Poor experience overall. I rented through Dollar, although all service was handled at the Hertz counter. As others have mentioned, third-party rental sites clearly advertise unlimited mileage, but once you arrive at the counter, there's a sign stating that it only applies to customers with MLB flights. Otherwise, pickup and the rental itself were straightforward. The biggest issue was customer service after we returned the car and realized my husband left his car keys inside. I called and was told the runners hadn't returned any keys but they'd call if they were found. My husband returned to the airport less than 30 minutes after drop-off and was told essentially the same thing, with the rep saying she believed the runners were already gone for the day. Thankfully, he found one of the runners outside, who immediately knew which keys he meant. The frustrating part? The runner had already brought the keys inside to the same desk where my husband had just been told no keys had been turned in! I understand they're not responsible for lost property, but good customer service would at least involve making an effort to help, especially when the item had already been found. Thankfully, the runner was helpful, but the overall customer service was disappointing. read more

Trash. Avoid at all costs. You'll show up to the airport and no one will even be at the desk. Good luck read more

Do not rent from this company. Even after maintaining the quality of the vehicle, ensuring the vehicle was returned clean and full of gas, we were charged an additional fee which was not clearly explained at the time of reservation (online), point of pickup, or time of drop off. We used this rental due to the advertisement of 'unlimited mileage'. We picked up and dropped off the rental at the same location. We return the vehicle early, and the next day received a surprise bill for an additional $250. When I called to speak with the local office, I was passed to a manager, who tried claiming it was not possible to verify who I was to provide me the information I was asking for. After confirming I was on the rental agreement with her, she tried claiming because I was not on the original rental agreement she was unable to identify me. I pointed out not only did I have to provide my driver's license at the time of pickup, but I also had to sign the document. This did not matter to her. This company will charge you illegally without informing you of what the charges are, and then blame the charges on you when you call. Terrible customer service from the manager, Kelly. It is very important to notate, Kelly is the only individual who was rude. All other individuals that we interacted with were kind, though it does seem that potentially the company should provide more training as the manager seems to believe that her team should have let me know this. The manager also tried stating that the information was on the counter. Unfortunately at the time of pickup, no one from Dollar was available, so we were sent to the neighboring desk. We provided our documents, were up sold roadside assistance (which we purchased). We rented this vehicle for one specific purpose, and we're even discussing the purpose of a rental at the time of pickup. At no time where we informed this additional fee would apply. When I asked Kelly to speak with someone else, she informed me the only person higher than her is the owner of the company. Only after requesting to speak with someone else multiple times where we provided the customer service number by Kelly. She told us was absolutely nothing she could do to assist us. I will never use dollar again, and will be recommending any other rental company to anyone who ever asks me. read more

What a horrible experience. They only allow you 150 miles a day and they may not even tell you that. THEY CHARGED MY CREDIT CARD for $86.25 $6 of this was for tolls the other $70 was for fees!!!!!!!!! DOLLAR CAR RENTAL CHARGES YOU $9.99 for every toll that you pass NOT NOT PER DAY PER TOLL! $.54 toll $9.99 WHAT CROOKS I would not recommend this company if there was no other companies to rent from. THEY ARE thieves AND they don't tell you that when you come to the counter and rent the vehicle they say it's in the contract after the fact this is VERY DECEIVING I'm disheartened and very upset that I got fooled into paying $90 in tolls I took the car back and they wanted to charge me a return EARLY fee. I went over the miles so I left the card at the airport and came back the next day to turn it in Dollar rental. NEVER IN LIFE WOULD I BE BACK. CROOKS read more

Hahaha broke down breaks and they send me out in this? Spent (over 4 days) 6 1/2 hrs on the phone just to get a new car on a 6day trip joke of customer service. Any and all numbers you call are all the same. Took 4 days to get a manager on the phone this place is a joke! Hope they go under along with Hertz as they own them... Law suit will happen. Own 2 companies and if this is How I treated customers I'd be out of business! Can't believe they want me to add at least one to post read more

Stay away!!!Hoping to help someone else thinking of renting at this non-corporate location. ---All positive reviews here must be fake. ---This is a REAL REVIEW from a real person. I rented a car here and returned it with zero damage and a full tank of gas. After I was charged the final agreed-upon amount and turned in car... They RANDOMLY charged my card and additional $100 about a week later with no permission and no receipt. I think they must do this too many people hoping no one follows up. BAD business practice!!! Just because you have someone's card number, does not mean you should randomly charge their card without contacting them first. Also, if you charge someone's card, you should send them a receipt and be upfront!!! Stay away. Save yourself the hassle of dealing with unprofessional people. Your time is too precious!!! read more

