Well, let's see... the location is in Tarzana/ Encino location off Ventura blvd. The parking lot is huge, so no problem with shared store lots. I will admit, sometimes there's homeless people out front or inside sometimes. However, for the most part you can get in and out very easy. I've never had an issue with customer service, there is an older cranky lady, but that's just how she is... hahaha. The younger girl Jazmine is always so polite, even when I saw a black lady getting an attitude with her, she kept her cool and stayed calm. For the most part, when I but items they are in stock, but let's be real sometimes delays in shipments or stuff might be out of stock. It happens! Theres also lot of dollar tree locations near, I'm understanding. You can really find good stuff at affordable cheap prices. I found candles that were only $3 the mahogany taekwood candles are a grip at Ross or Bed Bath and beyond. Thank you Jazmine for always being so nice, warm, and welcoming every-time I come shop here. read more

Huge thanks to Jenny for helping me with a return today! My item wasn't working, and since it was purchased for decorative purposes, I just wanted an even exchange. Jenny made the process quick and easy -- honestly, she was the highlight of my day. As someone with a disability, when I receive great customer service, I like to make sure others know about it. Jenny and the rest of the staff this morning were kind, patient, and professional. Please support your local Dollar Tree! The staff work hard -- keeping the store clean and organized, running checkout, and watching the floor, all at once. A little kindness and patience toward retail workers goes a long way. Thank you, Jenny and team! See you soon! read more

Dear Dollar Tree Management, I am writing to formally report a very distressing experience I had at your Encino store. If I could give this location zero stars, I would. I was treated very poorly by a cashier described as an older woman with short, curly grey hair and glasses. She was incredibly rude, which unfortunately seems to be a consistent issue with her. Furthermore, I was insulted by another customer in line--a short woman with dark hair--who was being aggressive toward me and others in the store. While this woman was creating a "scary environment" and insulting the man behind me, the cashier did absolutely nothing to intervene or de-escalate the situation. I would like to extend my thanks to the gentleman standing behind me who was the only person to stand up for me. He deserves five stars, but due to the behavior of your staff and the environment of the store, I will not be returning. I hope you will address this with the cashier involved to ensure that other customers are treated with more respect in the future. Regards, read more

Staff is extremely rude. Walked in to ask for the little dumplings to a worker with short brown straight hair and glasses. Asked kindly if the had any and while asking she didn't seem to wanting to help and gave me a short answer "no" and just walked away when I had another question. Change staff or teach them customer service. Happened today at 10:50, and will never set my foot here again or spend any money here. So unsatisfied!!! read more

There is a new cashier at this store, his name is Donald and he's the delight of shoppers! Fast, courteous, interacting very pleasantly with customers!!! read more

Oh my.. it is not a Dollar anymore. They should change the name to $1.25. They raised their prices already and plus tax. Seasonal items are out as expected. Other items they are fully stocked. read more

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Unfortunately the employees do not want to be there. There's always a long line with next to no checkers. The checker I got recently was telling the other one how when he Durant want to work he just Doesn't show up. Makes no conversation with the customer. Asked if I wanted a receipt and pointed to the register for me to take it myself as he walked away. Had the joy if getting him again a few dats later and he didn't say a single word to me at all. manager/owner really needs to address their customer service read more

Decent Dollar Tree location right off Ventura Blvd. in Encino. Easy to spot! The parking lot is a tad strange to navigate, but you'll be OK, there were many spots available when we stopped by! Big location, pretty clean, they have a bit of everything. Lots of Christmas items and home decor, I got some cute labels and gift wrapping paper. And found some decent selection of hosiery items and pantyhose, I figured for $1 I'll take the risk. Why not? I don't live in the area, but I'm glad I stopped by. Decent store, OK customer service! read more

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Come here if you want to be treated like crap!! Horrible service I said "hello how's your day today"and SANDRA (that's the name on the receipt at least) Acts like she can barely talk nor look me in the eye what's with the attitude girl you're to old to be acting like that. Store is also very dingy, I like getting the cheap things but I probably wouldn't go back.. read more

Honestly the customer service here sucks! I took my clients with special needs to this store to purchase a snack and then they asked if they could use the restroom this younger Hispanic guy with tattoos told them there's one in the back but didn't bother to open the door knowing only they could open the bathroom with their key so then I decided to ask the cashier if she could have someone open it and she told me I don't have the key go to the office and ask the manager for it when she literally could've called the manager through the intercom and requested restroom service read more

negative 10 service awful, i am here looking for batteries they didn't have it i asked the manager she said they don't have it come back tuesday seems like they party in the back another lady was there very very rude said her back was to me she said go to another plc this is very easy very nasty face just i stand and looking at her and manger was ignored me . now laughing loud i didn't know the dollar tree doesn't want customers read more

