I boarded my 2 dogs Lenny and Ozzie on June 9th to the 12th at Dogtopia in Eau Claire, WI. When I picked up my dogs Lenny had a cough. I was not notified he was sick. After a day at home he began having trouble breathing. My Vet was closed so I took him to Allied Emergency Vet services. Lenny now had Bronchial Pneumonia from kennel cough. Looking into previous reviews at Dogtopia this was not the first time this has happened. Lenny has had to spend 3 days in care on antibiotics and IV's at a cost of over $4000 dollars. So now it has cost me $500 for boarding and $4000 for urgent care. Evidence shows that the disinfecting practices and/or introduction of sick dogs into Dogtopia are a problem. I am very upset that I was not notified of Lenny being sick and now over $4000 in bills for a 3 day stay.
I am sure other dogs got sick as well. After speaking with the Manager at Dogtopia all I got was "I am sorry". Not good!
Kyle Adams
Reached out to Dogtopia in Eau Claire for paperwork that was signed that has disclaimers for sickness contracted at the facility. To my surprise my signed paperwork has been destroyed. Got a copy to show my lawyer and it is currently under review. Dogtopia states that they sent an email on 5/24/23 and 6/1/23 to dog owners about kennel cough (Dog Influenza). Never received either email, but did get emails for conformation of boarding, invoice and on 6/2/23 a Happy Birthday for Lenny. Very curious!
Kyle Adams
Well the verdict is in and I picked up Lenny from urgent care and the bill was $5300. The Dogtopia paperwork says they are not responsible for any illness contracted at their facility and they are vigilant in cleaning and disinfecting so their could not be any negligence even though in the past cleaning fluids were left out for a dog to drink and was hospitalized. If I would have gotten any type of help other than I am sorry I would not be doing this. As it is you could be handed your dog back dead and and "I am sorry" is the courtesy you get.
Kyle Adams read more