Do they need more staff? Yes. But I am not blaming the store for this. I came today to say this... The manager is epic. I will call her "Al", because I honestly can't spell her name properly and do not want to be rude. Al is amazing. She is funny, sweet and honestly cares. I need some Halloween items, and she let me know exactly when they would be ready. When I went back today, she handled a very irate customer, extremely well. And by this I mean, a drunk homeless man. She didn't flinch or wavier. And I respected that. She made sure the staff and customers were safe and conducted herself is a very professional manner. This store deals with a lot. And I wanted to give her credit for everything she does. read more

This location NEVER seems to have helium available for balloons. I've stopped by multiple times hoping to get balloons filled, but unfortunately, they're always out of helium. & we weren't allowed to buy a deflated balloon that we really needed and they had in stock. It's frustrating because you really can't count on this location when you need balloons for a birthday, celebration, or special occasion. I hope they can improve their helium availability because it would make shopping here much more convenient. read more

Man, this is the cleanest Dollar Tree I've ever been to. Usually these places are a wreck, but this one was pretty clean. shoutout to Leslie, I couldn't find a few items and she actually went out of her way to show me exactly where they were instead of just pointing. Great service and a solid store. I'll be back! read more

Been here a couple times now since it's convenient but they have the worst service. One cashier, long line, no apology for the wait. The cashier was not pleasant basically more on the rude side, doesn't say hello but rudely just asks if you want a bag, shoves the receipt at you and sends you on your merry way without a bye or thank you. read more

I have been coming here for over 10 years. My interaction with a manager, Nena, this morning was very disappointing. My mom came in to get store credit/exchange 5 pairs of socks and ornament clippings. Nena told my mom no returns on seasonal items. The ornament clips, I was completely understanding but the socks? The socks were not in the seasonal section, I was not told when purchasing them that they were seasonal + final sale, and I actually exchanged a few of the socks a few weeks prior. My mom called me to tell me she was told no returns. I asked to speak to the manager over the phone. I asked very nicely for some clarification, and she interrupted me and said, "No returns on seasonal items" and walked away from the phone. She continued to do what she was doing. I drove down to the store to speak to her myself since trying to have a civil conversation over the phone was apparently too much to ask. I approached her and attempted to ask how come the socks could not be returned as they are not seasonal. As I tried to ask, she cut me off to say "they are seasonal ma'am." I went to the sock section and found even more pairs of the socks. Again, i was met with her constantly interrupting me, walking away from me, and helping other people as I tried to talk to her. She would not let me get a word in with her, no if ands or buts. It was the most unprofessional encounter I have EVER experienced. I hope something is done about her behavior so nobody else has to endure the treatment my mom and I endured today. I contacted corporate about this, but would love if somebody from this location were to contact me to discuss this further. read more

Dollar Tree - Exhibit 1 - Discount Store Near Me - Canoga Park, California

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I love the dollar tree and all the cute stuff they have! Look at their glassware if you're a college student-- it is definitely the move! A little sad that they now sell $5 items :/ .This particular location is understaffed and needs to open more checkout lines! read more

Dollar Tree - New $5 section :( - Discount Store Near Me - Canoga Park, California

The cashier is extremely rude and lazy! I came in to get some balloons for my little brother's birthday and the cashier refused to help me even after explaining to her that he is autistic and how much the simple gesture would mean to him She didn't want to leave her register to fill up the balloons for me so she decided to just tell me they weren't for sale. Then she called someone to come up after I demanded to speak with someone else. When he arrived she tried to give him the answer to tell me by telling him "balloons aren't for sale right? Tell him!" After she left the guy told me I could buy them if I wanted which immediately made me leave. I WILL MAKE SURE NO ONE IN MY FAMILY OR FRIENDS EVER SPENDS ANOTHER DOLLAR IN THIS ESTABLISHMENT FOR AS LONG AS SHE WORKS THERE!!!!! Lucky for me the people at the nearest Jon's were more than happy to help out with making my brothers balloon wish happen read more

Dollar Tree - Proper service from a proper company... I don't know what the business model is over at Dollar Tree - Discount Store Near Me - Canoga Park, California

This has to be the worst managed Dollar Tree. The employees are friendly but there aren't enough of them. The place is a mess, half the shelves are empty. With the demise of 99c only one might expect they would want to capitalize on the opportunity for more business but clearly don't care. read more

As much as I hate to give them two stars. But they are always under staffed the lines can be 15 ppl and still only one cashier.

