For the reviewers who have given this place anything below a 4, I cannot really see why they would…read more Outside of a long line that I did not want to wait in, this location was great. Your normal Nordstrom Rack store, full of luxury items priced at non-luxury numbers. I can also see, because of that, why the line was as long as it was. I was also torn between giving 5 and 4 stars but opted on 5 after the staff was not only engaged with who was checking out, but additional staff was on the salesfloor assisting with either that or restocking in between.

This was a poor customer experience…read more I purchased a suit and returned it. At the register, the cashier(Lynne) admitted that she did not scan the jacket during the original purchase. That error is the reason the jacket was not on the receipt. Instead of correcting the situation, the store refunded only the pants, kept both items, and sent me out with nothing. At no point was I given a clear option before the transaction was processed. I spoke with the store manager, Alexandra, who repeated policy but did not take ownership of the fact that this situation was caused by a cashier error. I am not asking for anything free. I am expecting a reasonable resolution when a store makes a mistake. Leaving with no merchandise and no solution is not acceptable.

I truly appreciate Costco, the corporation. I've shopped at several of their warehouses in…read moredifferent states. This location is easily the most unpleasant and difficult one I have ever been in. I believe that the central problem is with the management of the location on Fern St. The staff have an attitude that you're bothering them when you ask a question or request some help. They have a disdain for their customers. This is a management and training issue. The answers to my questions to find products that have been relocated multiple times, is to give me the most minimal of information. I end up asking the people sampling products in the store, they are much more helpful and friendly. Employees here just really don't seem to care about their customers. As Mister L wrote on Jan 16, people were stuck in an elevator. He was documenting this and an employee had the gall to record him. Are you kidding?! No one who works in this store smiles. That is a clear indication of how the management of this store treats their employees. People who frequent Yelp know that when there are powerfully negative reviews- not angry, just descriptive-someone from the business responds and at least says, "Sorry, we'll try to do better." The management of this store has such little regard for their customers, they don't even have the decency to pretend to care. The one area of the store that I find as a friendly oasis is the pharmacy. The people in the pharmacy even smile. Most everyone who works there is kind, polite and tries to listen and help. I receive all of my vaccinations at this location. I really appreciate Milan who administers them to me. The parking situation of this Costco is dangerously absurd. Dangerous because nearly every car that enters and exits the parking lot needs to cross the pedestrian walkway. Absurd because it is nearly impossible to believe that a licensed professional engineer would have created such a ridiculous layout for a parking lot. I cannot think of any store with a worse car/walk flow. Because cars can't drive in easily due to the pedestrian traffic, there is almost always a backup on to Fern Street. I deeply respect this company as it has the tradition of treating its employees like valuable human beings. They are paid a reasonable wage and they receive medical insurance. And so DESPITE the disregard that I experience at this location, I will continue to come here. And finally, I shop at Costco because the majority of the products are of high quality at a reasonable price.

This is the closest Costco to me and definitely the worst one I've ever been to. The parking and…read moretraffic flow at this location truly bring out the worst in everyone, myself included. If you're already annoyed by "selfish DMV drivers" in general, it's about to be 10x worse here. Drivers will rudely take spots you've been waiting for for at least a few minutes, or suddenly brake in the middle of the lane and you can't even pass them. Getting in and out is hell -- driving in and parking in the lot carries a sizable risk of getting into a car accident every time. Aside from the horrendous parking situation, the produce is fresh, and I've never had issues finding anything I need. The checkout lines tend to be long, but the staff is helpful and efficient. The food court items are just okay -- I've had neither the best nor the worst food here. Typically, it comes out pretty quickly, 5-10 minutes after ordering. Additionally, if you hate running into people you know in public, I find that it happens pretty frequently to me at this Costco. You never know if you will bump into one of your coworkers scurrying around in the wild.

Huge super malls like this are becoming more and more rare…read more This one is massive - with about 4 floors and dozens of stores. It's impressive to see and walk around in and has almost every store and type of food you could want. I enjoyed Nordstrom, Dumplings, Ice Cream, White House Black Market, Macy's, Lululemon, etc. etc. They have all the usual chains (Victoria's Secret....) but some other boutique stores as well. Huge food court on the lowest level and a private entrance into the Ritz Carlton which is attached to the building. Super convenient if you are staying at the hotel, as I did, and I was here every day to people watch, get snacks, or just to walk the levels and get some exercise.