Dollar Tree - empty is ok but rude Not - Discount Store Near Me - Encino, California

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Worse customer service blk woman claiming to be the manager was very rude I purchased item on a same day went back to exchange for a bigger size that was purchased by Apple Pay She would not honor my receipt Even the employees there told me That hate her I will make a complain with the corporate And I did dispute with my credit card company she has Bobby pin on her ears She should have them on her mouth Not to disrespect customers read more

This place is very unprofessional! I applied online and got a call for an interview. the person I spoke with over the phone went over the schedule with me and asked if I can go In for an interview... I did. Nobody ever showed up. I asked the employees if they knew when the person that does the interview will come in, or course no one had any idea. I waited for 45 minutes no show. I left. I didn't get a call or anything. read more

Dollar tree isn't perfect however where or what they lack in other areas they generally make up in average customer service and a variety of scented candles... I often stop in for miscellaneous items such as batteries, kitchenware and/or seasonal selects which surprisingly stay in stock longer here than any of the other locations I frequent. I'm rarely disappointed when I stroll into the Reseda/ Tarzana adjacent location and almost always leave with more than I thought I would as everything is only a dollar (not including tax for non food items and/or crv for beverages)... unlike 99 cent only stores that have been carrying higher end items that all end in 99 cents. The major problem at this location is definitely the management... there's never enough employees here during peek hours or anyone to assist with that person in front who needs to make some odd exchange or return... the ads and marketing here are pretty forgettable and I know they have some say in their store set up, end caps, displays, etc. which would make this location feel more personable than it use to in years in the past. read more

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A good store in a good area, but often times short staffed. There were 15 people in line today with one register open. I'm guessing someone was on lunch or break, which is fine, but why does the store only have two employees?? There is often times a long wait here. read more

Dollar Tree - 15 people in line. 1 Check stand Open. Monday at 11 AM. - Discount Store Near Me - Encino, California

The service is amazing!!!!! They have high quality things and you can find a variety of items for cheap!!!!

This is a new addition to the Encino neighborhood -- right by the Petco and Bevmo on Ventura Blvd. I was quite excited for my first visit -- I'd never been to a Dollar Tree before -- and quickly realized it wasn't the cheaper version of Ralph's that I'd anticipated. It's basically half the size of a 99 Cents Store. There aren't even any shopping carts. Perhaps those are coming later once the store settles in. I snatched up plenty of seasonings, paper/plastic plates and silverware, drinks, and sauces. Not bad. There's really no produce or meat here. There's a frozen food section, but it's for quick meals and that's about it. You're bound to find some interesting items on the shelves. I spotted an at-home drug test that made me LOL. They had plenty of cheap holiday decorations, as well. Ample parking thanks to the spacious lot. read more

The customer service is extremely mediocre, to say the least. Will definitely never go back! Everything is a mess.

AWEFUL EXPERIENCE I HAVE EVER HAD IN A STORE! What a shame of customer service. What an AWFUL attitude , service from the manager of the store! A man who the owner trusts, and chose to take care of the customers and the store. What a shame. I came here last Monday, to buy some balloons for my daughter's B-day. There was only one nice lady who worked as a cashier at that time, and the line was long. I told her that I need a few balloons. She guided me to choose the balloons that I want, stand in line, and when it is my turn, I will pay, and she will blow them up for me. I did exactly as she said. I chose my balloons, and stayed in the long line. After about 10-12 min, I had only 2 ladies in front of me in line (and a lot (!) behind me) , but the cashier couldn't continue. The card of the lady in front of me declined, but she insisted the cashier will try again and again. She refused to leave. At this moment, I asked the cashier if she can call someone to help her with the long line. She did call, and a guy came and opened the second register. (I didn't know at this time he is the manager). I immediately moved to his cashier (because it was my turn now), and all the people in the line behind me, moved too. To my surprise, although I was first in line, he told me that he can not blow up my balloons now, and I have to wait until he will finish with all the people in the line behind me. I was in shock ! Really??? Why??? I tried to ask why, and explaining him I already waited in line for almost 15 min . Why do I need to wait until he will finish with all the people behind me?? There was even one customer in line, who told him "it's o.k, I can wait, take her first", but he refused and kept saying " I need to finish with the line first". WTF ??? WHY??? He even told me, that I either wait , or he doesn't have helium ! Can you believe it??? If I will keep asking questions, he will tell me he doesn't have helium !!! I was upset, angry, humiliated , but I waited. I waited until he finished with all the people in the line, and than he blew up my balloons. He refused to tell me his name, although I asked him few times. What a shame for a company that this is a manager in one of the stores. read more