I filled my cart with items and I don't mind the wait I understand that it's cheap for a reason. My problem is when they don't have a sign on restrooms saying employees only and my dumbass goes and waits 10 minutes for an employee to come out the bathroom just to tell me that the bathroom for customers isn't working and that one is just for employees. She straight up didn't let me enter and I was about to piss myself. I left all my shit cuz I refuse to support an establishment that doesn't let you use their restroom if you've gotta go, its fucking cruel. I hope they enjoyed putting all my shit away that I was ready to purchase but couldn't because I had to find somewhere else to pee. read more

10-16-24 today i was at store #10497 6820 de soto ave canoga park, ca 91303 and my rating is not one star its no stars no rating score at all / 0000000000000 rating i was shopping at this location earlier today and was over charged on same the items that i had purchased at another location ..... trying to understand why are you all are over charging for these items that are not worth the price you are charging..... this is why most of your locations are not busy with customers because of your ridiculous prices ,doesnt make any kind of since......stop taking people for granted and stop being greedey before you go out of business!!! read more

Terrible cashier , everytime I go it's this cashier with long ponytail on top of his head , very very very rude on his tag it says G E T , he is so rude and disrespectful. He laughs in your face for no reason he laughs at you you tell him. Hi how are you? He doesn't answer. He doesn't say bye he does your stuff and slams him everywhere. I don't understand why he still working over there he insults customers. read more

Worst dollar tree. Always messy and empty. Nothing is ever in stock nor neatly put on the shelf's. If you don't like messy situations just avoid this location. read more

For it to be mid day you have 1 cashier open and there's 6 people in front and 1 family has 2 baskets. Sad during this time all should be open. read more

Dollar Tree - This has got to be the worst place in this area . #FaceMask required. - Discount Store Near Me - Canoga Park, California

Horrible service and the long is long and the cashier doesn't do his job he yelled at me

Long lines always arrrrgggg! But they have good quality plastic bins for organizing everything in your home. read more

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On April 25, 2021, in the evening I bought electric toothbrushes, they turned out to be inoperative. On April 26, at 10 am I came to hand it over, the seller refused ?! read more

Cashier Beatriz RUDE and has the audacity to tell the manager I was the one yelling at her when I asked to speak to the manager, he wasn't much better didnt say one word when he came up either. Stood there listened and finished ringing me up. Customer service here is horrible. read more

No customer service what some ever. That's why this specific location is receiving 3 stars. Sorry, but.. When approaching the register you must knowledge the customer, not just tell what my total is. At any dollar tree, you find everything under $1.00, the store name says it all. You can find great deals on groceries, candy, hygiene stuff, party supplies, birthday cards, kitchenware and even a small selection of clothes/toys. This is little a mini target/walmart you grab stuff you don't need. I love the dollar tree, but.. Why no customer service? Blahhhhhh... This store isn't kept clean either. I probably came here at the wrong time too. They only had one cashier working the register, with 9 people in line. I will return so, maybe my updated review will be a little better! :) read more

Dollar Tree - Great place to find birthday bags/cards - Discount Store Near Me - Canoga Park, California

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Why is there only 1 cashier?! Every time I come in the line is ridiculous! The cashiers aren't nice at all just an overall horrible establishment. Clearly needs new management read more