These people can literally go eat a giant Bowl full of *****!! I rented a van online, my rental included unlimited miles I stated on the website to order from and the contract that was sent to my email as well as dollars website. When I arrived the very first thing lady tells me " we don't do unlimited miles" my immediate response was let her know that my reservation included unlimited miles and that I booked explicitly because of the unlimited miles. She explains to me that's because they use a third-party website and not their website. So I pulled the dollar website on my phone and show it on the corporate website to the lady at the front desk. She sighs really loudly and then Huffs and puffs as if she's trying to blow my day down. She didn't raise her voice and lets me know " we are the only franchise that does not do unlimited miles" She then picks up her book and started reading it. I was slighty taking back and asked if I could speak to a manager. The lady continue to read her book are ignored me completely. I asked again is there a supervisor here that I can speak with about this. She continue to ignore me not even acknowledging that I'm talking. I asked her if I can have my driver's license and credit card back. Not saying a word she throws them on the counter at me. At this point I asked her for the supervisors name and her name so that I can email corporate about this. She all the sudden gets very loud and rude. She tells me "sir I'm not giving you anything not my name not my manager's name and not even the name of this branch. Call corporate if you want I don't care!" I'm a little taken back at this point so I tell her ma'am this is really poor customer service I've been in customer service for many years I would never treat somebody like this as it would be my job. She continued to our ignore me and read her book. I take my information and go and talk to a different rental counter in the airport. However, at this time all the minivans have now been rented out. I'm unable to get the vehicle I require because this company cheated me. They lied online and then lied about what the website has to say. At the time I could have booked with Avis, Hertz and Enterprise they all had a minivan as available at the time I booked. It turns out this rude lady at the counter called the police on me and said I was creating a disturbance in the airport. I don't know if she was embarrassed by her behavior and felt that she should kick me out to avoid me from getting the vehicle I need. I'm really completely baffled as to why she would have called the police. The only rude person in this situation was the lady behind the counter. I lost the vehicle I required because of his company. They are knowingly post an fake information on booking websites. Employees who are extremely rude and don't care. Really poor service really poor. Don't know any other way to say it Dollar Rentals screwed me! This lady should be fired immediately and corporate you crack the whip down on this franchises policy of lying to customers. read more

Many rules at this location (they said they are not a corporate location) that are not listed when you rent online. This includes: - no free spouse driver (charge of $12.99 per day) when you a a part of the loyalty program which is advertised when you make the reservation. - no unlimited mileage unless you are an airline customer - no travel outside of Florida All three of these things were an issue for us because we rented a car to take on a road trip. The woman at the counter was also pretty unapologetic. read more

If i could write a review with no stars this would be the case. First car smelled of smoke, had metal on metal grinding breaks, warning indicator lights came on. It took me 2 days to get the rental place to replace the vehicle. Car rental agent was incredibly rude, actually told me he was doing me a favor giving me a different car. No apologies, nothing compensated, nothing for the inconvenience of a bad car, having to exchange it. Difficulty exchanging it. Lost days of our trip. I'm angry, annoyed and extremely disappointed. read more

Very accommodating to our family's needs. Staff was helpful and pleasant. RJ and Denise were very helpful finding a car last minute for us. Will definitely be using there services again soon as we were visiting a sick family member. read more

Horrible. They rent vehicles online with the promise of unlimited miles. When you arrive, they tell you that they do not offer unlimited miles. Your choice is to pay wayyy more than expected with Dollar or book a last minute reservation with another vendor and hope they have cars ready. read more

If I could give negative stars I would give the Dollar Rental @ the Melbourne Regional Airport I would give them negative five stars. We had a reservation thru Hotwire for 8am. We were there at 740am & the Dollar employee didn't arrive at the desk until 815 with an attitude to boot. Then he told us we could not take the car out of FL, WTF? Nothing was said about this when we booked! No pop up warning stating this sites cars could not be used interstate & we were headed to GA! I was close to popping this guy in the mouth he had such a non-caring attitude, what ever happened to customer service? BE WARNED this Dollar location is a total rip off we ended up booking thru Hertz! Dollar should be ashamed that it allows this place to use their name & then as they screw over customers they use the excuse of "Our location is not corporate owned" this also was not stated on Hotwire either! read more