This fashion Centre at Pentagon City is my fave out in the DMV area; second would be Tyson Corner…read more It's so huge! Lots of stores and restaurants. Plenty of parking; I always get lucky with parking near the entrances. They have most of the stores; you can imagine. This place is very modern, spacious and really safe area.

I usually prefer TJ Maxx over Marshalls, so it pains me a little to say this, but the TJ Maxx in…read morethe Pentagon City area has been pretty underwhelming compared to the nearby Marshalls. Since I now work in Arlington, I visit both stores often, hoping to score the kinds of finds TJ Maxx is usually known for. Unfortunately, I haven't had much luck at this location. I still pop in from time to time out of habit and optimism, but more often than not, I leave empty-handed. Selection & Finds: The selection here feels hit or miss, leaning more toward miss lately. There's a sign for a "luxury" section, which initially caught my attention, but the items there tend to lack the quality you'd expect from something labeled luxury. It feels more like a concept than a well-executed section, which is disappointing when you're hoping to discover standout pieces. Store Experience: One of the biggest challenges with this location is how messy it can be. Racks often feel overcrowded, and items are frequently out of place, which makes browsing feel more like a chore than a fun treasure hunt. Compared to the Marshalls nearby, this store feels noticeably less organized and harder to shop. Service: The associates have been fine overall, but the general store upkeep makes the experience feel a bit rushed and less enjoyable than it should be. Pricing: The prices here can be decent, and I know TJ Maxx is known for good deals, but lately I've noticed more items that feel overpriced for what they are. Sometimes the discounts don't feel as significant as expected, especially when the quality doesn't quite match the price point. It makes it a little harder to justify purchases, especially when I'm not finding standout items to begin with. Overall, I still love TJ Maxx as a brand, but this particular location hasn't lived up to the standard I'm used to. If you're shopping in the Pentagon City area, you may have better luck at the nearby Marshalls.

Good place to find all the treasures. There's also plenty of high-end options to choose from. Can't…read moreever leave here empty-handed. __ I thrift. @DCthriftish I eat. @f.hux

Always a great place for basics. Uniqlo has a good variety of neutrals and a couple of feature…read morecolors for all their clothes. Their sizes can run a little big and the shape can be a little boxy so make sure you're trying on what you pick out.

I love their clothes and winter clothes, especially their down jackets. I go to the one in Center…read moreCity, Philadelphia, and the one in New York City whenever I have a chance. Their coats last forever they're down is really warm. What a treat it is to have their clothes.

Did not understand the instructions although I repeated it at least 4 times. The task was simple:…read morecut several curtain panels to a specific number of inches. When I came to pick up the curtains she wanted to charge me triple the estimated amount. The job only required to cut and hem the curtains to a certain length, which was not done. Nothing was written down, seemed confused, and had a hard time understanding instructions in English. I will have to pay someone else to fix her work.

Ms. Lilly has been always amazing, the turn around time is insane. I was there today and got 3…read morepairs of jeans, 2 slacks and a tuxedo pants tapered and hemmed. I was finished in 1 1/2 hrs, not to include my mackage jacket needed tailoring to fit me. Lilly is so kind and reasonable, I have been a customer since 2009 and anything I need, I know Lilly will get it done. Just all around great and accurate service.

This is the BEST Victoria's Secret location I have ever been to. The staff are the most helpful,…read morekind, and friendly I have ever encountered at VS and they know how to make you feel special! I found so many beautiful items here and had a fun conversation with the young man who rang me out. I will be a regular at this location for sure!

I like their products so much but it's tough to wait in a long long line for Christmas shopping…read morenow. Variety: Underwear, perfume, moisturizer, etc... Price: A little bit expensive. Customer service: Good. Tip: Get a membership and get extra discounts! Parking lot: Free 1 hour in a walking distance or garages or streets.

The Crystal City Shops was a great community gathering space until the tables and chairs were…read moreremoved. Hopefully, JBG Smith brings them back.

An underground shopping area. Crystal City Shops is kind of interesting. Mostly chain stores. A few…read moreplaces here to eat. The tunnels connect the businesses above ground. Easy to get to here from the Metro train that stops at the entrance. It has a bunch of different stores that don't seem like anything special. The best ones are the restaurants though. It has the typical chains. Starbucks and things like that. If you want to easily get from business to business in Crystal City then use this area. It has typical business hours. They open and close based on when the professionals who are above here work.