This is one of the worst Dollar Trees I have been too. They are very messy, low on stock. The workers are very slow and don't care at all. It seems like management allows this behavior. So I guess if you REALLY need to, come here. But try not to, you are likely to spend WAY more time than intended and the cashier is more likely to make mistakes. Today my cashier charged me for a bag when I said I didn't want a bag twice. Then I gave him change, he told me that I would have to wait for management to weigh it, I said that's fine. Instead, he cancels. He didn't apologize and expected me to wait in line again, forget that. read more

Went in on Wednesday July 1, 2020 around 2 pm. I have to say the gentleman and lady working on the register where supper friendly and helpful. I got a few balloons and loved the fact that they already have ribbon tie to them. It saves so much time. Very happy with the service that day. I have to say in these times you have to have patience and be courteous to others. read more

There's always something a bit worrisome when you walk into a store and see a security guard posted outside. Unless, of course, you're at some high end store (which obviously Dollar Tree isn't). I came in just to grab some envelopes. Had to kinda stumble around to find them. When I did, I proceeded to checkout where they had only one register open & where the only employee I saw in the store stood. She seemed really content to just take her time with all the checkouts which meant the line moved nice and slowly. When it was finally my turn, the only thing she said to me was "$1.09." Well, you have a good night yourself! I guess if you want cheap stuff, this is the place. But if you're looking to get in & out of there or even get greeted with a smile...this isn't the place. read more

Honestly the cashier lady working tonight is nice but sooooo slow, she rings everything up like there is not a line of 8 people waiting. I come here all the time because its so close to where I live but it's the same thing everytime. I'd rather make the drive to another one then have to deal with her realllllly slow customer service. Customer lost. read more

All I have to say about this store it's don't go to it they have really bad customer service the manager that claims to be a store manager is the worse to be honest I don't even know who or why he was hired! If corporate or this company cared about the people working for them he would not be working there honestly do they even read the reviews for this store read more

This place was very messy compared to other dollar tree stores I've been to, the products on the shelves were misplaced and on the floor. Yikes! Only 1 person was working at the register. Understaffed? read more

Love going to this Dollar Tree store! They have everything you need for just a buck. Why pay $4 for a kitchen sponge when you can buy exactly the same one for $1?! Just yesterday I went shopping for my med cabinet and i bought triple antibiotic, ibuprofen, hydrocortisone, etc. Of course i never forget about my dog, got him a small treat. I probably saved at a minimum $15-$20 By the way its located next to the Subway and and they do have plenty of parking space available. read more

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When I need to buy gift bags and tissue I go to Target and spend about 3 times more than I could buy at the Dollar Tree Store. No more of that isht! Dollar Tree has plenty of your basic things, including glass dishes, glass cups, utensils, candles, hardware items, cleaning supplies, toys, party supplies, pet supplies and more. Great place to make a quick stop for cheap supplies. I've given other locations 5 stars, but this location is tore up from the floor up! They really need to invest in cleaning the place up. read more

This place has got the shit I NEED. Carpet cleaner. To-go Coffee/Tea containers. Candy. Snacks. Toilet paper. Candles and candle holders. Beverages. Dollars. Done. read more

Just had a cashier (Karina) cuss at her,what I assumed, boss while she was packing my items. The boss approached the cashier while she was packing my items in a bag and Karina cussed at him saying "I don't f****** wanna be here. It's 4pm. Mira...mira..I don't wanna be here!" Karina proceeds to furiously storm away and leaves my items on the counter without finishing up bagging them. The boss then packs my items in the bag after I politely asked..I tried to make the best of it and told the boss "it must be a long day" but he was just over it. I tried understanding the situation but it's so disrespectful for employees to argue and cuss in front of customers. None of the employees apologized...such poor customer service read more

Worst Dollar Tree I've ever been to :( customer service? Cashier was rude and couldn't even tell me what my total was. If you do not speak the language you shouldn't be up front as the face of the business. Managers need to reevaluate their employees for strengths and weaknesses. read more