Worst car rental experience. PLEASE DO NOT RENT FROM THIS COMPANY. They do not answer the phone. They try to use your credit card fraudulently to double charge you for the car rental. They do not answer the phone, did I say that? They falsely advertise unlimited mileage. You CAN NOT take the car out of state. If you are not traveling at the airport, you are limited to 150 miles per day. Do yourself a favor, book at enterprise. Pay their fee. Don't make this mistake. All their cars are damaged. They do not inspect the car at pick up. They tell you to take pictures of the car. They should be closed down. I am going to contact the BBB. All the reviews on here are real. read more

The vehicle I rented was dirty, uncleaned had been smoked in, the air conditioner occasionally stopped working for a few minutes at a time multiple times as well. Also when I signed the paperwork they tried to trick me into signing the $10 a gallon prepaid gas option which I thought was less than professional. I will not rent from here again. read more

My experience at the Melbourne Airport Dollar Rental was a very good one. When I picked up car on Easter Sunday morning, it only took about 5-7 min to sign and receive keys. Car was clean with a full tank. When I turned it in the following Saturday, I left my Sunpass inside vehicle. No issues retrieving it! She helped me 8n so many ways. Even when I clearly made a mistake in my reservations, she gladly accommodated making corrections. Thank you for all of your help! read more

Their policies are not customer friendly. The counter agents were very polite but they're not very helpful when you need something corrected on your bill. I was charged for a full tank of gas when I didn't receive the tank 100% full ($36). I was told I brought it back 7/8 full( amount used from the gas station to the drop off). Use all the gas in the tank and return it empty because you will be charged for it anyway. read more

If I could give them no stars I would have, a gentleman by the name of Saad Claims to be the manager, treated us very poorly and was extremely unreasonable, charged me an extra $250 for cleaning the car claiming that there was dog hair in the car, in addition, the car smelled like smoke when we got it,. We complained about the condition of the car and they told us they had no other cars available..Saad treated us with self righteousness and would not reverse the $250 charge. We rented the car to attend a funeral and we did not have animals in the car. Saad would not give us his supervisors name nor would he confirmed the contact number for the franchisee. We called the 1800 number and they were unable to help us because of the franchisee situation. Due yourself a big favor and run away from this place.Rent from a professional company owned reputable place. read more

I don't even want to give the place they call a car rental a star, It is the most dishonest business I have ever seen. I returned the car to a small 7 terminal airport and there is no one to check in the cars like every other airport, I filled the gas before I returned it right down the street from the airport, then ran in to give the keys they don't give you a bill right there .. they email it to you .. scam 1 ... wait for the bill take a picture of the tank and car before you return it !!! they said I didn't return it full so they charged me almost 50$ to fill it . I started to call them since I receive the bill later that day and NO ONE ANSWERS THE PHONE .. well I finally called corporate and they cant do anything seeing its a private company from the others ... so they return 34$ .. saying I left it 1/4 empty .. um no I didn't so I speak to the manager who just called me Saad. he said there is nothing I can do about it .. write the company and see what they day , not that they may have made any error or just try to please someone .. just imagine how many people they do this too that don't even look ..that means they are STEALING FROM YOU AND ME $$$$$$$$$. FRAUD DONT RENT FROM THESE STEALING DISHONEST PEOPLE. it is sad that a company feels they can steal from hard working people. I will fight this to the end !!!!!! DONT RENT FROM THIS COMPANY read more

WORST EXPERIENCE EVER!!!!!! LIARS AND THIEVES! First off, I reserved a car for my dad via Hotwire website, a site I've used many times before. No issues until my dad went to pick up car.... at that time they advised my dad " you can't take car out of state".....ummm, what???? He was coming to NC to see my family so yes he was planning on leaving the state of Florida. He advised them to forget it because they wanted to charge him $250 out of state fee, mind you the actual weekly rental was just over $200, so why would he pay an additional $250???? When he said he'd forgo the car because of this, he was advised that they would contact manager to see if they could get the fee waived. So the employee makes a call and once completed advise my dad that the fee of $250 could now be waived per their "manager" So he returns the car as scheduled, nothing was said. He reviews his CC statement only to find two charges, one from Hotwire, one from Dollar Rental. He calls the local Dollar Rental office to see what these charges are for. They then advised that "you took the car out of state so we charged you our out of state fee $250" WHAT?!@?@ He then advised what happened at pickup and of course no manager was available when he originally called. Well since then it's been at least 2 weeks, he calls almost daily... still no manager has spoken to him. We called the corporate offices today, only to be told the Melbourne office is "independently owned" so the corporate office "could not help us" but we could totally call the local office......wth! He's been doing that ALMOST DAILY FOR AT LEAST 2 WEEKS AND NOTHING!!!! What a total stupid JOKE! THEY ARE HORRIBLE.... Stealing money from unsuspecting older people!!!! My dad is on a fixed income and will NEVER Rent from Dollar again!!!! They should be ASHAMED of themselves but i'm sure they're NOT!!!! read more