While shopping at this location, I asked an employee if I could use the bathroom. His response was that it was broken. I then asked him where does he go to the bathroom. His reply was that he just got in and didn't answer the question. I asked others inside, who told me they were referred to other businesses nearby when they asked to use the facilities for many months!!! This is highly illegal. My next step is to report them to OSHA. read more

It has everything you need for a cheap price. Nice customer service. It's worth try. It's not really organized but I think with the short staff that is working there is not bad. read more

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Love love love Dollar Tree. The place was clean and organized and the workers were really nice. Today I got to try DRUMSTICK Mint Chocolate Cereal...the solution to kids wanting to eat ice cream for breakfast This cereal was pretty decent and not too sweet and went perfectly with the bananas I added...banana split for breakfast. Honestly I liked snacking on in as is bc the milk made it soggy and lose the crunch factor. This would go great as a topping to ice cream or fro yo. read more

Dollar Tree - Drumstick chocolate mint cereal - Discount Store Near Me - Encino, California

Lived in the area for three years now, and have never had a good experience at this dollar tree. Never more than one register open line can be 15+ people long and there's still one register store always looks disorganized. I would say avoid this place unless it's your last possible option. read more

They were very nice at this location, glad they're still open during the pandemic. Low are certain stock, but they're really trying to make sure their customers got what they need. Specially the black lady with the short curly hair. She's real nice! read more

Dollar Tree - Inside - Discount Store Near Me - Encino, California

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I was so excited to see a dollar tree in my neighborhood. They opened recently, and I stopped in tonight. The shelves are not all stocked yet, so don't expect it to be as good as all the other locations. I buy the pee pee pads for my dogs here, but this location does not carry them yet. They have a good selection of the usual stuff, plus Xmas and new year items. Lines went quickly, and employees were friendly. Its in the same center as Bevmo and Petco so great location. As long as they get the other items in I like, I will continue coming to this location instead of Van nuys or Reseda. read more

Avoid this place at all costs. There is a cashier there which I call cashier from hell. Not only she is rude but out of line as well. I hope the corporate office watches the tape. Even customers in line were cheering for me. I will be contacting the corporate office and request them to view the surveillance tape. She should not be putting a bad name for this company. Fire her now!!!! read more

Small location that doesn't have nearly as much as the 99 cents store! It has a variety but the store is so small and the home goods section was like non existent. It looked like people just trampled though the store everywhere. However, they did have a good variety (but small) seasonal section for decorations so I went through those and got some! Last point -- The Dollar Store does have a great scents section both candles, wax cubes, and car scents too! read more

The worst Dollar Tree I've stepped into. No matter the time or day, there is always ONE CASHIER WITH A LINE DOWN THE CITY. "Management" walked by and didn't even budge. Walked into her office while texting; why bother to jump in on another register, right? Cut this store off my list for sure! Don't waste your time! read more

This is one of my favorite Dollar Tree discount stores. The employees are very nice and attentive to your needs. This is a upperscale neighborhood. So, you don't have the store employees following your every move blatantly saying you're a thief with their eyes. I actually enjoying shopping at MY leisure WITHOUT every store employee rushing to me every 4 to ask "is there anything I can help you with?" Yes, there's something you can all help me with. Stop sweating me. If I need something, believe me, I'll approach you and ask for assistance. This location lets me do my thing in PEACE. BRAVO!!! read more

Customer service is great here ! Especially cashier Monique !! She's always smiling and is always asking how my day is , while making sure I've found what i needed . Thank you Monique for giving such a happy experience when shopping with you at your store !! read more

Here's your top 5: 1. Dollar Tree is my go to shop for cheap quick items. They have great holidays. My wife spent $30 creating a Christmas themed party. Lots of great items from beads, flowers, ornaments. Very happy about these purchases. 2. Prices are cheap, if you don't care about quality. I'm still amazed at how businesses like these turn a profit. If everything costs a dollar then each item must have cost about .50 to make!! 3. Lines are hit or miss. Either they go quick and there are no issues or they are unbareably slow. That's most likely due to customers being difficult than the employees. 4. The staff do try their best to make things work but the customer service is not always great. 5. On this visit, I was trying to find utensils. I couldn't find them at the usual place! Expecting I was on my own, an employee helped me find them. Line moved fast. That's how eventful my visit here was. No complaints. Thank you dollar tree! read more

I keep forgetting to write this review about an employee at the Dollar Tree in Encino, Ca. His name is Dontrell. He is simply the nicest person. He never fails to have a smile on his face. He brightens my day whenever I am there. He is so polite and helpful. He is knowledgeable able the items in his store. He takes such pride in his work. An employee like him is like having gold. If there is a promotion available, he is your man. Karen B. read more

I understand it's a cheap store but it's so messy and it's really hard to find things .

