This review is for Either Friday or Saturday Oct 8/9, 2021…read more
I will say we tried them because they had 5 stars, but sadly only 19 people have reviewed the place, so either they have had more who do not use yelp or others do not leave reviews, which may have made up a difference, for as long they have been in business. I usually like to look thins up before trying local business, especially family owned one's out.
I am giving two dates because right now I do not recall which date my partner went in to give these folks a try.
Since moving down here we have been looking for a new butcher to shop at as our business was with another local butcher where we lived, so we were could frequent the butcher over store products as 9 times out of 10 butches product is fresher and better depending where you go.
So like stated we wanted to give this location a try for the first time. Due to my current health situation with esrd, we tend to not go My partnered had picked up some jerky, a pork shoulder, and Italian sausages.
So overall the jerky was ok, and everyone makes their jerky different, but I personally did not care for it, in cased asked why, it was too tough than what I am use to from others.
The Italian Sausages, I will say I loved, and will definitely get more if and when we stop in again.
Now the reason for 3 stars, I based on both the Pork shoulder and how customer service was handled. I would have given an extra star, but issue was not handled appropriately.
I understand this is family ran, I understand how a business is to be ran as I had one for several years, I have as well watched a butcher work their business up north where I am from.
The way this location handled issues when my partner called in is not customer service like. I am unsure if regulars get better care than new customers is all I am going to say there.
My partner phoned in and the following happen: "She informed about the pork shoulder, was told "we have never had that kind of issue here" Rather than I am sorry and own up to the issue as if we were making something up, we got that and a store credit.
So the way the pork shoulder was packaged was as follows:
Saran wrap like plastic, and then wrapped in the white like paper.
When unwrapping it on Sat or Sunday as it was never frozen, it was suppose to be fresh, I asked what the foul smell was, it was the pork shoulder.
I am unsure if the meat was just going bad and this is why this was pushed over the tenderloin we wanted or what the issue was.
To owners and staff, we may give you a try again in the near future, and then I will update this review, but until then this is my honest review of our experience of our first time with you guys. I wish it had gone better.
