Very nice facility as advertised when I was there a year or so ago. It's right behind the owner's…read morehouse. Hard to find though. My cat was well taken care of. I will definitely bring my cat back if needed.

The idea of this place is amazing and Ann was so nice. BUT when I dropped my cat off, the whole…read moreplace smelled STRONGLY of cat urine, which is a smell you can't really get out of your nose. When I picked my cat up, none of the canned food I brought had been given to him and HE smelled like urine as well. I had to give him a bath (not easy) when we got home and threw away the cat carrier because it smelled so awful. I would not recommend at all.

Great communication, Shannon was great with my dog. Fair prices and flexible scheduling.read more

Sarah and her team have been caring for our Sally girl (black Lab mix) ever since we adopted her in…read more2013. Pet Sitters LLC staff are reliable, friendly, timely, professional, and very kind to animals. It's clear almost immediately they love what they do and they love their clients. Sally gets very excited to see Sarah and even gets excited when we ask her if she's excited to see Sarah! We never feel stressed about working with Sarah and her team. I trust them implicitly and am thankful we stumbled across her several years ago. Thank you, Pet Sitters, for taking care of our girl and our community's pets. P.S. If there were more stars, I'd use them.

When we go out of town and are unable to take our dog with us, Best Friends Fur Ever is our go to…read moredog boarding place. We love Best Friends Fur Ever because of it being easy to make an appointment. Once you have gone through the initial enrolling process and gotten into their system, you fill in a request for service online and they contact you within 24 hours (usually it is closer to 12 hours). During stays, Best Friends Fur Ever have great communication. Sometimes they will upload pictures. They will reach out with any issues they have and respond quickly if you have any questions. The employees here clearly love dogs. No matter who the employee is, when we go to drop our dog off they get really excited to see our dog. He, in turn, gets excited to see them. We love that Best Friends Fur Ever will take care of grooming needs while we are away. If possible, they will trim nails, bathe them and express their anal glands. Finally, the biggest reason we choose Best Friends Fur Ever, is our dog always seems well taken care of when we return to get him. If he is happy, we are happy.

Best Friends Fur Ever has been a life saver! When I moved to Baltimore, I was looking for a safe…read moreplace to board my dog when I travel and to help him socialize with other dogs outside of our area. This place was just where he needed to be! I love how the staff are so attentive and welcoming during his play time. I felt safe because I was able to watch him from the camera. Beau (my dog) is usually exhausted after his visit. When booking, the client portal is very easy and efficient. The staff is very responsive and are very welcoming. You can feel the love from the staff and how they care for the clients and each other. I truly recommend boarding your dog at the Cockeysville location.

This place is terrible. Every time I pick my dogs up from boarding, they smell of urine and their…read morefur is crusted in it. You could never go back and see the boarding because you have to make an appointment and my guess it's because it stinks back there. I know they give baths before pick up, but they have to because the dogs must sit in their own urine as long as they're there. I even noticed a sign on the computer, reminding the team to give the dogs water over the summer because there had been dogs boarding without water for the weekend. I need a new vet. Expensive, horrific boarding.

Absolutely horrible customer service! Tiffany at the front desk is atrocious and rude!…read more I will start by saying I am a seasoned dog owner, I've had my dog for 12 years. My family and I moved to the Towson area from PG county earlier this year. Transferring from our previous office Union Vet in DC- whom we loved. Towson Veterinary Hospital is very convenient to our new home, and my hope was that we'd found a new home for vet care. I was incredibly wrong. Today I noticed that I was charged for a wellness visit after just having a wellness visit 3 weeks ago- this fee was assessed for booster shot administration, and apparently because it was a Saturday appt there was no way around it. The issue I have is that nobody in the office communicated this to me at the time I made the appointment. Nor did anyone tell me that I could have scheduled my dog for a tech visit on a weekday and avoid the fee. Upon calling them to communicate my concerns I was met with defensiveness and attitude from the front desk staff, Tiffany. Ultimately she gave me excuses as to why I was charged and told me it was my fault that I didn't book a tech visit. I asked for her name and the office managers name and she replied, they aren't in, the doctor is in a visit and I will have to wait for a call back- and she hung up the phone! I promptly called the office back and spoke with Rachel, a very kind member of the front desk staff, who has excellent customer service skills. She was very transparent about the issue and has assisted me with sorting things out. She will put me in contact with the office manager early next week and the expectation is that I will receive a refund for the wellness visit- that my dog didn't need- on Monday. Despite Rachel's efforts, I've requested my dogs records and I will not be returning to this office for future care. As a new member of the Towson community, I can confidently say I've had wonderful experiences thus far. This has been an exception to that and I can only advise that pet owners in the area AVOID!!!

Update after he stayed there all weekend…read more We couldn't be happier with Bourbon's boarding experience! From the moment we dropped him off, we knew he was in great hands. He got to play with sprinklers, enjoy one-on-one time with staff, cuddle during story time, and even have chicken and rice for dinner -- talk about VIP treatment! The staff did a wonderful job managing his energy, giving him time-outs when needed, and making sure he felt safe and loved the entire time. He came home happy, tired, and clearly well cared for. We're so grateful for the love and structure they gave him. Can't recommend them enough! -- Lindsey, proud pup parent of Bourbon

Dinorah was SUPER awesome and genuine. Jazzy was cared for extremely well and I was very grateful…read moreand pleased. My baby rescued me 8 years ago and this is her first time being boarded. She acclimated very well and after the first day I wasn't as nervous. I appreciated the reports, pictures and notifications. They also responded to my email inquiries. This is now Jazzy's home from home.

