walmart! Where they don't want to refund your things until they are ready even…read morethough you have receipts and everything! I should NOT have to wait over a week even though everything says it was delivered when it was not

Services Selection They can be a little pricey depending on your purchase. Current events aside…read morethey're ok.

I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.

I briefly walked through this Loft location in search of a pair of pants I'd wanted online but were…read moresold out. I found the coordinating top, but alas, no pants. I didn't have time to peruse otherwise, but the store was clean and organized. I'd return.

I shop online. So let me share. I purchased 10 items from Nordstrom. All shipments included a…read morereturn label. It is a pain free process. I purchased from Soma different items and paid with PayPal. Before the final click completing the purchase Soma tells you clearly returns for items purchased online with PayPal must be returned by mail. Perfect I understand before I complete the transaction my return options. Now onto Loft. I purchased three items online. All beach coverups. I then went to return all three. I attempt to use the online system however Loft has designed the online return procedures to make it as difficult as possible. But I note it will cost me $ 7.95 to return by mail and free to go to the store. Once in the store I deliver my unworn items with tags in the original packages. I am told swimwear cannot be returned in the store. I am forced then to pay the return fee and once again try to navigate a deceptive system designed to frustrate a consumer and thus the Return is never complete. That's my first issue. When you are shopping on line it is not made even remotely clear the return policy. Frankly you have to go to three areas of the website to see what the return policy is on swimwear. On the receipt finding the policy at the bottom in the smallest font possible again hides the policy. I find this appalling. Surely all retailers have their own policy. However consumers should be able to understand the policy in a clear openly designed system. I will pay the return costs. I will never shop at Loft, Ann Taylor or any of their companies again. Here I come Nordstrom.

7.3.24 (review written) 6.22.24 (visit)…read more A large department store located in White Marsh Mall. The day I shopped there was a promotion to take 20% off the lowest sale ticketed price. I perused the juniors and petites. Juniors had cute apparel whereas petites seemed tailored more to older clientele. I did find a cute pair of floral pants in the petite's section and a polka dot dress and green short-sleeve shirt in juniors. I also checked women's intimate apparel to look at pjs and there was a handful of cute sets that were cheap as they were on sale. I was short on time as the hubs was waiting for me, otherwise, would have tried on a few and purchased. Maybe next time. Definitely a fun place to shop with affordable prices.

We went to Boscovs in the White Marsh Mall last Sunday at 6:40 pm. We started out at JC Penny's…read more and walked all the way there. I am handicapped so we had to dit down every few steps. When we went in, the employee told us she was locking the door at 6 pm. When we tried to leave, two very rude employees told us we can't get out except thru the outside doors. It was very cold and my husband had to walk all the way to Penny's out in the parking lot. I was forced to sit on the outside bench for 30 minutes until my husband brought the car around. We will never go to Boscovs again. We realize they were anxious to go home, but the rudeness was uncalled for.

This is my favorite place for crafts and projects. They have a lot of fun stuff and always…read morediscounts available. The prices are reasonable and affordable. The customer service is great every time I visit and need assistance help is right there.

I love Michael's. It's probably my favorite store. I mean, I'm an artist. I'm not famous, but I…read moremake art. I love going into Michael's and exploring each aisle, and letting the products speak to me. I also do scrapbooking, and Michael's does have some decent scrapbooking supplies. They're not A.C.Moore (RIP), but you can find some nice books of paper, rubber stamps, stickers, glue dots... This time I came away with a straight-edge cutter, and a macrame plant hanger, and a pack of pencils. Apparently our gremlin stole all my pencils. I had a gift card which I received for Christmas, and a $5 off coupon, AND a 20% off coupon from the website. Most of the store was already on sale - a lot of buy one, get one half off. My mom was with us, and she stocked up on $2 Christmas wreathes, and some stuff for making cards. Our receipt claimed that we somehow saved almost $50. I never feel bad about shopping at Michael's. I always spend less than I expected because there's always some kind of coupon online. And I always come away with something that I can use in/on my art - like feathers, gems, ribbon, colored stones, puffy paint, etc. I'm already thinking about what I need for the next time I get a coupon from my rewards card. I will most certainly be back. PS: the bathroom is large, and Jeremy and I had no problem fitting in the accessible stall with my big, motorized chair.

Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

Do not buy anything from this company the worst furniture! They say their price are the cheapest…read moreit is and the quality is horrible! I purchased 3 rooms of furniture, after 2 years the living room set started to peel dinning room chair became wobbly and DONT PURCHASE THAT GOOF PROOF PROTECTION PLAN! ITS A RIP OFF!

Great customer service here. There was a long line and only one young woman at the register. She…read moreremained poised and calm while smiling, getting everyone checked out efficiently and professionally. I was able to get a great pair of simple black flats at a great price. I saved even more by using a rewards member coupon. Great location, easy parking, YUGE assortment of shoes.

This was my second attempt at returning a defective pair of boots. I had first tried at the store I…read morepurchased them from in Towson. They were rude and disrespectful to my situation. They offered me $9.99 for a pair of boots that retail at $99.99. Thankfully, the manager at this White Marsh location who's name is Tanisha was very polite and understanding of my situation. She explained why the other location was just offering the $10. But we agreed that how the situation was handled could have been better. She offered to make it right within her authorization. Unfortunately, it's the end of boot season and DSW in general stocks very few women's size 10 anything. So I was unable to find a comparable exchange. However, because of her respect for me and her compassion towards the situation, I did purchase a pair of shoes outright. I had originally been frequenting this location just because I enjoy the shopping center it's in. I had only gone to Towson the one time because it's closer to me. But I will never set foot in the Towson location again and will continue to go to White Marsh where I am respected and appreciated as their customer. Thank you Tanisha and team. You always make my shoe shopping a little better.

This store has so much for your home! It's an upscale version of TJ Maxx and Homegoods, with…read moremerchandise organized well, stocked fully, and thoughtfully plannogrammed. The interior is clean and spacious. There's SO much to buy, stuff you've never even thought you'd need, like a Christmas tree shaped beverage dispenser. Their stuff is high quality, long-lasting, and premium. We bought $8 pasta and $10 pasta sauce to splurge and got a free ornament. The customer service is superb! They must treat their employees well, as all the staff seemed excited, happy, engaged, outgoing, and smiley.

World Market has all the things! My nail tech introduced me to these sweedish fish and World Market…read moreis one of the only places in the area that sells them. There were so many other snacks, drinks, and food items from around the world. I love the little labels so you can see exactly what country the item is from. It's pricey, but nice for a little treat every now and again.