The evening of 10/19/2018 I decide to go to dollar tree to get wrapping paper and soap and it turned into a disaster where I was literally the center of attention for the entire store and customers. This is how everything unfolded. I walked into Dollar Tree with my mini backpack which I carry with me everywhere (if you know me). Has all my essentials (wallet, chapstick, gum etc.) The rude cashier guy yells out (as I walk in) and says "hey, put her backpack here." I turn and I say "excuse me, what?" And he repeats him self, but even more louder and acting like he has authority, and says "put.your.back.pack.here." And I give him a look and ask why, and he says "because there is a lot of stealing going and anyone with a backpack needs to put it here." I straight up told him "no, I don't think so," and asked him to call the manager if it's such a big deal. He calls the manager, and I wait a couple minutes and no one comes, so I walk off to find my mom and supplies. Finally about 30 minutes later I get in line to purchase my items. This is not some little line, this is a huge line and I wait a while to get to the front and there is a huge line behind me too. The rude man is the cashier and he is also very rude to the customers right before me. After he completes the transaction it was finally my turn. I put my items forward and he stops and says that he will not ring me up. I ask him why, and he tells me, because I didn't put my bag up front. First off, there were no other backpacks up front, AND there was another lady walking around the store WITH A FREAKEN BACKPACK. So I pointed that out and I requested that he ring me up, which he continued refuse to do. At this point you could say I lost my shit, and actually screamed at him in front of about 25-30 people for not ringing me up. I told him to call the manager, which he had already done earlier and he had still not come out. Obviously the manager is not backing him up in this big deal" either. The customers behind me also start to back me up, and he stands there and continues to refuse to ring me up. I eventually begin to sob because I am not used to people talking to me this way, nor do I always go around screaming at people. This was very embarrassing. When I start crying and can't even speak. The other customers were helpful and continue to back me up as I stood there at the register bawling. The assistant manager finally came and looked shocked at what had happened and the huge line of people waiting. I explain to the manager what happened and he said "I will talk to him." Yeah, right. So anyways I apologized to the customers who were totally backing me up, I bought my items and left. This was by far the worse experience of my life. I have never felt so hurt and victimized at my neighborhood store. I am honestly scared to go back to this store. Thinking about it brings tears and I get anxious. It was a traumatic experience. Note, there is no sign at the store nor any store policy stating you put your "backpack" on the side. If there is a lot of stealing, me leaving my bag up front puts me at risk for getting my items stolen. I stated all of this to the manager and the sales associate. Would the store be liable if my items got stolen? It felt like the sales associate was trying to punish me by not ringing me up when I did not comply to his orders. The assistant manager in Charge at the time was Mario. I did not get the name of the sales associate. I called the next morning to speak to the store manager, and she did nothing to help with what had happened. She was not even sympathetic toward what had happened. In fact she was quiet rude and told me not to call corporate. I still also called corporate and they did not return my call. I am disappointed with Dollar Tree customers service. Honestly worst and most hurtful, discriminating experience of my life. I waited so long to write this review because I expected Dollar Tree to call back with some help. But nope, still nothing. This is The Canoga Park Location. Located by the Carl's Jr., on Rosco and De Soto (cross streets) read more