Love this place and so will your dog! The staff are kind and always greet you and your dog with a…read moresmile. Somehow, the young lady who collects the dogs at the door knows every dog by first name.. we love this place! Mamba and Theresa

They know the dogs so well. They get the right mix of canines based not just on size and age but…read moretemperament. My dog loves going there. It's an old building and because it's used 24/7/365 I'm sure it needs a deep clean. The smell is strong. But I forgive that easily.

The best dog/pet sitter ever! If there were a ten star she…read morewould definitely get that from me!thank you stephanie

We were in a really tight spot - we were scheduled to go to Italy for a week, and one of our cats…read morehad just gotten quite ill and would need medication twice daily, which we felt would be too much to ask of a friend to try to administer. We got Stephanie's contact info from our vet, for whom she worked before starting her business. She got right back to me on the same day and asked to come over and meet the cats and get to know the layout of our apartment, which put me very much at ease. She recognizes that every pet is different, and it's important to get to know them and learn about them from their owners before trying to take care of them. She was also very respectful of our cats' behavior and didn't try to pressure them into interacting, and was familiar enough with the medications she'd be administering to recognize when it would be better to skip a dose than to freak out our sick cat further. By the end of the week, he was feeling MUCH better and had even come out for playtime, and our shyer cat - who comes out for almost nobody except us - had come out to visit and play as well! I can say all of this because she left us detailed, twice-daily notes as to her visits, and responded to texts as well (even with a six-hour time difference). When we got back, they were both bright-eyed and bushy-tailed and happy to see us, which tells me that they were glad to have her around. If we go out of town for a similar length of time (or even shorter, potentially), we will absolutely be asking Stephanie to take care of them again. Her pricing structure was also very reasonable (especially for the care we needed), and she broke down each and every cost for us before we signed the contract. I would absolutely recommend her to any and all anxious pet parents who are leaving town, or even if you just need somebody who's great with animals to look in on your furry friends and make sure they're fed and watered and happy. Stephanie was fantastic!

Brittany is so kind and helpful. The team gave my dog a…read morebreak when he became overstimulated to reset and enjoy the rest of his camp day. I appreciate their proactive work! I also love being able to check on him on their app.

As someone who has worked here and QUIT:…read more Employees were expected to handle large numbers of dogs under extremely stressful conditions, and I witnessed dogs being roughly handled and verbally mistreated. Dogs were called names (bitches) and spoken to in ways that I found completely unacceptable for a business whose entire reputation is supposed to revolve around caring for animals. When I was first hired, the staff did not give me the required safety and training video. From my experience, there was no apparent urgency to make sure I actually received or completed the training before being put to work. It came across to me as pure, unadulterated laziness and negligence. The treatment of employees was just as disturbing. We were not allowed to sit down, even during long periods of physically exhausting work. I eventually passed out on the concrete floor in the large-dog section. When I fell, my eyeglasses went into my face so hard that they left a visible indentation and caused bleeding. One of the moments that really shocked me was when I specifically asked what I was supposed to do if dogs got into a fight. I expected a clear answer or established safety procedure, especially in a workplace responsible for supervising groups of dogs. Instead, the response I received was essentially, "Shit, I don't know." That was extremely concerning to me. When you're responsible for multiple dogs in an environment where fights can happen, employees should know exactly what protocol to follow before an emergency occurs. Being met with "I don't know" when asking a basic safety question made me question how prepared the staff actually were to handle a serious incident. The incident was visible on camera, and a coworker's mother witnessed what happened through the camera footage. Despite the seriousness of what happened, I received no meaningful assistance. Instead, when I regained consciousness and attempted to get out of the pen on my own, the dogs got out. Rather than checking whether I was injured or making sure I was okay after literally passing out and hitting my face, the focus was on the dogs having "escaped." I was then told to take a ten-minute "break." The entire response made me feel as though they believed I was exaggerating or faking what had happened rather than dealing with an actual medical incident. The owner's retarded son was present during the incident and, in my experience, did nothing to assist me. There were also serious concerns about the way people were treated. I personally experienced and witnessed behavior that I considered racially insensitive and discriminatory, and I found the owner's conduct toward certain people deeply bigoted and unacceptable. These are not the values I would expect from a workplace or a business serving the public. I would strongly encourage anyone considering employment here or dropping off your animals, to ask detailed questions about employee and pet safety, breaks, incident procedures, and how both employees and animals are treated when nobody is watching. Additionally, Neil (if currently employed at this location) is in desperate need of some proper oral hygiene. Perhaps a trip to the orthodontist, or the use of this Listerine (the strongest I could find) that I've attached below. No one should have to deal with that torture in the workplace.

I live next to it and every night there's dogs parking like they're in pain or scared.read more

I actually worked here many years ago. During my time there I must say animals were left in…read morehorrible conditions. There was a room in the basement " for sick animals ". The public never sees. It is dark and animals rarely ever see people. They are left in their own urine and feces. The cages barely fit the animals. If you have a sick pet ask to see where it will be kept and demand to see the basement for sick animals. Hopefully this has changed by now . I'm honestly surprised it is allowed to operate but considering how hidden the room is it could easily be overlooked

Fine little Ma & Pop animal groomer! I had used them multiple times to trim my dogs nails. They do…read morea fantastic job even though she hates it! She is a 55 lb lab and they are so gentle and easy with her. I have used the self serve cleaning area as well. Works great and they supply all you need to get the job done. Will continue to frequent!

After endless searching to find a decent groomer, I finally found it. I've been taking my dog here…read morefor a couple of years now and I am really pleased with how my dog looks when I come to pick him up after a grooming. I will advise in the warmer months, they book up quite fast so I recommend making an appointment way in advance.