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    Dogtopia - Towson

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    Response time

    8 hours

    Response rate

    100%

    Services - Dogtopia - Towson

    Pet boarding

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    2 years ago

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    Heather D.

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    Towson Veterinary Hospital

    Towson Veterinary Hospital

    (38 reviews)

    This place is terrible. Every time I pick my dogs up from boarding, they smell of urine and their…read morefur is crusted in it. You could never go back and see the boarding because you have to make an appointment and my guess it's because it stinks back there. I know they give baths before pick up, but they have to because the dogs must sit in their own urine as long as they're there. I even noticed a sign on the computer, reminding the team to give the dogs water over the summer because there had been dogs boarding without water for the weekend. I need a new vet. Expensive, horrific boarding.

    Absolutely horrible customer service! Tiffany at the front desk is atrocious and rude!…read more I will start by saying I am a seasoned dog owner, I've had my dog for 12 years. My family and I moved to the Towson area from PG county earlier this year. Transferring from our previous office Union Vet in DC- whom we loved. Towson Veterinary Hospital is very convenient to our new home, and my hope was that we'd found a new home for vet care. I was incredibly wrong. Today I noticed that I was charged for a wellness visit after just having a wellness visit 3 weeks ago- this fee was assessed for booster shot administration, and apparently because it was a Saturday appt there was no way around it. The issue I have is that nobody in the office communicated this to me at the time I made the appointment. Nor did anyone tell me that I could have scheduled my dog for a tech visit on a weekday and avoid the fee. Upon calling them to communicate my concerns I was met with defensiveness and attitude from the front desk staff, Tiffany. Ultimately she gave me excuses as to why I was charged and told me it was my fault that I didn't book a tech visit. I asked for her name and the office managers name and she replied, they aren't in, the doctor is in a visit and I will have to wait for a call back- and she hung up the phone! I promptly called the office back and spoke with Rachel, a very kind member of the front desk staff, who has excellent customer service skills. She was very transparent about the issue and has assisted me with sorting things out. She will put me in contact with the office manager early next week and the expectation is that I will receive a refund for the wellness visit- that my dog didn't need- on Monday. Despite Rachel's efforts, I've requested my dogs records and I will not be returning to this office for future care. As a new member of the Towson community, I can confidently say I've had wonderful experiences thus far. This has been an exception to that and I can only advise that pet owners in the area AVOID!!!

    House of Hounds, LLC - Our pack walk line-up! Howie (left), Avery (middle), Rosie (right).

    House of Hounds, LLC

    (2 reviews)

    The best dog/pet sitter ever! If there were a ten star she…read morewould definitely get that from me!thank you stephanie

    We were in a really tight spot - we were scheduled to go to Italy for a week, and one of our cats…read morehad just gotten quite ill and would need medication twice daily, which we felt would be too much to ask of a friend to try to administer. We got Stephanie's contact info from our vet, for whom she worked before starting her business. She got right back to me on the same day and asked to come over and meet the cats and get to know the layout of our apartment, which put me very much at ease. She recognizes that every pet is different, and it's important to get to know them and learn about them from their owners before trying to take care of them. She was also very respectful of our cats' behavior and didn't try to pressure them into interacting, and was familiar enough with the medications she'd be administering to recognize when it would be better to skip a dose than to freak out our sick cat further. By the end of the week, he was feeling MUCH better and had even come out for playtime, and our shyer cat - who comes out for almost nobody except us - had come out to visit and play as well! I can say all of this because she left us detailed, twice-daily notes as to her visits, and responded to texts as well (even with a six-hour time difference). When we got back, they were both bright-eyed and bushy-tailed and happy to see us, which tells me that they were glad to have her around. If we go out of town for a similar length of time (or even shorter, potentially), we will absolutely be asking Stephanie to take care of them again. Her pricing structure was also very reasonable (especially for the care we needed), and she broke down each and every cost for us before we signed the contract. I would absolutely recommend her to any and all anxious pet parents who are leaving town, or even if you just need somebody who's great with animals to look in on your furry friends and make sure they're fed and watered and happy. Stephanie was fantastic!

    Dogtopia - Towson - petboarding - Updated May 2026

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