I love this store. You can always find some good things here. I go here and other locations at least 1-2 days a week. There is always something I need. The customer service at his location is usually good. But I have experienced some bad days here. Some happened to me and some to other people. The lines can get long here and fast. I noticed if an employee was going on a break, leaving or had something else to do, they were rude about telling people who have been in line already waiting, that they need to move to another line. That's not good customer service at all! And sometimes they just have a little attitude, like they have been at work all day. I can understand that but it isn't an excuse to be rude to other people. This store also gets pretty dirty. The aisles are messy at times and things are often misplaced in some aisles. Someone should be checking that often throughout the day. Also, the floor really should be moped or swept more often. I feel like I constantly need to Sanitize my hands in this store. If I am in the area, I will come here but I prefer other locations. Most times I prefer good customer service over convenience, unless I'm in a big hurry. They have a pretty good card selection and kitchen items. read more

This review pertains to the Dollar Tree at 17955 Ventura Blvd., Encino, CA. I shop there fairly frequently, but will NOT be back after today's experience. My ongoing complaint is the consistently long lines to check out, especially when the store is not crowded. A staffing shortage doesn't seem to be the issue, as checkers are added when people in line complain--but ONLY when they complain. Today was worse than ever, but the more concerning issue was the empty shelves. The greeting cards were perhaps 20% stocked, and there was empty or nearly-empty shelving in every aisle throughout the store with most items very picked-over, so I did not find many of the items on my list. I thought for sure the store is closing and they're not restocking any items, so I asked the checker. She said, "No, we just can't keep up with you...If they let me stay an extra four hours, I would open the boxes myself." This store is seldom so busy that there would be no time to restock the shelves! Perhaps the very young manager (who appeared to be about 16) could use some grown-up guidance on how to run a business before he runs the store into the ground. I'd hate to lose this convenient location, but after the last several frustrating shopping experiences here, I'll make the longer drive to the 99 Cents Only store and try my luck there. read more

This is the 2nd time. Today, the manager Yesenia was very rude. Covid-19 store does not practice 6ft distance. I brought to her attention when the customers are next to you bumping into and kindly say 6ft distance please. Then Yesenia came up to my face pointing her fingers at me telling me I am disrespecting her. WTF!! COVID.. The customer had no problem. Only Yesenia and her employee Daniel. Horrible services read more

The level of Management SUCKS.... this store never seems to disappoint with having one register open and a line that curves with two additional employees and a manager who said she can't see out the window because she's doing paperwork to take initiative without me having having to say can you have someone jump on to help at every single visit ( unfortunately it's the only store in the area ) read more

Yeah I don't really like being lied to. With that being said I walked into the dollar tree to buy some birthday supplies. I noticed that they do sell balloons and they have helium. I asked one of the associates if I buy a pack of regular latex balloons from them if they would supply the helium and fill them up. I ended up buying the pack of balloons but when it came time to fill them up the store manager wouldn't do it for me?!? I asked her why do you guys sell balloons if you can't supply the helium I even offered to pay a dollar a balloon. I ended up having to go to the other dollar tree on victory and Tampa they were more than accommodating and helped me out. Just a shame that I had to drive so far out of the way for balloons read more

Long lines. Poor customer service. Manager marcella??? was poor in handling line management and staff.

Just left this store disgusted at the behavior i witnessed by the manager, Karen. A senior citizen lady was calmly telling her that she bought something that didn't work and was holding it in her hand. Karen very loudly asked if she had a receipt and when the lady said no but only wanted to exchange it, Karen was telling giving her major attitude stating that they couldn't do anything for her without a receipt. The little senior said she would go and get the same item to prove that she bought it there and began walking down the aisle. Karen got louder and was yelling at her that she can't help her and was rolling her eyes and saying "Oh my god, no receipt and you expect me to help you? Uh you're crazy!" The store was packed because, as usual, they only had 2 registers open, and the faces of the customers witnessing this with me was one of complete disbelief! Very horrible customer service! I wanted to get involved but honestly I was so shocked I had to leave the store! I was hoping that she was there with someone but it didn't look like it. The cashiers always seem miserable and maybe its because of who leads them and sets the example. Please get this lady management training immediately! No one should ever be disrespected like this!!! read more