SCAM ALERT - WORST CAR RENTAL EXPERIENCE - DO NOT RENT FROM THEM There's not enough negative stars that I could give this "company." First of all beware that this "Dollar Car Rental" has nothing to do with the actual Dollar rental company as it is privately owned - and they use this excuse with EVERYTHING. I reserved my car through Hotwire and when I arrived at the counter I added car insurance which added another $259 to what I had already paid. They also added a $200 deposit on my debit card that was supposed to be returned once the car was brought back. The first car they gave me was dirty and disgusting and I received a much better car after bringing it to their attention. I was informed that I couldn't leave the state of FL and if I went through any tolls I would automatically be charged $50 per toll. I was also told if I returned the car EARLY you get charged as well as returning it late you get charged. Who gets charged for returning a car early?! I ended up keeping the car an extra day which they told me would be an extra $65. Fast forward to dropping the car off, they told me I'd receive a receipt in 24-48 hours - it's been 30 days and I have YET to receive a receipt. I never received my deposit back and I can't even dispute my charges with my debit card because they want the receipt. I've tried multiple times going through Dollar Corporate but there's nothing they can do since they're not associated with them. I'm essentially being charged $700 on a car rental for a week!!! INSANE! I have yet to get anyone on the phone, hotwire tried to call them and they couldn't get them on the phone and Dollar corporate tried to email them regarding the receipt and they have yet to answer them. THEY ARE A TOTAL SCAM. I don't understand why Dollar allows this fraudulent company to use their name. It's been 30 days and I have yet to get anyone on the phone or get any of my money back. read more

Nadia Was so helpful and nice to talk with. The Toyota that they gave me was brand new and the gas tank was full. Look forward to renting from them again!! read more

I rented a car from these folks 2 and a half weeks ago. The car itself was great and a great deal. The problem is I used a debit card to reserve my rental and they charged me a $200 deposit that would be refunded to me 7 to 10 days. On the 11th day I called them and they told me it was no longer in their account and to call my bank. They swore to me up and down they did not have my money, now that being said I got a call later on that night from one of the employees there telling me there was a glitch in their Id batch and my money will be there by Monday. We will see. I am not counting my chickens... read more

Horrible customer service. They try to nickel and dime you, adding on fees for mileage, etc. They do not care. I will never rent from Dollar again. They need better management. read more

I rented through hot wire and bought the third party insurance, which I have done for years and never had a problem. When I went to pick up my rental last night, the lady at the counter named Sonya told me that I could not use the third party insurance. She proceeded to argue with me and told me that I had to buy their insurance, and when I refused, finally told me there was something wrong with my license and that I couldn't rent the car. I have never had problems with my license before. When I first arrived, an African American lady was complaining because Sonya would not honor her discount and she couldn't get the car. I find that ironic that she turned me away too. Yet she rented to the white male in front of me and the white male that came behind me. I then went to the other counters and they were sold out. While I was speaking with the Hertz guy, a police came up to counter and looked directly at me. I was gone from her counter, but obviously she thought that because I was in the building that I was a threat. I will not rent from this place again! Sonya is very rude and racist! This place is a scam! read more

Poor customer service and even worse cars. The first car they tried to give me was broken, the second was smoke filled with balding tires. The car had over 60,000 miles on and shook when I drove it on the interstate. It felt like it was going to fall apart at any minute. This location is a franchise and would never rent from them again. read more

Rental was supposed to be a nice SUV for my family of five with luggage. Arrived fairly late from Atlanta and was promptly informed by the counter agent that their facility no longer rented SUVs!! Had to end up renting 2 vehicles to get to Orlando. Don't think I will ever use Dollar again. read more

they suck. i got my ticket thru hotwire, 61 dollars for 4 days yeah, a hurricane was coming so the melbourne airport was closed. i asked woman working there how much that would cost me. she said 30 dollars. i get charged $57 because they weren't open the day i have to have it back. i called corporate. like someone else sad why would they like them at the melbourne fl. airport to use their name when they lie to your face, all your $250 deposit all you have to do is return the car and get your refund. still no refund and its last day of september 2019 and i got my reservation a month ago. good deal, wrong, cost me 61 + 57 + 250 = $368 for 4 days. no deal, and the first car i got was breaking down before i left town so i returned it for another one. she is rude, did you fill it up she says. the car is breaking down, i took the crap car and didn't take a gallon. i will never rent from dollar general again. rip off liars read more