This dollar tree is by far the worst dollar tree location i have ever visited ! I originally loved the dollar tree for their seasonal decor and also their low priced items. I purchased a few items yesterday sept. 25th and today sept. 26th i came back to return extra items i had purchased. I had the receipt with the UNUSED items so i expected that i would have no problems returning my item. Well, i was wrong, the manager vanessa said that they would only accept even exchanges so i mentioned that i the moment there was nothing i needed and i would be okay with store credit. As i mentioned in the beginning, i come to the dollar tree from time to time so store credit would work the same as a refund. She then went to say that they do not do store credit which was NOT written in their return policy ! No where in the return policy does it say you must do an even exchange. The policy says they will take returns with original receipts. Talk about a deceitful policy ! Vanessa then got flustered as i asked to speak to the store manager and i also asked if i could obtain corporate email so that they can see how their policy makes no sense. I know DOLLAR TREE concern here is loosing money but think about this, I CANT USE A DOLLAR TREE GIFT CARD OUTSIDE OF THE DOLLAR TREE ! How do you not provide store credit ?!?!? Vanessa did mention "other stores" do take returns but theirs didn't (for whatever reason) she then called her store manager Araceli who also could not help her customer. She told Vanessa she can put her on speaker so that she could "explain" the policy to me again. Why would a store manager even think that is a good idea ?! I've been involved with retail before and as a MANAGER your job is to provide the upmost customer service ! To assure you can retain your customers and maintain the dollar tree brand. This was the worst experience i will never come to this dollar tree again ! Or ever with their deceitful policies. I was given a "customer support" phone number and apparently i can't email the manager or the corporate manager about this because "they have no emails" according to the manager Vanessa. In 2018 a huge corporation does not communicate with their managers through email ??! Again, so confused. For the record i have attached a picture of their policy which does NOT mention anything about even exchanges. read more

Dollar Tree - Discount Store Near Me - Canoga Park, California

Okay this please needs to hire more staff and clean this store. Mess somewhere at the back of the store is one thing, mess right when you walk in into the store is not acceptable. Not organized at all. They do have pretty much everything you need: cleaning supplies, seasonal decorations, baby care, pet food, etc. Will you save money -yes! read more

This dollar tree is a good place for getting little party treats and school stuff. The only bad thing is theres always only 1 chashier but the chashiers are nice and they always compliment me. Sometimes the lines are long but its fine. read more

Wow, Awesome decorations for all occasions. I have to say, I love this place, cheap, affordable, and definitely everything you need for a party. Also, a huge selection of household stuff. Why pay more when you can pay less. I picked up Foil wrap, liquid soap, party trays, Xmas decorations, everything I felt like I'm going to need in the future because I was the first one in the store. I took my time browsed around and dropped it in my cart. They also have helium balloons, but it's a hit or miss because sometimes the tank is empty and you can't get blown up. Staff were friendly and helpful. read more

Great location and full of selection. Came here after work on a Friday night and they had everything that I came there looking for. Will definitely go back to that location. Best one I have seen and experienced so far. read more

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I'll admit it - I'm a very cheap person. Which is one of the many reason I like this store. It's a one stop shop; you can get just about everything you need in one place. I went here when I was throwing a baby shower and I managed to get all my decorations and cards. (and they were good quality) I also got detergent, toothpaste, soap, chips, and ice cream for my house. All for a buck a piece. The store is clean for the most part, and the parts of the store that aren't clean is a product of customers being too lazy to return items to their correct location. Friendly employees, usually a quick check-out, and amazing deals. I'm a huge fan and recommend this place to everyone. read more

I went on Saturday and did a preorder of ballons and was told by the cashier to take the reciept and they would be ready. Well I sent my daughter to go pick them up Yesterday. She forgot the reciept I thought not much because she had the credit card and they would have checked the transation but nothe cashier she was nice and sent the manager. They tried to work out stuff and ended up calling me and of I talked to the manager and told me there was nothing she could do because she was new. The new mánager Kathy could have been better trained and should have been told by the cashier. I am not asking for her to be Fired just for them to have better costumer service As a person who runs who runs their on business costumer is always right and their could have been better service The cashier should be better trained! The manager said that no notice was left for balllons. If they couldn't do ballons the cashier that day could have told me. Yes I understand they did not have the reciept but they could have checked the card transation but thats not all she refered to me as a hispanic man she could have refered to me as an angry costumer but what does my race have to do with why i need the ballons. I always shop for ballons their but I had a terrible expierence! Could have been better. read more

Ow so nice prices))))) very very cheap!!!! Usually I come here to buy different small items for my kitchen, bedroom,bathroom and etc. It's very good idea to open such store I think ! read more

Dollar Tree - Discount Store Near Me - Canoga Park, California