The two guys at the counter were very helpful and friendly. We got a pickup truck, just like we…read moreordered. No issues at all and they even were willing to work with me if I wanted to drop it off at a different location. I'd rent from this location again because of the two guys who worked the counter.

I wanted to rent a jeep wrangler. I saw they were offered at this location. I called ahead to…read moreconfirm. I was told yes go ahead and book online. I booked the rental of a 4 door jeep wrangler online for three days. With a two day notice. I was suppose to pick up at 10:00. When I arrived I was told that they did not have a jeep but they could put me into another vehicle. I specifically wanted a jeep 4 door wrangler so that I could drive it and see if I liked it before buying one. I had also planned to use it to go to jeep week in Daytona this weekend with my grandson. Very dissapointed. I was told that the person that had rented it didn't bring it back and had extended their rental for 2 more days. I was told there was another jeep but it had a flat tire. No one called me to save me a trip. When we were leaving another customer said that they did not have his reserved vehicle either. He said that we should not let them get away with it. The rep behind the counter and that customer were in a heated argument as we were leaving.

Use to use this rental car for one thing they use to take debit cards not no more and the person…read morewas very rude at the desk when ask why

Picking up just the keys to get my vehicle took almost as long as it would have taken if I flew…read moreinto Orlando and drove to Melbourne.

Very sketchy company. Literally stole my money and did not provide a vehicle. Staff was extremely…read morerude and unhelpful.

Thank you Doreen for your kind and professional service! We appreciate your help with deciding…read morefactors on the insurance and toll roads... Great location easy to find, and the exact car I reserved was ready and waiting for us! I think we were in out within 15 minutes. Now... in our way to Miami.

Tay and Doreen were awesome. Whatever they're getting paid isn't enough. I'm for sure renting from…read morehere again. The Ford Expedition was nice too. I put 1800 miles on it and had no problems.

Showed up on time and it was 10 minutes before anyone from Hertz came to the counter! When someone…read moredid show up she could not have been less helpful or more rude. Manager not helpful either. Finally got my car 45 minutes after my arrival thanks to Janell. She got me my car and couldn't have been nicer. Five stars for her, none for everyone else. To make matters worse when I called Hertz main number they couldn't get anyone to the counter or expedite the process because the airport Hertz business is independent from Hertz. They did apologize several times though. Hertz is no longer #1.

We rented a car at the melbourne airport in fl from Hertz which was a big mistake DO NOT RENT FROM…read moreHERZT AT THE AIRPORT AND MAKE SURE YOU ARE RENTING AT A CORPORATE OFFC . Usually the airport for Hertz are francise THEY ARE NOT CORPORATE when you will have problems difinitely they will just tell you to bring back the car were you rented which is a very stupid policy specially if you are on your way to your vacation you will go back to melbourne where you rent your car to change or exchange a deffective car . First of all Hertz cars they dont probably chk it before they give it to customers they just clean it up and ready to rent it again for money no chk up breaks steering wheel and etc ...our car was having a tire issue but these company did not accomodate our request even the car was a bit dangerous to drive ....an hr after we rented the car , on our way to Dytona the car smells like burned rubber which indicate a break issue or allignment we call Hertz they just told us to call customer service and customer service dirnt even know what to suggest ( all dumb) .....believe me Hertz doesnt help they just want your money .....please dont rent to this company .... They dont chk their cars and they dont care if you ll have an accident or lost your vacation days being on the phone, calling for their customer service... they fuck up our vacation for being the phone for almost half a day, going to their authorized shop also as they suggested only to find out the shop will not do the service even if you have the extra insurance coz they want you to bring the car back were you rented ....reason ...we did not rent it according to them in a corporate office ....we werent told it wasnt a corporate ....scumbug people ....

I have a little bit of status with Avis. Typically it's saying, what car would you like experience…read more If you're coming to this rental location, avoid Frederick. He was a bit rude in. This may be the last time that I rent a car from this location. The trainee that he stepped on was very sweet and as helpful as she could be. This is one for the record books. Update: I reached out to the manager, Robert. The voicemail on his cell phone is full so I could not leave a message. I sent him a text message and 36 hours later. I have not had a response. I'm now thinking there are better places to rent cars in the Melbourne area. Avis, this location has lost my business.

Nice and helpful staff. Tiny location with less choices, but Vero is only a regional airport.read more

While I was in Melbourne I needed a rental car since I was really staying in Cocoa Beach which was…read morelike a 30-45min drive. I had did a reservation ahead of time, so when I arrived it was very easy for me to get the car. I had did everything on the app to get the car. I only had to verify who I was and get the keys from the people outside. Returning the car was very easy to do. I love quickly and smoothly everything went. Customer service was great and the car drove very smoothly and there were no issues.

My Insurance company arranged a rental from Enterprise after my accident. The process was quick and…read moreeasy. So far , no out of pocket expenses or surprises.

Was getting my car serviced at Boniface Kia and needed a rental, I certainly was a little worried…read moreabout what my experience would be based on the reviews on google and yelp but everything went great! Someone picked me up at the dealership and brought me to their location on S Apollo. On arrival the staff were friendly, and the car they put me in was spotless inside and out, even smelled nice. When I was done with the car I dropped it off at the dealership and got my statement emailed to me a couple days later with no surprise fees or anything of the sort. I know my experience may not be the exact same as an airport rental, but I wanted to share since these reviews certainly had me concerned about how the rental would go. I understand that folks are more likely to leave a negative review when things go wrong than a positive when they go right, but the positives should also be shared.

Stay away! Do not rent a car from this company (Brevard Capital Group/Thrifty Car Rental on S…read moreApollo Blvd and Bobcock across from Sonic). They charged me $100 for cleaning the car because they said they found dog's hair in the car. I never had my dog in that car, my dog does not go out because she is aggressive. I requested pictures of the car inside to proof it and to this day they have not provided the pictures. I rather pay extra in another rental company that will be fair and honest than giving my money to a company that takes people's money because is the only way they can stay open. The only reason why I rented from them was because it was easier for our dealership that was fixing out Denali to get all the paperwork on time. But, I told the advisor at the dealership that I would never use this company ever again.

Trash. Avoid at all costs. You'll show up to the airport and no one will even be at the desk…read more Good luck

Do not rent from this company. Even after maintaining the quality of the vehicle, ensuring the…read morevehicle was returned clean and full of gas, we were charged an additional fee which was not clearly explained at the time of reservation (online), point of pickup, or time of drop off. We used this rental due to the advertisement of 'unlimited mileage'. We picked up and dropped off the rental at the same location. We return the vehicle early, and the next day received a surprise bill for an additional $250. When I called to speak with the local office, I was passed to a manager, who tried claiming it was not possible to verify who I was to provide me the information I was asking for. After confirming I was on the rental agreement with her, she tried claiming because I was not on the original rental agreement she was unable to identify me. I pointed out not only did I have to provide my driver's license at the time of pickup, but I also had to sign the document. This did not matter to her. This company will charge you illegally without informing you of what the charges are, and then blame the charges on you when you call. Terrible customer service from the manager, Kelly. It is very important to notate, Kelly is the only individual who was rude. All other individuals that we interacted with were kind, though it does seem that potentially the company should provide more training as the manager seems to believe that her team should have let me know this. The manager also tried stating that the information was on the counter. Unfortunately at the time of pickup, no one from Dollar was available, so we were sent to the neighboring desk. We provided our documents, were up sold roadside assistance (which we purchased). We rented this vehicle for one specific purpose, and we're even discussing the purpose of a rental at the time of pickup. At no time where we informed this additional fee would apply. When I asked Kelly to speak with someone else, she informed me the only person higher than her is the owner of the company. Only after requesting to speak with someone else multiple times where we provided the customer service number by Kelly. She told us was absolutely nothing she could do to assist us. I will never use dollar again, and will be recommending any other rental company to anyone who ever asks me.